Nestle Waters North America, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
But I did not receive his direct business information.
Sincerely,
[redacted]

Customer Experience Specialist, [redacted] spoke with Mr.
[redacted] regarding a recent experience with our Customer Service Center.
Mr. [redacted] had...

quested information on a modular bottle rack but was informed
that they were no longer available. 
[redacted] apologized for the inconvenience and confirmed with the local
branch that the racks were still in stock. 
[redacted] offered the modular bottle holder at no charge.  [redacted] has also requested some additional
samples of our sparkling water to be delivered to Mr. [redacted] so that he could
try them.   These products along with the
bottle rack will both be delivered on Mr. Panich’s April 7th
delivery.  [redacted] provided Mr. [redacted] with
his direct contact information should he have any further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]nd find that this resolution is satisfactory to me.
Although, I find it strange that NOW this company was eager to contact me via phone and leave voicemail messages to resolve THIS complaint.  This could have all been avoided if the company had did what they were suppose to by notifying customers in writing, phone call or attach a leaflet to the water bottles when delivered that the account is past due.  Why continue services if the account is delinquent?  I suggest they look into ways of improving the overall customer service and collection operations.  
Sincerely,
Bernice Stricklen

To whom it may concern,I spoke with [redacted] and her account has been settled. She will be expecting a refund of $55.21, her account will remain closed and all equipment has been returned.Thank you,Jennifer J[redacted] Nestle Waters North America

Customer Experience Specialist, [redacted] attempted to reach...

[redacted] leaving a voicemail each time.  He attempted to reach her on February 6th, February 10th, February 12th and finally on February 13th.  [redacted] has provided his direct phone number should she want to contact him directly to discuss the service and any account credits.
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To whom it may concern,Customer has contacted us and updates were made to the account to close it out completely. As a result, an additional refund is due and will be issued in the amount of $34.07. I have left a detailed voicemail for [redacted]. She should expect a check in approximately 10...

business days.Thank You,Jennifer J[redacted]Nestlé Waters North America

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]  I was unsatisfied with the offer I have a permanent scar on my leg . The company  sent me a refurbished water  cooler and I got hurt if it happen to me it can happen to some one else I was not explained why it happen I ask for the reportand was told it was not report and then I was told the company didn't have to give it to me here is copy of my picture of how my leg got burned this is not how you sure treat a client that have been with the company since 2002

To whom it may concern,This customer contacted our Customer Service Center. The account has been closed and no charges were processed to the credit card provided. Further, I have deleted the card information from the file and no refund is due.Thank You,Jennifer J[redacted]Nestlé Waters North America

To Whom it May Concern,
 
Thank you for bringing this complaint to our attention.  We are sorry to hear about [redacted] experience with our company.  Our records indicate that these deliveries were requested and received, and we regret to learn that this was not...

the case.We attempted to reach the customer by phone three times in regards to these concerns; on 12/19/16, 12/20/16, and 12/22/16.  When we were unable to reach the customer, we emailed the included email address.  We have not received a response.
In an effort to resolve this matter, we have removed the remaining account balance.  If there is anything further that we are able to do to ensur[redacted]tisfaction with our company, we hope to speak with them to resolve any outstanding issues.
 
Thank you for bringing this matter to our attention, and for the opportunity to resolve these concerns.
[redacted]
[redacted]
[redacted]a)

To Whom it May Concern:We attempted to reach Mr. [redacted] in regards to his concerns but unfortunately have not had the opportunity to speak with him.  The billing confusion appears to stem from [redacted] original complaint, which we received in January 2017.  At that time, we credited his ReadyRefresh account for a disputed delivery in the amount of $36.89, and this credit was applied to his credit card ending in 4477, as per his request.  The positive charge for $36.89 that [redacted] sees on his invoice was needed to offset the initial credit when it was put back on his credit card.  If the credit was to remain on his ReadyRefresh account, the positive adjustment would not be needed.If there is any other confusion or any further concerns, we hope to have the opportunity to speak with [redacted] directly in order to ensure his satisfaction.Thank you,Kate O'BerryReadyRefresh by Nestle

To Whom it May Concern:We attempted to reach Ms. [redacted] by phone on three occasions in regards to her complaint - 9/14/15, 9/21/15, and 9/24/15 - leaving messages each time.  At this time, we have not heard back from her in regards to this matter.  Ms. [redacted] did contact our Customer...

Service Center on 9/15/15 to close her account, and her bottles and cooler were picked up on 9/19/15.  We are sorry to lose Ms. [redacted] as a customer and hope to have the opportunity to speak with her in order to ensure that her concerns have been fully resolved to her satisfaction.  Should she decide to respond to us in regards to this complaint, she can contact Customer Experience Specialist Kate O[redacted] directly at [redacted]. Thank you, Kate O[redacted]Customer Experience SpecialistNestle Waters North America

To whom it may concern,I have left voicemails on 3 occasions and provided my direct contact information with no reply. I have authorized a refund for the case that is the subject of this complaint, to be sent to the billing address.Regards,[redacted]Nestle Waters North America

To Whom It May Concern: We spoke with M[redacted] on 8/19/2016 in regards to her concerns with his account being charged bottle deposits. We apologized for any concern this process may have caused and assured hin that we would remove the deposits charge from the balance. At this time,...

[redacted] account has been brought to a zero balance. We appreciate the feedback and the opportunity to work directly with [redacted] in order to resolve this matter. Thank you, Lauren Campezato Digital Communications Specialist ReadyRefresh by Nestle/Nestle Waters North America   Lauren Campezato| Digital Communications Specialist Nestlé Waters North America O 508-977-8714 [email protected]   Tell us why here...

Customer Experience Specialist, [redacted] spoke with Ms.
[redacted] today regarding a discrepancy on her invoice.   Ms. [redacted] was upset that her cases of the 8
ounce fluoridated water bottles were not charged at the agreed upon pricing.  [redacted] apologized for the inconvenience...

and
offered to assist her.  [redacted] placed a
credit on Ms. [redacted] account for $25.44 so that she could pay the corrected
amount.   Ms. [redacted] stated that her
payment has been mailed to [redacted]. 
Per their discussion, [redacted] agreed to discount the cases of half pint
bottles so that Ms. [redacted] could continue service.  [redacted] provided Ms. [redacted] with his contact
information should she have any further questions.

Customer Experience Specialist, [redacted] spoke with Mr. [redacted] regarding his billing concern.  Mr. [redacted]...

was frustrated that his
account was sent to an outside collections agency without his knowledge.  [redacted] apologized for the inconvenience and
offered to assist Mr. [redacted].  [redacted] confirmed with [redacted] and [redacted] that the payment of $47.33 was made.  [redacted] and [redacted] has agreed to remove the account
from their system so that it does not negatively affect Mr. [redacted] credit.  A letter will be sent to Mr. [redacted] as
requested.  [redacted] has provided Mr. [redacted] with his direct contact information should he have any further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We will be emailing [redacted] Directly with the following:
Dear [redacted]
I am attempting to contact you on behalf of [redacted] in regards to your recent Revdex.com claim after leaving several messages in early February.  I’d love to have the opportunity to speak with you directly in order to address your concerns and ensure your satisfaction with our company.  What would be a convenient time to reach you by phone to discuss this matter?
Thank you,
 
[redacted] Waters North America
Customer Experience Specialist

To Whom It May Concern:  We spoke with Ms. Koupai on 9/12/2016 in regards to her concerns with her concerns with her experience. We apologized for experience and any inconvenience this may have caused and assured her that we would provide proper feedback. We have also applied a credit to...

her account to use toward her next delivery.       We appreciate the feedback and the opportunity to work directly with Ms. Koupai in order to resolve this matter. Thank you,  [redacted] Digital Communications Specialist ReadyRefresh by Nestle/Nestle Waters North America   Lauren Campezato| Digital Communications Specialist Nestlé Waters North America O 508-977-8714 [email protected]   Tell us why here...

To whom it may concern,I spoke with Mr. [redacted]. We resolved his concerns and he has agreed to continue service with us. Successful delivery was made 2/15.Thank You,Jennifer J[redacted]Nestlé Waters North America

To whom it may concern,After 2 voicemails, I was able to speak with [redacted] today. Her last delivery was on time and I will be monitoring her next 3 months of regular scheduled service to ensure they are either on time or she is notified of any delay. I have provided her with my...

direct contact information.Thank you,Jennifer J[redacted]Nestle Waters North America