NFL Enterprises

This user signed up for Free Trial on 12/**/15 and was charged $49.99 on 1/*/16.  The user was auto renewed on 8/*/16 We have now cancelled user's subscription and refunded his $49.99 and his $99.99 charges.   We trust this will resolve the complaint.

User has been refunded for both accounts.  We apologize for any inconvenience.

Revdex.com:At this time, I have not been contacted by NFL Enterprises, LLC regarding complaint ID [redacted].Sincerely,[redacted]

This individual first purchased Season Plus Game Pass in France when France was a test country and was priced at $199.99 USD (which converted to $159.99 Euros).In 2013, NFL increased the price of the Season Plus Game Pass subscription for users in France to $269.99USD (to match the rest...

of the world) (which converted to $154.99 Euros).  This user was auto-renewed in 2013 at the $199.99USD price since the terms and conditions guaranteed auto-renewal at the lower of the published current year price or the published previous year price.  In 2014, the NFL kept the price of the Season Plus Game Pass subscription for users in France the same as 2013.  This user was auto-renewed at the $269.99USD rate (which converted to $194.99 Euros) since the published current year price was the same as the published previous year price.  In 2015, the NFL again kept the price of the Season Plus Game Pass subscription for users in France the same.  Again, the user was auto-renewed at the $269.99USD rate (which converted to $244.99).As explained above, the rate for Game Pass has been the same (pegged to USD) the past two years.  The fluctuation in the exchange rate was beneficial to this user in 2013 and 2014, but this year the exchange rate fluctuation has casued the price to increase in Euros.  As explained in the terms and conditions - the rate charged is pegged to USD and fluctuations in exchange rate may cause users paying in local currencies to experience price changes.This is what occurred for this user.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and...

have determined that my complaint has NOT been resolved because:

 
I just got on the live chat today and they told me a credit was just issued today.  I asked them to send an email confirming this and am now awaiting for such email.  My bank can confirm the charge for $99.99 and they too are pursuing the wrong charge.  Until there is a credit on my account this is still an open case.   
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have spoken to this customer and have offered him the opportunity to purchase tickets to the Super Bowl (which he accepted).  As such, I will consider this matter closed unless I hear otherwise.

We are unsure what this user does not believe is correct.  This fan was never charged and mistakenly received content that was not supposed to be provided to him.  As a result, we do not believe there is anything that we can provide him in terms of documentation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Customer has been refunded.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response partially answered one of the two questions I had.  But the more important question:  Prior to July **, 2015, the terms and conditions (updated on May ** 2015) did not mention anything about the price being linked to a US dollar price.  It stated that "Your seasonal subscription will automatically renew on approximately August * of the next year at either the previous year's full season rate for the applicable Subscription Product or the current full season rate for the applicable Subscription Product, whichever is lower.)"I made my first inquiries 2 weeks before the terms and conditions were modified for a second time in 2 months which leads me to believe that my inquiry led to the quick change in the terms and conditions. No effort was made to respond to this fact during those two weeks before the terms and conditions were changed suddenly  (the fact that nowhere, not even on the website, was it mentioned that the price was based on a fixed US dollar price).I still have a copy of the May ** 2015 terms and conditions if necessary.  I have also been looking at some chatrooms where I found that I am not alone in this confusion.As I had received emails as well concerning the fact that the price had not changed for the past 2 years, the only logical resolution is to grant me the price that I paid (in Euros) 2 years ago: 154.99 Euros.Thank you
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This user emailed NFL customer support on 8/** asking to cancel his subscription to game pass.     NFL replied on 8/** asking for the user's NFL.com user name, or, the cardholder name, phone number, billing address and last four digits of the credit...

card that was entered during registration.    NFL never heard back.  Email address doesn’t always correlate to their [redacted] account, or they might email us from an account notassociated to the account we have to action. Thus, user wasn’t cancelled.Please ask this user to provide the information above and we will process a cancellation and fully refund him.

This user has been refunded in full·  We apologize for any inconvenience.

This user is now in touch with Colin T[redacted] from our customer support team who is working directly with the user to solve his complaint.

Revdex.com: Thank you for your assistance. Just this afternoon, I did receive an email from the company with a resolution.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter...

has been resolved.
Sincerely,
[redacted]

We have refunded the customer in full.

This user has been refunded and the subscription has been cancelled.   We trust this will resolve the complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This user has been refunded in full.  We apologize for any inconvenience.

We apologize for the inconvenience and have now refunded this user $99.99 (on Aug. **, 2016).  We trust this will resolve the complaint.