Nikz At The Top

calling the customer to schedule when he can out his cart out for removal.

the other account you speak of is actual a separate business than us.  it has a separate tax id, name, business license, etc. etc.our account the one this complaint about has a 700$ balance.  stop trying to bring up irrelevant topics. truth is Ed took payment on the wrong acct. because he was trying to be slick. he said he made a mistake and corrected the mistake the same day august 11th.   ed promised that we would be picked up august 11th prior to making the payment of 2578. he also indicated that it was only 2005.78but he took more also without our knowing approval.  then he said he already switch the payment to the correct account the one ending [redacted].  this was all back on august 10th. he said he fixed the way the payment was applied because it was his fault. he then emailed over a receipt explaining that he transferthe money to correct account and that I would have pick up on 8/11.  he promised this verbally over the phone as well. what proceeded to happen next is astounding.  after we paid and it clears. I notice around 3pm 8/11 trash has not arrived its near eod. so I call this results in them transfer me to six different employees. the first person said we are no longer under contract and our trash is being picked up by someone else. when I asked who,. they put me on hold and changed their story. I have been given the run around for over a week now.  i have sent many emails /ignored my emails . only until I sent the final email saying  Revdex.com COMPLAINT FILED AS the subject header.  that got their attention. the issue is not the OTHER acct in ARREARS. the issue is ED and republic promising something they coudl not deliver in a deceptive attempt to take our money and not provide the promised service after. also are we under contract with republic?  what a complete total nightmare to pay 2500$ to have a service done. and be ignored for a week.  they still have not given an intelligent response as to why this happened.

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], the business did not try to contact me and I do not have any messages left by the business about this complaint.  I will wait until for the business to perform this action and call me to follow up.
Regards,
[redacted]

The level of service that the customer was paying for was unlimited bags and did not change at any time. If he was unsatisfied with the amount he was paying, we could have offered lower service levels at lower prices. We would have changed his service level, had he informed us that he no longer...

needed the unlimited bags service. Although we don’t currently offer unlimited bag service to new customers, he was “grandfathered” into that program. He will not be refunded, as he did not call to lower his service level.

As a follow up to my voice message, the letter you received was mailed prior to the final resolution of your account. You have a zero balance as reported on 11/09/15.

I am unable to determine the account with the information provided. I have utilized the email provided to request additional information and will support customer upon receiving additional information.

We have reviewed the account and have credited a portion of the invoice and waived the removal charges for the containers. The amount of $43.75 will still be owed for January services. Thank you.

Good afternoon.  We have reached out the customer to speak with them directly.  After speaking with the customer we will follow-up with our drivers/helper and make them aware of our customers concerns.  Going forward we will also increase our route observations on this driver to...

validate that we do not have any unresolved issues.  If you need to speak with me directly please feel free to reach out to me at [redacted]. Thank you.  Glenn K[redacted]General Manager

We will contact customer this week and exchange or reimburse the money for a new barrel.

I have tried to contact [redacted] on 1/22/16 at 10:28 am and again on 1/26/16 at 12:29pm. Both times  I have left a voice mail with my direct contact number and have not received a response.

Hello, Please consider the $22.00 charge credited off the account effect today (3/1/18) - Also, Republic will be updating the quarterly rate on the recycle cart to $18.00 per quarter.  This will be reflected on the next invoice which comes out for the recycle service We...

appreciate the opportunity to service your recycling, and always looking to improve our overall ability to work with our customer base. Cordially, Bill B[redacted] / Sales Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I need for this to be able to be paid online, so that I have a paper trail.  I do not give out credit card information over the phone. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have reviewed this complaint and after further research we have credited the customers account $3.50, per his request. We have called the customer and informed him of our resolution.

On Nov 13 a refund was processed in our accounting system for $73.26. This should be cut and sent out on Fri 11/17/17. We took a payment of $96.15 which leaves a balance of $22.89.  We will have another check processed and the check will be sent out next week.

The response from Republic Services was acceptable EXCEPT that it did not specify the amount of the credit that is being offered.  I will need that information before I can decide whether I accept the response.

Mr. P[redacted] had already contacted Republic Services and chose to close his account on 6.16.16. Per Mr. P[redacted]'s request we have credited a $50 container fee, scheduled container removal and refunded the amount due after back dating his service to June 1, 2016. This meets all of Mr. P[redacted]'s...

requests. Republic Services strives to meet all of our customer's needs and will be available to provide future services if Mr. P[redacted] so chooses.

close! I got my trash can today. Thank you! It only took 3 months and 8 phone calls but I am very happy now!

The Residential Supervisor, Keith G[redacted], reached out the the resident and spoke to him regarding his issue with the broken barrel.  Keith will be delivering a barrel to Mr. [redacted] by the end of this week.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.Republic Services did pick up the trash by the street last Friday March 31, 2017. I waited to accept their response to see if they were also going to pick up what I put out yesterday (tree limbs and some wood) and they did pick it up again today Friday April 7, 2017.I appreciate Republic Services getting back with me and resolving this issue. However I would like to request to be able to re-open this complaint if they drop the ball again in the future.Thank you very much!
Regards,
[redacted]