Next College Student Athlete

Initial Business Response /* (1000, 5, 2015/09/11) */
We appreciate Travis' feedback and are greatly disappointed to hear of his experience. We have recently had the opportunity to connect with Travis to address his concerns and feedback directly. We are currently working with Travis to find an...

amicable resolution to both improve his experience with NCSA and alleviate his concerns with his membership. We value Travis as an NCSA member and are 100% committed to helping him however possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Marc [redacted]

We thank Ms. [redacted] for her feedback and we were extremely disappointed to hear of her experience. We believe we have successfully resolved Ms. Sag’s concerns, and would like to speak with her to verify. We have left messages to try and close the loop and have not received a response. We encourage Ms....

[redacted] to contact us to ensure her needs were fully met, and to provide additional feedback regarding her experience that may help NCSA to improve moving forward.

We thank Ms. [redacted] for her feedback. We were recently able to connect with Ms. [redacted] directly to help address her concerns.

Hi thank you [redacted] 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We thank Ms. [redacted] for sharing feedback on her experience with NCSA, though we were disappointed by the circumstances. Prior to enrolling with NCSA every family receives and must sign the National Agreement, which thoroughly outlines the cancellation policy. We apologize for any misunderstanding or...

miscommunication throughout this process. We have attempted to reach Ms. [redacted] directly to resolve her situation, but have been unable to connect. As creating satisfied and successful clients is our top priority at NCSA, we would encourage Ms. [redacted] to contact NCSA directly to ensure that we’re able to address and resolve her concerns in a timely manner.

We thank Ms. [redacted] for her feedback although we are very disappointed to hear that her NCSA experience has been less than ideal. We have tried to contact to Ms. [redacted] but were unable to connect. We are eager to speak with Ms. [redacted] directly in order to gather more feedback and address her...

concerns as quickly as possible. Ms. [redacted] did sign an NCSA contract, though we have a number of financial options available as we never want finances to be a reason that we’re unable to help a student-athlete pursue their passion for sports. We encourage Ms. [redacted] to contact NCSA directly to ensure we are able to help!

We thank Ms. [redacted] for sharing feedback on her experience with NCSA. Creating satisfied and successful clients is our top priority at NCSA. Our cancellation policies are clearly stated in the contract which was signed upon enrollment, and we have connected with Ms. [redacted] to explain the contract, learn...

more about her experience and discuss the best path forward.   We never want finances to be a factor that limits our ability to assist student-athletes on their recruiting journey. We are pleased that we have been able to address Ms. [redacted]’s concerns directly and look forward to continuing to work with her and [redacted] throughout the recruiting process moving forward!

We thank Mr. [redacted] for taking the time to share his feedback and allowing NCSA the opportunity to work to resolve his concerns. We have been able to connect with Mr. [redacted] directly and look forward to continuing to work with Mr. [redacted] and his family moving forward!

We appreciate the feedback that the
Hopper family has shared and we are greatly disappointed to hear of their
experience and as well as Cody’s injury. We recently had the opportunity to
connect with Mr. [redacted] to address his concerns and feedback directly to work
to improve his experience with...

NCSA and alleviate his concerns with his
membership. We value Cody as an NCSA member and are 100% committed to helping
him however we can moving forward.

We have been in direct contact with Mr. [redacted] and have had the opportunity to learn more about his concerns. We greatly appreciate Mr. [redacted] taking the time to share his feedback. We apologize to hear of Mr. [redacted]’s experience as that is certainly not the standard service experience we...

provide for our families. At this time, we have been able to work with Mr. [redacted] directly to address his concerns.

We thank Mr. [redacted] for his feedback, we are disappointed to hear of his experience and that his student athlete is no longer interested in athletics or NCSA’s services. NCSA’s cancellation and refund policy is outlined and agreed upon within the qualification and enrollment process, it states...

that a refund for the services may be provided in the unfortunate case that the student athlete suffers a career ending injury, or within 3 business days of enrollment. We do have a lengthy and detailed enrollment process to ensure that both the student athlete and the family as a whole are committed to the recruiting process and to NSCA. We have since had the opportunity to speak with Mr. [redacted] directly in order to gather more feedback and address his concerns regarding his lifetime membership. We hope that we are able to continue to help Mr. [redacted] and his family in anyway that we can moving forward!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10887516, and I returned the call.  Racheal returned my call and agreed to refund my money.  I am awaiting for the money to hit my account.
Sincerely,
Tonya [redacted]

We thank Mr. [redacted] for his feedback. We have had the opportunity to work with Mr. [redacted] directly to further discuss his concerns in greater detail. At this time we have been able to resolve Mr. [redacted] concerns and we look forward to having the opportunity to improve his experience with [redacted]...

as we move forward in [redacted] recruiting journey!

We have been in direct contact with Mr. [redacted] and have had the opportunity to learn more about his concerns. We greatly appreciate Mr. [redacted] taking the time to share his feedback. At this time, we have been able to work with Mr. [redacted] directly to address and resolve his concerns with his membership.

We thank Ms. [redacted] for her feedback and apologize greatly for her experience. Our free unverified NCSA profile is available for all student athletes to utilize and begin their recruiting journey at no cost, and we certainly want to make sure that Julia has access to those resources! Her profile...

appears accessible on our end, but we have tried to reach Mrs. [redacted] to help gather more information and trouble shoot to ensure continued access. We would encourage Ms. [redacted] to contact us directly to help resolve these concerns as quickly as possible!

We
appreciate Mrs. [redacted]’s feedback and are greatly disappointed to hear of her
experience with NCSA. We attempted to reach Mrs. [redacted] directly to discuss her
NCSA membership but we were unable to connect with her just yet. We would
encourage Mrs. [redacted] to contact NCSA directly to ensure that...

we can address
and resolve her concerns as soon as possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We thank Ms. [redacted] for providing additional feedback and are sorry to hear that she still wishes to no longer continue with NCSA. We would encourage Ms. [redacted] to contact NSCA directly as we would like to help address each of her concerns. We are eager to help resolve these concerns for Ms. [redacted] as soon as possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]