Nikz At The Top

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To whom this may concern:I have attempted to contact this customer both yesterday and today and left messages for him to contact me both timesI still have yet to receive a call backI am showing that the customer's container was delivered on 10/13/15.Thanks, [redacted] Customer Service Supervisor

We will refund the money as requested I will also follow up with the driver that is responsible for this route

Dear MrK***:We did receive your letter dated 4/28/You signed a yr service agreement with effective dates of 2/5/through 2/5/which auto renews every years thereafter if we are not contacted by you in the interimAs such, the auto - renew is now in effect through 2/5/The registered letter from you was received and dated 4/29/If you can produce a mail certification which documents previous sent notification prior to 4/26/17, we may be able to cancel your agreements per terms On 4/26/17, our driver indicated a competitor's cans were on site and our cans were tipped over with a sign stating "do not service".Based on the letter you received from John Purpura on 4/26/and the current active status on your existing signed contract, you may opt out of the contract by paying the $as notified previously or we can credit service back to 4/19/and continue servicing the account effective immediately.Please advise of your decision to either cancel and opt out, provide proof of certified mail prior to 4/26, or continue service

The customer's requested service was scheduled on the wrong accountWhile the customer made several attempt to contact us regarding the missed service, we were unable to link the account to the correct address due to the initial scheduling errorOnce this was realized (Monday, March 27th) we attempted to contact the customer regarding this issue and left two voicemail messagesThe customer was serviced on Monday, March 27th and the issue was resolved

We have contacted our third party collection agency to have this account removed The customer now has a $balance We apologize for the inconvenience this has caused and appreciate your business

I spoke with [redacted] he stated he recived a call from Republic stating he was past due I checked both accounts Open market and Franchise there is no past due balance and both accounts have been closed out, advise [redacted] we are refunding him $and I have entered the removal for Monday February 26th customer stated if the system did not show it was ok I sent a follow up email as well just in case and gave all my information in case he comes across any issuesthank you

I understand your frustration and concern with your refund request and I would like to personally speak with you if possibleMy name is Randy D [redacted] and I'm the GM of Republic in Wabash that served you in Lafayette I have called the number on your account ( [redacted] with no luck and I would like for you to call me if possible I believe you have been communicating with the Customer Resource Center and this may be where some of the confusion came from with different answers from different associates In all honesty, we have made this credit process a nightmare for you The refund process is not fast by any means but it doesn't need to be this difficult I would like to answer any questions you may have to help this situation My office number is [redacted] and my cell phone is [redacted] Please call me if possible as the number I have for you doesn't seem to have voicemail As mentioned in my original response, you account is closed and the credit/refund request is in process It will come in the form of a check and will not be put back on a credit card If I were able to personally write a check I would, but below are the steps of the credit and refund needed for your account Your account closed on 6/but the $you paid for the bulk service that was canceled was still on your account Since the original billing of the $was billed before it was actually canceled, we needed to credit off that amount on our end to show the account had an overpayment before the refund could be processed This was done at the end of the billing cycle on 6/26/ Now that this was completed the refund request can be actually be processed and will generate a check request You will receive a refund check in the mail but we are still a few weeks out before the entire process is complete In an attempt to ease your mind I attached the file created from your refund to show you the paperwork has been submitted and it's in process

The attached complaint is not for the Republic Services division in [redacted] KentuckyI’m sorry but without an account number I can't direct the complaint to the correct divisionPlease contact the customer for additional information and direct the complaint to their local office for proper resolutionThe PO Box address that this form was originally mailed to is a payment processing center at a bank and cannot correctly forward information.Thanks,Denise K***Billing CoordinatorRepublic Services, [redacted] KY

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Mr***, Unfortunately due to operational issues Republic Services can no longer provide residential trash collection at your homeWe apologize for any inconvenience to you and your familyRepublic Services will be issuing you a refund for your payment of $and you should receive that check in approximately weeksThanks for your past business!

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We have contacted the customer and personally went out to the location to ensure her trash was serviced The container was not out to service, we called and the driver also went to the door to let them know we were here to service but had no luck I have also sent this to our CRC for a coaching opportunity with the agent that took the call Thanks Brian P***Sales Manager

Attached is the list of events regarding Mr [redacted] s complainant Republic Services made several attemptson many occasions to work with the complainant, but with no results

[redacted] [redacted] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I have confirmed that they have brought my balance to zero I would have preferred an apology but will consider this complaint resolved Regards, Alan D***

I received this message today saying my complaint is closedI have been trying to contact the person from Republic who left me a message on August 2, without successThis person left a message giving an unintelligible name, and the phone number [redacted] I have called that number multiple times and get a message from [redacted] Unity messaging asking for an extension numberIt then says "transferring to operator" and then "no operator available"Every time the same messageSo I have not been able to speak with this person.The recycling was eventually picked up and I did receive a credit for the recycling portion of my billThe same day I cancelled the recycling portion of my contract and paid the reduced amount for the following quarterHowever, Republic also withdrew the full amount from my bank account in addition a week later, even though I had cancelled automatic billingI have called them for a refund of that full amount and was told I need to wait 2-weeks for a refundSo that is where things stand now.I am not satisfied with this complaintI would still like to have the contract cancelled, receive a refund for the quarter paid in advance, and have no penalty for cancellation of the contract.Thank you

[redacted] ** [redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

This location is located very close to Hwy in what the call “Short North” There are a couple of Republic Dumpsters in the back of some businesses along with some from other waste services that are line of site to where a row of houses are about yards away I will communicate to the driver that they need to service this location no earlier than 6:00am, and we will also put permanent notes on the drivers routes sheet as well This should alleviate the problem and we will monitor this stop to make sure we aren’t servicing before 6:00am Ron W [redacted] Operations Manager Frank Rd e rw***[email protected] o [redacted] w www.republicservices.com

[redacted] become a customer as part of an acquisition of ***'s, a local bankrupt hauler, on 10/ The customer data transfer had numerous issues and in this case, resulted in a double billing I called and left a message for [redacted] and followed up with this email (attached) We take full responsibility for the error and for not correcting this right away Thanks, Jeff

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, as [redacted]