Thank you for the concern,We reached out to our field representative Cornelius on 12-1-He just left a message for the Homeowner in regards to this concern along with his contact information and to Our builder responsible for the siding concerns, we will update the Home owner as soon as we have a date or schedule lead time for completion of the siding concerns.Best Regards, [redacted]
Thank you, After researching the concerns listed, It appears the roofing tile concern was inspected and addressed on 1-30-thru work order # [redacted] all broken tiles were replaced by [redacted] .The siding concern was also addressed thru work order # [redacted] on1-23-thru the same trade partner, I have a Home Owners signature verifying completion of these concernsI do not show any history of a cabinet issue noted within the first year material and workmanship warranty, the home closed on 9-6-and the one year material and workmanship warranty expired on 9-6-2014.Regards,
Oakwood was able to complete a number of items on a work day of 8/ Oakwood and the homeowenr are working on finding one more work day to address final items
Complaint: [redacted] I am rejecting this response because:In absence of a clear schedule and commitment I do not believe Oakwood will pursue a solution It has been near a year since this issue was revealed and has it not been for my continued harassment I would have no idea Oakwood is even aware of the problem Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 16, 2015/08/04) */ Thank you for the opportunity to respondThe stucco is scheduled to be completed the week of 8/3/ Thank you - Oakwood Homes LLC Initial Consumer Rebuttal / [redacted] (3000, 18, 2015/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I heard from [redacted] 8/4/She is the customer service supervisor [redacted] informed me they would have someone to come out and fix the stucco on my house this weekI'm still waiting Final Business Response / [redacted] (4000, 22, 2015/09/11) */ The remaining repairs are scheduled for completion 9/11/
Since the original meeting with the customer in May 2017, the [redacted] has undergone renovations which began on August 1st 2017. This change has required us to limit buyers meetings to our standard of two, three hour appointments. The customer contracted early September 2017 after... the new process was established and was therefore subject to the change. Due to the renovation we are meeting with buyers by appointment only, during normal business hours. (Monday through Saturday 8-5) To the customer’s point we do charge a $500 fee, but only after selections are finalized. This policy has not changed for any home buyer. For customer convince we typically offer buyers only one Saturday appointment and one weekday. We have accommodated this customer with two Saturday appointments. We also offered the customer the opportunity to make an additional weekday appointment prior to her designer appointments, but the offer was declined
Thank you for your concern.Oakwood Homes Warranty has looked into this concern and has schedule a certified electrician to inspect and review the panel and electrical circuit to determine a cause and repair if neededthis inspection is scheduled for 3-22-at 9:am and will assist in determining a resolution for this issue.Best Regards,
This is a legal matter and I do not believe I can comment on the concern specificallyThe homeowner has filed an official Notice of Claim and we have responded per Colorado Law
Initial Business Response / [redacted] (1000, 5, 2015/10/28) */ On behalf of Oakwood Homes I, [redacted] Director of Customer Care, would like to meet with you personally to review your concernsI know you have met with many different associates from Oakwood and I hope that I can bring back your confidence in myself and my team to remedy your concerns in a timely mannerMyself and [redacted] ***, are holding a "Meet and Greet" at the Fairway Villas Clubhouse Thursday [redacted] at [redacted] to meet the homeowners of the community and I hope you will joinPlease contact [redacted] at [redacted] @oakwoodhomesco.com to schedule an appointmentThank you
Oakwood Homes has reached out to this home owner, we currently are scheduling the concrete concerns and are working thru our trade partner to resolve siding concerns as well as inspect the additional concern in regards to fencingA Customer Care representative will reach out to schedule the appropriate trades to complete ant warrantable work
[redacted] was working with My predecessor [redacted] My records indicated that he was not approving some of this work My fiel supervisor is sending me all the information on this house If the homeowner has approval in writing we will correct Once I receive all information I will get with Mrs [redacted] for Final resolution
My name is [redacted] and I am the new Director of Customer Care for Oakwood HomesI would like the opportunity to work with the homeowner to resolve these concernsPlease feel free to contact me at j [redacted] @oakwoodhomesco.com
Oakwood and homeowner are working tocomplete outstanding items Homeowner is out of town until 7/and Oakwood will schedule work day after homeowners return
Complaint: [redacted] I am rejecting this response because: Oakwood specifically states in the documents that you sign when you close on your home with them that they are responsible for the first year of your warranty protection on all products in the house While I understand the ability to control a 3rd party inspector is impossible, a month wait, and deception that it would be done before closing on the home is unacceptable This complaint will remain open until the issue is completely resolved and we the homeowners are satisfied with the outcome Oakwood is more engaged in closing new business than helping clients that have already closed on their house with issues that arise Again the reason for this complaint doesn't have anything to do with the 3rd party inspector, it is that we were basically lied to in order to get us to sign our closing papers, and then nothing was done for over months and it is yet to be resolved Sincerely, [redacted]
Thank you for the concern, After reviewing the history in our systemThis was inspected previously and determined that the homeowner had pitting on their front porch possibly from the use of salts or De icing chemicalsUnder the warranty guidelines, surface deficiencies such as pitting or scaling would not be covered due to exposure to the elements and required maintenanceThe homeowner was made aware of this previously and is not accepting of the answerAn Oakwood representative will look into alternative solutions in an attempt to resolve the concern and we will notify the home owner once we have any further updates
Thank you for your correspondence,We apologize for the delay and any convenience the Home owner has experiencedAn Oakwood representative was waiting for additional information in regards to the billing reimbursement issue, we have the information needed for water bill reimbursement for the affected time frame , the water surcharge for excessive usage was 49.97, Oakwood will issue a check reimbursement to cover the affected time frame and following month in the amount of This will be processed today and the Home owner can expect a check delivered in the next two weeks once it clears our accounting departmentthere is no reimbursement approved for loss of heat as the venting was determined to be correct and specific cost for loss of heat in that area cannot be quantified, Oakwood has installed a flapper to help with this condition as a courtesy to the Home owner to resolve the issueRest assured we will be implementing policy and procedures to correct these delays going forward.Regards,
Complaint: [redacted] I am rejecting this response because:We have yet to have any substantial amount of these problems fixedPeople keep coming including Oakwood warranty people to look at what's wrong but nothing is getting doneWe have had scheduled fix days come and go with nothing being fixedSince May, we have had or days that were supposed to be "the day" that everything would be fixed with nobody showing upThe last day that was supposed to be a whole day of people working on the house was last Friday and again, nothing got doneWe had a toupainter here for about minutes but he didn't want to do any more because as I stated before, it makes no sense to have painters here before drywall fixes all the problemsPeople came and looked at the work and said they would have to re-schedule because of the amount of work to be doneThis has happened to us twice nowEach time people don't show up, we have to schedule two weeks down again.The drywall person showed up on Friday and said our entire upstairs would need to have the ceiling re-done and they want us to move our furnitureThis includes my work from home office and our bedroomDo you plan on providing us with a place to stay and help with moving all our furniture? We do not intend on closing this case until all items are completed to our satisfaction Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The tile repairs were completed last week and we are awaiting for the cleaning crew to arrive scheduled for tomorrow to deep clean the inside our house due to the dust as a result of the removal of the tilesWe appreciate Revdex.com effort to provide us with some insight about the current situation with the warped siding Thank you for obtaining the contact person at the manufacture of the siding I feel this issue could have gone on longer than expected and necessary I will attempt to contact the manufacture of the siding you provided me to file a claim I hope to have some resolution soon Sincerely, [redacted]
Mr***,I've had the opportunity to review your concerns There are a few outstanding service request claims Although they have not all been completed, we have reviewed each and every one of them that is current [redacted] has been involved in making sure we are responding in a timely manner to each one of them I understand the interest for urgency on each and every item, but unless there is an emergency, we schedule the work to be completed for the soonest and most reasonable time frame we can for all parties involved Although the hardware protruding form the deck structure seems to be a safety issue, it is not a code issue, and is, at times a result of the deck structure We will, however, ensure that the screws and nails are cut off by May 31st, as that is clearly a concern for you As far as the other items go, [redacted] will continue to work with you to determine the appropriate course of action and timing for making corrections on the existing and any future work Please continue to work with him for any and all legitimate requests that arise Please reference your Homeowner Guidebook for performance standards and expectations on how the home should perform We will always be available for further help and questions beyond that.Respectfully, [redacted] ***
Thank you for the concern,We reached out to our field representative Cornelius on 12-1-He just left a message for the Homeowner in regards to this concern along with his contact information and to Our builder responsible for the siding concerns, we will update the Home owner as soon as we have a date or schedule lead time for completion of the siding concerns.Best Regards, [redacted]
Thank you, After researching the concerns listed, It appears the roofing tile concern was inspected and addressed on 1-30-thru work order # [redacted] all broken tiles were replaced by [redacted] .The siding concern was also addressed thru work order # [redacted] on1-23-thru the same trade partner, I have a Home Owners signature verifying completion of these concernsI do not show any history of a cabinet issue noted within the first year material and workmanship warranty, the home closed on 9-6-and the one year material and workmanship warranty expired on 9-6-2014.Regards,
Oakwood was able to complete a number of items on a work day of 8/ Oakwood and the homeowenr are working on finding one more work day to address final items
Complaint: [redacted] I am rejecting this response because:In absence of a clear schedule and commitment I do not believe Oakwood will pursue a solution It has been near a year since this issue was revealed and has it not been for my continued harassment I would have no idea Oakwood is even aware of the problem Sincerely, [redacted]
Oakwood Homes has prepared a response to Mr. and Mrs. ***'s demands through their attorney and will be sending this off within the week. Thank you
Initial Business Response / [redacted] (1000, 16, 2015/08/04) */ Thank you for the opportunity to respondThe stucco is scheduled to be completed the week of 8/3/ Thank you - Oakwood Homes LLC Initial Consumer Rebuttal / [redacted] (3000, 18, 2015/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I heard from [redacted] 8/4/She is the customer service supervisor [redacted] informed me they would have someone to come out and fix the stucco on my house this weekI'm still waiting Final Business Response / [redacted] (4000, 22, 2015/09/11) */ The remaining repairs are scheduled for completion 9/11/
Since the original meeting with the customer in May 2017, the [redacted] has undergone renovations which began on August 1st 2017. This change has required us to limit buyers meetings to our standard of two, three hour appointments. The customer contracted early September 2017 after... the new process was established and was therefore subject to the change. Due to the renovation we are meeting with buyers by appointment only, during normal business hours. (Monday through Saturday 8-5) To the customer’s point we do charge a $500 fee, but only after selections are finalized. This policy has not changed for any home buyer. For customer convince we typically offer buyers only one Saturday appointment and one weekday. We have accommodated this customer with two Saturday appointments. We also offered the customer the opportunity to make an additional weekday appointment prior to her designer appointments, but the offer was declined
Thank you for your concern.Oakwood Homes Warranty has looked into this concern and has schedule a certified electrician to inspect and review the panel and electrical circuit to determine a cause and repair if neededthis inspection is scheduled for 3-22-at 9:am and will assist in determining a resolution for this issue.Best Regards,
This is a legal matter and I do not believe I can comment on the concern specificallyThe homeowner has filed an official Notice of Claim and we have responded per Colorado Law
Initial Business Response / [redacted] (1000, 5, 2015/10/28) */ On behalf of Oakwood Homes I, [redacted] Director of Customer Care, would like to meet with you personally to review your concernsI know you have met with many different associates from Oakwood and I hope that I can bring back your confidence in myself and my team to remedy your concerns in a timely mannerMyself and [redacted] ***, are holding a "Meet and Greet" at the Fairway Villas Clubhouse Thursday [redacted] at [redacted] to meet the homeowners of the community and I hope you will joinPlease contact [redacted] at [redacted] @oakwoodhomesco.com to schedule an appointmentThank you
Oakwood Homes has reached out to this home owner, we currently are scheduling the concrete concerns and are working thru our trade partner to resolve siding concerns as well as inspect the additional concern in regards to fencingA Customer Care representative will reach out to schedule the appropriate trades to complete ant warrantable work
[redacted] was working with My predecessor [redacted] My records indicated that he was not approving some of this work My fiel supervisor is sending me all the information on this house If the homeowner has approval in writing we will correct Once I receive all information I will get with Mrs [redacted] for Final resolution
My name is [redacted] and I am the new Director of Customer Care for Oakwood HomesI would like the opportunity to work with the homeowner to resolve these concernsPlease feel free to contact me at j [redacted] @oakwoodhomesco.com
Oakwood and homeowner are working tocomplete outstanding items Homeowner is out of town until 7/and Oakwood will schedule work day after homeowners return
Complaint: [redacted] I am rejecting this response because: Oakwood specifically states in the documents that you sign when you close on your home with them that they are responsible for the first year of your warranty protection on all products in the house While I understand the ability to control a 3rd party inspector is impossible, a month wait, and deception that it would be done before closing on the home is unacceptable This complaint will remain open until the issue is completely resolved and we the homeowners are satisfied with the outcome Oakwood is more engaged in closing new business than helping clients that have already closed on their house with issues that arise Again the reason for this complaint doesn't have anything to do with the 3rd party inspector, it is that we were basically lied to in order to get us to sign our closing papers, and then nothing was done for over months and it is yet to be resolved Sincerely, [redacted]
Thank you for the concern, After reviewing the history in our systemThis was inspected previously and determined that the homeowner had pitting on their front porch possibly from the use of salts or De icing chemicalsUnder the warranty guidelines, surface deficiencies such as pitting or scaling would not be covered due to exposure to the elements and required maintenanceThe homeowner was made aware of this previously and is not accepting of the answerAn Oakwood representative will look into alternative solutions in an attempt to resolve the concern and we will notify the home owner once we have any further updates
Thank you for your correspondence,We apologize for the delay and any convenience the Home owner has experiencedAn Oakwood representative was waiting for additional information in regards to the billing reimbursement issue, we have the information needed for water bill reimbursement for the affected time frame , the water surcharge for excessive usage was 49.97, Oakwood will issue a check reimbursement to cover the affected time frame and following month in the amount of This will be processed today and the Home owner can expect a check delivered in the next two weeks once it clears our accounting departmentthere is no reimbursement approved for loss of heat as the venting was determined to be correct and specific cost for loss of heat in that area cannot be quantified, Oakwood has installed a flapper to help with this condition as a courtesy to the Home owner to resolve the issueRest assured we will be implementing policy and procedures to correct these delays going forward.Regards,
Complaint: [redacted] I am rejecting this response because:We have yet to have any substantial amount of these problems fixedPeople keep coming including Oakwood warranty people to look at what's wrong but nothing is getting doneWe have had scheduled fix days come and go with nothing being fixedSince May, we have had or days that were supposed to be "the day" that everything would be fixed with nobody showing upThe last day that was supposed to be a whole day of people working on the house was last Friday and again, nothing got doneWe had a toupainter here for about minutes but he didn't want to do any more because as I stated before, it makes no sense to have painters here before drywall fixes all the problemsPeople came and looked at the work and said they would have to re-schedule because of the amount of work to be doneThis has happened to us twice nowEach time people don't show up, we have to schedule two weeks down again.The drywall person showed up on Friday and said our entire upstairs would need to have the ceiling re-done and they want us to move our furnitureThis includes my work from home office and our bedroomDo you plan on providing us with a place to stay and help with moving all our furniture? We do not intend on closing this case until all items are completed to our satisfaction Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The tile repairs were completed last week and we are awaiting for the cleaning crew to arrive scheduled for tomorrow to deep clean the inside our house due to the dust as a result of the removal of the tilesWe appreciate Revdex.com effort to provide us with some insight about the current situation with the warped siding Thank you for obtaining the contact person at the manufacture of the siding I feel this issue could have gone on longer than expected and necessary I will attempt to contact the manufacture of the siding you provided me to file a claim I hope to have some resolution soon Sincerely, [redacted]
Mr***,I've had the opportunity to review your concerns There are a few outstanding service request claims Although they have not all been completed, we have reviewed each and every one of them that is current [redacted] has been involved in making sure we are responding in a timely manner to each one of them I understand the interest for urgency on each and every item, but unless there is an emergency, we schedule the work to be completed for the soonest and most reasonable time frame we can for all parties involved Although the hardware protruding form the deck structure seems to be a safety issue, it is not a code issue, and is, at times a result of the deck structure We will, however, ensure that the screws and nails are cut off by May 31st, as that is clearly a concern for you As far as the other items go, [redacted] will continue to work with you to determine the appropriate course of action and timing for making corrections on the existing and any future work Please continue to work with him for any and all legitimate requests that arise Please reference your Homeowner Guidebook for performance standards and expectations on how the home should perform We will always be available for further help and questions beyond that.Respectfully, [redacted] ***