Next College Student Athlete

We thank Mrs*** for the feedback and we are disappointed to learn of her concerns. Our number one goal is to provide the best education, guidance and technology to our families to help them be more successful throughout their recruiting process and we remain fully confident in our products
and servicesWe have since tried to connect with Mrs*** to resolve her concerns, but we have not yet been able to connect. We would welcome a conversation with her and remain confident in being able help her family and to address her concerns

We thank Ms*** for her feedback and apologize to hear that she is unhappy with the services she’s receivedWe have attempted to reach Ms*** in regards to her concerns to see how we can help, but we have not been able to reach her at this timeOur Head Recruiting Coaches at NCSA are our sport
specific recruiting experts, who have all played and or coached at the college level in their respective sportThe Head Recruiting Coach's number one goal is to coach our student athletes through the Recruiting Process by providing guidance and education on the recruiting process and motivation through the long and trying journeyThe NCSA Membership that Ms*** and her family selected includes highlight video that NCSA’s video team will create as well as an individual evaluation of the highlight video to match the student athlete with college programs across the countryWe use a proprietary algorithm to create the student athletes match percentage taking into consideration a number of factors including academic information on the student athlete’s profile, the athletic evaluation completed from the highlight video submitted, the student athletes preferences of what they’ve expressed they’re looking for in the college experience, and what college coaches in our network have listed as their preferences and roster needsTo date, with the matches NCSA has provided based on the above process, *** has had college programs view his NCSA profile (NCAA I, NCAA II, NCAA III, and JC programs) and has appeared in search results for college coaches looking to fill their rosters more than timesHe also has college coaches that have elected to “Follow” *** recruiting journey with NCSA from both the NCAA II and NCAA III levels, meaning they have requested to receive notifications and updates on *** recruiting process with NCSAWe would love to have the opportunity to talk further with Ms*** regarding her concerns with her video and the service provided to better understand how we can continue to help and improve her experience, we would encourage Ms*** to contact NCSA directly*** has been an active NCSA user, logging in more than times as recently as the last few daysWe do value *** and Ms*** as a part of our NCSA team and hope to connect with Ms*** directly to help resolve these concerns as soon as possible

We thank Mr*** for his feedback and apologize for the frustrationWe have confirmed with our Support staff that Mr***’s public profile has been removedWe would encourage Mr*** to contact NCSA directly with any additional questions or concerns, we’d be happy to help in any way that we
can!

Complaint: ***
I am rejecting this response because:The business again is making verbal agreements I need in writing that this is resolved and the details.
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me .
Sincerely,
***

Initial Business Response /* (1000, 5, 2015/10/23) */
We appreciate Mrs***'s feedback and are greatly disappointed to hear of her experienceWe are very sorry that Mrs*** and the *** family feel misled as that was certainly never our intentionWe have since been in direct contact
with Mrs*** and have had the opportunity to learn more about her experience with NCSA thus far in order to help resolve her concerns
Initial Consumer Rebuttal /* (2000, 7, 2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The business has contacted usThey are stopping payments and will not be charging us any further dues or early cancellation feeHowever, I was looking for a full refund and they did refund a little bit to put us down to a lower levelThey did apologize that the scouts did not explain the actual information correctlyI did let them know that we did ask the right questions when we started and as a business they should be willing to answer the questions correctly not just to get someone to sign up and then fool themSo we will take what they have offered and hopefully other people will be answered correctly when they ask the questions on the policies as we did

NCSA is committed to helping our student athlete’s achieve their dreams of competing at the collegiate levelIt does take time and dedication from our student athletes, and our team of recruiting experts is here to provide guidance and elevated exposure to college coaches by supplying the necessary
tools and resources to streamline and navigate the recruiting journeyTo ensure that any family who needs assistance with recruiting is afforded access to NCSA’s tools and services, we provide a number of financing options to accommodate any budgetAcross these memberships and financing options, NCSA remains consistent with a business day cancellation policyWe apologize if this was misunderstood or miscommunicated in anyway, and thank Ms*** for taking the time to share her feedback with our teamWe have had the chance to speak with Ms*** directly and were able to work together to resolve her concernsMoving forward, we are hopeful we can improve Ms***’s experience with NCSA

Initial Business Response /* (1000, 5, 2015/07/15) */
We appreciate Mrs***'s feedback and we are truly sorry that she's had a negative experienceWe have since spoken with Mrs*** and we were able to reach an amicable resolution for her and her familyWe look forward to an
opportunity to help her and her family in the future

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me They called me an said they have no idea why I wasn't being unsubscribed from their emails but would believe that she has fixed the problem
Sincerely,
*** ***

Creating satisfied and successful clients is our top priority at NCSA and we are extremely disappointed to hear of Ms***’s experienceWe have attempted to connect with Ms*** to talk more about her concerns but have not been able to connectWe encourage Ms*** to contact NCSA
directly in order for us to address her concerns as quickly as possible

We thank Ms*** for her feedbackWe have tried to contact to Ms*** to help resolve her concerns but we have been unable to reach herWe are eager to speak with Ms*** directly in order to gather more feedback and address her concerns as soon as possibleWe would encourage Ms***
to contact NCSA directly to ensure we are able to help

We appreciate Mrs*** feedback and are disappointed to hear of her NCSA experienceWe have attempted to reach Mrs*** directly to discuss her NCSA memberships but we have been unfortunately unable to connect with her at this timeWe would certainly encourage Mrs*** to contact NCSA
directly to ensure that we can address and resolve her concerns as soon as possible

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10887337, and find that this resolution is satisfactory to me
Sincerely,
Danny ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you to *** *** specifically for working with me to resolve the situation to my satisfaction
Sincerely,
*** ***

We thank Ms*** for her feedbackWe have tried to contact to Ms*** to help resolve her concerns but we have been unable to reach herWe are eager to speak with Ms*** directly in order to gather more feedback and address her concerns as soon as possibleWe would encourage Ms
*** to contact NCSA directly to ensure we are able to help

We have been in direct contact with Mr*** and have had the opportunity to learn more about his experience with NCSA thus farWe appreciate Mr*** taking the time to share his feedbackAt this time, we have been able to work with Mr*** directly to help resolve his concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that while their response is inaccurate - the crux of my complaint was my repeated attempts to get a response from THEM - they finally answered and addressed my request and I have the majority of what I had requested.
Sincerely,
[redacted]

We thank Mrs. [redacted] for her feedback on her experience with NCSA, though we’re sorry to hear of the confusion surrounding her membership with NCSA.  We have since been able to connect with Mrs. [redacted] and were able to arrive at a satisfactory resolution for her concerns.  Ultimately, we...

couldn’t be happier to hear that her daughter has found a school to continue her athletic career, and we look forward to an opportunity to help her family again in the future.