Nikon Inc.

Review: I bought a Nikon camera about a year ago model Coolpix s6300 with #[redacted]. The camera just stopped working all together. Charging it and new battery does nothing. A Nikon camera should last more than a year. Its not a disposable camera. This is my second Nikon camera and I cant believe the poor qualty and craftmenship of this camera. Nikon will not respond to my letters. If they dont fix this problem I will never buy Nikon products ever again. I took this camera to the store and they told me they dont know what is wrong. They suggested a repair shop that fixes cameras. I paid good money for this camera bran new at [redacted].Desired Settlement: Just want a camera equal to or better then my model that works and will last lobger than a year.

Business

Response:

We are sorry that we did not receive the letter that was sent by customer to Nikon and no record found of customer calling for assistance or a repair. Customer has been called and information sent on how to contact Customer Service and how to send in camera for a repair. The warranty terms were explained as well.

Review: I shipped off Nikon D600 camera to repair facility on 2/*/2014 because of excess of black specks and smudges and got it back on 2/**/2014 without repair. At once, I return it on 3/*/2014, I have not received any type of response.Desired Settlement: I would like to have a camera replaced or full refund.

Business

Response:

Camera was repaired and returned to customer via UPS. Delivered to customer on 3/**/14 @ 11:48 am with adult signature required. Tracking number and S.O. number were communicated via email.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

received a camera back on 3/**/2014 without repair. Spots, smudges and some spiral lines are still exist. It seems that Nikon did not perform a repair work at all. I would like to have my camera replaced or full refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Nikon will contact customer and offer a resolution.

Review: This is a warranty issue I was told that physical and internal damages are covered 1 year after the product was purchased well Nikon is trying to tell me that physical damages are not covered under warranty since when that is suppose to include all drops and internal problems for 1 year after purchase! The problem is also internal with the camera there is a dot on every photo! I don't care about the scratch as much as I do the internal problem but Nikon didn't want to here about the main problem just the physical damage and most companies cover all physical and internal damage up to 1 year I am tired of getting screwed by these companies! I went through this with Canon and no Nikon! The main problem is internal not the physical damage! I care about the quality of my photos I am a photographer and the internal needs to be fixed and they are refusing to fix the internal!Desired Settlement: I want a new camera not a refiburshed camera if the internal can't be fixed! I want a replacement ASAP I am without a camera for 3 weeks now!

Business

Response:

We are offering the customer a complimentary repair.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Hi I just got the camera back yesterday and there are a few scratches on the digital lens on back that was not there when I sent the camera in for the repairs! I am in the process of testing the camera out to see if there is a dot on the photos! This is unacceptable! They need to inspect the camera before sending it back to the customer! This proves that Precision and Nikon doesn't care about their customers! Thank you[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer has been contacted via email and sent a pre-paid shipping label. Once the camera is received we will do a re-evaluation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] Hi They gave me a different model S9700 it's been too cold to test it out but if something is wrong I will start a new case! Thank you for everything! You can close the case with Precision Camera's too! Have a great day! [redacted]

Review: Nikon D600 has a known dust/oil issue. Many users have said online after they clean the sensor the problem occurs again. After calling Nikon about the person said I will have to ship the camera in for repair. I inquired about a refund since the camera is only 9 months old with 6000 shutter counts. He said we can only correct the issue and not issue a refund. Since my serial number is from the very few released it seems like what ever Nikon does to correct the issue does not work. Instead of going through the hastle of sending the camera back and forth I asked the price of the camera be refunded so I can go get a new camera which Nikon declined. If you lookup online hunders of people have complained about this issue and how Nikon solution doesn't work as it keeps coming back. There are even speculations that a D610 a newer model will be released to correct this on going dust/oil issue. I am not sure why Nikon is not owning up to this issue and taking care of the loyal customers.Desired Settlement: I would like Nikon to issue me a refund for D600 so I can purchase a new camera. I bought the camera on Dec 2013. Started noticing the issue in January. Didn't use the camera much but since now I have started a business it has become a necessary. If Nikon can agree on issuing a refund I would be glad to send the camera back.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Nikon Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: My 1 week long story how Nikon SCAMed with my order.

How Nikon USA advertises their product online available and then after order made cancel it in 4 days and simply say sorry for that incontinence, you can choose other product.

For my June **.2014 international photography trip I have ordered Nikon D 800e camera body from nikonusa.com on June **.2014 so I can get it before my trip.

My conformation is:

Order number: [redacted]

Subtotal (1 Items) $2,699.96

Shipping: $12.50

Tax: $143.10

Order total: $2,855.56

On Monday June **.2014 my order status showed: being processed and ready to sent to customer.

I contacted to call center on Tuesday **.2014 to check my status and I received below answer on phone and then e-mail:

Discussion Thread

Response Via Email ([redacted].) 06/**/2014 03:11 PM

Dear [redacted]___________

Thank you for contacting Nikon Support. Per our conversation, order number [redacted] is currently in processing. Once the order has been processed it will then ship out via UPS Ground shipping, any further questions please feel free to contact us.

Thank You, [redacted] The reason I contacted to know when at latest time I receive my camera so I can purchase my air ticket accordingly. I was told by [redacted] that I will be receiving the camera on June **.2014. According to her I supposed to get tracking number next day, which was Wednesday **.2014

I did not get any confirmation and my status was still being processed by next day, but my bank account was pending for $2,855.56.

Since I haven’t heard from Nikon anything by Thursday night I checked my status and it showed – order CANCELED:

I sent this time late night e-mail:

Customer ________ via Email06/**/2014 09:56 PM

Greetings!

It has been hard and unclear our communication with Nikon company and my

order status.

My status shows that is is canceled- please see attached *screenshot! *

For my several phone calls I have been answered that it has been processed

and will be shared tracking number soon!

1) Why I do not have still any confirmation email about my shopping status!

2) Why my order status on Nikon account shows canceled currently?

3) It has been 5 days and I have any official response from Nikon.

I do appreciate any official response from Nikon!

On Friday, June **.2014 I called to customer crevice then requested to talk to [redacted], I was contacted with [redacted]. He told my that my order canceled because system could not recognize my shipping address. Which was nonsense. He could not event clearly response what exactly was wrong with my address. He simply suggested me submitting new order and he will give me free 2nd day shipping. I told him that I was not able to add to my cart is there that camera was not available to purchase. He said sorry and check later. I explained that I do not have a time and the conversation is not ordering new one but WHY my order canceled after I got all official confirmations and my account was pending for the amount. He said he does not know the reason. This conversation took about 3 hours!!! Since he did not have answers for me right away.

Then I asked him that I’m totally unsatisfied and asked his official answer to email me; Here is his answer:

Response [redacted]. via Email06/**/2014 02:29 PM

Hello [redacted]_________

Thank you for contacting Nikon. Per our conversation we no longer have the refurbished D800E body available for purchase at this time. As consolation I've offered free second day shipping on your next Nikon store purchase. I do apologize for any inconvenience this may have caused you. When placing your next Nikon store order please contact us prior to placing the order so that we may apply the freeshipping for you.

Your reference number is [redacted]

Best Regards, [redacted]. Nikon [redacted]

Then I called to corporate office in NY around 4 pm and was connected with [redacted], they do not introduce themselves with full name or their position so not sure what was her duty. She answered that she has full authority to help me solve this issue. After I have retold again my 1 week long story with Nikon she simply said sorry you can choose Nikon D 800 refurbished instead with 10% discount. Which is not what I asked for: before ordering Nikon D 800E we rented this specific camera to test and then selected. I did explained but she keeps telling there no way to sell me Nikon D800E on that time. I asked her if I talk to her [redacted], she said there no one, if I complain she would be the only person to go.

After 1.5 long conversation nothing cleared my question why no one called my and informed about cancelation so I could have enough time to reorder or why [redacted] says was a problem with my shipping address. Why then Nikon pending my account for the amount till now? ( I checked on Sunday night it is still pending, I can provide screen shot copy)

This is Nikon’s answer – sorry for incontinence!

Here is her answer:

Response [redacted]. via Email 06/**/2014 04:44 PM

Dear [redacted]_______

Thank you for speaking with me regarding your Nikon Store order today. When we spoke I let you know that we had an issue with our inventory that caused your order to be cancelled. Although you received the confirmation email, your order did not process and no funds were taken from your account. I offered you, as a resolution to this issue. This offer is only valid for the Nikon Store, while supplies last. Again, I apologize for any inconvenience.

Kind regards,

[redacted]__Desired Settlement: I want to get my promised Nikon D 800E refurbished or new not D800 by June **.2014 before I fly to my international photography trip!

If refurbished not available then new one with the same price as a refurbished price, since I lost 1 week, and now ready to leave to my trip without camera :(!

Business

Response:

When customer placed an order for a D800e refurbished camera, due to a high volume demand at that time, the product was not available for fullfillment of the order. For compensation Nikon offered a discount for a D800 refurb camera which was available as well as a shipping discount. The offerer was declined by the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is the same answer! Totally not satisfied and disappointed for this irresponsible answer. Now I can't purchase any camera since the amount is pending on my account and not cleared yet, and I have to change my flight ticket dates for later before I find a camera.

When we are dealing with a corporate or big companies like Nikon we are dealing because of their commitment!

Now what the difference between Nikon and some unknown online sellers?

I guess the same both easily can SCAM and drop a ball.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are very sorry we did not meet customer's expectations regarding this sale. It is unfortunate the order needed to be cancelled however we are happy the customer was able to obtain her product choice from a Nikon dealer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Unfortunately all my gear from Nikon and registered on Nikon USA, it means I will have to deal with this level of customer service again , if something goes wrong with my waranties.

Hope Niok will review their policies and replace incompetent managers so customer experiences was smooth and pleasant. For now try to avoid shopping or dealing with Nikon Inc]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I bought Nikon D750 body (serial # [redacted]) on Feb **, 2015. Since then it was in service for 3 times and still has a problem.

Right after purchase I found out there was a recall for "flare issue". I sent my camera for recall service on 02/**/2015, service order #[redacted]. I also asked to check the AF operation, which was also provided. Then, after receiving it back, the camera was still giving me a front focus with all of my lenses. I sent the camera back for service on 03[redacted]/2015, service order #[redacted]. When I got it back, the response was that there is no issue and nothing was done, but I noticed improvement in focusing with all of my lenses. Shortly after this I started getting intermittent issue with AF-servo button - when using camera outside on the sun, after 2-3 hours the button was getting jammed electronically, not allowing me to use the camera anymore. Then the issue would resolve, when the camera cooled down. I had this for 2 times and I called Nikon. They confirmed that it could have been caused by the first service (S/O #[redacted]), because "front body" of the camera was replaced as part of that service. I sent it back for service on 06/**/2015, service order #[redacted], providing a letter that said that the issue is intermittent and will not necessarily be present at the time of inspection. Nikon responded that they checked everything and there was no issue. The day I got it back - I had the button jammed out of the box!!! Luckily, I was able to film this, using my video camera. I uploaded the video on [redacted]: [redacted] and asked Nikon to review this and do something about this issue, but since then I am ignored. I do events photography outdoors and this issue is unacceptable for me. I cannot rely on this camera, reliable operation is required for my business. With this camera I am always at the risk.

I was loyal to Nikon for more than 10 years. I have 2 cameras and 5 lenses, but this makes me feel Nikon doesn't care about me as a customer. How many more times I need to spend my personal time and send it back just to receive a response that there is no issue? This is unprofessional!Desired Settlement: I believe the faulty unit needs to be replaced or some major service needs to be done to AF-servo button and related electronics to eliminate this issue in the future. Simple check that AF function works is not enough! The issue is intermittent and still there!

Business

Response:

Customer was contacted on 7/**/15 and we requested to see his camera for a re-evaluation. The camera was received here on 7/**/15. Once evaluation is completed we will contact him with our findings.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thanks, but I would like the Issue to be resolved, rather than another "evaluation" to be performed. Nikon already evaluated my camera on 06/**/2015 (service order #[redacted]) and found nothing. I had my evaluation when I got it back (see [redacted] video I provided) and the problem was there. I will mark this as resolved when I have my camera back with intermittent issue addressed or if I get a replacement. Regards,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have been waiting for a part for this repair and the part is due to arrive on Monday, August [redacted]. The repair will be a "rush" and customer's camera will be shipped to him by overnight shipping with adult signature required.

Review: I purchased a Nikon CoolPix AW100 on 2/**/2012. The camera cannot be turned on during a trip in May 2013. I mailed it back to Nikon for repair June 2013 (service order # [redacted] dated 6/**/2013). Camera was mailed back shortly after without being repaired. I was charged $149.07 for repair and shipping. I contacted Nikon about the issue. I was told to send the camera back again. The second time camera was sent back to me, it was still not repaired. During the month of July through September, 2013, I sent the camera back to Nikon for a few times because the problem was not solved. Camera was not repaired in the end.

Early 2014, I received a COOLPIX AW110, as a replacement of the AW100 I assume. In March 2014, I used the new COOLPIXAW110 for the first time. The replacement camera could not be turned on after taking a few pictures and a short video. I did not use the AW110 camera in the water yet. I mailed the camera back to Nikon again in May 2014 (approximate). A few weeks later, the camera was mailed back to me, un-repaired, again. (Nikon Reference number of the 2014 repair attempt: [redacted]).

The repair process has been taking over a year, during which I have not been able to have a usable underwater camera. It's difficult to get in touch with the customer service representative, and if I manage to get in touch with one, none of them know what's going on with the repair, and why the camera kept being sent back to me un-repaired.Desired Settlement: Refund of the defect camera cost of $280.42, plus the repair and shipping cost of $149.09.

And possibly never buy, and tell my friends never buy any Nikon product again, because they don't care what happen to their product once sold.

Business

Response:

Customer has been sent a prepaid shipping label to send camera in for an evaluation for a replacement. We are sorry for any inconvenience this has caused the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

During the last year I tried to get this camera repaired, every time I complain to Nikon why was the camera sent back to me without being repaired, Nikon would send me a mailing label and ask me to send the camera back again. This is the same response they are giving right now. I have sent the camera back to them 4-5 times, in the end, after a whole year, I still have a broken camera that does not power on. I am tired of doing this. I wish to have my purchase price ($280) plus repair cost ($149) refunded.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

In order to assist customer with a replacement camera to resolve this issue customer should use the prepaid shipping label and send camera to Nikon.

Review: I bought my Nikon camera several years ago. At the time of purchase, I completed registration for my camera completely. I recently tried to log into my Nikon account, and it turns out someone else has registered using my email. Not only that, but I was able to see that this male used the same registration number as that of my camera. I have no idea who this person is, or how he got my email or how he got hold of or somehow got linked with my camera's registration. I immediately sent a message to Nikon on Nikon's website, explaining the matter in detail, and specifically requesting a response as to what happened. I made it clear how serious this matter was due to the very strong possibility that it may be identity theft. I also mentioned it could be possible someone at Nikon could have mixed my information with that guy's information, which makes me just as upset if that's the case. I never received a reply. I resent another message escalating the seriousness of the matter. Still no response. I would like this matter to be investigated further and answers given as to what happened. In the meantime, because my email is a just a secondary email on this stranger's account, I keep changing the password but he is able to rechange it again. PLEASE HELP!

I love my Nikon camera, but after this horrible experience with the company, I don't feel I want to do business with Nikon again.Desired Settlement: I want this escalated to the highest level. My security may not mean anything to you, as evidenced by the lack of response from your customer service, but it means everything to me. I think you should care about your customers, especially if this turns out to be identity theft that your company just ignored. Inexusable. I want an explanation, and I want this fixed asap.

Business

Response:

Customer was called on 8/**/14 and left a message that the problem has been fixed and assured no one has her information. We are sorry for any inconvenience this has caused. A follow-up email was sent to the customer on 8/**/14. We have not heard back from the customer at this time but welcome the opportunity to assist further if needed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I did receive a message from a representative from Nikon on my answering machine, however she left a long-distance number to call her back. Why would I incur long-distance telephone charges to call back a company that caused this entire issue in the first place? At the very least, she should have given me a toll-free number. I also received an email from Nikon stating there had been a database error on their behalf which caused the crossing of information of my email and camera serial number with someone else's information. In that email, it was stated that Nikon did not receive my urgent emails to them because of the "same database error." I'm sorry, but I have a difficult time believing this, and believe it is just a bandaid to cover up a breech of patient privacy and confidentiality, as well as horrible customer service. I received automated confirmation emails after each of my sent messages, stating Nikon did receive my messages and someone would get back to me. Nikon has stated that my information was never given out, but obviously the person whose account had my email and serial number mixed with his did have at least this much access. In today's day and age of computer hacking and identity theft, it seems even just a little bit of information can cause significant damage. Nikon's email reply to me stated they have "fixed" the problem, but after all that has happened I do not feel confident at all with dealing with Nikon, Inc. At this point, unless another issue comes up with my account with Nikon, I have no desire to communicate further with them. However, I do think it is important that this complaint remain visible on Revdex.com so that others can be informed consumers.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Not honoring their warranties

I very disappointment in the service I have received from Nikon. I have been told twice now verbally that my camera was under warranty. I have recorder the last conversation to show proof. Come to find out that the camera is in fact not currently under warranty because it is refurbished and this product only carries a 90 day warranty. I received the camera as gift form my wife for a birthday present. About a month and a half later one of the SD card slots stopped working correctly (the other one worked fine and I was able to use the camera without any issues). This would have been about 45 days into the refurbished warranty. Obviously I would have sent the camera in for needed repairs if I hadn't been told that I had a 1 year warranty. It's very clear that Nikon made a mistake when you listen to the recorded conversation. They kept trying to negotiate the price over and over instead of just owning up to the mistake. The manager says that they may have told me that the camera is under warranty but that was a mistake. This isn't fair, their mistake cost me money. Since I have paid $60.00 already to get the camera insured and shipped to Nikon, I have no chose other than to take the 40% discount under protest to get my camera fixed. The cost for repairs should be nothing! They should honor what they tell their customer even if they make a mistake over the phone. Their mistakes shouldn't cost their customers money.Desired Settlement: I shouldn't have to pay for anything. The customer service agents mislead me into believing I plenty of time on my warranty and the issues that I was having would be covered under warranty. I have recorded phone call to prove it. I just need to know how to send this in.

Business

Response:

A reply to this complaint was previously send on 1/**/14 to [redacted], Revdex.com Dept. [redacted]. 2nd reply: In response to your request dated 12/**/2013 Nikon has contacted the customer to advise that we will be refunding him full amount paid for his service as a gesture of goodwill. We did offer him a discount to the original estimate as well.

Review: Worst warranty Ever!

We got the Nikon Coolpix S9400 camera as a babyshower gift..A $300 camera! Thinking Nikon was known for great quality. Wrong. The camera has had multiple issues and upon calling for the warranty to fix it we are stuck being without a camera for up to a month, possibly longer and also stuck paying shipping and insurance before they will even repair the bad camera that they sold us. VERY SAD!Desired Settlement: Id honestly prefer a refund to buy a camera from a company that actually cares about the quality of the product they sell. Over a company who will sell you a bad camera and than make you spend more money to have them fix the crappy camera they sold you. Very disappointed!

Business

Response:

Nikon received customer camera on 1/**/14 and repaired the camera covered under warranty at no charge to the customer. The camera was shipped back to the customer via UPS Ground and received on 2/*/14. The shipping charges to Nikon are to be paid by the customer according to policy.

Review: I purchased a Nikon A100 to supplement my Nikon DSLR cameras for promotional marketing work when needing quick photos or photos when the environment wasn't friendly to my more sensitive Nikon camera equipment.

Upon receiving the camera, I noticed that the product packaging wasn't sealed. I was provided a white label box with REFURBISHED PRODUCT label on the box. I expected a REFURBISHED PRODUCT, but according to Nikon's support, I should not have received an unsealed box.

I took the camera out of the unsealed box and took 3 photographs. I noticed the buttons and interface were slow to respond, lagging, and I immediately put the device back in the packaging, because I found it to be unusable for my work. I contacted Nikon 14 days after it was shipped (within their return policy term), and after several long waits and being repeatedly put on hold, I was told that I was ineligible for an RMA because the product had been used.

My complaint is of an inferior product, inconsistent with what I was led to believe in marketing.

Publicly, the Nikon product webpage says, "It packs a 5x Zoom-NIKKOR ED glass lens and a 16.0-MP CMOS sensor to record low-light and fast-action photos and Full HD (1080p) movies."

while in my dispute email with Nikon [redacted] on December *, 2013, [redacted] states " In regards to your inquiry the lag in taking pictures you are referring to is natural for the AW100."

[redacted] continues, "Once a product has been opened and used it becomes not returnable therefore we will not be able to issue a RMA number. [redacted] I am sorry we cannot be of further assistance to you regarding this matter. "

One cannot "record low-light and fast-action photos" with a camera that is "natural" in "lagging" and I'm upset at this treatment and for Nikon wasting my time and refusing to understand my needs or expectations. The product is in the exact same condition as when it was sent to me, and I want to return it for a refund.Desired Settlement: 1) Nikon issues Return Merchandise Authorization (RMA) number

2) I return the product

3) Nikon issues full refund for the product

4) I continue to be a happy Nikon customer in the future by purchasing products that I can try before buying

Business

Response:

I apologize that our support staff didn’t make an exception for this customer. If he’d still like to return the camera please have him send it to my attention:

Nikon Inc.

Assuming no damage or abuse is found we will refund the purchase price.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I no longer have the defective device. I sold it "as-is" for a fraction of what I paid for it when the Revdex.com closed the case for Nikon's non-response. There is no longer any remedy Nikon can take to resolve my issue due to unfriendly service management policies and unacceptable delays in response.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I am a beginner photographer and I just started using entry level dslr camera for capturing my memories. I bought a refurbished Nikkor lens form Nikonusa.com on April [redacted], around 12:30 am. I received the item on Wednesday night around 8pm. I carefully opened the replaced box (refurbished product box) and I immediately realized that it is not a good fit for my photography purposes. Since the Nikon costumer support were not available that time (out of business hours), I just called them the day after in the morning (around 11:30) to discuss about the problem and to exchange that lens with another one.

The representatives informed me that they don't accept return/exchange since I have opened the box. They just referred me to their policy page. Today (Tue, April **) I contacted them again and after talking to representative , I asked her to transfer me to her supervisor. Supervisor told me that I had to make sure that the product is good fit for me before my purchase. She said that I had to talk to Nikon technical support representatives before placing order. Actually, I exactly wanted to talk to representative and get professional advise for choosing the right lens, but the live chat and customer support were not active out of business hours when I wanted to place my order. I would like to argue that there is huge gap here... The big question is: If they claim that customer has to make sure about his/her purchase by talking to their representatives, why they allow users to place their order out of their business hours when there is no access to representatives?! If they really take care of the customer's right/wrong purchase, they must explain it clearly in their return policy that "customer must place his/her order in business hours and talk to Nikon professionals before ordering the product."

Second, do they expect customer to somehow magically know that product in an unopened box is a good fit or not?! If so, how they can justify that?! Imagine that you have purchased a shirt from online store and they tell you that we don't accept product return, because you have opened the package to try it and figure out if it works for you or not! It seems very illogical to me!

Third, the Nikon refurbished products don't come in original Nikon packaging box. Somebody has previously returned the product to re-seller and Nikon put them in a cheep cartoon box with a barcode and Nikon label. If they really care about the original package sealing, there is no original package nor sealing for refurbished items.

I cannot describe how dissatisfied and unhappy I am with Nikon customer support. Because I could buy the same product (brand new) form amazon (free shipping, hassle free return, and tax free in my state), but I put my trust on official website of manufacturer and they completely disappointed me, not only by their return policy, but also by disregarding my problem (which might be other customers' problem). I cannot imagine that Nikon only accept return for the products that have not been seen by customer!

I believe that it is not fair to me and other customers at all.Desired Settlement: Fair treatment... I also really want to solve this issue for all other customers in the future...

Business

Response:

We have responded via email on 4/**/15 to this customer and offered a return of his lense.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In late 2014 I purchased a Nikon camera setup from [redacted]. It included a D7100 DX-FORMAT DIGITAL SLR BODY (entered it into your system as service order number [redacted]). We returned the unit after the third use because we were picking up a light spot on the photos under high shutter speed. The service department failed to identify the issue and returned the body as having been fixed. It was not. We immediately sent the unit back for service and Nikon identified a hole or holes in the shutter. We are being asked to pay for this defect.

I own a professional video production and photograph studio and we're professionals. There is no possible way that we caused damage to this camera. It is practically new. I fail to see why this defect is not covered under warranty. Please show me how this is not a warranty defect.

I need to get the camera body fixed and back into production.Desired Settlement: Please repair this unit or convince me that we did damage somehow. Alternatively, show me how this is not covered by your warranty. I want you to know that if the outcome is not desirable I will take this matter to small claims court in Cumberland County Maine and I will use my video production unit to create a nice [redacted] video/review of your service center and my experiences. That might sound like a threat - but, it is just little me ([redacted]) who is not afraid to use the power of the Internet to challenge a big company.

I'm fair and open minded.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.It appears that my issue with Nikon we just a misunderstanding. I am very satisfied with the outcome and I hold Nikon in high regard.

Sincerely,

Review: My len Nikon 24-70m f2.8 Nano, has 5 years Warranty from 2013, I sent lens to Nikon to service on 01/**/2015. Nikon took me 2 weeks to check and repair. When the len sent back to me by [redacted], it was damaged or missed in transportation due to Truck accident in Chicago and the package sent back to NIkon. after fews day I called nikon to check, Nikon said that [redacted] stated that delivered without signatures. I did not know why Nikon can do it without adult sign with the lens costed more than thousand dollar. Nikon claim to [redacted]. Nikon sent me a replacement one but it is refurbished and had some damaged in front and crack at serial number but on the invoice it stated that Completed package ( I expected it come the new lens) Since , my missing len still have 3 yrs more for warranty. The refurbished is 90 day warranty only . I put the lens to Camera, I found out that the lens has defective , take few picture the image was out of focus. I tried to call Nikon to return the lens since it was defective , Nikon take me long time for sending shipping label, It is terrible . when I called in Customer service they promised that they will send the shipping label to me. Now , I scared that they will send the refurbished one again, it wasted my time and money. I have wedding even this Saturday, but I did not have good lens to take picture for My customer, I have to rent the lens. Please send me the lens without refurbished. ThanksDesired Settlement: Without refurbished lens. I do not want to waste my time

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a rifle scope that is defective and the co will not send a return lable nor cover the costs of labor and mounting supplies required for installation.Desired Settlement: Refund

Business

Response:

An email has been sent to this customer on 9/**/15 with a prepaid shipping label. We are requesting to see the rifle scope for an evaluation.

Review: I purchased a Nikon D3200 from [redacted]... refurbished. The camera had never worked. I put in a warranty claim with Nikon and had several difficulties. No one would take any action... they would delay and tell me they would call me back and not call back within the timelines I was told. The same would go for Email. When, after an exhausting fight, the company agreed to fix the camera they had me pay to ship them the camera... and I got it back still broken. The shutter is delayed and the camera often fails to focus. I gave up... and considered actually going through an outside company to get the camera repaired. a friend told me about the Revdex.com and that they could advocate for me in getting the camera fixed.

Part of the issue with the camera is that it just seems to be a lemon. Sometimes it works and sometimes it doesn' [redacted] very hit or miss but useless to me this way. They will call to troubleshoot and the camera won't have an issue... then it will again. They don't seem to understand this on and off problem and honestly it seems that when I sent the camera in it probably didn't work poorly so they just sent it back and made me cover the cost.Desired Settlement: I would prefer to have a functioning camera. My guess is they may have to replace the one I recieved. I don't have much faith that they will repair the camera should I send it in... I don't think they know what's wrong with it. It's just a poor functioning camera that works 60% of the time.

Business

Response:

Customer's camera and lens has been evaluated and no issues have been found. We contacted customer of these findings via email on 12/**/14. She has also been provided with information on camera usage and settings. For the return of her equipment we provided a tracking number as well. Equipment is working according to Nikon standards.

Review: I've sent my Nikon D5300 camera and Nikon 35mm f/1.8G AF-S DX lens in for service twice now for inaccurate and inconsistent focus without success. The camera still focuses extremely poorly with the 35mm lens. I initially sent the camera and lens in for service on June **, 2014. I received the camera and lens back with the same problem still present on July **, 2014. I contacted Nikon again on August *, 2014 and was told that it was most likely user error. I was told to upload some pictures to prove the problem exists before they would authorized service again. The Nikon representative replied on August *, 2014 and said the pictures I uploaded didn't show anything wrong. I had to post my problem on a photography forum and got help from a moderator on how to setup a test shot to clearly show the problem. I uploaded those test shots and contacted Nikon again on August [redacted] and got approval as my test shots clearly shows a front focusing problem. I sent the camera and lens in for service again on August [redacted] and got them back today on the [redacted]. I took some test shots again and the camera is still front focusing.Desired Settlement: I just want a properly working D5300 that will focus accurately and consistently with the Nikon 35mm f/1.8G AF-S DX lens. I'm not sure if this is possible with continual service by Nikon since they've failed to do so twice already. I'm not even sure if a replacement will solve the problem since a few people have complained about the same problem with their D5300. Many people with the older D7000 have also complained about the same problem. The D7000 is relevant because it uses the same Multi-CAM 4800 auto focusing system as the D5300.

Business

Response:

Several attempts were made to contact customer by phone and email. An article was also sent explaining "Live View and Viewfinder Focus". Customer will receive a prepaid shipping label to send in equipment for another review.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I received an email from [redacted] at 12:58PM PST on 8/** and called back a little after 1PM but he was out of the office since his day ends at 4PM EST. I checked my caller ID but didn't see any missed call and there wasn't a message left on the asnwering machine. I called Nikon Support and was told that I had to deal directly with [redacted]. I asked to speak to a [redacted] or [redacted] but was told none was available. I was told that one would call me back but never got a call. I was able to contact [redacted] on 9/* and was told to send in the D5300 and the 35mm lens again so he could personally inspect it. I told him that I'm not very confident about a successful repair and wanted a replacement because I've been trying to get a properly working camera since the end of June. He told me that my only option was to send it in for review and that I had to wait for him to inspect it, the service department to make repairs, and for him to inspect it again. I told him that I need the camera and lens back by 9/** and shipped it off to Nikon. The tracking shows that it should arrive at Nikon's facility on 9/*.

I did get the link [redacted] sent about the difference between shooting with the viewfinder and live view. I fully understand the difference between phase detection autofocus and contrast detection autofocus. I uploaded pictures shot with the viewfinder and live view to show that the problem is with the phase detection autofocus since it only occurs with the viewfinder. I thought that this would make the repair easier since they have more information about the problem. I don't like the fact that every Nikon representative that I've spoken to have insinuated that the problem is with me not knowing how to use the camera. This is a well known problem with the Multicam 4800 autofocusing system. I feel like Nikon is just trying to drag this out in hopes that I get frustrated enough to just give up. I have no confidence in Nikon being able to successfully repair the camera in a timely because they have already failed to do so with the two previous attempts. The last time I sent the camera and lens in for repair took especially long for no reason from what I can see from the paperwork that was sent back to me. The lens, service order number [redacted], was supposedly on hold for a week because Nikon needed to wait for parts but there was nothing replaced according to the invoice sent back to me.

I am ready to contact the local news stations for help through their consumer problem program if this doesn't get resolve in a timely manner. I feel obligated to tell others of the poor service provided by Nikon and their inability to stand behind their product.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I'm debating on whether to send the new replacement camera in for adjustments when the three previous attempts to adjust the original camera didn't resolve the focus problem. The option for a refund isn't a good one for me because [redacted] gave me a $270 discount on the camera, which would make the refund amount over $200 less than the current retail price.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

A senior [redacted] has contacted customer via email on 10/**/14 offering a pre-paid shipping label. It is recommended the camera and lens come into our service department. Service has indicated they can be of assistance, however at this time [redacted] has not replied to the email or used the pre-paid shipping label.

Review: Defective and under warrantee got serviced twice and still not fixing the problemDesired Settlement: Replace or return my money. Wrote a letter and had repair done twice still no repair. Asked for a replacement but they didn't do it. Calling a third time to see if they can fix the problem.

Business

Response:

Customer has been contacted 3/*/16 by Customer Relations by email and his scope will be replaced.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]they only sent an email with a shipping label not an actual scope still waiting on a new scope or full refund not accepting until this is resolved not just as an email with a shipping label.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The scope was delivered to this customer on 3/*/16 at 10:10 am via [redacted]. A follow-up emails has been sent to the customer with the tracking number.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Although we did receive a new lens it was a different model but at least it was replaced Thankyou.

Sincerely,

Review: I purchased a Nikon 35 mm f 1.8 lens 2 years ago from Fry's Electronics in Phoenix, AZ for $200. The lens worked beautifully for two years however, the last time I used the lens, I took a picture that was fine however, next one I took the picture was overexposed. After carefully examining the lens I found that the aperture blades were stuck open. I then removed the lens and moved the depth of field lever and the blades seemed to be working because they opened and closed. I put the lens back on the camera and took another picture which again was overexposed. Took the lens off again and moved the depth of field lever this time it did not move the aperture blades. I sent the lens into Nikon last Thursday and today I got a reply back stating that the aperture blades were broken and that it was due to physical damage as in dropping the lens. Therefore, the lens is not covered under warranty. They did offer to repair it however, the cost to fix my $200 lens? $186!!! The lens was never dropped or hit while in my possession. The lens has no evidence of being dropped and is in pristine condition. My complaint is that Nikon can get away not honoring their warranty by saying broken due to physical damage when there is no physical evidence of external damage to the lens. Before I came on here to file a complaint I read a whole list of people that have experienced the same issues with them. I also called a local camera shop and they told me that they see that quite frequently. There is a computer chip in those lenses that allows the camera to communicate with the lens and they told me that sometimes the chip goes bad and that they have seen this very thing happen to other lenses.

Product_Or_Service: Nikon 35mm f 1.8 g lensDesired Settlement: DesiredSettlementID: Replacement

I would either like my lens replaced, repaired or a refund of the purchase price so I can buy one that is comparable from another company.

Business

Response:

Customer's repair was not covered under warranty due to physical damage. Lens was returned to customer with no service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The lens was not dropped or damaged due to physical damage. Their statement that it was is a blatant lie. There was no evidence of damage to the outside of the lens. Not only that, I had the lens fixed at Tempe Camera in Tempe, Arizona and they told me they have seen quite of few of these lenses come into their shop with the same problem. They said it has to do with a faulty chip in the lens that communicates with the camera. Furthermore, Nikon has a record of not admitting they have faulty products it took them more than a year to admit there was a problem with their Nikon D600 Camera which had a faulty shutter mechanism causing oil spots in photos. The company can do whatever they want but if they do not compensate me for the lens I will just not buy any more Nikon products, simple as that. I am a professional photographer and I will be telling my colleagues about their inability to honor their warranties. If they are going to screw me over on a $200 lens I would be dumb to spend $6000 on a D4s or one of their other expensive products. I also find it criminal that Nikon would charge $186 to fix a $200 lens.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Contacted [redacted] and he will send lens in for a re-evaluation. Offered him a prepaid shipping label.

Consumer

Response:

I am a student as well so my time is limited but I am shipping the lens out today however, I don't see what the point is since it was already repaired?

Sincerely,

Review: Nikon on the phone and website tells of the no fault warrenty.They will either repair or replace in 5 to 10 business days. Nikon has had the binoculars monarch 3 since november [redacted] in their repair dept every one I talk to gives me a different story and now the last email said they may be available mid janurary if that is so 2 months is a long way from 5 to 10 business days and also if I was not patent they would just send a cheap 75 to 100 dollar pair not the 225 dollar pair I orginal bought .All I wont is the issue resolved in a timley manner and not lied to any moreDesired Settlement: repair my order new pair of the minorch 3 if not in stock the next upgrade not a downgrade

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,