NFL Enterprises

Review: I signed up for the NFL Game Pass free trial, Thursday August [redacted], which needed to be cancelled by Thursday August [redacted] by 12am...I receive a confirmation email for signing up which stated that I could cancel either by emailing or calling. I sent an email to the address provided, thinking it was as simple as they made it out to be. I received an email back with a ticket number stating that they had received my email for he cancellation. Well...tonight, I received an email from my bank that my account had been overdrawn. Great. I went onto the website, tried to call the phone number listed, it gave 2 options, regardless of which option you chose, the line just rang and rang and rang...this is not normal for a company such as NFL, usually they have some sort or hold messages or music etc. Sent an email...no response. Tried the online chat...no response. FINALLY hours later, I received a response on the online chat, from someone with terrible grammar, who I would not expect to work for a reputable company such as the NFL. They told me that they could do nothing more than to refund me and that it would take 3-7 business days to process. When I asked about expediting the process, they told me to call my bank. I called my bank to report fraudulent charges, which I suspect these were. I have little faith that this issue will actually be resolved on NFL's end. Absolutely ridiculous. Do not give this company your personal information!!Desired Settlement: Money reimbursed, no reoccurring charges. Any fees refunded to me that I incur from my bank due to NFL's terrible service. This service to be shut down or fixed so that others do not have to go through the same thing I am. Need a working contact phone number, to actually respond to their emails, and obviously need to fix their system for their "free" trial program. I would also very much appreciate a phone call and an apology from the company for the trouble they have caused me.

Business

Response:

This customer has been refunded in full.

Review: On Sunday , September ** I signed up for a free 7 day trial of NFL Gamepass. The service would not work on my windows phone. Two calls were made to technical support and they were not able to advise me on how to get the service to work on my phone. I have never been able to view or listen to a live game. I have made a request for them to cancel my subscription and provide a refund. After several emails wherein I have provided my user name and phone # as requested they refuse to provide the refund I have made several calls to customer service at ###-###-#### and am told by two different persons that they have no ability to address the request or speak to me. I have been provided another # to call in this matter at ###-###-#### and it continues to run a message on a loop for over 15 minutes. NFL Gamepass misleads its customers as to the service it provides and does not provide any means to contact someone via phone in an easy manner.Desired Settlement: I would like to be reimbursed the charge of $99 as the service has never worked on my Windows Phone and I have never been able to enjoy this service.

Business

Response:

This user has been refunded in full.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have the following open tickets with NFL Gamepass customer support and they just wont respond or help any of these issues get resolved. But they have my money!

#[redacted] #[redacted] #[redacted] #[redacted]Desired Settlement: A full refund since the NFL season is just about over and I've had a poor service since I signed up. I'll never do that again!

Business

Response:

This customer has been refunded in full. We apologize for the inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

NFL, what a terrible, stupid idea of limiting the broadcasting an NFL game by streaming only. As the entire country already knows, Internet is unreliable and heavily dependent on the quality of each household's ISP. In theory, I should get 50 mbps on downloads, but the fact of the matter is that I got bufferings and interruptions on the streaming during the whole Jags x Bills game.

This MUST have been a decision based on financials only (greedy NFL), with complete disregard to the fan experience.

All I know is that I will not wake up early on a Sunday any more to watch any game that is limited to Internet streaming, unless it's a game from my beloved Patriots.

Now I have another reason other than the ridiculous "Deflategate" to despise the NFL.

Shame on you, NFL!!!

I signed up for the NFL pass which clearly stated that I had 7 days to cancel before I would be charged. I wasn't happy, so I cancelled one day after. Three days later I received an email that my cancellation was successful. I then received an email a few days after that that I had been charged. I will never deal with this business again.

Review: Absolutely horrid customer service. I was gifted a fitted hat for Christmas from my fiancee. She had a voucher for $15 off from a previous order that had been botched by NFL Shop from last Christmas. The hat arrived in the wrong size and now we only have the choice to return it for a refund which clearly won't give us back the $15 off our next order, a result of a previously delayed and botched order in December 2013, or to keep a hat that doesn't fit correctly and is not true to size. Customer service rep. named [redacted] refused to do an exchange on the item stating some hinky policy, which is worst-class customer service in my humble opinion. Apparently here the customer is always wrong.Desired Settlement: Not having an exchange policy from a large web-based, corporate e-store operating internationally is absolutely unacceptable, and having changed such policy without notifying previous customers outwardly is in the shallowest regard a dishonest business practice. This item needs to be exchanged, and the discount that was a byproduct of a previous error on the part of Official NFL Shop must be honored.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The company has contacted me and found an equitable and acceptable means of resolution.

Sincerely,

Review: I have been an NFL Gamerewind subscriber; the subscription is auto-renewed, but my credit card had expired. I never provided authorization for the Gamerewind Subscription to be taken from an updated credit card I used for another service. I did want the service, so I did not contact them concerning this issue. However, I did send an email to support (ref. [redacted]) regarding a change to my subscription level and to have a promo code I received added to the account. This email was sent on 9/**, and I have still not received a reply. I sent an email to account support on 9/** indicating my wish to cancel the service and stop any further billing, I referenced the previous email and my desire to stop the subscription due to lack of customer service. I never received a response to that email either. I was able to contact someone on “Online Chat” on 9/**. I explained the situation, and they told me that they were not able to cancel the service or stop any further billing. I conveyed my frustration at this policy and that I felt it was wrong. I then stated that I would be filling a Revdex.com complaint to which the reply was “Sure, have a good day”Desired Settlement: I would like the service cancelled and now a pro-rated refund of the amount already paid for the service which I will not be using.

Business

Response:

Customer has been refunded.

Review: Enclosed below are copies of the 5 times I contacted the NFL to restore my GameRewind service after they stopped my service starting on Nov [redacted], 2014 (three months before the season that I paid for ended). Because my credit card number was changed last Fall due to the [redacted] card hacking incident there was a brief interruption in my payment, which I promptly rectified. As soon as the NFL got my new credit card they had no problem charging more payments on the year but they never restored my service. And after 5 emails (enclosed below) I gave up and accepted the fact that they ripped me off!

So fast-forward to nearly a whole year later and NFL has taken the last $70 out of my debit card without warning, without prior notification and worst of all without providing the product they agreed to provide last year., while assuming I'm going to pay for a product that they still haven't given me access to this year!

They are repeatedly charging me for a product they are not providing and their stealth/unlawful withdrawals from my c[redacted]ing account without notification have resulted in 5 different overdraft charges on other payments I made on the same day as their unauthorised/criminal transaction.

I sent them an email tonight that they have yet to respond to and tomorrow first thing in the morning I'm heading to my bank back to fill out an affidavit for fraudulent charges to my account by the NFL. If I still get no response I will take all of this documentation to the Washington State Attorney Generals office, as well as to my Senator and Congressman's office.

Please help me resolve this matter!!!

Date: Thu, ** Aug 2015 20:15:43 -0700

To: [redacted]

Please forward this email to your supervisor...

You just took the last $70 out of my debit card account.

That's more money than I even have right now!!!

This is a fraudulent transaction!!!

Please reverse the charges immediately!!!

Not only did you take my money last year and never restored my gamerewind service when it went down in the middle of the season, but now 9 months later you took my money for a service you never provided last year and now you're trying to do it again!

I never authorized this transaction and I am reporting this transaction to my bank, to the Revdex.com and

to my Attorney General's office for criminal investigation. Please refund my money immediately!!!

You have literally taken the last of my money and now I have $25 in overdraft fees

and you never even notified me that you were going to do this in any way!

What's worse is you never restored the service that I paid for

last year when you canceled my service mid-way thru the football season.

This is outrageous!

Please cancel the unauthorized and illegal transfer of funds from my bank account

and refund the money you stole from me!

------

On 12/*/2014 1:25 PM

> PLEASE BILL MY ACCOUNT AND RESTORE MY SERVICE WITHIN 24 HOURS

> OR I WILL FILE A COMPLAINT WITH THE Revdex.com AND MY STATE ATTORNEY GENERAL'S OFFICE!!!!

>

> This is insane... I've now contacted you five times to tell you to charge my account with my updated credit card information for November and restore my service. What the [redacted] is going on? I'm being billed for an entire month of service that you didn't provide and still have not provided. Not only that you never even notified me that my payment didn't go thru a month ago. Instead you just cancelled my service and are refusing to re-establish, nor communicate with me about why you won't re-establishing my account.

>

> PLEASE TAKE IMMEDIATE ACTION TO CHARGE MY CREDIT CARD AND RESTORE MY SERVICE RIGHT NOW!!!

>

> I AGREED TO FOUR PAYMENTS OF $16.19 AND IN OCTOBER YOU CHARGE ME $17.99. YOU VIOLATED THE AGGREMENT OF THE TRANSACTION WE AGREED ON AND YOU CONTINUE TO VIOLATE THAT AGREEMENT IN MULTIPLE WAYS.

>

> On 12/*/2014 11:00 PM, NFL Game Rewind Support wrote: [redacted]

I already told you that I updated my credit card info... Please bill the agreed upon $16.19 for November and restore my service

On 12/*/2014 11:00 PM, NFL Game Rewind Support wrote:

> [redacted]

Why have you not replied yet?

I was charged $16.19 on 9/*/14

Again charged $17.99 on 10/*/14

But was never charged on 11/*/14 and it says I now have no service?

You also sold me the service as four payment of $16.19 but you over charged me in October and

I want to be credited for being overcharged and if possible credited for losing access to my game re-wind service for almost an entire month now!

Please charge me the agreed upon $16.19 amount for Nov. and Dec. minus credited amount for overcharging me.

And most of all please re-establish my service!

My credit card number is up to date and I'm tired of waiting for you to resolve your mistake as well as overcharging me.

If this issue is not resolved promptly I will file a complaint with the Revdex.com, as well as my State Attorney General's office.

Please address this issue right away!

Be well, Deane

On 11/**/2014 10:20 PM, NFL Game Rewind Support wrote:

> [redacted] --------

Subject: Please help right away...

Date: Sat, ** Nov 2014 22:17:29 -0800

From: [redacted]

To: [redacted]

Hello NFL,

What kind of [redacted] business is this? I gave you my credit card number

and you took my money and denied me access to Game Rewind? [redacted]? If you

don't reimburse me immediately or give me access to the game rewind I

paid for I will file a complaint with the

Better Business Burea (Revdex.com), as well as file a complaint with my

Attorney General's office!

You last billed my account on 10/**/14... I don't know what's going on

but you never billed me in early November and now my account says I

don't have access to GameRewind anymore. [redacted]?

Can you please charge my November bill and give me access? I really,

really, really want my to watch my Seahawks on GameRewind and expect

better from NFL.com. What happened?

You never sent me a message that my billing didn't work, you just cut me

off? [redacted]?

Why sell me something that you're too incompetent to bill me for? This

is crazy?

This needs to be fixed right away!

Be well, [redacted]

-------- Forwarded Message --------

Subject: Games are freezing up one hour in, even after refresh/multiple attmepts

Date: Mon, ** Nov 2013 00:42:30 -0800

From: [redacted]

To: [redacted]

Dear NFL,

Why am I paying you money every month only to have NFL games freeze up

an hour in? This has become a chronic problem yet you expect me to pay

for games that freeze up half-way through and no amount of changing

browsers or optimizing my system solves the problem? This is a failure

on your end and yet I'm still paying? Why should I pay when I can't even

view the games that I'm paying to view? This is ridiculous? Don't you

have vouchers for people that are [redacted] that you video stream is a

total fail?

Be well, [redacted]

###-###-####Desired Settlement: reimbursement for all losses:

--Charges for 2015

--many, many months of service I was charged for but did not receive!

Business

Response:

The NFL refunded this individual $69.99 on 8/*/15 for the Game Pass product.This individual did not have access to Game Pass last season from 11/**/14 – 12/*/14, as a result of his failure to update his billing information. This individual bought Game Rewind Season Plus Subscription on 9/*/14. He elected to pay in installments. The third installment billing attempt failed on 11/*, 11/* and 11/**, as a result access to the product was revoked on 11/**. On 12/*, this individual contacted customer support to update billing and process payment. His service was then immediately reinstated. His access to the product was uninterrupted after that point.We consider this matter closed, as the NFL has processed a refund for this season at the individual's request.

Review: I am in a fantasy league with [redacted] and a trade was proposed to me. I declined it, but the app/ website had a glitch and accepted this trade. It was a malfunction on their part with the app, and they refuse to do anything abt this. I have had several email discussions with a customer service rep and a manager to no avail. I have paid money to be in this league, and this could hurt my chances of winning some of that back.Desired Settlement: I would like this set back to how it was, and this trade reversed by them.

Business

Response:

The user is part of a custom league on NFL.com Fantasy. NFL.com did not receive any payment from the user in question related to this league, nor have we received any payment from anyone in the league related

to the league.

He references “paying to be in the league”, but we were not involved in any way with that payment.

In custom leagues, the League Manager has control of all league management responsibilities and league settings, including reversal of trades. Custom League “Fair Play” guidelines are here: [redacted]

Our customer support team explained these details to the user.

We have had zero other reports of issues with the NFL Fantasy app doing the opposite of an intended user action (accepting instead of declining a trade). Given how native mobile apps are built, if this was an issue, we

would have thousands of complaints and the need to make an update on the client-side (by releasing a new version of the app).

Our team is confident this was user error, in which the user accidentally tapped and confirmed the wrong action. By rule/protocol, for a custom league, this is up to the discretion of the

custom league manager.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

It was not user error. I keep hearing this,but I feel that it is a cover and a effort to cover poor customer service. I have paid to be in this league, yes it is a custom league, and yes I paid to the head of the league, but it is still a payment. This was explained to the customer service dept when I was talking to them. I was told there would be an in depth look into this, but minutes lateri get the same response from them. How is this a indepth look into something that has computer software. A indepth look is not done in a matter of minutes. I can not explain this "glitch", but it is good customer service to do more abt it, and not keep giving the same response of "its your fault". If this is my fault I would own up to it, as this is what a person of character does. I have no reason to lie about this and this is what they are saying I am doing.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The NFL stands by its original response. The user is part of a custom league on NFL.com Fantasy. NFL.com did not receive any payment from the user in question related to this league, nor have we received any payment from anyone in the league related to the league. In custom leagues, the League Manager has control of all league management responsibilities and league settings, including reversal of trades. Custom League “Fair Play” guidelines are here: [redacted] Our customer support team explained these details to the user. We have had zero other reports of issues with the NFL Fantasy app doing the opposite of an intended user action (accepting instead of declining a trade). Given how native mobile apps are built, if this was an issue, we would have thousands of complaints and the need to make an update on the client-side (by releasing a new version of the app). By rule/protocol, for a custom league, reversing trade decisions is up to the discretion of the custom league manager. I am not sure what more there is to do about this complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

It really does not matter anymore. The season is over and nothing was done. This is poor customer service. I am not satisfied with this but it does not matter anymore.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: NFL SUNDAY TICKET ----Local Blackouts ever sunday- ON Sunday November **, Local games Buffalo at Pittsburgh...1pm,,,, 425 Broncos at the Chargers....after the Steelers, Bills game was completed. They switched to ending of the Bengals and Ravens They let that game on until its completion...I then switched to 714 on Directv. It said the game was not available. because of supposedly being on the local channel which is was not. I contacted Directv. they say they do not have any control....how does a company offering the product have no control? I then cancelled my NFL SUNDAY TICKET Subscription. And was given a refund from directv... Because of my frustration.... Now I am the one without it...yeah that does bother me but I am willing to boycott it. Until is something is done.....Several weeks before this the same situation happen. and it was available on the NFL Sunday Ticket Channel until it became available . then the notice came up that it was no longer available. and I switched to the local no problem...Desired Settlement: First I would like the NFL To set the record straight with The Local Channels on the procedure...if they do change to another game until the start of the next one scheduled. Make them change it to the one they have advertised. Or Contact [redacted] who claims its out of their control .. Have them let it be available on the sunday ticket channel to the subscribers until the local puts it on....But it is unfair that the first 10 football minutes were missed by a paying subscriber to the NFL SUNDAY TICKET.....[redacted] Blames NFL.....and the Locals who is right who is wrong... I would also like my NFL SUNDAY TICKET Subscription Re instated...Once I know everything is worked out and it wont happen any longer..

Business

Response:

The proper entity to respond to this complaint is [redacted] (and not the NFL). [redacted] distributes the Sunday Ticket product that the complaint is about.

Review: I bought an Ultimate Experience package for my fantasy league and was told I'd be able to claim my prize in December, the prize claim link showed up but was broken, after being told it was on my end and trying unsuccessfully on different computers they finally admitted it was on their end and said it would be resolved in a few days. It has been about a month and still have not resolved anything and I still have not received anything to claim it, so because of the hold up and whatever they are doing, I have had no one tell me what is going on at all and what the hold up is, I just want a refund because the thing won't be here in time at all. Customer service has been TERRIBLE, worst I have ever dealt with, they ignore my emails, they have ignored my request for a refund, they simply do not contact you or do not reply again and that is beyond frustrating and worthy of a refund alone, surly the NFL can do a MUCH better job with customer service. This has been a BEYOND frustrating experience and I do not want these people to have my $100, as a consumer in the USA I have a right to avoid paying anything to people I do not feel deserve my business and this HORRIBLE experience and beyond bad customer service is POOR and not worthy of my business and I would like a refund. I have asked for one SEVERAL times and have been ignored.Desired Settlement: I want the refund I have asked for that has been ignored by several people in their customer service.

Business

Response:

We apologize for the inconvenience, but have now refunded this user in full.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased an app from this organization under the guise of being able to watch live football games on my mobile device. Upon finding out that the app does not in fact provide for live streaming of football games, I kindly requested a refund. I was told they are unable to refund because it had been more than 7 days since purchasing the app. Unfortunately, I purchased the app week 2 of preseason - of course I would not find out the app doesn't work for live games within 7 days as there were 14 days before the regular season started. Their advertising in purchasing the app was misleading. Upon pointing this out I was continuously send a cookie-cutter email telling me I should have read the fine print more carefully. NFL - you should be ashamed for nickel-and-diming your user base.Desired Settlement: I would like a refund - pro-rated from the time the cancelation request was made if necessary.

Business

Response:

We would be happy to provide an appropriate refund but have been unable to locate this user via

the email address provided. In order to assist, we need the

username or the email address used to sign up.

Review: In August I signed up for the NFL's Game Pass Domestic subscription for $99.99, which entitles me to live game audio broadcasts as well as archived video broadcasts of NFL games over the Internet. I did this based on the promise that archived games would be shown on the NFL Now channel on my Roku streaming player. On the channel, it said the following: "[redacted]" It then instructed me to "check back at kickoff" for the new programming.

It is now late September, we're into the third week of the NFL season, and the NFL channel is still not functioning. Roku has taken NFL Now off its list of sports apps available for downloading from its Channel Store, and Roku has been omitted from the list of Game Pass-enabled devices on the NFL's website. It now appears that the promise of showing archived games on Roku was a DELIBERATELY FALSE AND MISLEADING EFFORT to entice me and countless others with Roku devices to sign up for the $99.99 subscription.

On Sept. **, I attempted to contact NFL Enterprises' customer support via the live chat feature on their website. Twice I was disconnected because of "inactivity" without receiving a response. I tried their customer service telephone number and waited for more than an hour on hold before an off-shore operator came on and told me he was unaware of when the NFL Now Roku channel would be activated. I also sent an email to customer support that day and received an automated response assigning me a Ticket ID ([redacted]) and telling me an agent would get back to me. I have received no further response. Today (Sept. **) I tried the phone number for NFL Enterprises listed on the Revdex.com's website. An operator refused to transfer me to a live person to address this issue; she said she could only put me through to an automated comment line. NFL Enterprises will make NO ATTEMPT to resolve this issue.Desired Settlement: Either activate the NFL Now channel on Roku with the promised programming NOW or refund my $99.99 subscription price.

Business

Response:

Access on Roku will be available soon. Unfortunately we do not have an exact date as to when but we are expecting to be able to deliver on Roku by mid-October. Ifthis user wants a refund, please let us know and we can provide him a refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The service on Roku appears to be up and running.

Sincerely,

Review: I would like to complain about the Game Rewind Service of NFL. This is a service that lets you watch recorded NFL games. https[redacted] I ordered this service, assuming I could watch the games. That's basically what this service is about. See the feature discription on home page. If you click on pricing/packages you can order the service without any warnings about availability except a 17 page, +9,000 word terms of service. On the topic of availability specifically says, >>>>>> 4. Availability The availability of the Subscription Products may be affected by a variety of factors, including game delays or cancellations, application of the National Football League's broadcast policy (which prohibits broadcast of football games under certain circumstances and in certain areas), technical problems or network delays, program rescheduling, or other reasons. You agree that we are not obligated to provide you with any specific content under this Agreement. >>> Claiming that for a subscription they aren't obliged to provide any content is incredibly bold, but it's the NFL afterall so I figured I could rely on them to deliver the thing I purchased. First time I tried to watch a recorded game I discovered they aren't available for 24 hours. This was really annoying but I would live with that as it would still be useful for watching games the next day if I missed. Next time I missed a game due to being on a business trip I discovered that I can't watch recordings when I am located outside my "territory". i.e. If I'm on a business trip in California for a week I can't watch the game I missed on Sunday when flying. That was one of the main purposes I bought the service. 3rd time I tried to access the services I was home (in territory) and it was +24 hours but I discovered that I can't watch the recording while Monday Night Football is on. I could have watched the game earlier in the day but during the MNF broadcast they temporarily disable the site. This is presumably to encourage me to watch MNF...but I don't have ESPN so I can't watch MNF. I've now had this subscription for over a month and I've yet to watch one game. In summary: They sell a game playback service, say claim they have no obligations to offer the playback of games, they do offer them with so many restrictions (not easily discovered/disclosed) that the service is severely handicapped. I asked for my money back. They refused as it has been + 7 days since I purchased.Desired Settlement: Refund Also, in the interest of other consumers, I would like to see them change their ordering process to more clearly explain the restrictions. I understand this is really really hard for them to do as the restrictions are so numerous but that's not the fault of the consumer. They need to offer a game playback service that plays back the games without restrictions or they need to disclose the restrictions in the ordering process. The TOS is a joke... Another remedy would be for them to offer a multi-month return policy where customers could request a rebate after a perhaps 90 days. Games are once a week and it took me almost 2 months before I discovered three major restrictions.

Business

Response:

Customer has been refunded.

Review: I signed up for the NFL Game Rewind free trial for 7 days. It gave me an end date of September [redacted] otherwise my bank account would be charged. I emailed the NFL Cancel services September ** requesting my account be deleted as I had no use for it. I was then charged $70 dollars from my checking account after they had approved of my cancellation.Desired Settlement: I would like a refund of $70 in cash and my account permanently deleted with an email confirmation.

Business

Response:

I have been told that this customer has received a refund. As a result, the complaint should be considered resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: NFL Sunday Ticket Max is a complete scam. I bought the online access because I don't want DirecTV. DirecTV and NFL Sunday Ticket are two separate entities and both blame all issues on the other. The service never operates as advertised and any attempt to contact someone for customer service is intentionally made so ridiculous that the consumer will likely give up and just deal with an inferior product. I am tryin for the third straight week to watch a Sunday game and can not do so because of technical issues and an inability to reach anyone competent that could help with those issues. I was misinformed when I purchased this product and it has NEVER functioned as advertised. I bought Sunday ticket through PS3 last year and it only functioned properly after the first half of the season. I had hope for better results this year with no such luck. I would never suggest this service to ANYONE and will actively discourage anyone who is considering this service.Desired Settlement: I'd like NFL SUnday Ticket to deliver the service it promised, for me to be able to watch the Sunday games from beginning to end on my mobile devices. If this can't be achieved, which I honestly don't NFL Sunday Ticket is capable of, I'd like to not have paid for the subpar service I am getting.

Business

Response:

This is a DirecTV product, which the NFL does not control. I have forwarded the complaint onto the customer service team for DTV. If this individual wishes to pursue his complaint, he should file this with DirecTV.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: For roughly 16 months, I have been following the procedure to be removed from all email lists from this company. I have clicked the unsubscribe link, completed the form, received notice on the website that I am unsubscribed, yet I continue to receive multiple emails from them each week. I have emailed the business directly and received no response, even when telling them I would file this complaint and sue if needed. I just want removed from their contact lists. However, at this point, I feel I deserve a formal apology as well.Desired Settlement: As stated above. I need removal from their contact lists. I would also like a formal apology. I do not find it unreasonable for the business to review their website for defective code.

Business

Response:

We apologize for the inconvenience and have remedied the problem on our servers that prevented the customer from unsubscribing. He has now been removed and should no longer receive e-mail messages from the NFL.

Review: In September 2015, I subscribed to a free 7-day trial of their NFL GamePass. After 6 days I emailed (twice) to have my account cancelled and also unsubscribed via my account. I had confirmation that things were taken care of.

In December 2015 I received notice that I was charged $116 CDN for a subscription to NFL GamePass. I logged into my account and found that there were no active subscriptions. After multiple emails back and forth they refused to take responsibility for a mistaken charge.

I understood that had I not cancelled that I'd be automatically billed but I did cancel and never re-subscribed to their service and was still billed 4 months later.Desired Settlement: I would like to be reimbursed for the subscription that I had cancelled 4 months before being charged.

Business

Response:

It appears that the user inadvertently signed up for Game Pass Domestic and was charged $84.99 USD on 12/*/15. Given the confusion around this sign up, we have refunded this $84.99 amount on 2/*/16.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am currently a subscriber to the NFL Rewind Service. I wish to no longer be a subscriber to the NFL Rewind Service. I received an email from NFL Enterprises, LLC informing me that I would be billed for another year of the service on August * along with instructions on how to cancel my service if I no longer desired it. The first process presented was as follows:

"Sign in to your account at NFL.com/gamerewind, click the "My Account" link at the top of the page, click "Update Billing Information" and then uncheck the box that indicates you would like to be auto renewed for the 2014 NFL Season"

After navigating to the Update Billing Information Page there was no such box. I then attempted to follow another suggested process in the email:

"Chat with a customer service representative at [redacted]"

After navigating to that page I was not presented with the opportunity to chat (i.e. a live interaction) with a representative. I then attempted to follow a third suggested process:

"Call customer support (any time from 10:00am ET to 10:00pm ET) at ###-###-####"

I then sat on hold for 25 minutes without ever talking to a representative. Also note this is not a toll free number.Desired Settlement: I wish for my subscription to be cancelled. I would also like the automated process to function correctly.

Business

Response:

We have canceled the Customer's subscription and apologize for his difficulty in doing so himself.

To note - Customer complained that he was unable to cancel his subscription via the website. We became aware that the checkbox to cancel was not functioning properly and we have fixed the problem.

I hope this satisfies the complain. Please feel free to contact me if there are further concerns.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Attached is a censored screenshot of my current billing screen. It is the same as it was when I initiated my complaint. I have received zero indication that I will not be billed by the online portal or by automated communication.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This individual will not be auto-renewed. We took care of that with his first complaint. The only way to confirm that for him is if he reaches out directly to customer support - if he does not wish to do so, that is fine with us. He will be satisfied when he sees that his account is not renewed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I confirmed this by not being billed on the [redacted] of August.

Sincerely,

Review: I signed up for a trail membership, but within minutes found that I could not watch my team live, so I cancelled the subscription. A week later, I see that the money ($85.00) was taken out of my Navy Federal Credit Union account, but has yet to be refunded.

I have called and emailed, and tried to chat, but no one picks up the phone, and all I get are auto replies. or Chat service is not available at this time.Desired Settlement: I would like to have the money refunded to my NFCU account; and would like to see the NFL provide a follow though on their refunds as fast as they took the money from my account.

Business

Response:

This user was refunded in full.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,