NFL Enterprises

The customer has been refunded in full, and as a result we believe this should close the matter.

This user is in contact with NFL customer support.  We have not been able to find a charge or Game Pass account for this user.  We will need that information in order to process a refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I disagree with the tone of the response, but as long as the credit card charges were refunded, that is what I asked for.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The information for the NFL is incorrect. This was not a trial subscription. This was a full subscription that are got included with my Minnesota Vikings Season Tickets. Please recheck you facts and fix this. This still does not explain how I can watch everything just fine from a computer, but that app is not working. Please fix and advise. If I need to resubmit another compliant, I can simply do that because you are not stating the truth and avoiding the issue. Thanks for understanding.  Regards
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The NFL stands by its original response.  The user is part of a custom league on NFL.com Fantasy. NFL.com did not receive any payment from the user in question related to this league, nor have we received any payment from anyone in the league related to the league. In custom leagues, the League Manager has control of all league management responsibilities and league settings, including reversal of trades. Custom League “Fair Play” guidelines are here: [redacted] Our customer support team explained these details to the user. We have had zero other reports of issues with the NFL Fantasy app doing the opposite of an intended user action (accepting instead of declining a trade). Given how native mobile apps are built, if this was an issue, we would have thousands of complaints and the need to make an update on the client-side (by releasing a new version of the app). By rule/protocol, for a custom league, reversing trade decisions is up to the discretion of the custom league manager.  I am not sure what more there is to do about this complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This issue has been resolved for the user.  We apologize for any inconvenience.

This user's subscription has been cancelled and he has been refunded.  We apologize for any inconvenience.

Back on August 3rd, 2016 I purchased NFL Game Pass. The biggest reason for purchasing it was it was available on Roku. To date it has not been available on roku, nor is there information on if or when it will be available. I have sent in 3 different request tickets.Only two have been answered with a standard boilerplate form letter telling me my time to cancel is over. (your time to provide with service promised is over). I have replied 2 times to these letters as instructed with no response. There is no online chat as advertised. I found 2 telephone numbers for game pass. One is just a recording that directs you to the nfl digital care site. The other one has been disconnected (it was working last Friday). I even called the NFL headquarters in New York only to be told to submit request on NFL digital care (useless) or use online chat (does not exist). This is a SCAM!!!! I want my money refunded immediately!! FALSE ADVERTISING!!!

Julie G Hill
727-290-5377
[email protected]

Review: The NFL game rewind service advertises games as available "on demand after they have aired on broadcast television." This implies that it would be possible to watch a 1pm game sometime on Sunday night. It does not make clear at all the fact that NO GAMES are available to watch at the time any other football game is being broadcast, ie on Sunday, Monday, or Thursday nights. I signed up for the service assuming that I would be able to watch games on demand after they had concluded, but all games are blacked out at pretty much any time I would have planned to watch them. I requested a refund, but I was outside of the 7-day trial period because I hadn't needed to catch up on a game for the first week that I had the service. I was rudely told that there was no possibility of a refund because I was outside of the trial period. If the marketing materials were clearer I would never have signed up because the service is completely useless to me in its current form. The advertising materials are extremely misleading - especially when viewed on a tablet computer because of the way the page is formatted.Desired Settlement: I would like a refund. The service is useless for my purposes and I only signed up based on the misleading marketing materials.

Business

Response:

We have been unable to reach this customer via the contact information provided. We are happy to provide a refund but need a way to get in touch with the customer.

Review: I ordered a free trial of NFL game pass. I was told online I could cancel it in two weeks if I desired. I tried to watch a game and it would not let me. So I decided to cancel my account. I looked for how to cancel and it was very difficult. I tried call and I waited for 40 minutes with no one answering. So I sent an email. No response. So I sent another email. No response again. I tried the online chat. I waited an hour for a response. No response. They charged my account. I finally found out how to cancel and now want my money back. This is ridiculous. Why don't they make it easier to cancel so you don't get charged in the first place. I am very upset.Desired Settlement: I just want a refund.

Business

Response:

This user has been refunded in full.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a 7 day free trial of the Game Day pass, canceled the very same day and was charged, twice!Desired Settlement: I'd like a full refund of the $198 ($(99 x2)

Business

Response:

User has been refunded for both accounts. We apologize for any inconvenience.

Review: I have unsubscribed to all NFL emails four times over the past two weeks, following the instructions on the emails I have received. Each time I have completed the sequence and seen a screen that says "you have been successfully unsubscribed." However, I still receive daily emails from the NFL and its properties. I have already sent them a separate email requesting them to stop sending me their emails, and have received no response. I indicated to them that I would file this complaint if they did not respond and comply with my request.Desired Settlement: Would like them to unsubscribe me from their emails, and to send me a confirmation that they have done that. An apology would be appreciated, too.

Business

Response:

Here are the chain of events that led to this complaint: 1. Address came in to NFL database via ticket exchange on 9/**/14.2. Address received several emails before opting out on 12/**/14.3. NFL database honored opt out status.4. Same individual created an NFL.COM account on 12/**/14 with same email address but different name and was assigned a 2nd customer ID (we were not able to identify the 2 accounts - Ticket Exchange and NFL.COM- as belonging to the same person. Person opted into 1st & 10 and marketing messages)5. Individual opted out of all NFL.COM emails on 12/**/14Because this individual used a different name when he signed up for NFL.com, he was assigned two distinct customer IDs and the customer opt-out flag was not recognized. We have now updated our records to ensure that this individual is opted out of all NFL emails.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not open a new account with a different name. I only bought tickets, which won't happen again. Ever.I unsubscribed several times, the message that followed unsubscribing always was " you have been unsubscribed" but that did not happen as I continued to receive emails.It appears that the NFL has stopped sending me emails, which is what I wanted. But why did it take me filing a complaint with the Revdex.com to make that happen?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have been trying to change my email address on NFL.com for 4 days now. Every time I try the link to change the account information gives me an error screen. I have contacted NFL digital care for NFL.com 56 times and have yet to have a solution. Instead of fixing the issue, they continue to send me the same generic response to clear my browser history and to clear the cache on my mobile device even though i've already specified multiple times that i'm not using a mobile device. The have responded each time to my requests with the same response every single time. There was only 1 time that I got a different response where they stated they would change my email information for me, at which point they didn't. When I contacted them again to see if they were going to do what they said, they responded with the same response to clear my browser history. Again, I have contacted them 56 times over the last 4 days and they are ignoring me and outright jerking me around.Desired Settlement: either fix the issue on the site and quit telling me to clear my browser history and making excuses that it's a bug on mobile devices even though i'm not using a mobile device, or change my email for me. either way works, just stop jerking me around.

Business

Response:

This issue has been resolved for the user. We apologize for any inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have received additional charges from an original subscription to Game Rewind -- an online service that allows you to watch football games. The service itself is fine. However, I received an unexplained charge from them this year without subscribing and could not identify the source. When I challenged the charge through channels with Visa and my bank the NFL was glad to provide several pieces of evidence (which I am sure took hours to produce) that buried deep in the "agreement" was an automatic renewal. So, I have repeatedly attempted to contact them both through CHAT, EMAIL, and PHONE and am NEVER able to get through. I simply want to terminate my subscription and get my $39.99 refunded. I would also like to see the dishonest practice of "automatically" renewing the year to year service. I find it hard to believe that they have the staff to research disputed claims, but nobody to provide customer service or to take cancellations. Why doesn't the web site have the ability to cancel a subscription???Desired Settlement: I want a refund, but more importantly I want the dishonest and deceptive practices to stop.

Business

Response:

This individual has been cancelled/refunded and contacted via email.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Review: Paid $39.99 for a subscription to NFL Audio Pass. My credit card was charged but I was not allowed access to the audio pass site. Kept getting several error messages about a "system failure". After 14 attempts I was finally logged in but the audio would not play. I continued to get a second error message says service not available at this time, please try again later.

What, after the game is over!!

I emailed and called Tech Support. No answer on the phone and no reply to the email.Desired Settlement: NFL audio pass needs to be fixed so it works during actual football games. I believe I should be compensated for not being able to access the football game I requested.

I paid for the service but did not get to enjoy the product.

Business

Response:

Unfortunately we experienced an outage with Audio Pass on last Thursday and Friday night. We greatly apologize for the problem, and can assure you that it has been resolved. If you experience any difficulties in the future please contact customer services for Audio Pass and they will help resolve your complaint.

Review: I had an NFL Game Pass subscription and I cancelled it in Nov. after thanksgiving and I the guy I talked to online chat and he cancelled my subscription and told me to call or online chat to re-actived the subscription at the price I was paying which was 29.99 and they have no record of me talking to the guy after thanksgiving.Desired Settlement: If I have to pay the 49.99 then I want my 29.99 refunded

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I subscribed to NFL GamePass and at the beginning of 2016 my subscription would not allow to watch games. I have contacted the NFL and said that they have no records of me being a subscriber. On January [redacted], they asked me to send over my confirmation email to show that I am subscriber and I sent it to them. They have not responded to the email and I replied again asking for a resolution with no response. I have not access to the service that I subscribed to for two weeks and no one is responding.Desired Settlement: I would like the NFL to reinstate my subscription and a partial refund.

Consumer

Response:

At this time, I have not been contacted by NFL Enterprises, LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: I purchased NFL magazine, a few months later it was discontinued. A refund check was issued in the wrong name so I could not deposit the check, I have tried to get a new check issued in the correct name since 2012 to no avail.Desired Settlement: I would like a full refund plus lost interest and time, $29.90 refund, $5.00 interest payment, and $30.00 for time accrued for trying to resolve this issue. A total of $64.90

Consumer

Response:

At this time, I have not been contacted by NFL Enterprises, LLC regarding complaint ID [redacted].Sincerely,[redacted]