NonstopDelivery

Ms [redacted] , I apologize for the inconvenience you are experiencing with your order I have my team looking into delivering your washer and dryer tomorrow if you are available I understand you are a nurse and you have to work My mother is nurse so I know it's a very hard job We are also speaking with our customer service team to make sure they are delivering top notch serviceI will follow up to make sure the order is delivered promptlyPlease let me know if I can assist your further Pat L [redacted] Vice President, Customer Service [redacted] NSD

Wow, terrible serviceI have never had an item literally sitting miles away from me for days, waiting to come to my doorThat's just ridiculous, but we all learnI have never heard of this company, but, if I ever purchase something in the future and this is the delivery company they offer, I will definitely decline the purchase and/or shipping w/o a doubtInterestingly, customer service isn't bad, and I'm always able to get a hold of someoneThe issue is, " I'm sorry mam, its sitting on their trailer, it hasn't made it to the right terminal yet", is all they can offer meIts not their faultThey can only offer the information they were givenI would have gladly paid for shipping via FedEx or anyone else had I looked at the ratings of this companyI'm quite surprised they are still in business?

[redacted] Revdex.com Complaint [redacted] Inboxx Dominique A [redacted] Dec (day ago)to me, aobitz, goshea, laura Good Afternoon [redacted] , In reference to Revdex.com Complaint # [redacted] we have received and acknowledged the complaint and we are looking into a resolution right away Thank you, Dominique A [redacted] Manager, Client ServicesNonstopDelivery, Inc.ph: ###-###-####fx: ###-###-#### [redacted] @nonstopdelivery.comwww.nonstopdelivery.com

[redacted] I apologize for issues you have been experiencing with your TV delivery Our local delivery terminal never recieved your TV We have had our transportation partners performing dock sweeps for sometime without luck.We are contacting your place of puchase to inform them that the TV was lost We are requesting that they ship out a repalcement TV as soon as possible.Please let me know if I can assist you further Again, I apologize fopr the issues your are experiencing.Pat L***Vice President, Customer Service [redacted] @nonstopdelivery.comNSD

Vincent P [redacted] < [redacted] @nonstopdelivery.com> Sep to me Dear [redacted] , I am writing in reference to Revdex.com Complaint ID: [redacted] that was received by NonstopDelivery on 9/12/ NonstopDelivery sincerely apologizes for the delay of this deliveryUnfortunately there were extensive delays from our terminal in Roswell, GA to its final destination NonstopDelivery has successful delivered the order to [redacted] on 9/4/ NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experienceWe strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service We have reviewed the causes of the issues and have actively addressed themFormal disciplinary action has been taken against the parties responsible for the delay Please confirm that you received this response and let me know if you need anything else Thank you, Vince P [redacted] Logistics Manager NonstopDelivery ###-###-#### (x***) ###-###-#### (fax) [redacted] @nonstopdelivery.com www.nonstopdelivery.com

We apologize for any delays in scheduling this customer's delivery The order is a distance route for our local terminal, and NSD does not guarantee delivery dates with any of our clients, so we are very sorry that there was a miscommunication from the retailer in regards to expected delivery time frames NSD has been informed that this order was cancelled by the customer, and that the customer has already received a refund through the retailer NSD was instructed not to deliver and will be returning this to our client as per their instruction Please let me know if any further action is required.Thank you,Dominique A [redacted] SrManager, Client Services

It was my mistake about the order being lost The order has been delivered to the customerPlease let me know if I can assist furtherPatNSD

We confirmed the pick up took place on Friday, 7/ We apologize for any inconvenience to the customer Please let me know if anything further is needed at this timeThank you,

The order is closed No further action will be taken

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The terminal having issues with their truck does not excuse the other times the item was not delivered, but the item was delivered to me yesterday, albeit late Regards, [redacted]

This order is being refunded by the retailer They are processing this on their end It may take a few days for them to go through their necessary procedures Please see below for the email we received from the place of purchase We consider this issue closed on NSD's end Subject Tracking [redacted] Discussion Thread Response Via Email 07/16/08:AM Dear NSD, Upon review of the customer's order, I am showing that a full return has been processed on our end for the customerAt this time, we are simply waiting for the return in [redacted] *** Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Joshua H [redacted] Oct (days ago) to me Dear [redacted] , I am writing in reference to Revdex.com Complaint ID: [redacted] that was received by NonstopDelivery on 10/06/ NonstopDelivery sincerely apologizes for the delay of this delivery and we are currently looking to rectify the situationOnce we have additional information we shall notify you and the customer immediately Thank you, Josh H [redacted] Customer Care Manager NonstopDelivery, Inc (703) 964-Ext (703) 964-Fax jh [redacted] @nonstopdelivery.com www.nonstopdelivery.com [redacted] NOTICE [redacted]

We have received confirmation from the customer's place of purchase that she was refunded the delivery fee they charged to her plus some additional compensation for the difficulties she had This amount was $ Since NonstopDelivery never accepted any payment from the customer directly, we cannot provide any further refund outside of what was given to the customer by our clientThank you,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: [redacted] furniture has tried to get the money back and been told no by your company Claiming they did deliver items but they did not and did not assemble the furniture either Regards, [redacted] ***

Revdex.com:Please inform Non-Stop Delivery that I have contacted the home office of [redacted] and informed them that I will no longer be ordering from their website due to the unsatisfactory service I received from Non-Stop Delivery They will be losing a valued customer and will be taking our business elsewhere I also suggested to [redacted] that they find another transportation company to ship their merchandise who are reliable It is mind boggling that they lost a pound box with a [redacted] Grill contained inside They caused me a lot of stress and anxiety in trying to get a straight response on the status of the grill I have a chronic illness and this situation worsened it [redacted]

Sharon,I apologize for the delay in shipping your order out of GA Your order has been picked up and it's on it's way to the destination terminal When the terminal receives your order they will contact you to schedule delivery.Please let mePat L***Vice President, Customer ServiceNSD

We show this order is delivered complete What is the customer missing? PatNSD [redacted] @nonstopdelivery.com

Our Claims team denied the claim because there was no proof that our team was at fault The POD was signed clear at the time of deliveryPlease let me know if you need further infoPatNSD

See Attachment [redacted] < [redacted] > Jul (days ago) to me Dear [redacted] , I am writing in reference to Revdex.com Complaint ID: [redacted] that was received by NonstopDelivery on 6/25/ NonstopDelivery sincerely apologizes for the delay of this deliveryUnfortunately there were extensive delays on the order as it moved from [redacted] , GA to its final destination NonstopDelivery has successful delivered the order to [redacted] on 6/3/ NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experienceWe strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service We have reviewed the causes of the issues and have actively addressed themThe carrier responsible for the delayed transit time has been removed from NonstopDelivery’s carrier network At this time we consider complaint ID: [redacted] closed Please confirm that you received this response and let me know if you need anything else Thank you, [redacted] Logistics Manager NonstopDelivery ###-###-#### (x***) ###-###-#### (fax) [redacted] www.nonstopdelivery.com [redacted] NOTICE [redacted]