Nikon Inc.

Review: I bought a Nikon camera Coolpix S6800, from [redacted]. After about 5 months the Cameras Lens would not retrack into the camera and the Lens cover would not close. Went to [redacted] with the problem and was told to call Nikon. When I finally got through on the phone was told to send the camera for repair it was still under warranty.

Sent the camera paying $7 for shipping for tracking. After about 2 and 1/2 weeks camera was returned. Took the camera to my grandsons birthday party and took pictures about three. Needless to say the same problem happened. Called Nikon Tech Support again and told them the Camera was a piece of junk and I wanted a refund or a Credit and was refused both.

Finally I asked to speak a supervisor and I man got the phone named Ernesto and promised that he would follow up the repair. Well I took his word for it and I was the fool.

Sent the camera in and they received it Sept. *, 2015 it is now Sept. ** and I called and was told it would be another 7 to 10 days.

Called Ernesto twice and was told he was not business then told he will get back to me. Every time I called it take at least 15 to 30 minutes to get connected.

The first was in June and the second happened in AugustDesired Settlement: Would like to receive and refund, if the warranty runs out I will have to pay for repairs.

Business

Response:

Service did not find an issue with the camera and suggested the customer use a new charger. An complimentary EH-71P charger was sent to customer and it was delivered on 9/**/15.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On October **, 2014, I bought a new professional Nikon camera system from a retailer in New York with a warranty that totals 5 years. The purchase included a 24-70mm lens as the main lens. In less than a month the lens failed to focus. A man at Nikon service managed to get it going over the phone and told me to send it in if it happened again. In less than a month it did happen again. I sent it in and told them I was taking two trips in February during which this camera system would be used extensively. Instead of sending me a new lens, they claimed they fixed this lens. At this point I had paid for a new lens but was being sent back my refurbished lens. I told them that if it failed again they would receive another call and I would be very unhappy. On my second trip it failed again, exactly as it had both times before, while I was in Arizona. I called from the side of the road, very unhappy but still polite, and by following their instructions we did get it going. I was told to ship it back as soon as I got home. I shipped it back a second time and they have told me that they cannot duplicate the issue so they have done nothing to the lens and it is being shipped back to me. I paid for a new lens that would work and, at this point, I have a refurbished lens that has a strong history of failing and no recourse with Nikon. I have been swindled. I paid the money and did not get what they said I would get. I have no way to pressure them into honoring their warranty. I have told them I cannot count on this lens so there is no point in taking on a trip since it has already failed 3 times in 4 months. I am back to using my 9-year-old system and the new sits on a shelf.Desired Settlement: I would accept a full refund or, much more preferably, a new lens. A letter to the Revdex.com saying they will honor their warranty in the future would be great but probably too much to ask.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved at this time. I will let you know if further action is warranted but it seems to be settled after Nikon replaced the lens. I hope this one works.

Sincerely,

Review: In April of 2013, I purchased a Nikon D3100 from Target in [redacted]. I registered the product with Nikon immediately and began to use my camera. In Late July I began to receive memory card error messages from my camera. I called Nikon, replaced the memory card as they instructed and still experienced the problem. I sent the camera in for service and was assured that it was fixed. Shortly after receiving the repaired camera, and using the new memory card I purchased, I received the same message. I contacted Nikon again and was told to return the camera to them; which I did. I used my camera from September - December without problems; however in the end of December I began receiving the error message again. I replaced the memory card, so I could get through the holidays with my camera. I contacted Nikon again in January and again returned the camera; the third time for the same malfunction. The customer service agents said perhaps if it happens again for a fourth time I should request a replacement. They received my camera on 02/**/2014, no one contacted me to discuss the issue and I received it back this afternoon, 02/**/2014. In the box is a letter from Nikon stating that they are unable to duplicate the problem and therefore they are returning it hoping I will find that it is perfect working order. At this point I am fuming; I purchased a Nikon, based on the quality of the product and the reputation the name Nikon brings. I have feel they have fallen short in both respects.Desired Settlement: Replacement with a new camera.

Business

Response:

Nikon has contacted the customer, provided a prepaid shipping label and will replace the camera once the original one is received.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be resolved. [redacted] assured me that he will push for a replacement camera, but could not guarantee it. According to the response that Revdex.com received, they will replace it, so I will wait to see what happens.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am writing to you tonight hoping you can help me in getting Nikon USA to stand behind a defective camera I have. It was one of the first production D800 models and I got it in June 2012. This is a very expensive professional camera body that I have only used a few times and Nikon can verify that it has very little use by getting it out of the camera’s computer. At the time this camera was produced they were months on backorder status and I suspect they let some quality control issues slip by so they could fill their orders.

I first noticed the error popping up when ever I tried to take pictures back in late Oct. At the time I didn’t know if it was the camera or the lens causing the issue, just that I would get ERR on the screen. A few weeks later I tried it again with a different lens so I figured the issue was with the camera body and not the lens. On Dec **, 2013 I took the camera to Southern Photo Tech (an AUTHORIZED Nikon service center) located in [redacted], NC and reproduced the issue for the tech in the store. He took the camera in the back and came back a few minutes later and told me that the problem was defiantly in the camera body as he reproduced the same problem in the back without any lens on the camera. He said it was a sequential error and since the camera was barely out of warranty and used so little that I send it back to Nikon and he thought they would repair the camera and send it back free of charge. I asked if he could send it back for me and he charged me $15 box and send it back.

About a week later they called me and told me that Nikon wanted me to send them a lens. I told the lady that I could do that but the problem has happened on a couple of my lenses and I have not tried every lens in my inventory to see if I had an issue with any of the others. I told her that her tech reproduced the problem without a lens and the problem was in the body. A couple of weeks after that I called again and I spoke with the tech and he said he had a conversation with Nikon in [redacted] and told them he reproduced the problem without a lens in his shop and I had the issue with a couple different lenses.

Well today I get a call that Nikon sent the camera back AS IS and they couldn’t find a problem. I find this highly disturbing and I feel like they must not have put much effort in trying to find a problem as I had a problem the last 2 times I tried to use the camera. I don’t use any of my equipment very much and the few times I do use it I would expect it to work. This camera body cost me $3000 new and that is without a lens. It hasn’t been used but a few times and it sits in the case most of the time along with the rest of my equipment. I feel like I have a defective camera and I am highly disappointed that Nikon refuses to stand behind it. I have thousands of dollar worth of their equipment and I would expect a $3000 camera to work the few times a year I get out to use it. Now I am stuck with an expensive piece of equipment that I can’t rely on.

Any assistance you can offer me would be highly appreciated.

Thanks

[redacted]Desired Settlement: I expect Nikon to either repair or replace this barely used defective product. To send it back "as is" is totally unacceptable.

Business

Response:

Nikon received this customer's camera through the dealer they delivered it to. We tested it and could find no fault in the camera but suspect it could be related to an issue with the lens/body combination and asked for the customer's lens so we could test them together. The customer refused to send the lens and we returned the camera body "No Problem Found" to the repair shop.

Review: In February 2013 I purchased a NikonD600. Since then it has had numerous problems & has needed repair on several occasions. The last time I sent it in for repair Nikon agreed to fix it for free. 3 days after there estimate they sent me an invoice for $630. 20, citing that they had discovered more problems that need to be addressed & that it was not covered under warranty. None of the problems were mentioned in their 1st estimate nor when it was repaired 3 months earlier. This camera has serious problems that has been well documented & Nikon even lost a class action lawsuit that was filled by multiple unsatisfied D600 users. I just wanted my camera repair for a fair price, but instead they seems to create false repairs.

Business

Response:

Customer's camera was repaired at no-charge. Camera was delivered UPS on 8/**/14 at 12:51 p.m. EST. An email was sent to customer as well stating this resolution for his issue.

Consumer

Response:

They half way repaired the camera.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is almost satisfactory to me and the matter has been resolved.

Sincerely,

Review: The camera shutter has malfunctioned as verified by local repair shop(United Camera, [redacted]) that I found on the Nikon website. Repair center informed me that parts for the camera, approximately 6 years old, were no longer available from Nikon and that they had recently had the same complaint from other customers recently. I called Nikon and they verified that parts are no longer available as of [redacted]. Two problems here: 1. This was an expensive camera ($900+) that is now obsolete...a high tech doorstop?? 2. It would appear, based on the words of the repair shop, that my problem is the result of a defect in the camera.Desired Settlement: Nikon has informed me via email that even they do not have any spare parts for repair. And, given that there have been other complaints of the same nature, I'm not sure that this defect could be repaired. Frankly I'm not sure that I would want another Nikon product based on this experience.

Business

Response:

Customer has been contacted and offered a discount coupon for good customer relations. This product is out of the service period and we no longer have parts.

Review: My problem started with contacting Nikon on Friday April **, 2015 for an issue with my credit card. They were not super friendly that day either, but my main concern is below.

I called Nikon on 4/**/15 to request a change in shipment. I wanted the package held a sort facility near my home so that I could pick it up. They refused to assist me in my request. I understand they have policies in place to protect the buyer, but they told me that I should get a trusted neighbor to sign for my package, since I was and am unable to be home when [redacted] delivers. Number one, I don't have any trusted neighbors currently, and secondly, FOR MY(the buyer) PROTECTION I was requesting that they contact [redacted] to have the package held for pick up. I spoke with a nice representative named [redacted], she was kind and wanted to help in any way she could, but her hands were tied due to policy. So I requested to speak with a supervisor, I then spoke with [redacted] who really just seemed like he wanted to get me off the phone. Didn't listen to my request at all, immediately said that can't be done, there is nothing we can do for me, and completely dismissed me. I asked to speak with his supervisor, he flat out told me there was nothing they were going to do for me, but got me on the phone with them anyways. At this point I'm getting frustrated and I broke down and started crying. No one wanted to help me. The new supervisor comes on the phone and is immediately defensive. She refuses to help me as well. I'm sorry but that is unacceptable. I work in a call center myself. I know how you should treat a customer, and I was not treated fairly. All they needed to do was contact [redacted] and request my package gets held. I cannot leave work to deal with this, as I will lose pay. So now my package will be sent back to Nikon, and god knows how long it will take to get my money refunded to me.Desired Settlement: My desired outcome is three things. I want them to change the policy. If a customer calls in requesting a status change on their delivery, they should do it no questions asked. It's easy to contact [redacted]. Secondly I want my package reshipped back out, but held at the sort facility for me to pick it up. Finally I want a partial refund due to my issues with dealing with a company that treats it's customers poorly.

Business

Response:

We have reached out to the customer via email on 4/**/15. We are unable to change the Nikon shipping policy and have given further direction to customer on how to receive this order or have it returned and then reorder with a new shipping address requiring signature for the package. Nikon shipping policy - [redacted] will make three attempts to deliver a

package. If they can not deliver the package, it will be returned to us as

undeliverable. These orders can not be reshipped, and customer will be issued a

refund. A signature is

required for orders over $500 or if requested by the purchaser when the order

is placed.

Review: I sent my camera in for repair under the warranty. (The shutter cover was broken). The warranty work was approved and the status was "parts out of stock". They were waiting for the parts. When I checked the status the technician wanted to bill for the work even though it had already been approved under the warranty terms. My husband called and they told him there was water damage. That was false. At no time did this item get wet or get exposed to water. (perhaps it happened in the shop). My husband denied the water damage and asked them to repair under the warranty terms since it had already been approved. The technician refused to do so and wanted to charge for the repair. (greater than the original cost of the camera). He also explained that we are long-time loyal customers that have purchased several SLR cameras and lenses.Desired Settlement: I want my camera to be repaired/replaced.

Business

Response:

We will reach out to customer and offer a complimentary one-time repair.

Review: I ordered a $28 tripod collar screw for my Nikon 70-200mm lens. I accepted the terms of the purchase (no exchanges and no returns) because I had not choice - I cannot buy this part anywhere else, as Nikon doesn't have retailers for parts in the USA. Once I got the screw it didn't fit my lens. I called Nikon and they informed me of the (unreasonable) policy of no exchanges and no returns. After talking with two supervisors they were not willing to bend their rules to help me get the right part. I called Corporate Customer Relations and left a message several days ago. They didn't bother to return my call. I am just apalled at how poor customer service can be with Nikon! BTW, I have been a Nikon customer for years and invested more than $18,000 on Nikon photo equipment. Now that I need a part for a lens, I get no support.

Ref# [redacted] is the number I was given about my complaint by Nikon Customer Support.Desired Settlement: I would like for Nikon to apologize for this customer-unfriendly policy, to call me and tell me that they understand my frustration and they want to help me set this right. I want someone to help me understand why the part doesn't fit and to either send me another part or give me a refund.

Business

Response:

Customer has been contacted and we have provided an amicable resolution regarding the incorrect part he ordered. Customer was able to provide the correct lens information so we could locate the part he needs.

Review: I purchased a NIKON camera from Walmart. After a couple months, the camera started shutting off after each picture I would take. New batteries did not fix the issue. I was not able to return the item to Walmart because it was past their return policy date. When I contacted the company, they stated they would either fix the camera or send a new one, but I would have to pay to have it shipped. I do not want the camer fixed since it is defective. I would like it replaced with a new one. Also, I should not have to pay for shipping.Desired Settlement: I wish to have a refund of my money. This is the second NIKON camera I have bought and both cameras I have been unhappy with. I wanted to give the NIKON brand a second try but regret that decision.

Business

Response:

Nikon regrets that this customer has to send her camera in for service but we do not offer refunds or upgrades. Shipping charges are to be paid by customer according to Nikon policy. We welcome the opportunity to assist.

Review: We purchased a Coolpix AW110 camera from a local Costco store. On the box it states "shock proof 6.6 ft.". Camera fell 3 ft. from truck seat onto ground and the screen viewfinder cracked. Upon checking with Nikon's customer service department to send the camera to Precision Camera Repair. We received notification from Precision Camera repair a short time later that the warranty would not cover the damage to the camera. We questioned this because of the statement on the camera box of it being "shock proof 6.6 ft.". Precision Camera said they do not make the determination of the warranty and that we would need to check with Nikon. Ucpon checking with Nikon the respresentative told us that they do not make the determination, but Precision Camera does. Over the telephone, Nikon could not give us an explanation of the difference between "shock proof" and "impact damage". We were told by Nikon that if we wanted to know more about the warranty we needed to first purchase the camera and then download the warranty information off of their website. We explained to them that is a little backwards because they falsely advertise on their box items that are covered to encourage you to purchase the camera, but then after you own the camera you need to read further on their website to find out the full warranty information.Desired Settlement: We would like the camera repaired per the advertisement listed on the box of the camera we originally purchased.

Business

Response:

For good customer relations we have comped the repair for this customer and he has been notfied by email and phone.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. We have not received the repaired camera back yet, but we are assuming that Nikon will follow through and we will receive it soon.

Sincerely,

Review: I sent a D5200 camera to them on August **. It is a problem with the flash, under warranty (the camera is pretty new). The number above the barcode of the sending document was [redacted]. The serial number is [redacted]. UPS delivered it on Aug ** to you I tried several times to contact them, and each time, after a long interrogation ("they cannot find my file"), they admit that they got the camera, but for now "nothing shows in the file, nothing was done". This is amazing. I use this camera for work, and I am just paralyzed now because of this.Desired Settlement: I WANT THE CAMERA NOW!!!!, and I want a compensation.

Business

Response:

Camera was delivered to Nikon 8/**/14 and written up in service on 9/*/14 (due to Labor Day holiday). Customer has been contacted via email on 9/**/14 and notified that an expedited repair will be made and camera will ship overnight back to customer as soon as completed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

This is unacceptable. It took them two weeks to look into my camera, and they did it only after I complained to you. I ask for recompansation.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer's flash has been repaired under the terms of the Nikon warranty. On 9/**/14 camera was shipped back overnight and a tracking number has been provided via voice mail.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, even though, I am still very unhappy with the time it took you to do the repair. I will try to avoid your services, and your products, in the future.

Sincerely,

Review: I am a professional photographer and use 2 Nikon camera bodies at all my shoots.

Both my D800 bodies recently resulted in out-of-focus issues recently. One of them was repaired by Nikon correctly and they resolved the problem.

The other body (also D800) has now been repaired 3 times and the issue still remains. Every time they request a slew of images and test shots only to tell me to send it in again.

Now after going through the same cycle they want me to send in the camera again only to try and repair it again.

I have been without a camera for many months now and my business is at risk.

Nikon is not even considering the impact to the customer and the frustration to go through these cycles again and again.Desired Settlement: I need this case to be resolved asap.

If an item has been repaired 3 times and still the issue has not been resolved, what is the probability that the same repair will resolve the issue.

Its time this body is just replaced or a refund be provided for the item.

Business

Response:

Customer has been sent a prepaid shipping label to send camera in for an evaluation for a replacement. To date camera has not been received. An email was sent once again to [redacted] today and we would be happy to do an evaluation for this customer if he sends in this D800 camera.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I will send in the camera today for the 4th time. I hope that the business will not attempt to repair the camera again as this approach has been already unsuccessful 3 times.

The outcome I am expecting is not to drag this issue any longer and just either replace the camera with a new one or provide a full cost of a new D800 body.

Sincerely,

Review: False charges for claimed impact damage to camera that was sent in for a service advisory.

On Feb [redacted] 2014, Nikon sent a service advisory for Nikon D600 cameras that had Dust/Oil issues. The camera already had been serviced once before the service advisory for the above mentioned issue but the problem was never completely resolved since Nikon never admitted. I continued using the camera under lower F-ratio settings that had minimal impact on the image quality with some regular cleaning using an air pump. I decided to send the camera in for a second repair after the service advisory was issued on April [redacted] 2014 which was delivered to the service center in Los Angeles the following day. On April [redacted], I received a service order with $316.50, pending approval, for impact damage on the bottom cover of the camera. On the morning of April [redacted] 2014, I contacted Nikon customer service and I spoke to the call center supervisor via phone call, [redacted], regarding the charges. I explained to him that there was no damage to the body of the camera when I safely packaged and sent the camera in for repair. [redacted] further did some internal research and found out that there was no damage to box that was shipped in via UPS using the prepaid label provided by Nikon and he also claimed that there was no damage done at the center. There was no damage to the camera before it was shipped.

Service order number: [redacted]Desired Settlement: I would like Nikon to fully repair and send the camera back in working condition.

Business

Response:

We have contacted the customer and resolved his issue regarding his D600. After speaking [redacted] he was satisified with the resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Nikon has promised me to replace the broken D600 with a refurbished D610. Thanks for the help.

Sincerely,

Review: On Dec *, 2013 I had an issue with a Nikon Product, the dealer I bought it from sent the product back for repair or replacement, this was sent to the wrong adress as requested by Nikon, (1st mistake) I found this out as late as Jan *, 2014 because no communication was recieved from Nikon to the dealer or myself and I had to call to have the product resent to the proper location. This was done on Jan.*, 2014 according to an e-mail I recieved from Nikon. Time passed and at the end of January I called again and was told that a shipment of riflescopes was arriving and they would ship one in the first two weeks of February. It is now February [redacted] and I have no riflescope and as usual no communcication as to any concern for for my situation. I have sent them several e-mails regarding this and advising them of the course of action I was going to take if this is not settled in a reasonable amount of time, which in my estimation has far exceeded a proper time limit.Desired Settlement: I believe an update and a Store Credit to purchase a replacement for the riflescope should be the least a Company would do to keep a Customer and this done without haste.

Business

Response:

[redacted] sent his 3-9X40 M BDC scope in for repair thru a dealer, Ben's Trading Post and it was received on. January *, 2014. He was advised on January **, 2014 that we were awaiting stock to replace his scope at no charge to him by Mid-February when stock was available. The scope has been replaced with a Prostaff 5 2.5-10x40. The replacement scope is enroute to the dealer at this time.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: While repairing my camera under warranty, Nikon, Inc. either lost, misplaced or stole my 1 GB sd card in a clear protective case I sent to them and they will not send me a replacement card in a case. I have wasted hours of time and energy on this situation for what amounts to $12 in cost. They are either dishonest or incompetent and they need to be held accountable.

I sent my camera, via UPS to Nikon Service Center in [redacted] on September **, 2013. I took a photo of the camera, a 1 GB memory card in a clear plastic clamshell case and a Nikon battery just before I wrapped them in bubble wrap and put them into a small cardboard box (also visible in the photo). I put the small box inside a larger box with additional packing material. September **, 2013 I received a confirmation email stating Nikon had received my camera but there was no memory card with the camera. I immediately called customer service about this. I was told by [redacted]. to email the photo and they would look into the situation. The same day, September **, 2013 I emailed the photo as well as a request that they confirm that they found the card. September **, 2013 I received an email from [redacted]. stating she received the photo, the camera was being shipped back to me and to call if the memory card was not returned with the camera. I then received a large box from Nikon with someone else’s obviously used 1 GB memory card in an envelope inside the box. There was no protective case and the card had a scratch/dent in it. September **, 2013 I called and spoke with a rep. named [redacted]. who clearly could not grasp the situation. Even though I had received an unacceptable card, he told me I should call if I got my camera back without the original card. September **, 2013 I received the repaired camera without a memory card so October *, 2013 I spoke with [redacted]. who was unable to help in any way. I then spoke with [redacted]. who assured me she would look into the situation. October *, 2013 [redacted]. emailed that an 8 GB sd card was being shipped to me. October *, 2013 I sent an email stating that I did not ask for or need a larger card, just a replacement for the one I sent. I received an email back stating this was the card available for them to send me. Unfortunately, October *, 2013 I received the 8 GB sd card but it was not in any kind of protective case. October *, 2013 I emailed [redacted]. to indicate that this unprotected sd card was unacceptable, that I just wanted a card with at least the capacity of the one I sent to them, in a case. Furthermore I am more than willing to return the unopened 8 GB card and the used 1 GB card if they pay for return shipping as long as I get the equivalent of the card I sent to them in good faith on September **, 2013.Desired Settlement: I would like a card in a protective plastic case that has at least the 1GB capacity of the original I sent to them. If they are unable to send me one, I want $12 to buy one myself as described above. I would also like other people considering Nikon repair services to know that this service center has problems returning customer's property.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Below is the email I received from Nikon. I received the plastic case mentioned in the email. This, along with the SD card they already sent will replace my property they lost. After I submitted the complaint to you they responded very quickly.

Thank you for your very valuable service. I have used the Revdex.com to research businesses in the past and this experience reinforces my high opinion of your organization.

[redacted]Nikon's Response[redacted]

Sincerely,

Review: I purchased a Nikon Coolpix P520 camera from [redacted] on 11/**/13. The camera was not used until a trip to [redacted] in May 2014. The camera deleted all pictures taken on this trip. Nikon told me that ther was nothing wrong with the camera. The camera wasnt used again until a trip to [redacted] In 9/2014. Again all photos were deleted. I sent the camera to Kikon and ask for a refund of the $362.91 that I paid. They called and again told me there was nothing wrong with the camera and they were returning it to me. On 10/**/14 [redacted] attempted to deliver the package but I refused it and has it returned to the sender. To this date I have heade nothing from Kikon, Can you help?Desired Settlement: Refund

Business

Response:

Customer's camera has been evaluated by an Level 3 Tech Support Specialist as well as Service. Camera is in good working condition and thereare no findings that a repair is needed or a reason for photos being deleted. The camera has been into Service twice. It was returned on 11/**/14 to the customer and he was notified of a shipping tracking number; however the customer has refused delivery of his camera for the second time. If there is any further need for assistance he can call Nikon Customer Service.

Review: I needed my Nikon camera repaired and so I sent it to Nikon over a month ago. The past week I have been contacting Nikon to get an ETA on when my camera is going to arrive . I have a wedding that I will be photographing in 3 weeks and it is very important that I have my camera back in time.

When speaking to the Nikon customer service, they have been anything but helpful and have no interest in actually finding a solution. They continue to respond with they do not have an ETA but that they will let me know when they do have one. After a month of having my camera, they do not have an ETA?! Even amazon can give me an ETA. I have repeatedly asked if I will receive my camera by the [redacted] of October for the wedding I will be photographing, however, they have no interest in giving me any sort of a helpful response. All they can tell me is no ETA.Desired Settlement: I just want my camera fixed and sent back to me withing a timely manner. I have sent them a very expensive piece of equipment. I have also lost money due to the time that they have taken to repair my camera and having to turn away several clients because I cannot take the photographs without my camera.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Me and my wife went on a Royal Carribean cruise in August of 2014.On that cruise,we purchased a Nikon camera.Weused the camera and had a lovely time.We then got back and resumed our normal lives.We put the camera away till we needed it again.A few weeks later,we had a affair to go to so I got out camera to charge it. I could not charge it because the charging plug would not fit in the [redacted]port.Ithen got in touch with [redacted] of [redacted] who told me the camera has a 1 year warranty.All I had to do was mail camera with the purchase receipt.I put camera on american express card and explained I did not have receipt,but had proof of charge bill.Ithen mailed camera to [redacted] .That was in June of 2015,clearly under the 1 year warranty period.On September [redacted] 2015,I got an email from a Sharlene B[redacted] stating that I had to pay the amount of 137.50 plus shipping to repair camera.The order repair number is[redacted].Ifeel that this unfair to me because the camera is under warranty and I have been very inconvienced over this matter.Any help you can give me would be appreciated. thank you [redacted].Desired Settlement: I would like a new camera.

Business

Response:

We will comp the repair and offer new cables as a one-time offer for good customer relations.

Review: Hello,

On July [redacted], 2015 I sent my Nikon D750 (Serial# [redacted]) to Nikon for service because of two service recalls. The service recall was for the July [redacted] service advisory and January [redacted], 2015 service advisory. On July [redacted], I received an acknowledgement/estimate letter with the order number [redacted] stating, as expected, that the cost of the repairs are covered and my total cost was $0. Today, July [redacted], I received another acknowledgement letter with the order number [redacted] saying the “Top cover damage by user” and that it would cost $237.44 to repair. My camera was sent in pristine condition, it was only six months old. In addition, the first acknowledgement/estimate letter does not state any damage to the unit. I refuse to pay any repair costs. In addition, if the camera was damaged, I would like a new camera as a replacement.

Sincerely,

[redacted]Desired Settlement: I refuse to pay any repair costs. In addition, if the camera was damaged by Nikon, I would like a new camera as a replacement.

Business

Response:

Customer's camera will be re-evaluated today and he will be contacted (via email) with a resolution.