Nestle Waters North America, Inc.

To whom it may concern,I spoke with *** *** and agreed to refund the $that was recharged to her account, as a goodwill gestureWe had a nice conversation to clear up the discrepancies with her account, confirmed what is needed going forward and? I provided her with my contact
information via email should there be any future concerns.Thank You,Jennifer J***Nestle Waters North America

To whom it may concern,I have left a voicemail for *** *** and offered a one time courtesy gift of $along with my direct contact informationI will be proactively monitoring this account to help ensure more consistent service going forward.? Thank you,Jennifer J***Nestlé Waters North
America

Initial Business Response /* (1000, 9, 2016/10/31) */
This is a response in regards to our procedures of our anti-theft security system being activated at point of exit Our theft system detected a security device that had not been deactivated Whenever this happens customers are asked to
please come back into the store so we can figure out what is setting off our alarm We then use a wand to go over areas an which are thought to contain a sensorUnfortunately this is a procedure that is put into effect to protect our vendors who suffer large amounts of loss due to shoplifting In the case at hand there was a sensor that was found that had not been deactivated from another businessOur goal is to always handle these situations as quickly and discreetly as possible which takes the cooperation of our customers We are sorry that you feel you were unjustly treated but we perform the same procedure without complaint with customers who understand a business cannot survive if anti-theft systems are not put into place
Obviously, our system worked when we caught the uncleared sensor from another store
It is our recommendation that you try to be sure all items are cleared at the register when you are paying for your merchandise at all businessesWe will not be refunding money for your purchase because you received your items

To whom it may concern:I have spoken with *** ***She has a new service providerThe account with us has been closed, the empty bottles have been picked up and the account balance is $I have agreed to gift the water dispenser to *** *** which she acceptedThank you,Jennifer J***Nestlé
Waters North America

To whom it may concern,I spoke with *** *** and will be monitoring her account for the next several months to ensure her deliveries are on schedule, or that she receives notifications if there are unforeseen delaysI have also extended discounted water pricing through April 2019.Thank
you,Jennifer J***Nestlé Waters North America

To whom it may concern:I have spoken with this customer, rescheduled the service to pick up the equipment, which was completed,? and have issued the refund in the agreed to amountThe account is closed with no balance owed and all credit card information has been deleted.Thank you,Jennifer
J***Nestlé Waters North America

?
Complaint: ***
I am rejecting
this response because: Pending clarification from Jennifer on the amount agreed since it's now changed and have not yet receive an email for charges clarification to compare with my credit card company that was promised on August 21st,Left voicemail August to confirm documents and if check on agreed amount is not cancel or still on the way.?
Sincerely,
*** ***

To whom it may concern,I have left voicemails on occasions and provided my direct contact information with no replyI have authorized a refund for the case that is the subject of this complaint, to be sent to the billing address.Regards,*** ***Nestle Waters North America?

To Whom It May
Concern:
We spoke with Mr***
on 3/31/in regards to his concerns with the immediate hold time while
contacting our Customer Service Center in attempt to close his account.?
We have agreed to keep the account on an as needed basis and removed
automatic
deliveriesWe have also picked up the cooler and empty bottles as he
requestedWe apologized for any concern this process may have caused and
assured him that his feedback would be provided to the appropriate
department.? At this time, M** *** account has been reinstated and he
will only get deliveries upon request
We appreciate the
feedback and the opportunity to work directly with MrJasko in order to
resolve this matter
Thank you,
*** ***
Digital
Communications Specialist
ReadyRefresh
by Nestle/Nestle Waters North America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
It's a shame this Company does not train Customer Service staff to be respectful to consumersThe escalation of this issue could have been avoided with respect and considerationI will never buy product from *** *** againYour business practices leave much to be desired
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To whom it may concern,I have made attempts to contact *** ***Most recently, she left me a voicemail 5/but we have been unable to connectI have provided her my contact information and assured her I will be willing to assist if there are any future concerns.? Thank You,Jennifer J***
Nestlé Waters North America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To whom it may concern,I spoke with *** *** today after having left voicemails last weekI will be following up with her on her future deliveries to help ensure they stay on time and if not, the notifications will be accurate and the delays will be minimized(She did receive her May delivery
5/24)Thank you,Jennifer J***Nestlé Waters North America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To whom it may concern,I spoke with *** *** and every effort is being made to resolve her payment issueI will be contacting her again Thursday to arrange a partial payment and hopefully a remedy for the late fees being assessed.? I expect a satisfactory outcome Thursday.Thank you,Jennifer
J***Nestlé Waters North America

To whom it may concern,I spoke with *** ***? explained no refund would be needed as no payment was taken once the delivery was cancelledCustomer accepted.Regards,*** ***Nestle Waters North America

To whom it may concern,I have spoken with *** *** and addressed her concernsI have provided my contact information and will work with local management to ensure the delivery instructions are followed going forward, and, I? have waived the bottle deposit charges so they will no longer
effect billing.Thank you,Jennifer J***Nestle Waters North America

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
They apologized for their gross errors the day after my official complaint, I received a call from ***, who gave me her direct number if I had further issuesThen I received two more phone calls from different employees at Ready Refreast is a shame I had to report to the Revdex.com, before they would acknowledge their mistakes and billing practicesIn regards to the six consecutive payments, that should be something cleary stated on website even though it ? was not my MAIN concernThey had taken their six consecutive payments including my initial deposit fees and I was unable to remove my cc info online!I respect and appreciate their readiness to accept responsibility for the first time and rectify any gross errors in billing practices, which there were more than I was comfortable with.However, I will be forever wary of the competency provided by the Billing Dept and CS repsTheir delivery service, and products are above reproach and exemplary!? Infact, I never received an invoice for this month, but had to call them for them to email me as they previously and routinely did for my monthly invoiceI honestly never know if things are going to run smoothly, but this is a step in the right direction
Sincerely,
* ***

To whom it may concern,Upon receipt of this complaint, I was able to contact *** *** and assist with her concernsThe delivery was successfully completed February 6th, and? I will continue to monitor her delivery schedule to help prevent future delays.? Thank You,Jennifer J***
Nestlé Waters North America