Nikz At The Top

We have tried to reach Mr. [redacted] 3 times on Friday 03/25 - the last time at 5:10pm with no success. On all three calls my lead CSR left a message for Mr. [redacted] to call her back - and all three times Tammy Day left her contact information. Tammy also left information for Mr. [redacted]...

that she was in the office on Saturday from 8am until noon and Mr. [redacted] did not call.A note has been entered on Mr. [redacted] account about the messages left. Mr. [redacted] address has been placed on the operations Hot List. Residential Supervisor Larry Pietschker has been included on this complaint. We will attempt to reach Mr. [redacted] again on Monday and will update complaint as necessary.Lead CSR Tammy Day spoke to Mr. [redacted] today 03/28/16 (he returned Tammy’s calls) – here are Tammy’s comments: I spoke with Mr. [redacted] today, he told me that we missed him again on Sat. I apologized for any inconvenience and advised him that I have placed him on our call in list. His trash is always by the curb in an enclosure which they only need to lift over the top. Additionally, I compensated him for 1 quarter for any inconvenience. He was very appreciativeA credit in the amount of $37.32 has been applied to Mr. [redacted] account ([redacted]) covering the charges for April, May and June.Respectfully Submitted,Charlie B[redacted]Business Unit Customer Service Supervisor

Left VM with my cell phone number. Waiting for return call

Gary S[redacted] informed me that bulk pickup for my area is Monday and Tuesday . When asked if I could depend on that I was then told  they have until Friday of the pickup week to remove the bulk waste so we are right back where we...

started. It is now Friday afternoon if our pickup week and there is still bulk waste on the streets that has not been picked up . So as if today my issue has not been resolved.

[redacted]
Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have still not received my check, and have not been able to reach the person who called and left a message.  Calls have not been returned.

We have reviewed the account. The customer did call in on 12/11/15, 12/24/15 and 12/31/15 to report that there recycle had been missed. The account was noted as to these calls and trucks were dispatched back out to service this customer. We have reviewed this location with our employee so there...

are no more issues in the future. Our supervisor also has this location for follow up over the next few weeks. We have also issued a $25.00 credit on the customers account for the month of December.

It is with sincere apologies that I respond to this complaint.  The refund process is longer than 1 week and should have been communicated appropriately to this customer.  It takes 4-6 weeks for refunds to be processed.  This process does not occur at the local level; but instead...

is processed at our Headquarters in Phoenix Arizona.Additionally, I would like to offer apologies for the lack of service this customer experienced.  I will be following up with our Operations Dept to ensure that we do not repeat this type of service failure in the future. If there is any additional information I can provide, please feel free to contact me at [redacted]. Best Regards,Angela C[redacted]General ManagerRepublic Services of Kentucky LLC

I will not agree to anything without talking to the person.