Nikon Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Hi I just got the camera back
yesterday and there are a few scratches on the digital lens on back that was not there when I sent the camera in for the repairs! I am in the process of testing the camera out to see if there is a dot on the photos! This is unacceptable! They need to inspect the camera before sending it back to the customer! This proves that Precision and Nikon doesn't care about their customers! Thank you*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The customer has been contacted by a supervisor. The Dcamera was repaired and shipped back to the customer on Friday, October **, 2014. A tracking number was emailed to customer and he will be reimbursed for the shipping charges into our facility

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.It appears that my issue with Nikon we just a misunderstanding. I am very satisfied with the
outcome and I hold Nikon in high regard
Sincerely,
*** ***

An RMA has been issued for this return on 1/*/15. Merchandise needs to be returned within business days to Nikon (by Jan***) and once received allow 3-days for processing the refund

Customer's camera was received in on 12/**/14 for a re-evaluation.  The shutter has been replaced for the TSA and camera is working to full specifications.  It was shipped back to the customer on 12/**/14 and the tracking number has been provided to the customer.

3/*/15   [redacted]s camera has been serviced under the D750 Technical Service Advisory.  The camera has been tested and is working within factory specifications.  It has been explained to the customer that all digital SLR cameras may experience flare when backlit scenes are being...

captured especially when shooting directly into the sun.  His camera is working within specifications.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The camera was returned yesterday in a box without a explanation, it had no letter in box just the camera with a battery taped on it, I don't know if its a new battery or the one I sent them. The camera is now on the charger being charged and I have not tried it yet. I do have contact info from a email. I don't know if they will help because as of the [redacted] of Nov 2014 the warranty was over.Thank you for your help.[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Regardless of the address I was also denied the opportunity to cancel my order. I also do not think that 2-3 weeks is an acceptable amount of time to refund a customer if the product has already been returned. It is not customer service at all. Let alone good customer service. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer was contacted on April **, 2015 with an offer to resolve his issue. Customer appears to be satisified with this offer.We will continue to follow up with this customer to be sure that his issue is resolved.

Customer's camera has been evaluated by service as well as a [redacted] and found to be within specifications and standards. We are unable to duplicate any issues found by this customer.   The camera will be sent back and the customer has been provided with support contact information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Nikon still in-capable to provide any proof and/or sample image of their definition other than keep saying "camera was evaluated by Nikon and is working within factory specifications." is counter productive. If Nikon cannot/will not provide any proof and sample images of what they means by within factory specification, what is the point to answer the complain.There is not different than I say the world is like a round sphere and Nikon says the world is a flat land without proof.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The camera was purchased January 2011.  There was a charge for the first repair May 2014 as camera was out of warranty.  July 2014 the camera was sent in for a re-repair and impact damage was noted.  Photos were provided to the customer along with an estimate which included a...

discount.  The estimate was refused by the customer.  On 10/*/14 customer requested a refund for the original repair to the camera.  Due to impact damage (the presence of physical damages) the warranty is void and we are unable to refund the original repair cost.  Our policy was clearly stated through emails to the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:

My requested resolution was RMA & Refund.  I am currently on vacation, away from home.  Will not be able to execute the RMA return until Monday 1/**/15.  Until my money is refunded, I will not consider this complaint closed.Sincerely, [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This camera has a damaged aperture lever and the customer was provided photos to show this.  This type of user damage is not covered under the terms of the Nikon warranty. A 25% discount for repair was offered but refused by the customer. The camera can be cleaned at a discounted...

price and waiting for customer approval for the cleaning.

The camera was cleaned and sent to the customer. We will also offer a complimentary repair and we emailed the customer a shipping label.

We have reached out the the customer on 3/**/15 and 3/**/15 and offered a resolution.  Customer will be notified again with shipping information once camera is repaired and it will be shipped back with overnight shipping.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me and the matter has been resolved.  As of Thursday, October **, 2014 at 11:27 AM, I have not received a notice of shipment.  
Sincerely,
[redacted]