Next College Student Athlete

Initial Business Response / [redacted] (1000, 5, 2015/08/21) */ We thank Mrs [redacted] for her feedbackOur sole intention is to help qualified and committed student athletes achieve their goals of playing athletics at the collegiate levelOur service and our product are offered at various levels, depending on each individual family's wants and needs in regards to their recruiting with no obligation to enroll for additional servicesWe truly apologize for any miscommunication of this on behalf of NCSAWe have since connected with Mrs [redacted] to remove all information as requested and work to resolve any concerns Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/08) */ I did receive an email to let me know that my son's personal information has been deleted from the NCSA websiteThe issue still remains that NCSA DID DELIBERATELY MISLEAD ME BY STATING ON THE PARENT WEBSITE, www.berecruited.com, AND DURING A SUBSEQUENT phone call, that 'THERE IS NO CHARGE FOR THIS SERVICE"! I WAS NOT INFORMED OF ANY CHARGES UNTIL I RECEIVED SECOND PHONE CALL, AND ONLY AFTER A LENGTHY MINUTE SALES PITCH! I STILL MAINTAIN THAT NCSA IS GUILTY OF THE "BAIT AND SWITCH" ILLEGAL ADVERTISEMENTI WOULD LIKE FOR THE Revdex.com TO REOPEN THIS COMPLAINT TO FURTHER INVESTIGATE THE "BAIT AND SWITCH" ALLEGATION Final Business Response / [redacted] (4000, 14, 2015/09/17) */ We appreciate [redacted] 's feedback and are greatly disappointed to hear of her experienceWe are very sorry that [redacted] and the [redacted] family feel misled as that was certainly never our intentionWe have previously attempted to contact the [redacted] family to help resolve their concerns but unfortunately we were not able to connectAt this time, we have removed all personal information as requested but we would encourage [redacted] to contact NCSA directly as we remain 100% committed to addressing and resolving any concerns she may have

Complaint: [redacted] I am rejecting this response because:As I have mentioned in the original complaint, there are no services received that would warrant a fee that we were chargedThe highlight videos that the business refers to here, are of very poor quality and we had to make specific requests after a video was made to even get a decent video of [redacted] last high school seasonStill the video is of poor quality and we certainly have not received any professional evaluation that is referred to in the responseI mean what kind of business charges a fee and then has the client coach them through how to make videos? Useless! We make his highlight videos on our own now with free appCertainly do not use NCSA to contact any coaches as emails do not get openedWe heard that from many other parents to tried NCSACoaches get bombarded with junk mail from them and do not open emailsThe algorithm that is referred to does not help the student at allWe saw that there were email blasts of [redacted] profile sent but they were all to community colleges across the countryNone of those schools even looked at his profileNoone took the time to understand that when our son chose certain states, he was thinking Dor Dlevel not a community collegeAlso, how do you send all of the profile emails at once? When profile is just new? Who wants to look at that? Noone!!!The looks and follows that the business refers to, also do not mean anything, there are no solid leads or interest from any of the coaches that are on NCSAThe logins by [redacted] that are referred to, are actually logins by his parents [redacted] does not find the website useful, or user friendlyHe has not been engaged into what to do or how to best use the websiteHis parents tried to maintain the profile but it served no purpose at all, as [redacted] recruiting status has not changed since we have signed upThe so called coaching sessions with the coach lead to nothing at allAll he says is how are your grades how is basketball? Make sure you play hard so we can have a nice highlight video to showDid I need to pay over a thousand dollars to have someone tell him that? He has parents and coaches for that in his real lifeHe does not need some NCSA "coach" who only does this for the money ask him generic questionsThere is no use from the coaching sessions, thus we have not been taking advantage of anymore.The website holds no information that we cannot get for free on the web, there is nothing proprietary or special about any of the services or info that NCSA provides.We want our money back!!! Sincerely, [redacted] ***

We thank Mr [redacted] for his feedbackWe have tried to contact to Mr [redacted] to help resolve his concerns but we have been unable to reach himWe are eager to speak with Mr [redacted] directly in order to gather more feedback and address his concerns as soon as possibleWe would encourage Mr [redacted] to contact NCSA directly to ensure we are able to help

We thank Ms [redacted] for her feedback and we were extremely disappointed to hear of her experienceWe believe we have successfully resolved MsSag’s concerns, and would like to speak with her to verifyWe have left messages to try and close the loop and have not received a responseWe encourage Ms [redacted] to contact us to ensure her needs were fully met, and to provide additional feedback regarding her experience that may help NCSA to improve moving forward

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

We appreciate Ms***’s feedbackWe are very sorry to hear of the [redacted] Family’s experience as that is certainly never our intention or the standard of service which we strive to provideWe have attempted to reach Ms [redacted] directly to further discuss her [redacted] membership but unfortunately we have been unable to reach her at this timeWe would certainly encourage Ms [redacted] to contact [redacted] directly to ensure that we can address and resolve her concerns as soon as possible

We appreciate Mr [redacted] feedback and are disappointed to hear of his NCSA experienceWe have attempted to reach Mr [redacted] directly to further discuss his NCSA membership and his concerns but we have been unable to connect with him at this timeWe would encourage Mr [redacted] to contact NCSA directly to ensure that we can address and resolve his concerns as soon as possible

Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ We appreciate Travis' feedback and are greatly disappointed to hear of his experienceWe have recently had the opportunity to connect with Travis to address his concerns and feedback directlyWe are currently working with Travis to find an amicable resolution to both improve his experience with NCSA and alleviate his concerns with his membershipWe value Travis as an NCSA member and are 100% committed to helping him however possible

We have been in direct contact with Mr [redacted] and have had the opportunity to learn more about his concernsWe greatly appreciate Mr [redacted] taking the time to share his feedbackAt this time, we have been able to work with Mr [redacted] directly to address and resolve his concerns with his membership

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/21) */ We appreciate Mrs [redacted] 's feedbackWe are truly sorry for any miscommunication and to hear that the [redacted] family's membership has not lived up to their expectations thus farWe are certainly 100% committed to helping her and her family however possible and look forward to having the opportunity to discuss Mrs [redacted] 's concerns further to help arrive at an amicable solutionWe have attempted to connect with Mrs [redacted] by phone and email but were unfortunately unsuccessfulWe encourage Mrs [redacted] to contact our Financial Aid department as soon as possible so that we can address her concerns directly and ensure we work to arrive at a solution for her and her family Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) NSCA financial aid manager reached out through email that went to my "junk mail" which was discovered later by accidentAlso, received a phone message at which time I returned the call and got a voicemailAfter playing phone tag for a few day; the manager returned my call the following day and we discussed options Financial manager voiced concerns on my son's behalf by offered an option for transfer of membership to our younger son who is currently in high schoolBut, we did not go that offer Our older son has done it on his own and is playing college baseballI believe we can make it happen for our younger son to play baseball as long as he/they can Our option was for a full reimbursement NCSA Financial stated they will put $back on my credit card as reimbursement within the next - business days as per today's phone conversation This claim will be reopened if payment is not received Final Business Response / [redacted] (4000, 20, 2015/09/27) */ We have remained in contact with Mrs [redacted] directly to continue our efforts towards resolving her concernsWe remain committed to working diligently towards a resolution that is best for Mrs [redacted] and her family Final Consumer Response / [redacted] (2000, 22, 2015/09/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) NCSA financial aid manager remains in contact and the continued efforts towards the bank account issues have been resolved thus farPer our phone conversation, funds from the Trace ID transacted were kicked back to NCSA payment processor and we were notified that a refund, in check form, was mailed out as reimbursementThe Financial manager also noted to check in the following week to make sure that we've received it, and voice any questions or concernsWe will follow up later on in the week pending the mail service

We thank Mr [redacted] for his feedback, we are disappointed to hear of his experience and that his student athlete is no longer interested in athletics or NCSA’s servicesNCSA’s cancellation and refund policy is outlined and agreed upon within the qualification and enrollment process, it states that a refund for the services may be provided in the unfortunate case that the student athlete suffers a career ending injury, or within business days of enrollmentWe do have a lengthy and detailed enrollment process to ensure that both the student athlete and the family as a whole are committed to the recruiting process and to NSCAWe have since had the opportunity to speak with Mr [redacted] directly in order to gather more feedback and address his concerns regarding his lifetime membershipWe hope that we are able to continue to help Mr [redacted] and his family in anyway that we can moving forward!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We chatted last night and came to an agreement Sincerely, Doug [redacted]

We thank Ms [redacted] for her feedback, we are disappointed to hear of her experience and that her family did not utilize the purchased servicesNCSA’s cancellation and refund policy is outlined and agreed upon within the enrollment process, as mentioned it states that a refund for the services is provided in the unfortunate case that the student athlete suffers a career ending injury, or within business days of enrollmentWe have tried to contact to Ms [redacted] to help resolve her concerns but we have been unable to reach herWe are eager to speak with Ms [redacted] directly in order to gather more feedback and address her concerns regarding her lifetime membershipWe would encourage Ms [redacted] to contact NCSA directly to ensure we are able to help!

We appreciate Ms [redacted] feedback and are greatly disappointed to hear of her family’s experienceWe are very sorry to hear of Ms [redacted] and the [redacted] family’s experience as that is certainly never our intention or the standard of service we strive to provideWe have since been in direct contact with Ms [redacted] and have had the opportunity to learn more about her experience with NCSA thus far in order to help resolve her concerns

We thank Ms [redacted] for her feedbackWe appreciate the opportunity to address her concernsNCSA's goal is help each of our student athletes on their journey through the recruiting processWe understand firsthand how overwhelming and confusing the process can beWhile we understand communication errors can happen, we remain committed to helping Ms [redacted] and her family through their concernsAlthough we offer a variety of free options, Mrs [redacted] and her family choose to purchase additional servicesAt the time of enrollment we review our cancellation policy thoroughlyWith that said, we understand how overwhelming the process can be and would be happy to address Ms [redacted] concerns directlyUnfortunately we have not been able to reach her directly and encourage her to follow up so we can resolve these issues directlyThank you

We thank Ms [redacted] for her feedback although we are very disappointed to hear that her NCSA experience has been less than idealWe have tried to contact to Ms [redacted] but were unable to connectWe are eager to speak with Ms [redacted] directly in order to gather more feedback and address her concerns as quickly as possibleMs [redacted] did sign an NCSA contract, though we have a number of financial options available as we never want finances to be a reason that we’re unable to help a student-athlete pursue their passion for sportsWe encourage Ms [redacted] to contact NCSA directly to ensure we are able to help!

We thank Ms [redacted] for her feedback and apologize greatly for her experienceOur free unverified NCSA profile is available for all student athletes to utilize and begin their recruiting journey at no cost, and we certainly want to make sure that Julia has access to those resources! Her profile appears accessible on our end, but we have tried to reach Mrs [redacted] to help gather more information and trouble shoot to ensure continued accessWe would encourage Ms [redacted] to contact us directly to help resolve these concerns as quickly as possible!

We thank Mrs [redacted] for her feedback on her experience with NCSA, though we’re sorry to hear of the confusion surrounding her membership with NCSA We have since been able to connect with Mrs [redacted] and were able to arrive at a satisfactory resolution for her concerns Ultimately, we couldn’t be happier to hear that her daughter has found a school to continue her athletic career, and we look forward to an opportunity to help her family again in the future

We thank Ms [redacted] for sharing feedback on her experience with NCSACreating satisfied and successful clients is our top priority at NCSAOur cancellation policies are clearly stated in the contract which was signed upon enrollment, and we have connected with Ms [redacted] to explain the contract, learn more about her experience and discuss the best path forward We never want finances to be a factor that limits our ability to assist student-athletes on their recruiting journeyWe are pleased that we have been able to address Ms***’s concerns directly and look forward to continuing to work with her and [redacted] throughout the recruiting process moving forward!