Next College Student Athlete

We thank Ms. [redacted] for her response and apologize if she did not receive our initial email. We did provide a written response on 2/18/17, however we have sent additional communication as of today, 3/2/2017.

We appreciate Mr. [redacted] feedback and are disappointed to hear of his NCSA experience. We have attempted to reach Mr. [redacted] directly to further discuss his NCSA membership and his concerns but we have been unable to connect with him at this time. We would encourage Mr. [redacted] to contact NCSA...

directly to ensure that we can address and resolve his concerns as soon as possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have been in direct contact with Mr. [redacted] and have had the opportunity to learn more about his concerns. We greatly appreciate Mr. [redacted] taking the time to share his feedback and are disappointed to hear of his experience thus far. At this time, we have been able to work with Mr. [redacted]...

directly to address and resolve his concerns with his membership.

Complaint: [redacted]
I am rejecting this response because:As I have mentioned in the original complaint, there are no services received that would warrant a fee that we were charged. The highlight videos that the business refers to here, are of very poor quality and we had to make specific requests after a video was made to even get a decent video of [redacted] last high school season. Still the video is of poor quality and we certainly have not received any professional evaluation that is referred to in the response. I mean what kind of business charges a fee and then has the client coach them through how to make videos? Useless! We make his highlight videos on our own now with free app. Certainly do not use NCSA to contact any coaches as emails do not get opened. We heard that from many other parents to tried NCSA. Coaches get bombarded with junk mail from them and do not open emails. The algorithm that is referred to does not help the student at all. We saw that there were email blasts of [redacted] profile sent but they were all to community colleges across the country. None of those schools even looked at his profile. Noone took the time to understand that when our son chose certain states, he was thinking D1 or D2 level not a community college. Also, how do you send all of the profile emails at once? When profile is just new? Who wants to look at that? Noone!!!The looks and follows that the business refers to, also do not mean anything, there are no solid leads or interest from any of the coaches that are on NCSA. The logins by [redacted] that are referred to, are actually logins by his parents. [redacted] does not find the website useful, or user friendly. He has not been engaged into what to do or how to best use the website. His parents tried to maintain the profile but it served no purpose at all, as [redacted] recruiting status has not changed since we have signed up. The so called coaching sessions with the coach lead to nothing at all. All he says is how are your grades how is basketball? Make sure you play hard so we can have a nice highlight video to show. Did I need to pay over a thousand dollars to have someone tell him that? He has parents and coaches for that in his real life. He does not need some NCSA "coach" who only does this for the money ask him generic questions. There is no use from the coaching sessions, thus we have not been taking advantage of anymore.The website holds no information that we cannot get for free on the web, there is nothing proprietary or special about any of the services or info that NCSA provides.We want our money back!!!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because I have emailed this company numerous times. There was never any talk about free services at all. We were pressured on the phone as well. They continued to take funds from my checking account - after I asked them to cancel. As far as going over cancellation - we were told we could cancel at any time with no penalty. These are the reasons I will not accept their response. This is a very unprofessional business and they need to quite intimidating people. I do not want any service they provide- period. 
Sincerely,
Julie [redacted]

We thank Ms. [redacted] for her feedback. We appreciate the opportunity to address her concerns. NCSA's goal is help each of our student athletes on their journey through the recruiting process. We understand firsthand how overwhelming and confusing the process can be. While we understand communication...

errors can happen, we remain committed to helping Ms. [redacted] and her family through their concerns. Although we offer a variety of free options, Mrs. [redacted] and her family choose to purchase additional services. At the time of enrollment we review our cancellation policy thoroughly. With that said, we understand how overwhelming the process can be and would be happy to address Ms. [redacted] concerns directly. Unfortunately we have not been able to reach her directly and encourage her to follow up so we can resolve these issues directly. Thank you.

Initial Business Response /* (1000, 5, 2015/08/21) */
We appreciate Mrs. [redacted]'s feedback. We are truly sorry for any miscommunication and to hear that the [redacted] family's membership has not lived up to their expectations thus far. We are certainly 100% committed to helping her and her family...

however possible and look forward to having the opportunity to discuss Mrs. [redacted]'s concerns further to help arrive at an amicable solution. We have attempted to connect with Mrs. [redacted] by phone and email but were unfortunately unsuccessful. We encourage Mrs. [redacted] to contact our Financial Aid department as soon as possible so that we can address her concerns directly and ensure we work to arrive at a solution for her and her family.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
NSCA financial aid manager reached out through email that went to my "junk mail" which was discovered later by accident. Also, received a phone message at which time I returned the call and got a voicemail. After playing phone tag for a few day; the manager returned my call the following day and we discussed options.
Financial manager voiced concerns on my son's behalf by offered an option for transfer of membership to our younger son who is currently in high school. But, we did not go that offer.
Our older son has done it on his own and is playing college baseball. I believe we can make it happen for our younger son to play baseball as long as he/they can.
Our option was for a full reimbursement.
NCSA Financial stated they will put $995.00 back on my credit card as reimbursement within the next 7 - 10 business days as per today's phone conversation.
This claim will be reopened if payment is not received.
Final Business Response /* (4000, 20, 2015/09/27) */
We have remained in contact with Mrs. [redacted] directly to continue our efforts towards resolving her concerns. We remain committed to working diligently towards a resolution that is best for Mrs. [redacted] and her family.
Final Consumer Response /* (2000, 22, 2015/09/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
NCSA financial aid manager remains in contact and the continued efforts towards the bank account issues have been resolved thus far. Per our phone conversation, funds from the Trace ID transacted were kicked back to NCSA payment processor and we were notified that a refund, in check form, was mailed out as reimbursement. The Financial manager also noted to check in the following week to make sure that we've received it, and voice any questions or concerns. We will follow up later on in the week pending the mail service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We thank Ms. [redacted] for her feedback. We have attempted to reach Ms. [redacted] in regards to her concerns, but we have been unable to reach her at this time. We believe that we have removed all of her son’s information as requested andt would love to have the opportunity to talk further with Ms. [redacted]...

directly to ensure we have been able to resolve her concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  We chatted last night and came to an agreement.   
Sincerely,
Doug [redacted]

We thank Mr. [redacted] for his feedback and apologize for any delay or inconvenience. We have since had the opportunity to connect with Mr. [redacted] directly in order to resolve his concerns.

We thank Ms. [redacted] for her feedback, we have had a chance to connect with Ms. [redacted] directly to discuss her concerns further as well how we can help with her membership at this time. Moving forward, we hope Ms. [redacted] and her family take the opportunity to utilize their membership and the resources available, and we’re here to help however we can!

We thank Ms. [redacted] for her feedback, We are disappointed to hear of her experience. We have tried to contact to Ms. [redacted] to help resolve her concerns but we have been unable to reach her. We are eager to speak with Ms. [redacted] directly in order to gather more feedback and address her...

concerns regarding her lifetime membership. We would encourage Ms. [redacted] to contact NCSA directly to ensure we are able to help!

We thank Ms. [redacted] for her feedback. To ensure that any family who needs assistance with recruiting is afforded access to NCSA’s tools and services, NCSA provides a variety of financing options. Across these memberships and financing options, NCSA remains consistent with a 3 business day...

cancellation policy. Outside of those 3 business days, our families may qualify for a full refund only in the unfortunate case that the student-athlete suffers a career ending injury. We have had the chance to speak with Ms. [redacted] directly and were able to work together to address her concerns.

We appreciate Mr. [redacted] feedback and are disappointed to hear of his NCSA experience. We are currently working with Mr. [redacted] directly to learn more about his experience with NCSA in order to help resolve his concerns as soon as possible.

Initial Business Response /* (1000, 5, 2015/08/21) */
We thank Mrs. [redacted] for her feedback. Our sole intention is to help qualified and committed student athletes achieve their goals of playing athletics at the collegiate level. Our service and our product are offered at various levels, depending...

on each individual family's wants and needs in regards to their recruiting with no obligation to enroll for additional services. We truly apologize for any miscommunication of this on behalf of NCSA. We have since connected with Mrs. [redacted] to remove all information as requested and work to resolve any concerns.
Initial Consumer Rebuttal /* (3000, 12, 2015/09/08) */
I did receive an email to let me know that my son's personal information has been deleted from the NCSA website. The issue still remains that NCSA DID DELIBERATELY MISLEAD ME BY STATING ON THE PARENT WEBSITE, www.berecruited.com, AND DURING A SUBSEQUENT phone call, that 'THERE IS NO CHARGE FOR THIS SERVICE"! I WAS NOT INFORMED OF ANY CHARGES UNTIL I RECEIVED SECOND PHONE CALL, AND ONLY AFTER A LENGTHY 45 MINUTE SALES PITCH! I STILL MAINTAIN THAT NCSA IS GUILTY OF THE "BAIT AND SWITCH" ILLEGAL ADVERTISEMENT. I WOULD LIKE FOR THE Revdex.com TO REOPEN THIS COMPLAINT TO FURTHER INVESTIGATE THE "BAIT AND SWITCH" ALLEGATION.
Final Business Response /* (4000, 14, 2015/09/17) */
We appreciate [redacted]'s feedback and are greatly disappointed to hear of her experience. We are very sorry that [redacted] and the [redacted] family feel misled as that was certainly never our intention. We have previously attempted to contact the [redacted] family to help resolve their concerns but unfortunately we were not able to connect. At this time, we have removed all personal information as requested but we would encourage [redacted] to contact NCSA directly as we remain 100% committed to addressing and resolving any concerns she may have.

We thank Mr. [redacted] for his feedback and were disappointed to learn that his experience with NCSA has not been positive.  We have since been able to connect with Mr. [redacted] and we are confident that we were able to arrive at a resolution for him and his family. We remain open to any...

opportunity to help Mr. [redacted] and his family in the future, and we wish them the best in their endeavors.

We appreciate Ms. [redacted]’s feedback. We are very sorry to hear of the [redacted] Family’s experience as that is certainly never our intention or the standard of service which we strive to provide. We have attempted to reach Ms. [redacted] directly to further discuss her [redacted] membership but unfortunately we...

have been unable to reach her at this time. We would certainly encourage Ms. [redacted] to contact [redacted] directly to ensure that we can address and resolve her concerns as soon as possible.

We thank Ms. [redacted] for her feedback, we are disappointed to hear of her experience and that her family did not utilize the purchased services. NCSA’s cancellation and refund policy is outlined and agreed upon within the enrollment process, as mentioned it states that a refund for the services is...

provided in the unfortunate case that the student athlete suffers a career ending injury, or within 3 business days of enrollment. We have tried to contact to Ms. [redacted] to help resolve her concerns but we have been unable to reach her. We are eager to speak with Ms. [redacted] directly in order to gather more feedback and address her concerns regarding her lifetime membership. We would encourage Ms. [redacted] to contact NCSA directly to ensure we are able to help!