Nikon Inc.

Sensor cleanings were not performed by Nikon Service. We are unable to reimburse for these services

The customer's refund was processed on 3/**/and the company's cancellation policy is stated on the Nikon Store website

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter
has been resolved. We have not received the repaired camera back yet, but we are assuming that Nikon will follow through and we will receive it soon
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** Hi They gave me a different model Sit's been too cold to test it out but if something is wrong I will start a new case! Thank you for everything! You can close the case with Precision Camera's too! Have a great day! ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I must sign the Qualifying Statement, Short Form Release, and Confidentiality Agreement attached
and send my Dback to Nikon per their instructionsI fully expect this transaction will be completed in a timely manner
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[my answer]The company I used to clean the sensor shouldn't matter What matters is the sensor was dirty because of a faulty part (of which Nikon has since admitted to be faulty) used by Nikon I shouldn't be punished because I used a local shop to clean my sensor on my $2,camera that was dirtied by a faulty part
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Customer has been contacted with a resolution and appears to be satisfiedShe has been contacted by phone as well as email to confirm a delivery of her camera

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because
The camera was used on a daily basisWhen I got it back from Nikon it had developed a problem that wasn't there beforeWhich is constantly moving screen in live modeSo they didn't just refused to replace the recalled part, but they broke the part that was working beforeJust the fact that this business is not accredited by Revdex.com tells you that they can't stand behind they productsThe camera was shipped back to them again.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

For good customer relations we have comped the repair for this customer and he has been notfied by email and phone

The customer was contacted on 3/**/and his S.O has been released. We will be sending him a tracking number for the return of his repaired camera as well. We have resolved his issues and he appears to be satisfied

Revdex.com:
The Camera is still not working properlyThe USB connection and Wifi does not work properlyI have emailed and
sent pictures of the problem to Nikon directlyI have not received a response yetI would like my money refunded so I can purchase another model of camera that works.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Customer's case was escalated to Level for review An RMA was issued 1/*/at 11:a.m Please note we had holiday closings during this time period

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved at this time I will let you know if further action is warranted but it seems to be settled
after Nikon replaced the lens I hope this one works
Sincerely,
*** ***

We have responded via email on 4/**/to this customer and offered a return of his lense

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and DO NOT find that this resolution is satisfactory to me and the matter has been resolved
They did not respond for weeks when I brought this matter up to them. They sat on my camera another week before they responded even though they PROMISED to respond immediately when they received the camera. I brought them several solutions to have my camera looked at including their corp headquarters that is an hour away. I lost over months of income and several opportunities because of their lack of support and faulty equipment. Things happen but their lack of customer service was unacceptable
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We have contacted this customer and requested the camera be sent in for an evaluation for a replacement. A prepaid shipping label has been provided

*** ***s camera was evaluated by Nikon and is working within factory specifications

We contacted and spoke with this customer today. He did send a sample image and we offered a prepaid shipping label to send the camera in for an evaluation which he agreed to do. Once we evaluate the camera we will contact him again with the findings
Regarding Revdex.com Complaint
# *** of Dec*** from *** *** I would like to update my reply from todayAfter reviewing the customer’s sample photos it was discovered that the serial number on these photos does not match the serial number on the camera from his service order # *** which refers to this caseWe have contacted the customer and asked for sample images from the camera in question and will not send a prepaid label until he provides themI can’t update the complaint because I had sent a prior one today and I am awaiting a responseRegards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
a part breaking is included in what's covered.under manufacturer defects, according to the nikon warranty, claiming impact damage where there is no other damage to be seen is ludicrous
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***