Nikon Inc.

Review: I purchased a new D4s on 3/*/14. It infrequently locks up and displays an error message on the LCD for several minutes before it will operate properly. I reported this problem to Nikon on 12/**/14, when the camera was still under warranty. I was told to do a 2 button reset to see if that would fix the problem. I explicitly asked if I needed to send the camera in for repair at that time, and I was told that I did not. Since the warranty has expired, this problem has happened more and more often. Nikon has admitted to me in writing that this problem was reported during the warranty period, yet they refuse to cover the repair under warranty.Desired Settlement: Repair the camera under warranty, since the problem was reported under warranty and I was told that I did not need to send the camera in for service.

Business

Response:

We emailed the customer on 10/**/15 and offered a complimentary one-time repair for good customer relations.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved pending receipt and verification of the item.

Sincerely,

Review: My company uses Nikon for their photo needs, I wish they didnt. This will be the third time Ive had a defect with a product under warranty and was refused free service due to "impact damage". My company purchased a Nikon D800 for almost $3,000 brand new. six months into owning the camera I noticed the focus wasn't as reliable as when first purchased. I sent it in within the warranty period and was told they wouldn't replace it due to impact damage.There was no impact damage and when speaking with an executive in the service department the cause of not honoring the warranty was switched from impact damage to user misuse when her reasoning fell apart because besides the part that broke. There were no psychical signs of misuse or damage from drops or bangs. During the repair process I never even received information that they had the camera body and had to track it down in their system. The cost to fix the camera body according to Nikon is $200. It is a modest cost repair but this company is the worst , they hide behind these vague expressions such as impact damage or misused product to wiggle out of their warranty responsibility and clean up on the profits considering they have to authorize Nikon Service Centers down to a local camera shop level . I also want to mention that this particular camera body when it was first produced had a widely known focus issue that Nikon eventually admitted to after thousands of complaints. It is possible that my focus issues could be associated with this defect.Desired Settlement: Fix the camera to optimal working condition as it states in the warranty.

Business

Response:

This camera has a damaged aperture lever and the customer was provided photos to show this. This type of user damage is not covered under the terms of the Nikon warranty. A 25% discount for repair was offered but refused by the customer. The camera can be cleaned at a discounted price and waiting for customer approval for the cleaning.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

a part breaking is included in what's covered.under manufacturer defects, according to the nikon warranty, claiming impact damage where there is no other damage to be seen is ludicrous.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The camera was cleaned and sent to the customer. We will also offer a complimentary repair and we emailed the customer a shipping label.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased the Nikson S3300 Coolpix camera on February *, 2013 and now the camera is broken.Desired Settlement: I sent it in to Nikon and they refuse to repair or replace the camera. This is what Nikon wrote back to me. IMPACT DAMAGE TOP BACK CORNER, CORNER NEAR BAT DOOR

LENS ERROR NO POWER

This repair is not covered under warranty and needs approval.

Below is the response they just sent to me.

Response Via Email ([redacted]) 08/**/2013 03:31 PM

Hello [redacted],

Thank you for contacting Nikon Customer Support, I'll be happy to assist you.

I have contacted the service center with your estimate refusal. Your camera will be sent back shortly.

Consumer

Response:

At this time, I have been contacted directly by Nikon Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

I purchased a new camera already. If you wish to close the complaint it's okay with me. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer’s camera was sent to Nikon showing signs of impact damage or excessive wear and tear. Customer refused the estimate costs and purchased a different camera and wants to close the Revdex.com report as mentioned in his letter. At this time there is nothing further Nikon can do unless the customer elects to pay the repair costs.

[redacted]; Customer Experience

Review: D5200 camera taking fuzzy pictures in both automatic and manual modes.

I contact Nikon suppost for warranty repairs to my D5200 camera which is taking fuzzy pictures. Thier website provided instructiosn for mailing the camera to their repair site at [redacted]. I snet the camera with lens to thier facility in earlt March 2014. they sent a bill two weeks later. I contacted Nikon anout the bill and was told to provide proof of purchase. I attached the document to emails several times and Nikon repeated said that they did not receive it. Thye gave a me an email site to send the document which wa successful a week later. [redacted] returned the camera lens one week later. I contacted Nikon about the camera body and was told that it was still under repair. The camera body was returned a week later. I charged the battery and assembled the camera and lens and attempted to take a picture. The camera still was still taking fuzzy pictures. I called Nikon and I was told to mail some pictures to them, which I did, on Tuesday April [redacted], 2014. I have since emailed Nikon. I have called Nikon but they are just ignoring me. I got an email after a phone cal stating that all my questions were answered.Desired Settlement: Nikon should either repair the camera and lens or refund me the cost of the camera.

Business

Response:

Customer camera is presently in Nikon Service for a repair.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and may contact Revdex.com in the future on this same issue if Nikon does not repair my camera to my satisfaction.

Sincerely,

Review: I bought a coolpix AW130 in April and it broke due to condensation issues September [redacted] 2015 on a vacation. Nikon wants $137 plus shipping to fix the issue and then gives a 90 day warranty-it is already supposed to be under a year warranty. It is insane to me your company wouldn't back up a product that is 4 months old and broke.Desired Settlement: I would like a new camera or the camera fixed free of charge-including shipping

Business

Response:

We have made several attempts to contact this customer and request she send camera into Service for a re-evaluation. A prepaid shipping label was sent as well. Emails were send on 9/** and again on 9/**/15. Also a voicemail message was left on 9/** but to date there has been no response from customer.

Review: I was excited to see a difficult to find lens (Item 2223), Nikon's 300mm f/4e VR ED, in stock at both the Nikon Store website and [redacted]s site.

I decided to order just after noon on Friday from the Nikon Store and requested next day delivery. I called to ask if they could provide Saturday shipping as the item requires a signature.

The Nikon customer service was honest, polite, and an excellent communicator. She told me the truth, which is what I wanted, that they couldn't guarantee Saturday delivery as I ordered late.

I told her it was no problem and I would patiently wait until Monday or Tuesday... that I understood.

Two hours later I received an email informing me that my order was cancelled. I though maybe my credit card company declined the purchase for my security.

I called Nikon and spoke with the same excellent customer service representative who quickly transferred me to a different department.

I was then informed that they didn't have the product, again by a polite representative, who offered to find me a refurbished unit, which I declined as I prefer to purchase new.

By the time I was informed about their backorder, [redacted] sold out of the product, leaving me waiting for more supply, which I had preordered months earlier on [redacted] and is still backordered.

I contacted several reputable Nikon authorized dealers to try to get an estimate regarding when they would receive new stock, and all told me at least a month.

I am a calm person and always polite. I will speak with my wallet and will consider switching to [redacted], despite the financial loss, due to poor inventory updating and Nikon not offering to locate the product for me, despite me politely explaining what had happened.

I feel as though they don't value me as a customer, regardless of how polite and communicative their customer service reps are.Desired Settlement: I would like Nikon to keep their site accurate in regards to current inventory, to inform me if I call shortly after ordering that the product is backordered.

I would like for Nikon to locate me a high quality copy of the product that I ordered, tonot be charged tax as they are not based in [redacted], would like the $70 next day shipping fee waived, and have it shipped next day air.

No matter what they do, I want a phone call from an Executive or manager and a sincere apology.

Business

Response:

Customer has been contacted on 6/**/15 and offered a resolution for her lens order. She stated to the representative she is satisfied with the resolution by Nikon.

Review: I purchased a Nikon Coolpix 9700 camera last year. When I tried to use it at Christmas, it wouldn't turn on nor take a charge. I contacted Nikon and they directed me to send the camera to their repair facility in [redacted]. I did so. The camera was returned and allegedly repaired. I mistakenly took Nikon at their word that the camera's battery and charging system had been replaced, that this would take care of the problem, and that if the camera malfunctioned again, it would be replaced immediately with a brand new model. None of their promises were kept. The camera now again won't turn on nor take a charge. They are also going back on their replacement promise, instead insisting that I again send it in to them for "re-evaluation." This camera has never worked...it is a lemon. I want Nikon to keep their word, replace their defective camera, and stand by their product.Desired Settlement: I want Nikon to keep their word, replace their defective camera, and stand by their product.

Business

Response:

The customer has been contacted on 5/* and again on 5/*. A prepaid shipping label has been issued so he an send in his camera for a resolution.

Review: Hi, I purchased a Nikon D600 camera from B&H of New York on 12/**/2012. The camera body's serial number was [redacted] Within a few hundred images, the camera started accumulating a very large number of oil splatter marks on the top left (also top right) of the image due to oil droplets.

When I could no longer deal with the camera and warranty would have expired, I sent the camera to Nikon on 11/**/2013 (SO number [redacted]). Nikon did a repair and sent the camera back to me.

Within a few hundred images, the problem recurred and I had to go through the whole painful and drawn out process of interacting with Nikon and requested they replace the camera. They finally took it in (SO number [redacted]).

The camera has been through two services and is again displaying the same issue! This manufacturer has sold a product they knew to be defective, and failed to provide a remedy after being sent the unit two times. Also, my requests for someone to contact me to discuss the issue were not heeded. At this point, as an individual and pretty helpless individual customer, I am left with few options but the Revdex.com and possibly Small Claims Court.Desired Settlement: Replacement or refund. I have been their customer for the last twelve years and given them many thousands of dollars of cumulative business, but they have lost my business and goodwill. Ironically, that will cost them much more than had they treated me fair and square. I am done with Nikon.

Business

Response:

We have contacted the customer and provided a pre-paid shipping label to get the customers' camera back to check. We will provide complimentary out of warranty service as needed.

Review: We own a photography business; we own about $70,000 in Nikon gear including about 8 camera bodies. About a year ago we had a problem with one of our D3 camera bodies (serial number [redacted]), so we sent it to Nikon for repair. According to Nikon, because of some minimal wear and tear on the camera body, they determined that the camera was dropped. To the best of my knowledge, it was NOT, but we had no other option than to pay them nearly $500 for repairs (they replaced the viewfinder, the mirror box, the lens mount and a few other minor things). Since then, the camera has worked intermittently, and has been back and forth to Nikon almost every other month. We sent it in in April of 2012 for the original repair, received it back and it worked on and off. We sent it back a few months later (roughly last August) and they turned down the warranty repair stating it had been dropped (which is why we paid nearly $500 on the original repair) and that even though it was in the 6 month "re-repair" warranty, they wouldn't cover it. I tried sending it back in a few months ago (roughly this past March) and they said it just needed a minor repair, and that it would be covered under the warranty. They repaired it and sent it back. It continued to work on and off (focusing issue) and again became unusable so we sent it back in last month... only for them once again to tell us that the warranty is not honored because of "impact damage." Whenever they receive a camera in that has suffered "impact damage" they take very detailed photographs of the areas they prove impact damage. If they look at their photos that THEY took, they will see that there has been NO additional damage; only the "damage" that they documented last April. It takes forever to get anything from Nikon because when you call customer service, they just jot down notes, then email those notes to the real service department, who then relays their decision back to customer service, which then passes the information on to me, the consumer.Desired Settlement: I want Nikon to either finally fix this thing like they should have originally, or give us a replacement camera. This camera has been virtually unusable for over a year now, and even though its still under warranty, Nikon is doing nothing to help us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased an L840 camera from an outside vender in June 2015. Not long after, I dropped the camera, damaging the lcd screen. Nikon seems to be the only repair choice for a newer camera, so I filled out the online form to see what it would cost to repair it. While it was under warranty, I didn't expect them to fix it for free, didn't want to try to scam them for a free fix, so I made it very clear that I had dropped it. You can imagine my surprise when I received a "cost summary", not an estimate, saying "no charge" and showing that the lcd had been damaged from being dropped. I thought that that was truly exemplary customer service. So, I paid my $25 dollars to ship (insured) and waited to receive my repaired camera. What I received was a bill for $97 (about half of new price) from their repair source, Luxtech, to repair the camera. I called Nikon to inform them of the scam Luxtch was trying to pull in their name, saying that the camera would be repaired for free then chanding the story once they had the camera in their control. The young lady was sympathetic and said if I would send her a copy of my purchase receipt to a link, she would see that it was taken care of for no charge. The link didn't work and when I called back (over several calls) I was not allowed to speak to her again. See was the only person that seemed willing to take responsibility and the one call I didn't record. After several calls to both companies, I got a lot of untruths, and time on hold. The gist was that the camera had been dropped so it wasn't covered. as I said, I hadn't expected them to. I just wanted an estimate to explore options. Obviously, if they had been honest, I wouldn't have paid $140 (with ship) to repair a $200 camera. Then they pointed out the fine print on the summary saying the price could change if other problems were found. Okay, except they did not find other problems, just "dropped, screen damaged". Finally they claimed to have made a mistake and if I wanted my camera back, I could send more money to have it shipped. Which I did hoping that there would be no new problems.Desired Settlement: I would just like them to honor their summary (shipping at their expense this time). I was upfront in saying I had dropped it, I expected them to compel Luxtech to honor their original summary. Alternatively, I would appreciate a reimbursement of my expense, made in good faith, or supply me with a replacement screen.

Business

Response:

The customer has been contacted and offered a resolution and appears to be satisfied.

Review: The Nikon D600 that I purchased for $2,000 has a defective motor, which causes dust on the lens. Nikon finally admitted to this and issued a service advisory, offering to replace the motor. I have paid to clean the sensor twice, each time costing just south of one-hundred dollars. I have requested to be made whole on these these sensor cleanings, as the only reason they were necessary was Nikon's use of a faulty sensor. Nikon, specifically [redacted]., has refused my request.Desired Settlement: I'm simply requesting to be refunded the cost of my two sensor cleanings, each of which did me no good due to the constant "dust" being produced by the faulty motor.

Business

Response:

1/**/15 Customer did not contact Nikon regarding any issues with his D600. The sensor cleanings he stated were not performed by Nikon Service therefore we are unable to reimburse him. However, we have serviced the D600 under the Technical Service Advisory and the camera is presently being shipped back to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[my answer]The company I used to clean the sensor shouldn't matter. What matters is the sensor was dirty because of a faulty part (of which Nikon has since admitted to be faulty) used by Nikon. I shouldn't be punished because I used a local shop to clean my sensor on my $2,000 camera that was dirtied by a faulty part.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Sensor cleanings were not performed by Nikon Service. We are unable to reimburse for these services.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Nikon's faulty implementation should not be my problem. I do not accept his as resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a Nikon Coolpix S9300 around 8/2012 for $320. I used it for my summer vacation but after a few weeks the camera started turning off on me or freezing up and turning black forcing me to take out the battery for the lens to close and reset. I had it sent in for repair while it was in warranty and they repaired it. The following winter we went on a mid-winter vacation to a warm climate area and once again our camera had the same symptoms the camera started freezing up and the screen would turn dark just a very unreliable and couldn't take pictures. I came back and called awhile later explaining the problem. I was told it was after the six month re-repair warranty and that it wasn't under warranty I explained to the representative that the incident was within the 6 month re-repair time-frame but I just never called up about it until later and explained that it was the same problem that I was experiencing prior to the repair the first time so it seems like the camera was defective. The representative sent me out a shipping label to get it repaired. I shipped the camera for repair, but didn't hear back till a few months later. The repair center, precision camera contacted me that the camera wasn't covered under warranty I explained them the situation and that I was under the assumption that the camera was covered under warranty from the representative I spoke to that sent me the shipping label. But I was told to contact Nikon. After many attempts of explaining my situation again with the reps at Nikon, it seemed that nobody was willing to help me in regards to this matter. So once again I was let down with the Nikon experience, and from the Revdex.com reviews it seems like I am in good company. Adding pain to injury I Precision camera contacted me that I needed to pay for return shipping. I paid $7.50 for return shipping on a defective camera that Nikon sent out for repair but wouldn't keep to their word. I have all the emails for documentation, the reference number is [redacted]Desired Settlement: I would like a new camera as replacement of the defective Nikon Coolpix S9300, and $7.50 refunded for the return shipping that I had to pay after having been provided false and deceitful information that my camera would be repaired.

Business

Response:

We emailed customer on 8/**/14 to offer a complementary repair and sent a pre-paid shipping label. Customer was called on 8/** and left a message and then again sent a second email on 8/**. At this time we have not had a response from customer.

Review: I purchased a Nikon D90 from Nikon a couple years ago and it had been working properly for a while. I began to experience an issue with the camera continuing to operate when switched completely off. The green activity light would be blinking even with the camera off. If left for a few hours the battery would be completely drained.I attempted to use different batteries and data cards in an attempt to remedy the issue to no avail. I ensured the firmware was updated and reset the settings back to their defaults. The problem remained. I performed a [redacted] Search regarding the issue and determined that the issue is rather widespread and many people have been experiencing the same issue after using the camera in the manner in which it is intended to be used. An internal problem on the camera is clearly defective and this is unsatisfactory in a $1000 piece of equipment from one of the world's largest camera manufacturers. If I had dropped the camera or got it wet, clearly I should pay for the repair. However, in this case, I do not believe I should have to pay $250, a quarter of the cost of the original purchase price, to fix t the camera when the problem is of no fault of mine. I have spent almost $10,000 on equipment from this company, so this is incredibly disappointing. Maybe it is time to switch over to Canon.

My camera is currently at the Nikon repair facility in New York with the service order number (SO#): [redacted]. It is awaiting my response of providing payment information to have the camera repaired.Please assist me in resolving this issue. Thank you.Desired Settlement: Repair the defective camera and return it to the return address that was on the original package.

Business

Response:

This camera is out of warranty. Customer called April **, 2010 and he was advised to send his camera in for service and he did not. Four years later the camera was received in for service and we have tried to reach customer several times for a resolution. We have contacted him by email and phone and are waiting for a reply.

Review: Camera was repaired in 10/** for $253.06.Returned my D300's in same packing material and box I received it in, to repair 3 of my original problems; multi selector, exposure compensation and file contains no data; on 11/**/13. I received a bill for $0:00.I called to see what was taking so long, and was told I had impact damage and needed to pay $166.39 for what should be a warranty under the first repair job.Desired Settlement: They should repair my camera under warranty and send it to me.

Business

Response:

[redacted]'s camera was sent to Nikon for repair in late September. In early October, after repair, it was returned to the; about a month later she called and reported additional issues. Nikon sent a prepaid label and reevaluated the camera. Additional damage was found that was not present in September and a new estimate was produced. However, as a one-time customer service gesture Nikon has repaired the new damage at no cost to the customer.

Review: Originally sent camera to be repaired, received it back and Fn button was not working. A week later after using it the shutter mechanism failed during use.

Camera shutter broke during use. Within warranty period. I tried to remove the shutter mechanism that failed due to the immediate need of use of the camera during an event. Touching the shutter mechanism caused there to be wear and tear on the shutter that was not originally present even though the mechanism had preciously failed.

Nikon refuses to honor the repair warranty citing my touching and further damaging of the shutter voids the fact it broke in the first place.Desired Settlement: It has cost money to ship back an forth to Nikon and not having the camera to do weddings and events has been a problem also to make income. I would appreciate if Nikon repairs this camera free of charge, also compensating the cost of the many different times this has been shipped off to Nikon.

Business

Response:

The customer was sent the "Nikon Digital Imaging Warranty" on 6/*/15. We will resend the warranty again via email.https://support.nikonusa.com/app/answers/detail/a_id/333/kw/digital%20imag...⇄ 3:"3. This warranty does not apply to any defects or damage directly or indirectly caused by or resulting from the use unauthorized replacement parts and/or service performed by unauthorized personnel."Service to the camera was performed by the customer and shipping costs for sending in a product repair is the customer's responsibility.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The reply from Nikon does not address the fact that the camera malfunctioned on its own. There is evidence which proves the camera malfunctioned prior to this issue, it was recently sent in for repair, when received back it was not fully repaired and following use of the camera it malfunctioned.The camera was touched by me "after" the camera malfunction (which is a warranted repair issue). Section of the warranty does address the fact that the camera in question "D610 Shutter Blades" Malfunctioned during use. As photographic proof indicates.3. This warranty does not apply to any defects or damage directly or indirectly caused by or resulting from the use unauthorized replacement parts and/or service performed by unauthorized personnel.The damage of the shutter blade happened while using the camera, damaged occurred during use without it being tampered with. This is what needs to be fixed by Nikon. The camera was not serviced by me but by a Nikon Authorized Service. I am continually patient during this process but what I feel like is happened and has been happening with this issue is that Nikon fully understands that the shutter blades of the camera D610 messed up. They understand this happened by defect. What I am disappointed in is that Nikon is charging to repair this camera issue, they are not acknowledging that the shutter blades did malfunction on their own, as photographic proof has indicated. But what I keep seeing is that Nikon is using my touching of the shutter blades, my desire to move the blade out of the way so I could continue to take photos. In doing this there might have been more damage to the shutter mechanism. But that does not negate the fact that shutter blades first of all defected and messed up during use. I would not have touched the sensor or the shutter blades if the camera in the first place was not defected in the shutter mechanism. What is even more annoying is how soon from repair this happened. I believe this defect is directly related to the repair the camera went through a couple weeks before. None of this is being acknowledged by Nikon. I believe Rachel is trying her best to help but than on the other hand not. The camera malfunctioned, this would be have been warranted repair, the fact that I touched it Nikon is trying to say I was servicing the camera and damaged it more. None the less the damage that occurred to the shutter mechanism happened while under warranty without being tampered with. The sensor is a different story I do not know how exactly it got scratched or damaged I do not care for this to repaired, but these shutter blades need to be repaired they broke while in use.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The warranty does not apply to any defects or damages directly or indirectly performed by unauthorized personnel.

Review: I purchased 1188.01 dollars worth of merchandise online on 2/**/15, The product was never delivered and according to the tracking number it has been returned and recieved by the sender on 3/*/15. I called today 3/*/15 to inquire about my refund and was told that I would receive a refund in 2-3 billing cycles.Alos within the time that the product should have been delivered I called to ask if I could pick the product up at the [redacted] store and was told that I could not. I then asked to cancel my order and was told that I could not do this either.Desired Settlement: I would like my 1188.00 dollars refunded immediately.

Business

Response:

The order was returned to Nikon due to a missing or incorrect apartment number on the "ship to" address. A [redacted] store pickup is not allowed to protect a customer's order. The returned order has been received by Nikon; on 3/*/15 and a 5-10 business days to process the refund. An email notification will be sent to the customer once the return has been processed and then a credit will appear for this order within 3-5 business days. The 2-3 billing cycle mentioned for the refund is for when the credit will be reflected on her billing statement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Regardless of the address I was also denied the opportunity to cancel my order. I also do not think that 2-3 weeks is an acceptable amount of time to refund a customer if the product has already been returned. It is not customer service at all. Let alone good customer service.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer's refund was processed on 3/**/15 and the company's cancellation policy is stated on the Nikon Store website.

Review: On my journey to the Glacier National Park in June 2013, I continued my National Parks time-lapse project with my D800 bought from [redacted] and a remote shutter release bought from Calumet. After my first scene, when I was trying to unplug the release, the 10-pin shutter release socket broke from inside and got slack. I was very surprised because I was not pulling too hard, and I definitely was operating it correctly as I had 4 years’ experience with such releases. Judging from similar cases I found on the Internet, Nikon had done plenty of repairing under warranty regarding to this problem (http:[redacted], those cases made me think that Nikon had a poor QC over this part of their D800/D800Es), so my case should not be an exception.

However, when I sent my camera back to Nikon's service department, Nikon deemed it as there being “Impact Damage” and refused to evaluate it unless I pay a fee of more than $200. I called in once and explained my situation to one of Nikon’s customer representatives, and she agreed to talk to the service department about it. However, the statues of my camera online never changed, so I had my camera sent back because I needed it for another project. Upon the arrival of my camera, I was shocked not only because my warranty was missing, but Nikon even refused to do any cleaning of my viewfinder and CMOS as I requested in my note sent to Nikon along with my camera. When I called to check, Nikon said my warranty was voided because of the “Impact Damage”. I was very unsatisfied with Nikon’s explanation and the supervisor suggested me to send my camera back for a re-check (Reference # [redacted]).

I did send it back as Nikon requested, but Nikon still refuse to acknowledge that it was their problem as I called on Oct. ** 2013 to check. Also the representative said that my one-year warranty was expired anyway since I bought it on Aug. * 2012. It was ridiculous because when I first sent in my D800, Nikon sent me a confirmation letter about receiving my camera on Jul. ** 2013 (Service Order # [redacted]), which was absolutely within the warranty period. It was solely because Nikon's stalling that my warranty period has passed.

From my point of view, Nikon have solemnly guaranteed that the 10-pin port of my camera would work properly during the warranty period upon issuing the warranty to me. So it was Nikon that failed the warranty in the first place when the socket was broken, especially when I was using it properly. Therefore, there’s no such “Impact Damage” due to my misbehavior. I sincerely ask Nikon to honor their warranty and repair my camera as promised.Desired Settlement: Repair the 10-pin port and clean the viewfinder and CMOS of my D800 camera.

Business

Response:

[redacted] sent his D800 camera in for repair and Nikon found evidence of damage caused by misuse - the “10 pin” port had been broken which can happen when force is applied to the side of an accessory plugged in to this plug.

I am sorry if there was any miscommunication and [redacted] misunderstood any fees. There is no “$200 evaluation fee” - we always provide free estimates.

Nikon provided a repair estimate of $249.94 for the repair which [redacted] approved and paid on Nov *, 2013 and we returned the camera to him repaired on Nov *, 2013. At this time Nikon considers the issue closed.

I understand that sometimes damage can happen for which the customer is unaware, however, it’s still beyond what we can cover under the terms of the warranty.

[redacted]; Customer Experience

Review: On April **, 2012 I purchased a Nikon D3 Camera body only, serial # 20000751, factory refurbished by Nikon from [redacted] in New York NY along with a Mack Camera 3 year Pro Warranty for a total of $4029.90. On 11/**/2012, I returned above camera to Mack Camera for warranty repair for shutter release problems and memory slot #1 did not work. In April 2014, I returned above camera to Mack because the camera would not turn on, even after replacing all batteries in camera. In early June 2014, I returned the above camera to Mack Camera for the same issue, not powering up. Both times the camera was shipped to Nikon, [redacted], for repairs and returned to me. In August 2014, while photographing a National Softball World Series in [redacted] SC, again, my camera did not power up and I returned it directly to Nikon in [redacted], explaining that this was the third time for the same problem within an approximate year. Nikon repaired the item and shipped it to Mack Camera, erroneously , and Mack shipped it back to Nikon who then shipped it to my address. In October 2014, the above camera again failed to power up while I was in northern VT. When I returned home, I, as requested, sent it to [redacted] and contacted them on repair of item. I explained that this was the fourth time in just over a year that I have sent it back to be repaired for the same issue and it keeps breaking down. I have asked for another camera to replace this "lemon" and as usual the people on the phone can't help me. They said they would escalate this problem to deal with it but nothing as happened. Nikon in [redacted] requested that I send a battery to them and I did that also. The [redacted] is always on break when I call at different times of the day and no one will give me a name and/or number of the next higher [redacted]. I am a one person company that started three years ago and have have invested heavily with Nikon products , but their customer support systems does not support me as their customer.Desired Settlement: I would like to have my camera replaced with a Nikon D3s camera. The reason for the small upgrade is due to the fact that I have been without my number 1 camera many time and have lost photo opportunities and scheduled shoots for contracts.

Business

Response:

Nikon has contacted the customer and due to a repeated issue his camera will be replaced. This customer appears satisfied with the offer and resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. As of Thursday, October **, 2014 at 11:27 AM, I have not received a notice of shipment.

Sincerely,

Review: On October *, 2014 I sent my Nikon D 70 Camera to Nikon Inc., Los Angeles, which, the agreed to repair. Three days later they returned the camera back to me, unrepaired and with no explanation. On contact with Nikon I learned that the camera could not be repaired because they no longer carried parts. I find that extremely unacceptable that Nikon would sell a product and in less than ten years it becomes junk. I have owned other cameras that are much older than the D 70 and they still work. If Nikon insist on selling expensive throw away junk cameras they should let their consumers know. What I want from Nikon is they buy this piece of junk back and reimburse me for my shipping cost. They should have known they did not have parts when agreed to repair my camera. I will never buy another Nikon and plan to write consumer reports and warn them about Nikon products.

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Replacement

I would like for Nikon to repair, replace of refund. their estimate for repair is $224 dollars which I would assume the value of this thing - cannot call it a camera. that is an acceptable value plus shipping.

Business

Response:

Customer has been contacted today via email. The D70 camera

was released March 2004 making it over 10 years old. We are required to have

parts for repair for 7 years. We are sorry there are no longer parts to repair

the customer's camera. We will reimburse for shipping charges provided a valid

receipt is received.

Review: I bought a Coolpix camera for my mother for Christmas 2012. The first time she tried to charge it, in January 2013, one of the internal USB connectors bent inside the USB port on the camera. We sent it in for repair and it was not a covered repair under the Nikon manufacturer's warranty because they claim it was human error. My mother was using it in normal fashion and not being forceful and they still claimed it was her fault and wanted to charge $100 for the repair. The camera only cost $65! Their customer service department was no help and refused to budge on the policy. The camera was obviously defective, a critical piece broke after one time of trying to plug it in and Nikon did nothing to help us. I will not be purchasing another Nikon product ever. I purchased that camera in good faith and feel swindled that they are trying to charge $100 to fix a $65 camera.Desired Settlement: I think that Nikon should have to repair the camera at no charge under the warranty, because it should have been a quality product and did not perform as such.

Business

Response:

Nikon Inc. is in receipt of your reminder letter dated July **, 2013 regarding the complaint filed by [redacted] under case number [redacted]. Please note prior to this reminder letter from the Revdex.com Nikon Inc. had not received a communication from you regarding [redacted]'s matter.

However, to respond to the concern in your reminder letter, please be advised that on June *, 2013 Nikon Repair received [redacted]'s Nikon Coolpix S3300 digital camera that she reports giving to her mother for Christmas 2012. Upon receipt, Nikon technicians examined the camera and found that the pins to the USB port of the camera were bent. This type of damage to a camera is a result of pressure when inserting the cord incorrectly or otherwise inserting something other than the cord into the camera's USB port. While Nikon cameras are covered by Nikon's one year limited warranty, any camera which has been subject to misuse, abuse, negligence or accident is not covered under Nikon's limited warranty. Such damage to a product that takes it out of warranty coverage might have occurred without the consumer's awareness; although it occurred while in their possession they may not be aware the damage occurred.

Nikon forwarded a repair estimate to [redacted] and advised her that this type of damage is not covered by Nikon's one year limited warranty. On June **, 2013 [redacted] refused Nikon's estimate to repair her camera and requested that her camera be returned to her unrepaired. Nikon complied and under these circumstances there is nothing further that Nikon can do.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,