I have decided NOT to participate in Binding Arbitration to resolve my complaint with ID [redacted] 3,I understand that because I have decided to not pursue arbitration that Revdex.com must close my complaintOn page there is the request form for Binding Arbitration per the Home Builder's Limited WarrantyPlease see attached copy Regards,
Complaint: [redacted] I am rejecting this response because:After reading Oakwood Homes explanation of how the damage occurred, and how I contributed it, it still does not explain how the cracks developed before I ha d a chance to close on the house (I have photos of the crack(s) before siding was put on the house) and advance spreading of the cracks months before landscaping was installed and the "cerified" grade was changed I can completel y understand if the cracks were formed after I installed the landscaping and advanced while watering the sod, but that was not the case The pictures I took show the cracks before I moved in and also show how they quickly spread throughout the concrete before landscaping was put in I was initially told that it occurs due to the settling, and when it spread I was told that the "caulk" placed in between the cracks would remedy it Then when it became unbearably obvious that the concrete is braking apart, I was told that it was due to my landscaping Blame was shifted to me Also in Oakwoods reply, I read that I did not have my gutter spouts down, which sometimes I did forget to lay them back down but having them down sparingly would not and should not cause that much damage in a year and a half Sincerely, [redacted]
An Oakwood Home associate, [redacted] ***, has been in contact with the customer and working to complete the customer's warrantable conditions Attached you will find a working list of concerns we are addressing as well as an email apologizing for the lack of response and an attempt to schedule remaining work We apologize for any frustration caused by the situation and appreciate your patience as we work together to complete your work Thank you
Oakwood is going through the neighborhood and getting together a plan to correct all outstanding siding issuesThe homeowner will be contacted with the next steps
I personally apologize for not responding to our customer in a more timely manner to assist with resolving his concerns I commit to contacting the homeowner today to discuss his concerns and see what we as a company can do to adequately address the homeowner's concerns [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/10/14) */ I am the new [redacted] of [redacted] I would like the opportunity to work with the homeowner to resolve their concernsI can be reached at [redacted] @oakwoodhomesco.com Initial Consumer Rebuttal / [redacted] (4200, 15, 2015/11/02) */ This complaint has not been closed, it is still pending and there has not been any resolution Final Business Response / [redacted] (4000, 17, 2015/11/09) */ Oakwood has reimbursed the homeowner for the installation of the garage doorIt has been determined that the grade has been altered by the homeowner therefore Oakwood will take no actionPlease see the attached -
Initial Business Response / [redacted] (1000, 10, 2015/09/08) */ Oakwood Homes is in the process of researching the homeowners concernsWe have communicated this to her via email Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Oakwood is in the process of researching our concerns since this complaint was filedOnce resolved, we will update this complaint Thank you Final Consumer Response / [redacted] (4200, 16, 2015/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) While the architectural concern appears to be moving forward, the flooring has not been addressedWe will provide an update once all matters have been resolved Thank you Final Business Response / [redacted] (4000, 18, 2015/10/13) */ I have been in contact with [redacted] recently with plans to remedy the pillar issueI have not seen the floor and would like the opportunity to review the flooring concernThe homeowner has my email and can contact me at any time to set up an appointment
Thank you,We have reached out to the original electrician for history in regards to previous appointments and their findings in regards to this concern, We have also asked the field representative to have a final electrical inspection performed in regards to this concern and to provide a written report as to their findings and any recommendations they have to resolve this concernAny further action taken will be based off that report and those findings.Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Thank you for your correspondence, After researching the concern it was noted that the homeowner closed on his house on 4/11/and no leak was present at closingHe submitted the warranty claim to Customer Care on 1/10/at 7:33pmA plumbing trade was sent to the home and it was determined that the sill ck was cracked on the exterior side of the house, this crack was caused by Freeze damage, a condition which is not covered under the Limited warranty and would be considered an act of nature and maintenance concernAfter speaking to the representative there is no record of an offer to install a vent, We did receive a quote for repair which we are happy to pass on to the Home owner as a resolutionAs requested by the Home owner in the Revdex.com concern, we have obtained a quote from the plumber for the cost of repair and are happy to provide that information to the Home ownerThey may contact [redacted] who can repair at billable to the Home Owner.Regards,
Initial Business Response / [redacted] (1000, 9, 2015/10/26) */ On behalf of Oakwood Homes, I [redacted] , its Director of Customer Care, do apologize for the lack of communication and response to Ms [redacted] I would like to personally meet with you in order to help resolve these concerns in a more timely mannerIf you can please provide me with email documentation that all of these concerns were brought up within the first year warranty, this would be very helpfulYou may contact me directly at [redacted] @oakwoodhomesco.com Thank you [redacted]
Oakwood is working with the homeowner to complete the outstanding agreed upon issues Our representatives have been in contact and are working towards a resolution
Thank you for your concerns, I have discussed the outstanding issues with the [redacted] We apologize for any lack of communication in completing the final items from your last meetingYour home will be a top priority for us until we can complete all items to your satisfactionWe are scheduling to examine outstanding exterior concerns with management on Monday, 11/and then will discuss a resolution and work towards that goal
Complaint: [redacted] I am rejecting this response because:I still have not received any contact from Oakwood regarding my front porch repair Sincerely, [redacted]
Thank you for the concern,I have reached out to the trade partner responsible for the repairs as they do show scheduled in our system for the 18th, We will determine why this appointment was missed and reschedule to complete the needed repairs as quickly as possible.Regards,
Complaint: [redacted] I am rejecting this response because: we had the field representative come out to look at the concernsHe is new to this area, I also heard he is not permanent replacementThere is a lot of other homes that are waiting on scheduling tooWe met with him on August and have not been contacted about our in home repairs sinceI understand that he needs to catch upThis complaint should not be closed until the work is completedI have had this exact issue with Oakwood well over times in the last months Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Until the repairs are actually done to my full satisfaction I do not believe one word Oakwood Homes is saying, they lied too many times Sincerely, [redacted]
I have decided NOT to participate in Binding Arbitration to resolve my complaint with ID [redacted] 3,I understand that because I have decided to not pursue arbitration that Revdex.com must close my complaintOn page there is the request form for Binding Arbitration per the Home Builder's Limited WarrantyPlease see attached copy Regards,
Complaint: [redacted] I am rejecting this response because:After reading Oakwood Homes explanation of how the damage occurred, and how I contributed it, it still does not explain how the cracks developed before I ha d a chance to close on the house (I have photos of the crack(s) before siding was put on the house) and advance spreading of the cracks months before landscaping was installed and the "cerified" grade was changed I can completel y understand if the cracks were formed after I installed the landscaping and advanced while watering the sod, but that was not the case The pictures I took show the cracks before I moved in and also show how they quickly spread throughout the concrete before landscaping was put in I was initially told that it occurs due to the settling, and when it spread I was told that the "caulk" placed in between the cracks would remedy it Then when it became unbearably obvious that the concrete is braking apart, I was told that it was due to my landscaping Blame was shifted to me Also in Oakwoods reply, I read that I did not have my gutter spouts down, which sometimes I did forget to lay them back down but having them down sparingly would not and should not cause that much damage in a year and a half Sincerely, [redacted]
An Oakwood Home associate, [redacted] ***, has been in contact with the customer and working to complete the customer's warrantable conditions Attached you will find a working list of concerns we are addressing as well as an email apologizing for the lack of response and an attempt to schedule remaining work We apologize for any frustration caused by the situation and appreciate your patience as we work together to complete your work Thank you
Oakwood is going through the neighborhood and getting together a plan to correct all outstanding siding issuesThe homeowner will be contacted with the next steps
I personally apologize for not responding to our customer in a more timely manner to assist with resolving his concerns I commit to contacting the homeowner today to discuss his concerns and see what we as a company can do to adequately address the homeowner's concerns [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/10/14) */ I am the new [redacted] of [redacted] I would like the opportunity to work with the homeowner to resolve their concernsI can be reached at [redacted] @oakwoodhomesco.com Initial Consumer Rebuttal / [redacted] (4200, 15, 2015/11/02) */ This complaint has not been closed, it is still pending and there has not been any resolution Final Business Response / [redacted] (4000, 17, 2015/11/09) */ Oakwood has reimbursed the homeowner for the installation of the garage doorIt has been determined that the grade has been altered by the homeowner therefore Oakwood will take no actionPlease see the attached -
Initial Business Response / [redacted] (1000, 10, 2015/09/08) */ Oakwood Homes is in the process of researching the homeowners concernsWe have communicated this to her via email Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Oakwood is in the process of researching our concerns since this complaint was filedOnce resolved, we will update this complaint Thank you Final Consumer Response / [redacted] (4200, 16, 2015/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) While the architectural concern appears to be moving forward, the flooring has not been addressedWe will provide an update once all matters have been resolved Thank you Final Business Response / [redacted] (4000, 18, 2015/10/13) */ I have been in contact with [redacted] recently with plans to remedy the pillar issueI have not seen the floor and would like the opportunity to review the flooring concernThe homeowner has my email and can contact me at any time to set up an appointment
Thank you,We have reached out to the original electrician for history in regards to previous appointments and their findings in regards to this concern, We have also asked the field representative to have a final electrical inspection performed in regards to this concern and to provide a written report as to their findings and any recommendations they have to resolve this concernAny further action taken will be based off that report and those findings.Regards,
Oakwood Homes Customer Care Liaison reached out to the homeowner on 3/and the warranty work has been scheduled for 4/& 4/6/
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Thank you for your correspondence, After researching the concern it was noted that the homeowner closed on his house on 4/11/and no leak was present at closingHe submitted the warranty claim to Customer Care on 1/10/at 7:33pmA plumbing trade was sent to the home and it was determined that the sill c
k was cracked on the exterior side of the house, this crack was caused by Freeze damage, a condition which is not covered under the Limited warranty and would be considered an act of nature and maintenance concernAfter speaking to the representative there is no record of an offer to install a vent, We did receive a quote for repair which we are happy to pass on to the Home owner as a resolutionAs requested by the Home owner in the Revdex.com concern, we have obtained a quote from the plumber for the cost of repair and are happy to provide that information to the Home ownerThey may contact [redacted] who can repair at billable to the Home Owner.Regards,
Initial Business Response / [redacted] (1000, 9, 2015/10/26) */ On behalf of Oakwood Homes, I [redacted] , its Director of Customer Care, do apologize for the lack of communication and response to Ms [redacted] I would like to personally meet with you in order to help resolve these concerns in a more timely mannerIf you can please provide me with email documentation that all of these concerns were brought up within the first year warranty, this would be very helpfulYou may contact me directly at [redacted] @oakwoodhomesco.com Thank you [redacted]
Oakwood is working with the homeowner to complete the outstanding agreed upon issues Our representatives have been in contact and are working towards a resolution
Thank you for your concerns, I have discussed the outstanding issues with the [redacted] We apologize for any lack of communication in completing the final items from your last meetingYour home will be a top priority for us until we can complete all items to your satisfactionWe are scheduling to examine outstanding exterior concerns with management on Monday, 11/and then will discuss a resolution and work towards that goal
Complaint: [redacted] I am rejecting this response because:I still have not received any contact from Oakwood regarding my front porch repair Sincerely, [redacted]
Oakwood has been working directly with the homeowner to get all outstanding warrantable items completed
Thank you for the concern,I have reached out to the trade partner responsible for the repairs as they do show scheduled in our system for the 18th, We will determine why this appointment was missed and reschedule to complete the needed repairs as quickly as possible.Regards,
Complaint: [redacted] I am rejecting this response because: we had the field representative come out to look at the concernsHe is new to this area, I also heard he is not permanent replacementThere is a lot of other homes that are waiting on scheduling tooWe met with him on August and have not been contacted about our in home repairs sinceI understand that he needs to catch upThis complaint should not be closed until the work is completedI have had this exact issue with Oakwood well over times in the last months Sincerely, [redacted]
Oakwood and the Homeowner have put a plan together to complete all outstanding items in a timely manner
Complaint: [redacted] I am rejecting this response because: Until the repairs are actually done to my full satisfaction I do not believe one word Oakwood Homes is saying, they lied too many times Sincerely, [redacted]