Nikz At The Top

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the...

business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Customer was contacted regarding the above complaint.  Customer stated satisfaction with recent service.  No further action at this time.  Advised customer of phone numbers to contact in the event of any further issues.

Issue was addressed with the operations supervisor. We are holding driver accountable for missed pickups. This should not be an issue going forward.

the Response is not accurate there excuse is that corrected the occurance right away but I have been calling them every week since August to now the date I filed the complain.the are stating lies since my account was never suspended but transfers according to there customerservice that is the reason they had me move my own trash cans instead of them delivering one.

We have contacted the customer to discuss the noise level at his location, we explained that servicing our customers is not a noise-less activity but we have taken the following steps to try and mitigate his concerns. Scheduled the stops in this area to be picked up around 9:00am. Replaced the...

rubber pads on the back of the truck, placed a note on the route sheet asking that the stop be serviced as quiet as possible. We also asked the school to ensure the trash is in plastic bags so that it falls out of the containers easier. The customer appreciated the personal attention to this matter.

We were unable to access on the following dates:  10/13/1610/27/1612/01/161/5/17 and 1/6/172/2/173/30/174/6/174/14/17Finally on 4/17/17 we were given the gate code so that we could access ourselves.  At this time, as a courtesy, we will credit the full amount.

please ask business to call at [redacted]. I have called them multiple times about this issue.

We apologize for the inconvenience. We believe this is now resolved. Customer was originally billed $78.53 for the period June, July, August. That bill included an administrative fee of $6.71 which is not refundable. Since we did provide one month of service (June) the remaining invoice amount of...

$71.82 was prorated and 2 months were refunded ($47.80). We hope this makes sense and would love to earn the customer's business back again. Once again, we apologize for the inconvenience.

We apologize for your experience. The carts were removed 09/25/17 Thank you

Revdex.com: I was given a call on 5/18/2018, did not answer due to being sick. I called back on 5/22/2018,...

left a voicemail for him to call me back. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does,will consider this complaint resolved once call back is initiated as is refund. Regards[redacted]

Discussed service with our operations team.  Customer has been serviced.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Republic Services has worked with Ms. L[redacted] to provide additional clarification on her account with us at [redacted]. to indicate that no remaining balance is due and the account has been closed in full.

Dear Ms. [redacted], I apologize for any confusion you may have had, the driver had noted extra material on his route sheet when he serviced on 7/21/17 and the charges stemmed from that.  Our dispatcher failed to call you to notify of the charges(so that you would have been made aware of,...

at which time we could have determined if there was a mistake) and the billing department should have done an on-demand invoice at that time if the charges were accurate.  I will have the charges cleared from your account and you should receive no further notices.  We appreciated you being a customer since 2007 and once again I apologize for this not being handled timely.Sincerely, Jim P[redacted]General ManagerRepublic Services of Southwest Michigan

As a courtesy the $25.00 removal fee was removed.

Hello,I have reveiwed the account and we can waive the fee for the purchase of the cart. I will try to get in touch with the landlord to find where the cart is located so we can have it removed. The account will be credited the charge of $93.21 for the cart purchase. This will leave the...

customer with a credit of $8.02 as reflected on the attached billing (before the cart purchase fee was added) which will be sent out to the customer within 2 to 3 weeks. I have called the customer and left her a message to contact me direct so I can reveiw this with her.

We have corrected the customer’s rate and their account balance is currently at $0.  We left two messages with the customer letting her know of the resolution as well as giving her an opportunity to discuss further if there were any other problems.  Tell us why here...

Spoke with [redacted] to let him know the system needed to be manually corrected on our end followed up with email with screen shot of his account reflecting zero balance.Email "Per conversation I am following up with email for you to view the account.  Your credit card was previously credited and as I said on phone we need to correct those charges on our end.  Below is copy of your account reflected the zero balance.  I assure you there will be no other unapproved charges."

It is obvious to me that Republic Services has played this game many times and they know exactly what to say.  I have checked [redacted] and there are a number of similar complaints against Republic.  Their response is replete with false information.  (1) I kept a log of my phone calls to Republic -- I called on October 15, 23, 26, 27 and November 12, 2015.  At first, I did not get names but on Oct. 27 I spoke with Crystal, and on Nov. 12 I spoke with Robert. (2) I have copies of the certified letters that I sent to Republic on AUGUST 20, 2015 and October 28, 2015, and proof that they were delivered. (3) There has been no discussion about negotiating a new rate, AND there is no requirement that I give them a reason for cancelling the service. (4) I was told by Crystal and by Robert that I could not cancel the contract and they would have to send me a certified letter.  I would like to see proof from the USPS that I refused to sign for a letter -- it never happened. (5)The account was terminated October 22, 2015 based on my certified letter NOT "closed due to non-payment."  (6) I have returned several invoices to Republic with copies of my 2 certified letters, so why did it take a Revdex.com complaint for them to contact me?I have reqyested that they send me a detailed final bill, but I do not feel that I am responsible for monthly fees ($1,299.39) after Oct. 22, 2015.

Mr. [redacted] entered into a contract with us in 2012. He signed a three year contract that auto renews at the three year term. The renewal is clearly stated on the front page of the contract below where the customer signature is located. We would be more than willing to work...

with Mr. R[redacted] on getting his rates and service into a range that both he an Republic Services can accept. He can call the Division Sales Manager directly at [redacted]. I have attached a copy of the contract for review. Kind Regards, John M[redacted]Division Sales Manager[redacted]