NonstopDelivery

Recently did multiple bathroom renovations. Each time vanities were delivered by NSD, there were issues. One vanity arrive early so they left it in the driveway for 6 days after I called and pleaded for them to hang onto it for 2 days until I could return 02/8/2024. Second delivery they put holes in the walls and damaged each hardwood step turning a 280lb vanity upstairs left in the box, saying it was to heavy to carry?! The last double vanity Order placed 4/01/24, NSD accepted the delivery order. Showed up one man short to bring 300lb vanity up three levels.

Said they would only bring it in of I accepted responsibility for all damages that may occur. Then loaded up the vanity refusing to deliver to "the room of choice" I paid extra for saying they be back another day. They scheduled 3 times thereafter. 1st time claiming no one was home, then admitted they didn't have a 3rd person.

Day 2, just never came, day 3 claimed I refused it. After four days of complete dishonesty I called HD for help. They acknowledged NDS was not being truthful. They offered to send another delivery company to go pick it up and deliver.

Hopefully NSD didn't lose parts when they took it out of the box before they sped off with the vanity I paid for and can't use. This company is very unprofessional, dishonest and rude to all customers.

All reviews have similar experiences. They fail to understand how it would feel if a customer scheduled four plus times and no one was home to accept deliveries.

Please ask the company that you are ordering from if they use this company, and if they do DO NOT GO FORWARD... they are a nightmare and the only thing they excel in is excuses and lies.

Waiting for delivery today from NSD with HD order. Checked online tracking and NSD showed that they attempted delivery while I was sitting physcially on my porch and I did not even see a truck ...how about them apples? Then they reported customer requested reschedule that showed before the attempted delivery. I did not. This company is rate an F from the BBB I can see why. So now I try to cancel order with HD have to wait till Monday and then see what happens but ya know it will be another excuse or perhaps that they even delivered it at 4am in the morning..cant wait to see what happens next

Home depot has asked them for over two weeks to come pickup my return order. I have two request numbers. NSD-491047 R7617631 76963706 and R7582164 - 76963706. They lied and said they called me, (they have not a run a 24 hour business and have voicemail) Now were on two weeks later and they still have not responded to me except for someone finally today responded on the Customer Service side and said someone would be reaching out in 3-5 business days. This is absolutely unacceptable.

I have spent hours trying to find out where my delivery is. I got a text on Aug. 7, 2022 saying my delivery would be on Aug. 8, 2022 and I would receive a call 30 minutes prior to delivery. Waited all day, no call no delivery. I checked my tracking information on Home Depot webpage and it said that the delivery is scheduled for today, Aug. 10, 2022. I called Home Depot Customer service to verify and they said NonstopDelivery shows it has already been delivered! Checked my driveway, no delivery, checked the front porch, no delivery. I checked DonstopDelivery tracking page and it says they don't have a delivery for me! I am now waiting for a call back from your customer service department to tell me where is my Home Depot Order that their tracking shows they were notified it was delivered today. Not a happy camper. Where is my Home Depot order!

If this is the service delivering your order just cancel it now and save the headache. I ordered a pool from Amazon to use over the 4th of July holiday for a family gathering. THe pool was ordered on June 17th with a projected delivery date of June 30. I have called the "customer Service" line countless times and not once has anyone answered the phone. Every time I am placed on hold for about 15 minutes and then told we will call you back and hung up on. I have sent an email to every email address I can find for NSD and HubGroup (parent Co) and have had a few responses but they all equate to "thanks for your patience" and nothing more. It is now the 18th of July and I have nothing but the "promise" of a call to schedule delivery. How a company like this is able to land contracts with places like Amazon, Walmart, and Home Depot is astounding.

You can not get through to them by phone or chat. My delivery was delayed and Amazon called using their company number and NSD lied to both the employee and manager. They do not want to provide customer service or deliver your item! Do not ever buy an item shipped by NSD and then companies will stop shipping with these frauds.

Terrible. Waited all day, no phone call. Gave a 1 star because it does not go zero or negative.

Impossible to get a hold of anyone within this company. All attempts of contact, email, chat and phone have yielded zero results. Their online tracking delivery dates are unreliable. I'm my case, the dates have come and gone and no contact from representative.

My vanity top has been showing as being in a Duncan, SC location, not far from my house, since Dec. 7th with a call saying it would be delivered on Dec 8th. I'm still waiting. Customer service is nonexistent. They don't answer or return calls as promised. Can't get any help from Home Depot. I doubt I will have it by Christmas for my guest. I am so disappointed with this company.

I ordered an Air Hockey Table and when It was delivered by NSD, it was severely damaged. I was supposed to sign for this delivery but instead it was dumped at the end of my driveway and they took off. So after a lengthy process of getting it replaced by Amazon, NSD was supposed to deliver another one and haul off the broken one. They called during the scheduled window of delivery and said they would be there in ten minutes. Then, about 30 seconds later, they knocked on my front door. Come to find out they don't even have the Air Hockey Table on the truck. They said they would call back in a few minutes and it's been 4 hrs. I don't know hoe this company even exists. They obviously don't respect their customers or their time.

Ordered a large screen TV on Amazon and unfortunately they assigned shipping to this horrible shipping company, which should be renamed to Never Stop Delivery! They gave a 12 hour shipping window on Friday 4/17/21 and never called or texted. Tried calling them multiple times after 8PM and was placed on hold for 45 minutes and finally opted to "press" #1 for a call back, they never did. Meanwhile Amazon got involved and said it should be delivered Saturday between 7AM & 7PM but Amazon would call back at 1PM to see if we had received it yet. Amazon called at 1PM and we both sat on hold for another 20 minutes and finally a CS rep at NSD answered and explained to Amazon and myself, that the TV is at the local NSD terminal which is CLOSED until MONDAY where it "should" be delivered. Of course their own tracking still says out for delivery, at least we only wasted another half day waiting instead of another full day. In this day and age there is no excuse for treating customers this way. A simple call or text would have solved the problem. I hope Amazon drops this company ASAP, they have 1000's of horrible reviews!

[redacted] , We apologize for the delay Josh H [redacted] is no longer with NonstopDelivery, and it appears that this notification may have been missed in his absence We have requested that [redacted] update our email address to [redacted] [email protected] We have now received Revdex.com Complaint # [redacted] and are researching

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: The business contacted me quite rapidly after the complaint They were able to locate my item And set up delivery for the next day Everything arrived this morning and was placed and set up Thank you to NSD for such a prompt response Please close this complaint I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com Complaint ID: [redacted] Inbox x [redacted] < [redacted] > Jul (days ago) to me Dear [redacted] , I am writing in reference to Revdex.com Complaint ID: [redacted] that was received by NonstopDelivery on 6/30/ NonstopDelivery sincerely apologizes for the delay of this deliveryUnfortunately there were extensive delays on the order as it moved from [redacted] ***, GA to its final destination Unfortunately these extensive delays were caused because the freight was lost in transit NonstopDelivery has reported to [redacted] that the freight was lost NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experienceWe strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service We have reviewed the causes of the issues and have actively addressed them At this time we consider complaint ID: [redacted] closed Please confirm that you received this response and let me know if you need anything else Thank you, Vince P [redacted] Logistics Manager NonstopDelivery ###-###-#### (x***) ###-###-#### (fax) [redacted] www.nonstopdelivery.com

esponse to Revdex.com Complaint # [redacted] Inboxx Dominique A [redacted] < [redacted] @nonstopdelivery.com>Nov (days ago)to me, [redacted] , [redacted] , laura Dear [redacted] :NonstopDelivery’s subcontracts the delivery of [redacted] goods and services in the [redacted] region to [redacted] , and they delivered [redacted] ’s items to his home on Oct16, at 9:a.mThe bed was fully assembled per the selected service level [redacted] signed the delivery receipt upon delivery, without indicating any issue with the product or the surrounding areas of the homeNonstopDelivery was first contacted regarding the reported property damage claim a week after the delivery, Oct23, The NonstopDelivery Claims Department spoke with [redacted] on October 24, and requested further detail and an estimate for the repairAs a result of the investigation by the NonstopDelivery claims department in coordination with [redacted] , we denied the claim due to the fact that the customer, [redacted] , did not indicate that there was any damage to the home or product in the delivery comments section of the paperworkAs there is no evidence of fault on behalf of NonstopDelivery or [redacted] , the claim was denied [redacted] was notified via email on Nov3, of the denied claim.Please let me know if I may provide additional information.Thank you, Dominique A [redacted] Manager, Client ServicesNonstopDelivery, Inc.ph: ###-###-####fx: ###-###-#### [redacted] @nonstopdelivery.comwww.nonstopdelivery.com [redacted] NOTICE [redacted] This electronic message transmission contains information from NonstopDelivery Incwhich may be confidential or privilegedThe information is intended for the use of the individual or entity whose electronic mail address is named aboveIf you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibitedIf you have received this electronic transmission in error, please notify us by telephone ###-###-#### or by electronic mail [redacted] @nonstopdelivery.com immediately Thank youDominique A [redacted] < [redacted] @nonstopdelivery.com>6:PM (hours ago)to me, [redacted] , [redacted] , ***

I understand your frustration Unfortunately, the TV was lost.We have notified Puchasing Power.Pat L***NSD

Vincent P [redacted] Sep to me Dear [redacted] , I am writing in reference to Revdex.com Complaint ID: [redacted] that was received by NonstopDelivery on 9/12/ NonstopDelivery would like to apologize for inconveniencing the customer with a delayed and damaged shipment as well as lack of communication that resulted in a poor delivery experienceWe strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service We have reviewed the causes of the issues and have actively addressed them The damaged item has been relayed to [redacted] ’s place of purchase Please confirm that you received this response and let me know if you need anything else Thank you, Vince P [redacted] Logistics Manager NonstopDelivery ###-###-#### (x***) ###-###-#### (fax) vp [redacted] @nonstopdelivery.com www.nonstopdelivery.com

We apologize for any confusion with this delivery The address in New York was the address provided to NSD for shipping purposes by the place of purchase We had to get approval from the retailer to change the delivery address The new tracking number is [redacted] , and it is in transit to IL now with an estimated delivery to our local terminal in Hillside, IL on 9/ Once received, our local dispatcher will call the customer within 24-hours to schedule the delivery to the revised customer address We will follow this through to ensure the delivery is scheduled promptly after it arrives in IL Please let us know if you have any additional questions or need further informationThank you, Dominique A [redacted]

Revdex.com complaint ID: [redacted] Inbox x [redacted] @nonstopdelivery.com Mar (days ago) tome, [redacted] [redacted] , NonstopDelivery received the attached Revdex.com ID: [redacted] via USPS I have also attached a copy of the complaint In response to the attached complaint, NonstopDelivery apologizes to ** [redacted] in regards to the communication issues between our local delivery terminal and him The Can’t Reach Customer note indicated that our terminal attempted to call ** [redacted] at ###-###-#### but they were unable to leave a message The call to ** [redacted] occurred on 1/but the note was not visible in our system until 1/ The lack of follfrom our delivery terminal has resulted in disciplinary action being taken Once the order was cancelled, NSD shipped ***’s freight back to [redacted] ***’s warehouse The freight arrived to [redacted] on 2/ Regarding compensation to ***, unfortunately NonstopDelivery does not have the ability to credit him back NonstopDelivery never billed ** [redacted] so we cannot issue him credit The financial transaction took place directly between ** [redacted] and [redacted] *** Please confirm that you received this response and let me know if you need anything else Thank you, [redacted] Logistics Manager NonstopDelivery###-###-#### (x***) ###-###-#### (fax) [redacted] @nonstopdelivery.com www.nonstopdelivery.com