Thank you, this is in relation to the Colorado springs Division and I have forwarded on the management there to reach out to this Home owner to resolve the concern
Initial Business Response / [redacted] (1000, 11, 2015/07/30) */ Thank you for allowing us the opportunity to respondOakwood Homes Warranty Liaisons have met with the homeownerWe are currently working with her to complete the outstanding warranty items in her homeWe look forward to resolving their concerns Thank you Oakwood Homes LLC Initial Consumer Rebuttal / [redacted] (4200, 18, 2015/08/17) */ Hello, Please reopen this case as Oak wood has not come out to complete work as promisedTheir assistant builder as supposed to call me since last week and it's been over days, no call no show still Thanks, [redacted] Final Business Response / [redacted] (4000, 22, 2015/09/09) */ All work has been completed as of 8/28/
Oakwood is working to complete all outstanding concerns that the Homeowner has Our field representative is working directly with the homeowner to schedule out the outstanding items
Oakwood is working with the homeowner to complete the outstanding work Oakwood will do its best to work around homeowners schedule, but cannot guarantee night and weekend work
Initial Business Response / [redacted] (1000, 5, 2015/09/23) */ The manufacturer is behind in productionOakwood has spoken to the homeowner and has agreed to reimburse her the amount for the washer and dryer Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/25) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted] I am rejecting this response because: I have already done the things you suggested such as contacting customer care (more than times), and meeting with a warranty rep The reason I am writing to Revdex.com is because these things have not worked When I have appointments with trades to come and fix the items on the list then I will be satisfied Sincerely, [redacted]
***,As you stated, we have knocked off the protruding deck screws so they should not pose a risk of injury to you or your family Regarding the other two items, being the loose grabrail at you stairs and the spider cracks in the one wall location in your stucco, the grabrail has been taken care of and is reinforced The stucco will be completed by next week We are performing the stucco repair as a courtesy, as the hairline cracks do not fall short of the performance standards for stucco In light of that, please continue to be patient, as we are trying to go above and beyond to make this correction Thanks,***
I apologize as I show a response submitted on 11-30-16We have reviewed the concerns, The driveway concrete was addressed due to vertical displacement, Two drive stones were replaced to resolve the concern and the driveway is now level, The buyers concern is for color match between the new stones and the original pour, per the Limited warranty page section under coverage limitations "An exact match cannot be guaranteed due to factors such as Fading, Aging, and unavailability of same materials.The rear porch crack concern was also reviewed, The crack in question is less than an 1/inch and as a courtesy to the buyer was sealed twice within the warranty periodPer the Limited warranty under section 4e cracks at transitions of up to 1/inch are acceptable, cracks thru the pad itself in excess of 1/8" would be a deficiency within the first year, Sealing or patching are acceptable repair methods within the first year.Oakwood has performed the necessary work to complete these concerns within the warranty guidelines
Hello Ms [redacted] , Mr [redacted] and I have had one discussion regarding the extension of per diem, which he stated Oakwood could do With that said I have not yet received any confirmation of that being processed, or that it is in process To date, the master bathroom still remains unfinished; I have also requested an update, but have received no update as to when the work will be completed Which in days will bring this to months I have had no use of my master bathroom shower which I paid 4k extra for I would like to have confirmed dates for completion of all outstanding work, as well as confirmation the per diem pay out has been processed I can provide additional details if you need; please let me know Kind Regards, [redacted] ***
Initial Business Response / [redacted] (1000, 10, 2015/10/23) */ Oakwood Homes would appreciate the opportunity to work with Ms [redacted] towards a timely resolution to her concerns and apologizes for any delay in response to warranty requests and open concerns from the time of closingPlease email *** [redacted] and Oakwood Customer Care at [redacted] @oakwoodhomesco.com and [redacted] @oakwoodhomesco.com, respectivelyThank you for bringing this matter to our attentionYour concerns are important to us and we value you as a customer Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have contacted Oakwood Customer Care time and time again and my home still has the same outstanding issues it had from the time we moved inThe issues were brought to their attention a year ago and at least every other month since thanOakwood did redo the driveway and front step but it is already chipping away and the stone on my home around the garage was damagedOakwood has had us stay home time and time again stating that they have scheduled work to be completed and yet they do not show up or even provide a cancellation notice of any formOakwood still has not repaired anything except the garage floor and half the driveway but in the process they have damaged the other half of the driveway and the stone surrounding the garageTile, drywall, cabinets, and everything else listed in the original compliant still outstanding Oakwood was notified that I had to respond to this action by Nov5th and yet they didn't schedule anything to be completed till the 9th of Novand they did not provide any information on the work they planned to complete on that dayI am not confident that they will even show up due to the amount of times they have failed to show up in the past (no call / no show) Final Consumer Response / [redacted] (4200, 16, 2015/11/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) The homebuilder has fixed the texture in the kitchen and great roomGrout and caulking in the master bathroom has not been scheduledThe stone around the garage door was knocked out when the garage floor was re done and has not been fixedTile in the kitchen was torn out and looks a lot better but is still missing tilesWorkers were not provided with enough material to complete the jobKitchen tile in kitchen is not finishedThe front podium is still separating and needs a carpenter to fix the issueThe drywall on the master bathroom ceiling is not consistent and looks like there was a patch jobThere are broken beams in the basement that are broken Final Business Response / [redacted] (4000, 18, 2015/12/11) */ The warranty manager has scheduled another work date for 12/and has a call into the homeowner to confirm a follow up work day of any remaining items for 12/21/
Complaint: [redacted] I am rejecting this response because:I am not comfortable closing this claim until ALL work is completed [redacted] came out on 8/25/to look at our issuesWe were barely contacted about work to be done the week of September 26, though when I gave my availability I never heard backRecently they replaced my concrete in the frontAt the time of the demolishing of the current pavement I told the workers that [redacted] said we would get the step replaced and I had concern about another pieceI was rudely told to call [redacted] and we did and didn't hear back from himI understand he was out with a family emergency, but these are the hurdles we face with Oakwood almost every time we get something doneEven when they send someone out, they do not do the100% of the work they were supposed toLeaving the issue half done and me to chase after them to get them to come backI am tired of this back and forthI am not willing to close this claim until ALL work is 100% doneWe still have a lot open and working hard for me is not contacting me after I reject a claim to set something up and then not following through for a month Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/08/11) */ Thank you for the opportunity to respondOakwood Homes is in the process of addressing the flooringThis had to be rescheduled to 8/17/due to homeowner availabilityThe surveyors were at the home on 8/10/We are waiting on the results from the surveyorOakwood Homes will follow up with the homeowner again after the work day of 8/17/ Thank you - Oakwood Homes LLC Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of 8/19/we are still waiting for the grading to be scheduled and completed Final Consumer Response / [redacted] (4200, 18, 2015/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of 9/we still have pockets in the lawn that flood after only minutes of wateringI was told GVR Landscapes would be by to patch the dead sod and that this would fix the issueThat was on August 28th THIS IS STILL NOT FIXED Final Business Response / [redacted] (4000, 20, 2015/09/28) */ The sod repair has been rescheduled for 9/29/
Complaint: [redacted] I am rejecting this response because:The last time I heard from [redacted] was October 13, He tried to schedule a work day and I reminded him we were out of town, I told him this over the phone when they were installing my concrete and I called and he finally got back to me over a month agoI haven't heard from him or anyone sinceI am seriously considering consulting an attorney to discuss my options as I do not have time to chase down Oakwood just for futile attempts to "work hard with the homeowner to resolve issues"What they are doing by contacting me is saving faceTherefore, when lawsuits are brought they can say "I contacted them"This is disappointing and a disgustingly poor business etiquetteALL responses will be rejected until my home is 100% finished as it should have been December Sincerely, [redacted]
Thank you for bringing this to our attention, Oakwood Homes will look into this issue with the Customer care representative and pull all related history in regards to this concern and provide an answer so that we may move forward in resolving the concern.Best Regards,
The homeowners Grade and landscaping will be completed by 7/ The siding is in the manufacturers warranty program and will be corrected when they review and release all other items complete
Thank you,We have reached out and requested dates from the home owner on 6/but they do not want to start the process over with our flooring tradeBelow is the resolutions to the concerns so far, We have not had the opportunity to reinspect as the original liaison is no longer in the community We will email the resolutions to the concerns to the home owner today and ask again for a schedule date to complete as much of the work as we can.order cabinet parts, schedule concrete repairs, schedule front door adjustment, schedule trash pick up, removal of landscape ties, concrete pile submitted to construction and land development, fire place is in working condition and to code, no issueRegards,
Thank you, this is in relation to the Colorado springs Division and I have forwarded on the management there to reach out to this Home owner to resolve the concern
Initial Business Response / [redacted] (1000, 11, 2015/07/30) */ Thank you for allowing us the opportunity to respondOakwood Homes Warranty Liaisons have met with the homeownerWe are currently working with her to complete the outstanding warranty items in her homeWe look forward to resolving their concerns Thank you Oakwood Homes LLC Initial Consumer Rebuttal / [redacted] (4200, 18, 2015/08/17) */ Hello, Please reopen this case as Oak wood has not come out to complete work as promisedTheir assistant builder as supposed to call me since last week and it's been over days, no call no show still Thanks, [redacted] Final Business Response / [redacted] (4000, 22, 2015/09/09) */ All work has been completed as of 8/28/
Oakwood is working to complete all outstanding concerns that the Homeowner has Our field representative is working directly with the homeowner to schedule out the outstanding items
Oakwood is working with the homeowner to complete the outstanding work Oakwood will do its best to work around homeowners schedule, but cannot guarantee night and weekend work
Initial Business Response / [redacted] (1000, 5, 2015/09/23) */ The manufacturer is behind in productionOakwood has spoken to the homeowner and has agreed to reimburse her the amount for the washer and dryer Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/25) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted] I am rejecting this response because: I have already done the things you suggested such as contacting customer care (more than times), and meeting with a warranty rep The reason I am writing to Revdex.com is because these things have not worked When I have appointments with trades to come and fix the items on the list then I will be satisfied Sincerely, [redacted]
***,As you stated, we have knocked off the protruding deck screws so they should not pose a risk of injury to you or your family Regarding the other two items, being the loose grabrail at you stairs and the spider cracks in the one wall location in your stucco, the grabrail has been taken care of and is reinforced The stucco will be completed by next week We are performing the stucco repair as a courtesy, as the hairline cracks do not fall short of the performance standards for stucco In light of that, please continue to be patient, as we are trying to go above and beyond to make this correction Thanks,***
The warranty liaison has scheduled and confirmed a work day for the outstanding concerns to be completed on June 2, with the homeowner
Oakwood is going to find an independent trade to complete the outstanding work This should shorten the repair timeline
All items of concern listed on this complaint have been addressed by Oakwood Homes
I apologize as I show a response submitted on 11-30-16We have reviewed the concerns, The driveway concrete was addressed due to vertical displacement, Two drive stones were replaced to resolve the concern and the driveway is now level, The buyers concern is for color match between the new stones and the original pour, per the Limited warranty page section under coverage limitations "An exact match cannot be guaranteed due to factors such as Fading, Aging, and unavailability of same materials.The rear porch crack concern was also reviewed, The crack in question is less than an 1/inch and as a courtesy to the buyer was sealed twice within the warranty periodPer the Limited warranty under section 4e cracks at transitions of up to 1/inch are acceptable, cracks thru the pad itself in excess of 1/8" would be a deficiency within the first year, Sealing or patching are acceptable repair methods within the first year.Oakwood has performed the necessary work to complete these concerns within the warranty guidelines
Hello Ms [redacted] , Mr [redacted] and I have had one discussion regarding the extension of per diem, which he stated Oakwood could do With that said I have not yet received any confirmation of that being processed, or that it is in process To date, the master bathroom still remains unfinished; I have also requested an update, but have received no update as to when the work will be completed Which in days will bring this to months I have had no use of my master bathroom shower which I paid 4k extra for I would like to have confirmed dates for completion of all outstanding work, as well as confirmation the per diem pay out has been processed I can provide additional details if you need; please let me know Kind Regards, [redacted] ***
Initial Business Response / [redacted] (1000, 10, 2015/10/23) */ Oakwood Homes would appreciate the opportunity to work with Ms [redacted] towards a timely resolution to her concerns and apologizes for any delay in response to warranty requests and open concerns from the time of closingPlease email *** [redacted] and Oakwood Customer Care at [redacted] @oakwoodhomesco.com and [redacted] @oakwoodhomesco.com, respectivelyThank you for bringing this matter to our attentionYour concerns are important to us and we value you as a customer Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have contacted Oakwood Customer Care time and time again and my home still has the same outstanding issues it had from the time we moved inThe issues were brought to their attention a year ago and at least every other month since thanOakwood did redo the driveway and front step but it is already chipping away and the stone on my home around the garage was damagedOakwood has had us stay home time and time again stating that they have scheduled work to be completed and yet they do not show up or even provide a cancellation notice of any formOakwood still has not repaired anything except the garage floor and half the driveway but in the process they have damaged the other half of the driveway and the stone surrounding the garageTile, drywall, cabinets, and everything else listed in the original compliant still outstanding Oakwood was notified that I had to respond to this action by Nov5th and yet they didn't schedule anything to be completed till the 9th of Novand they did not provide any information on the work they planned to complete on that dayI am not confident that they will even show up due to the amount of times they have failed to show up in the past (no call / no show) Final Consumer Response / [redacted] (4200, 16, 2015/11/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) The homebuilder has fixed the texture in the kitchen and great roomGrout and caulking in the master bathroom has not been scheduledThe stone around the garage door was knocked out when the garage floor was re done and has not been fixedTile in the kitchen was torn out and looks a lot better but is still missing tilesWorkers were not provided with enough material to complete the jobKitchen tile in kitchen is not finishedThe front podium is still separating and needs a carpenter to fix the issueThe drywall on the master bathroom ceiling is not consistent and looks like there was a patch jobThere are broken beams in the basement that are broken Final Business Response / [redacted] (4000, 18, 2015/12/11) */ The warranty manager has scheduled another work date for 12/and has a call into the homeowner to confirm a follow up work day of any remaining items for 12/21/
Complaint: [redacted] I am rejecting this response because:I am not comfortable closing this claim until ALL work is completed [redacted] came out on 8/25/to look at our issuesWe were barely contacted about work to be done the week of September 26, though when I gave my availability I never heard backRecently they replaced my concrete in the frontAt the time of the demolishing of the current pavement I told the workers that [redacted] said we would get the step replaced and I had concern about another pieceI was rudely told to call [redacted] and we did and didn't hear back from himI understand he was out with a family emergency, but these are the hurdles we face with Oakwood almost every time we get something doneEven when they send someone out, they do not do the100% of the work they were supposed toLeaving the issue half done and me to chase after them to get them to come backI am tired of this back and forthI am not willing to close this claim until ALL work is 100% doneWe still have a lot open and working hard for me is not contacting me after I reject a claim to set something up and then not following through for a month Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/08/11) */ Thank you for the opportunity to respondOakwood Homes is in the process of addressing the flooringThis had to be rescheduled to 8/17/due to homeowner availabilityThe surveyors were at the home on 8/10/We are waiting on the results from the surveyorOakwood Homes will follow up with the homeowner again after the work day of 8/17/ Thank you - Oakwood Homes LLC Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of 8/19/we are still waiting for the grading to be scheduled and completed Final Consumer Response / [redacted] (4200, 18, 2015/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of 9/we still have pockets in the lawn that flood after only minutes of wateringI was told GVR Landscapes would be by to patch the dead sod and that this would fix the issueThat was on August 28th THIS IS STILL NOT FIXED Final Business Response / [redacted] (4000, 20, 2015/09/28) */ The sod repair has been rescheduled for 9/29/
Complaint: [redacted] I am rejecting this response because:The last time I heard from [redacted] was October 13, He tried to schedule a work day and I reminded him we were out of town, I told him this over the phone when they were installing my concrete and I called and he finally got back to me over a month agoI haven't heard from him or anyone sinceI am seriously considering consulting an attorney to discuss my options as I do not have time to chase down Oakwood just for futile attempts to "work hard with the homeowner to resolve issues"What they are doing by contacting me is saving faceTherefore, when lawsuits are brought they can say "I contacted them"This is disappointing and a disgustingly poor business etiquetteALL responses will be rejected until my home is 100% finished as it should have been December Sincerely, [redacted]
Thank you for bringing this to our attention, Oakwood Homes will look into this issue with the Customer care representative and pull all related history in regards to this concern and provide an answer so that we may move forward in resolving the concern.Best Regards,
The Pex Pipe has been corrected at this home
The homeowners Grade and landscaping will be completed by 7/ The siding is in the manufacturers warranty program and will be corrected when they review and release all other items complete
Thank you,We have reached out and requested dates from the home owner on 6/but they do not want to start the process over with our flooring tradeBelow is the resolutions to the concerns so far, We have not had the opportunity to reinspect as the original liaison is no longer in the community We will email the resolutions to the concerns to the home owner today and ask again for a schedule date to complete as much of the work as we can.order cabinet parts, schedule concrete repairs, schedule front door adjustment, schedule trash pick up, removal of landscape ties, concrete pile submitted to construction and land development, fire place is in working condition and to code, no issueRegards,