Nikz At The Top

I did not cancel service a month ago, Gosh they do not listen, I cancelled service on thursday 3/7/18 after receiving a call from the business manager stating that this was only a one time issue not a long standing issue.

Once again another promise.  Yes a driver did show up on Friday to apologize for miss...

recycle.  I done with broken promises, City of [redacted] will find home owners who have trash out over 48 hrs.  Regardless of the reason.  Until Republic actually does what they promised I will not be satisfied.  If you miss trash, fine.  Just pick it up the next day as you promised.

Good afternoon,Upon receipt of this complaint, I reviewed the account and contacted the customer directly to explain the circumstances and apologize for the service failure.  A refund is being processed and the equipment is being removed at no charge.  I believe this matter has been...

resolved but I am available for questions or concerns.Thank you,Mona R[redacted]

Dear Mrs. [redacted]Again we do apologize, we have requested a refund in the amount of $19.54 in which you should receive any day. Thank you, Republic Services

I won't close a complaint until I receive a refund, which Connie did say I would get but I haven't seen yet.  Also, Republic dropped off a trash can when we are no longer using your services.  It is only a recycling trash can.  Y'all can pick it up as you please as it will stay at the curb.

Thank you for your prompt response. I greatly appreciate it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

As per my complaint, it seems that they never agree to anything, even though they are wrong.  Now I have stated to the business that  I do not feel I should have to pay for services NOT...

RENDERED.  They claim to provide us with trash pick up twice a week, but yet I did not have them pick up my trash for the month of April, except for April 28th, 2017.  Now he did try to pick up my trash on the April 18th, 2017, but spilled most of it on the ground in front of my home.  I had to go out with my shovel to pick up that mess and put it back into the trash container.  I decided since I did not get that service promised me that I feel I do not owe for those services Not Rendered.   If Republic waste wishes to take me to small claims court for the additional payment, then by all means let them.  I will make certain that I bring my videos to prove my case.

I have removed the charges for the cart removal fees. I apoligize for any inconveniences this may have caused you. Thank you,Republic Services

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The container was moved from my residence and I appreciate the prompt response. However, my account is still showing with a $50.49 balance. Can you please advise when the Accounts department will remove this charge? 
Regards,
[redacted]

Fence was repaired

Republic Services supervisor made contact with Mr. [redacted] (8-16-16) and discussed his damage claim to his personal container.  Regular wear and tear over time has damaged the containers lid.  This was discussed and confirmed with the customer.  As a courtesy and show of good faith...

Republic Services has credited back the account (8-15-16) in the amount of $20.00.  Rental service of Republic Services container was suggested to the customer.  Mr. [redacted] had to confirm this with his landlord but like the idea of the service.   Republic Services management team will continue to reach out to Mr. [redacted] landlord for container rental service to meet the customers’ needs.

Dear Mr. M[redacted],Thank you for taking time speak with me today. I appreciate your honesty and feedback regarding your delay in receiving your trash cart and your missed trash service and was glad to hear that we did resolve the issue although not as timely as you were advised it would be. As we...

discussed I met with my operations team and reviewed the delays and how we can correct these delays going forward. I also confirmed that the credit was applied to your account and it was completed by the customer service representative you spoke with on 9-12-2015. Please don't hesitate to contact me directly if you have any additional questions or concerns and thank you again for allowing us the opportunity to continue to service you. Sincerely,Jenny Filko-Division Customer Service ManagerRepublic Services[redacted]
[redacted]

I did not agree that my road is impassable after a rain, but I did get the phone number to the area manager. The area manager as me to call him direct if I had a problem with Allied Waste/Republic Services in the future. I will keep the phone numbers handy.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The fees have been waived as of this time, my bill has been paid. Thank you.
Regards,
[redacted]

The operations manager Terrance has left a voicemail for the customer to contact him on his cell. We have not heard back as of yet.

I call this customer and left her a message. I will get a recycle truck out today to pick up her recycle and her trash will be serviced on Thursday. I also put in a credit for one month. I will follow up with the drivers on this stop.

We have issued the customer a 2 month credit for the services not rendered and failed follow through to approve safe collection as a back door customer. Spoke with customer and advised her of plan going forward and credit to invoice.

We have removed [redacted]'s account from Collections.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Joanne W[redacted]

We will have the Sales Professional contact the customer today for a resolution.