Nestle Waters North America, Inc.

To Whom it May Concern:We are sorry to learn of *** *** concerns with his account and our service.? We were able to speak with him on 5/30/in regards to these issues, and *** *** has indicated that everything has been resolved to his satisfaction and he will be keeping his account
open at this time.Thank you for bringing this matter to our attention and for the opportunity to work directly with *** ***n in order to resolve his concerns.*** ***ReadyRefresh by Nestle/Nestle Waters North America

To whom it may concern:I spoke with *** *** and we have agreed to keep account open with my assistance in ensuring the deliveries are timelyI have provided my contact information and free delivery of bottles on June 27th.Thank you,Jennifer J*** Nestlé Waters North America

To Whom It May Concern: We spoke with *** *** on 8/10/in regards to her concerns with our bottle chargeback process.? We apologized for any concern this process may have caused and assured her that her feedback would be provided to the appropriate department.? As a goodwill
gesture, we have waived the deposits.? At this time, Ms***s account has been brought to a zero balanceWe appreciate the feedback and the opportunity to work directly with Ms*** in order to resolve this matterThank you, *** *** Digital Communications Specialist ReadyRefresh by Nestle/Nestle Waters North America ?
*** *** *** *** ***t Nestlé Waters North America * ***
*** ?

Complaint: ***
I am rejecting this response because:I did not receive any messages from the merchant and would be happy to speak with them if they contact me at ###-###-####
Sincerely,
*** ***

?
Complaint: 1***
I am rejecting this response because:? There was an e-mail communication with a list of issues that I requested a specific response, and I have not received that response.? Adding to that:? There was a $promotion per case of the *** *** brand cases of teas that I would like the $promotion price applied.? I am not satisfied with the rate and frequency of errors of the Ready Refresh company.? When a company makes its mistakes, it costs the other party in time, money, and peace--those are the three most value things I own in my life.? Mistakes are not acceptable, and they should never happen to begin with.? I also asked for a Senior Citizen discount, which there has been no feedback on that issue.? The e-mail services response system is deficient.? A communication will be sent, and no reply is received or a substandard non-disclosure reply is provided after three weeks.? That needs to be corrected and be more professional.? My issues were listed as items to be addressed.? The issues stated are not resolved.? We have, in this family, limited supplies of time, limited supplies of money, limited supplies of energy.? The company that wants our business needs to behave like they want the business, and understand that we need to save in this difficult economy--we need our dollars to stretch--we need lots of savings and quality.? Most thoughtful consumers in this environment, demand the same.? Any billing mistake, any subjecting of random fees, and overcharging on the past series of bills needs to be scrutinized and returned to the proper owners.? I can be replied at:? *** ? I don't want to discuss this situation because I get angry.? I don't need the hassle, and I'll just drink water if that's why I need to do to survive* *** *** *** * * *** *** *** *** *** *** ***
Sincerely,
* * ***

To whom it may concern:I have been unable to speak with *** *** as we keep missing each otherI have provided my contact information and will continue to monitor this account to help ensure deliveries are on timeI have also issued a one time $credit in addition to the free bottle on
the 6/delivery.Thank you,Jennifer J***Nestlé Waters North America

To Whom it May Concern, ? Jeff A***, Customer Experience Representative, spoke to *** *** regarding her dissatisfaction with rescheduled deliveriesJeff discussed the rescheduled deliveries as well as a resolution with *** ***Jeff confirmed that a delivery was completed
successfully on June 22nd *** *** was provided with Jeff’s email address for any future questionsThis issue has been resolved ? Thank you, ? Tami M*** | Customer Experience Leader Nestlé Waters North America

To whom it may concern,I spoke with *** ***? provided my direct contact information and will be monitoring her account for several months to ensure her deliveries are handled correctlyShe will contact me if any changes or unresolved issues arise.Thank You,*** *** Nestle Waters North
America? ? ?

To whom it may concern:I have spoken with *** *** and have agreed to partially credit her account for bottles purchased from retail outlets for which she could not redeem depositsI have offered bottles at no charge on her next delivery and will be continually monitoring her account until
service is back to reliable status.? Thank you,Jennifer J***Nestlé Waters North America

To Whom it May Concern: We are truly disappointed that we were unable to come to an agreement with Ms*** She has been a longtime customer with our company and we sincerely appreciate her loyalty, and this is the reason that we have attempted to work with her several times in order to resolve her concerns Due to the circumstances of her experience with her water cooler, we are unable to offer any further compensation, and any offers that were made were done so as an act of goodwill because we do appreciate her business There were multiple occasions that we were able to come to an agreement with Ms***, unfortunately each time she later decided that this was not something she would acceptOur refurbished dispensers meet our high standards for quality and leave our factories in outstanding working order, and the fact that this unit was refurbished should cause no concern The reason that this dispenser was not delivered brand-new is because it was a replacement unit for a dispenser that was initially purchased in March Though our cooler warranty is typically just two years, we made an exception to this policy for Ms*** in July because as stated, we truly appreciate her business and loyalty to our companyShould Ms*** reconsider our previous conversations, she has my direct contact information and I’d be happy to have the opportunity to speak with her againThank you, Kate O***Customer Experience SpecialistNestle Waters North America

To whom it may concern,I spoke with *** *** and confirmed service was completed today to successfully close out account ***I have issued credit for the amount of $23.04, as requested, for charges caused due to our delay of serviceI have also? issued an additional $25.00? credit
for account *** which remains open.Thank you,Jennifer J***Nestle Waters North America

To whom it may concern,I have spoken with *** *** and provided my contact informationI will be monitoring his account for future deliveries to help ensure they are on time and if not, will provide him with the appropriate notifications.Thank you,Jennifer J***Nestlé Waters North America

Revdex.com:
Thank you, Jennifer, for your assistanceI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is very satisfactory to me.? Thank you so much for speaking with me
Sincerely,
*** ***

To whom it may concern,I have left a voicemail with my contact informationCustomer has been in touch with our Customer Service Center to arrange to cancel serviceI will follow up to ensure any refund due is processed and hope to speak with *** ***? to further discuss her
concerns.? Thank you,*** ***Nestlé Waters North America?

To Whom It May Concern:? We spoke with *** ***e on 7/26/in regards to her concerns with her deliveries.? We apologized for the issues with her deliveries may have caused and assured her that her feedback would be provided to the appropriate department to ensure these issues are
corrected in the future.? At this time, *** *** has agreed to continue service with her service issues being addressed.? We appreciate the feedback and the opportunity to work directly with *** ***e in order to resolve this matter.? Thank you, Lauren *** Digital Communications Specialist ReadyRefresh by Nestle/Nestle Waters North America ?
*** ***| Digital Communications Specialist Nestlé Waters North America O 508-977-*** ? ? Tell us why here

Customer Experience
Specialist, [redacted] spoke with [redacted]
""> regarding a recent billing concern. [redacted] was frustrated
that her account was sent
to an outside collections agency after she had canceled service. [redacted] apologized for the inconvenience and
agreed to discuss the
billing. [redacted] stated that she had not received any communication
about the balance owed . [redacted] agreed that a phone call would have created a better experience. [redacted] and [redacted] settled on a payment of $to settle the account. [redacted] confirmed that the account has
been fully removed from the outside collections agency. [redacted] has provided his contact information to [redacted] should she have any
further question

To whom it may concern,The delivery that was "on time" was the 10/18 delivery that we discussed. While it was later than the original delivery date, it was the one I had control over to ensure it was "on time".  Future deliveries will continue to be monitored.Thank You,Jennifer J[redacted]Nestle Waters North America

To Whom It May Concern:
8.5pt;"> 
We spoke with [redacted] on 11/15/2016 in regards to her concerns with her experience.  We assured [redacted] that proper feedback would be provided and we appreciate the opportunity to continue to earn her business.  We agreed upon a bottle replacement and two courtesy cases of her favorite tea.
 
We appreciate the feedback and the opportunity to work directly with [redacted] in order to resolve this matter.
 
Thank you,
 
[redacted]
Customer Experience Specialist
ReadyRefresh by Nestle/Nestle Waters North America
 
[redacted]| Digital Communications Specialist
Nestlé Waters North America
O 508-977-8714
[redacted]
 

Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]