Nikon Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Nikon's faulty implementation should not be my problem.  I do not accept his as resolved.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

1/**/15    Customer did not contact Nikon regarding any issues with his D600.  The sensor cleanings he stated were not performed by Nikon Service therefore we are unable to reimburse him.  However, we have serviced the D600 under the Technical Service Advisory and...

the camera is presently being shipped back to the customer.

Customer's original camera has been replaced but she remains dissatisfied.  Email requests have been sent on 3/*/15 and 3/**/15 with no response.  We have requested trouble shooting information but it has not been received to date.  Third party software is being used to control the camera.  Although we are attempting to assist customer is not cooperating.

We will reach out to customer and offer a complimentary one-time repair.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have...

determined that my complaint has NOT been resolved Because after being sent back 3 times and warranty will be over in a few days, I need to have this camera replaced. I sent the camera back Friday.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The order was returned to Nikon due to a missing or incorrect apartment number on the "ship to" address.  A [redacted] store pickup is not allowed to protect a customer's order.  The returned order has been received by Nikon; on 3/*/15 and a  5-10 business days to process the refund. ...

An email notification will be sent to the customer once the return has been processed and then a credit will appear for this order within 3-5 business days.  The 2-3 billing cycle mentioned for the refund is for when the credit will be reflected on her billing statement.

Customer's camera has been evaluated by an Level 3 Tech Support Specialist as well as Service.  Camera is in good working condition and thereare no findings that a repair is needed or a reason for photos being deleted.  The camera has been into Service twice.  It was returned on...

11/**/14 to the customer and he was notified of a shipping tracking number;  however the customer has refused delivery of his camera for the second time.  If there is any further need for assistance he can call Nikon Customer Service.

The customer has been contacted and sent a battery cover on 3/**/15.  The customer appears to be satisfied with the resolution.

Customer has been contacted via email and sent a pre-paid shipping label.  Once the camera is received we will do a re-evaluation.

We are offering the customer a complimentary repair.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My complain has nothing to do with the normal "Flare" that happens on camera. My complain is specific on the "Service Advisory" issue as on your website reads "We have received indications from some users that when photographing scenes in which a bright light source, such as the sun or high-intensity lighting, is at a certain position along the top border of the frame, flare with an unnatural shape may sometimes occur in images captured with the D750 digital SLR camera."And that is what happens to my picture. "Unnatural shape" on the top border of the frame. I have provide my picture to proof the point and they are still saying it is within the spec.When I request for sample images from Nikon in regard what is their definition of "Unnatural Shape" as well as what is suppose to be appear on the image considered "Within Spec", They are failed to do so.Therefore they can claim what is within the spec and what is not on their own without needs to provide any proof. And if all Nikon cameras within the Spec and still exhibit the issue, consumer have the right to know before purchase and decide do we still want a camera like it.Also if Nikon believe my camera is normal, why they have me sent it in for repair the second time? If they told me that nothing they can do about it or the camera is normal back then, I would have a chance to return this camera and get a full refund. But instead they looked at the picture I sent to them and told me to send in the camera for repair the second time. That cause me not able to return my camera for a full refund because of the length of time.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer's camera and lens has been evaluated and no issues have been found.  We contacted customer of these findings via email on 12/**/14.  She has also been provided with information on camera usage and settings.  For the return of her equipment we provided a tracking number...

as well.  Equipment is working according to Nikon standards.

Nikon has contacted the customer and due to a repeated issue his camera will be replaced.  This customer appears satisfied with the offer and resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me...

and the matter has been resolved.
[redacted] delivered the appropriately fitting battery cover yesterday evening, 03/**/15. It fits and works. Please extend my thanks to the manager who pulled it from his own personal stock as the representative told me; I very much appreciate it.
Sincerely,
[redacted]

Review: I purchased a Coolpix S800c 11/**/2013 at [redacted] in Vero Beach this camera has not worked. I called Nikon and sent it back for repair to [redacted] NY after a few weeks that sent it back the same way not working. I called again with the same problem, and they told me to send it back this time to a different reapair center and I did reapir # 2 after a few weeks they sent it back, the same way not fixed.

I called them they were sending a shipping label and were going to call me back they never did that was in May. I just went to [redacted] to see if they could help but they couldn't but they agree that there is something wrong with the camera. I just called Nikon and they will call me back. I spent 200.00 on this camera I am a senior citzens and that is a lot of money,Desired Settlement: At this point I want a camera that's works they should send a replacement that work.

Business

Response:

We have contacted this customer and requested the camera be sent in for an evaluation for a replacement. A prepaid shipping label has been provided.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved Because after being sent back 3 times and warranty will be over in a few days, I need to have this camera replaced. I sent the camera back Friday.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer's camera has been evaluated by service as well as a [redacted] and found to be within specifications and standards. We are unable to duplicate any issues found by this customer. The camera will be sent back and the customer has been provided with support contact information.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The camera was returned yesterday in a box without a explanation, it had no letter in box just the camera with a battery taped on it, I don't know if its a new battery or the one I sent them. The camera is now on the charger being charged and I have not tried it yet. I do have contact info from a email. I don't know if they will help because as of the [redacted] of Nov 2014 the warranty was over.Thank you for your help.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I took my camera to Metro Cameras on March **, 2013 for liquid damage repairs. Metro Camera mailed it to Nikon to complete the repairs. Nikon sent it back to Metro without competed repairs nor comments to include why. Metro Camera sent it back to then. Nikon stated on 10-**-13, "they were waiting on a part" so they could complete the repairs. Seven months is an excessive amount of time for them to take for a repair and still they do not have the part to do so.Desired Settlement: Repair and mail my camera back to me directly at [redacted] before Oct. **, 2013. Or replace it with a new camera.

Consumer

Response:

At this time, I have not been contacted by Nikon Inc. regarding complaint ID [redacted]. However, the camera shop Metro Camera did.

Sincerely,

Business

Response:

Nikon received camera through third-party repair center “Metro Camera.” We provided them an estimate of costs in April and got no response so camera was returned to them as per our normal procedure. We re-recieved the camera in August, got an approval for the repair costs and promptly serviced and returned the item.

[redacted]; Customer Experience

Review: I bought a NIKON in the USA that has a one year warranty. I only had it for a month and the viewfinder internally got dirty. Its a simple clean fix. I send it in and they receive it but don't contact me for a week. I call myself to check up on it and find out they forgot to update notes etc. which already puts a bad taste in my mouth. Then minutes later I finally get an email starting the product is from the gray market meaning its a Nikon brand but sold in Canada. No where does it state that nor should matter its the same company and brand. They deny the repair and state they will not touch it. I tried to ask for legal action and a number for legal but they wont give me any emails or anyone else to contact. Its unfair and kind of scary that you cant get a hold of anyone besides customer care.Desired Settlement: I just want my camera fixed thats all I ask for. Thats fair.

Business

Response:

This customer purchased a Nikon D5300 camera from [redacted]. This is an imported camera and it is noted on the [redacted] product page "Import. Comes with Full 1 Year [redacted] Warranty". Customer has been advised to contact [redacted] for service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have been advised this falls in the line of Privity of contract. I have a one year warranty with new products purchased. The brand I bought was Nikon doesn't matter where its made or sold by the company Nikon. Its the same company that makes the product. They need to stand behind their product. I asked for another contact or their legal department and they would not provide that. I also asked for proof in writing that it was from Canada and they could not provide that. They keep cutting the conversation off.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This customer purchased an imported camera from [redacted] Camera and has been advised to contact [redacted] for service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Again they ignored my requests and just copy and paste the same response. Until I questions are answered I will not settle. Thank you Revdex.com for helping get these crooks on the same page.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My husband bought a Nikon Coolpix AW110 for me a year ago. We were in the Dominican Republic at a pool and I used it underwater. It froze up and I thought the battery had just died. We got the hotel room, and when I opened the battery/SD card door, a little bit of water poured out. I got back to the US and called Nikon customer service and was directed to send it to [redacted] and since it was still under warranty, was confident, I would get a fixed camera. Three weeks later, I received the camera back, and when I went to use it: nothing. I looked at the paper with it, and it simply said "corrosion". I called Nikon immediately since the warranty date was looming quickly. The Nikon customer service representative couldn't really tell me anything, and I was directed again to [redacted]. I bought a Nikon camera; so warranty issues should be dealt through Nikon. [redacted] did explain that they "tested" the camera, and basically it was my fault, so warranty did not apply. I still don't understand why don't have a fixed camera or a new replacement. IT'S A WATERPROOF CAMERA AND IT FAILED IN THE WATER. What's the point of a warranty on a waterproof camera?? There was NO help from neither [redacted] nor Nikon, after the camera was sent in. I would like Nikon to honor their warranty, and fix and or replace my camera.

Business

Response:

The customer was called and left a voice message on 6/**/14 that we would like to offer a resolution. At this time customer has not contacted Nikon.

Review: BOUGHT A CAMERA THAT HAS NEVER WORKED WHEN NEEDED! MEMORIES THAT CAN NEVER BE RETURNED! We purchased a Nikon D3000 digital camera on 6-**-13 that after less than 4 months and only around 200 only recreational pictures the camera gave us an "Auto Exposure Error" Code. Note.. This occurred on 10-*-13 at an event my girlfriends 13 year old son had entered for the very first time and the event happens only once a year. Also another issue was that their technical support was closed on weekends. I believe that most important memories happen on holidays and weekends and if it were a minor issue have it resolved over the phone. Now after we were required to pay for S&H to send the camera for repairs we received the camera back around 11-**-13. At this time we took around 10 to 20 pics to test the camera then stored it in a filing cabinet in the house in it's own case. The very next time we needed to use the camera we turned it on and received the same exact error code. Note #2... This was on Christmas day 12-**-13. Wile both my girlfriends children were preparing to open presents. After complaining again the company emailed shipping labels to send it back. Upon receiving the camera we took around 20 to 30 pics to test it and stored it the same secure way again and the same thing happened. The third time of sending the camera back I also enclosed a letter saying if it happened again I wanted a full refund. The 4th time of this happening I have spoken with 4 or 5 people concerning refunds and call backs and have been ignored. Including an [redacted] from customer relations. After not receiving a return call the camera showed up and I have not touched it. I have however left messages notifying them that I was contacting the Revdex.com and if they'd like to resolve this with a refund, to call. I have however not received one. We paid $500 for a camera we had hoped to be dependable that has so far NEVER worked when was needed. I have purchased $60 camera that was more dependable.Desired Settlement: We'd like the missed memories. But are willing to settle for a full refund of the $449.00 + taxes plus s&h charges from first return.

Business

Response:

We have been in contact with customer via phone and email messages (although phone was out of service at one point). Nikon's L3 Tech Support has trouble-shooted with no issue founds. Images have been provided to customer to show findings. We will continue to assist if needed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Because basically the camera has been of no use to us since purchased. We have sent it back numerous times for it to have the same malfunction every time we went to use it. We have not even opened the camera since returned the last time for we DO NOT WANT IT and will NEVER trust in its dependability again.

I understand [redacted]'s statement of Nikon not having a refund policy. However, I don't believe our issue is of the norm and deserves a full refund. To purchase a camera of that price, to us, meant the best and most dependable camera we would have ever owned. Yet it has been the ABSOLUTE WOST! And as I have explained to Elizibeth at Nikon, I am not asking them to back up just their product, but also the Nikon name.

My girlfriend and I have however discussed one other possible resolution. If the company is willing to give us a signed document renewing our original warranty to start from date of signature yet include a full refund policy in the event of previous or recurring difficulties returning. Thank you, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are sorry the customer feels the issue has not been resolved however no issue has been found with the camera and we can not offer any refund. We recommend he call for assistance using the camera's settings and offer continued support if needed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As Anyone can see from this, Nikon is unwilling to make things right. I had thought that the Revdex.com would make a difference. I will further discuss the issue with lawyers. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a new Nikon D5100 camera in February 2012. After taking about 1500 pictures, the shutter mechanism no longer works, at any shutter speed. I get a black image on the LCD screen. The shutter unit is supposedly tested to perform at least 100,000 actuations. I am sure Nikon is aware of the problem because other D5100 camera owners are having the same problem.Desired Settlement: This is clearly a manufacturer's defect. Customers should be notified and the Nikon D5100 camera should be recalled for repair or replacement of defective parts, at no cost to the consumer.

Consumer

Response:

At this time, I have not been contacted by Nikon Inc. USA regarding complaint ID [redacted].

Sincerely,

Business

Response:

Customers camera is two years old and at least 12 months past the original one year warranty. As there is no “Service Advisory” for a known issue this problem would be subject to an estimate and costs to the customer to repair. At this time the customer has not sent the camera in so there is no way for Nikon to provide an estimate.

Sr. General Manager; Customer Experience