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NonstopDelivery Reviews (107)

We apologize for the delay in scheduling Our partner in this market did go out of business unexpectedly We have another service provider attempting to contact the customer to schedule delivery They left a message for the customer earlier today Please let me know if anything further is needed.Thank you,

Vincent P [redacted] < [redacted] > Jul (days ago) to me Dear [redacted] , I am writing in reference to Revdex.com Complaint ID: [redacted] that was received by NonstopDelivery on 6/25/ NonstopDelivery sincerely apologizes for the delay of this deliveryUnfortunately there were extensive delays on the order as it moved from [redacted] , GA to its final destination NonstopDelivery has successful delivered the order to [redacted] on 6/4/ NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experienceWe strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service We have reviewed the causes of the issues and have actively addressed themThe carrier responsible for the delayed transit time has been removed from NonstopDelivery’s carrier network At this time we consider complaint ID: [redacted] closed Please confirm that you received this response and let me know if you need anything else Thank you, Vince P [redacted] Logistics Manager NonstopDelivery ###-###-#### (x***) ###-###-#### (fax) [redacted] www.nonstopdelivery.com

NonstopDelivery is a third party logistics company that was contracted to complete this delivery by [redacted] Our service offerings with [redacted] do not include over-packaging freight for the LTL environment All of their shipments are packaged by their origin locations which are not affiliated with NonstopDelivery This shipment was picked up from [redacted] in Union City, CA on 7/17/ The final delivery to the customer was made by one of our contracted delivery terminals on 8/6/with a three-man team to deliver pieces and cartons at a total weight of 590lbs The furniture was opened from the packaging in front of the customer, and our delivery paperwork shows the customer signed that the damage was concealed by the packaging The packaging by the origin location, [redacted] , appeared to be made of cardboard scraps (which is also indicated on our paperwork referencing the "poor" packaging) Unfortunately, because our contract is not with the customer and is with [redacted] , any claims filed for repairs or replacements would need to be made through that company to NonstopDelivery We cannot honor any claims or filings by the final customer If you need any additional information, please let me know

We apologize for any perceived delays in scheduling this order We use two separate companies in order to transport freight from an origin to the final customer The first part of this is via an LTL carrier that uses large trailer equipment to make the longer transit between the origin and the local NSD partner that is assigned to make the final delivery to the customer in a smaller box truck or van Sometimes, with that transit and the LTL hub locations, it does come closer to the final destination than the actual last mile, NSD terminal location, but unfortunately, that type of carrier is not equipped to make residential deliveries In addition to this, while we try to place NSD terminals strategically to accommodate delivery volume to certain areas, this particular customer location is miles away from our location in Billings, MT, so it did take longer to build a route to the area This has been scheduled with the customer for delivery on 7/between 10AM and 2PM Please let me know if any further information is needed.Thank you,

We confirmed the pick up took place on Friday, 7/ We apologize for any inconvenience to the customer Please let me know if anything further is needed at this time.Thank you,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: NO REFUND yet Regards, [redacted] Read More Customer Complaints: $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

Unfortunately, we did have some delivery team issues in this customer's market that caused a less than favorable experience We sincerely apologize for the customer's experience, and our Network Operations Manager has reached out to the customer to address her concerns The particular drivers that caused the service defects for this customer have since been terminated The delivery of the customer's treadmill was made on January 31st If we can be of further assistance, please let us know.Thank you,Dominique A [redacted] SrManager, Client Services

[redacted] ,Upon further review, NSD has accepted the repair estimate of $as an act of good faith We have sent the customer acceptance of the property damage claim I have attached our email correspondence with the customer for reference Please let me know if you need any additional information.Thank you,Dominique A [redacted]

[redacted] I do show that we did deliver your order last June However, [redacted] Furniture would have to handle any claim for compensation.Thanks,Pat L***Vice President, Customer ServiceNSD

Dominique A [redacted] < [redacted] @nonstopdelivery.com>6:PM (hours ago)to [redacted] , me, ***, [redacted] Good Evening, Can you please confirm this email was received and provide an update on the current status of this complaint? Thank you, From: Dominique A [redacted] Sent: Monday, November 24, 10:AMTo: [redacted] @myRevdex.com.orgCc: [redacted] (***@ [redacted] ); [redacted] ( [redacted] @ [redacted] )Subject: Response to Revdex.com Complaint # [redacted] NonstopDelivery works with carefully selected delivery contractors across the country that are responsible for delivering goods and services for our clientsIn this instance, our subcontractor, [redacted] , worked with [redacted] to set up a delivery time, suggesting an afternoon delivery due to the geographic location of the customer and its routing scheduleOnce the concern about scheduled times from [redacted] was elevated and reached NonstopDelivery, we contacted [redacted] to ensure a morning delivery; the delivery from [redacted] occurred November 14, at 10:20AMNonstopDelivery is discussing the situation with the CEO of [redacted] to ensure customer service staff are properly trained to accommodate similar issues in the futureThank you, Dominique A [redacted] Manager, Client ServicesNonstopDelivery, Inc.ph: ###-###-####fx: ###-###-#### [redacted] @nonstopdelivery.comwww.nonstopdelivery.com [redacted] NOTICE [redacted] This electronic message transmission contains information from NonstopDelivery Incwhich may be confidential or privilegedThe information is intended for the use of the individual or entity whose electronic mail address is named aboveIf you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibitedIf you have received this electronic transmission in error, please notify us by telephone ###-###-#### or by electronic mail [redacted] @nonstopdelivery.com immediately Thank you Click here to Reply, Reply to all, or ForwardGB (13%) of GB usedManage© [redacted] - Terms of Service - Privacy Policy - Program PoliciesPowered by Last account activity: hour agoDetailsmoreDominique A [redacted] Add to circlesShow details

[redacted] < [redacted] > Jul (days ago) to me Dear ** [redacted] , I am writing in reference to Revdex.com Complaint ID: [redacted] that was received by NonstopDelivery on 6/30/ NonstopDelivery sincerely apologizes for the delay of this deliveryUnfortunately there were extensive delays on the order as it moved from [redacted] , GA to its final destination NonstopDelivery has successful delivered the order to ** [redacted] on 6/27/ NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experienceWe strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service We have reviewed the causes of the issues and have actively addressed themThe carrier responsible for the delayed transit time has been removed from NonstopDelivery’s carrier network At this time we consider complaint ID: [redacted] closed Please confirm that you received this response and let me know if you need anything else Thank you, [redacted] Logistics Manager NonstopDelivery ###-###-#### (x***) ###-###-#### (fax) [redacted] www.nonstopdelivery.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: As noted in the original complaint, the service paid for, selected, and detailed on NSD's tracking website was "white glove", not "basic" as described in NSD's latest responseThis service specifies "delivery to room of choice" NOT "closest dry area" which is part of the "basic" delivery descriptionIt seems as if the logistics from NSD were wrong from the start if you're quoting "basic" installation when "white glove" was the paid for delivery type I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, C R

Reponse to Complaint [redacted] Inboxx Dominique A [redacted] Dear [redacted] : [redacted] ’s Desired Settlement, Delivery of Order, was r...12/11/14Angela Obitz12/29/(days ago)to me [redacted] , [redacted] On Thu, Dec 11, at 10:AM, Dominique A [redacted] < [redacted] @nonstopdelivery.com> wrote: Dear [redacted] : [redacted] ’s Desired Settlement, Delivery of Order, was realized when NonstopDelivery completed the delivery on Wed., Decat 11:a.mNonstopDelivery considers this issue to be satisfactorily resolved.As background, NonstopDelivery worked closely with [redacted] throughout this process to keep him apprised of where his item was and to make sure his item was delivered to his satisfactionNonstopDelivery originally flagged this item for delivery on Fri12/and reached out to the customer to confirm the date and to set up a time frame for deliveryIt appears we were not able to connect with the customer directly to confirm timing, and therefore the delivery was held pending confirmation of delivery timing [redacted] contacted NonstopDelivery on 12/and we elevated his inquiry to a manager, who connected with the customer on Mon12/and offered delivery on Tues12/Due to a scheduling conflict, we scheduled and completed the delivery on 12/per the customer’s requestPlease let me know if you have any questions or if I may provide additional background into this customer’s deliveryThank you! Dominique A [redacted] Manager, Client ServicesNonstopDelivery, Inc.ph: ###-###-####fx: ###-###-#### [redacted] @nonstopdelivery.comwww.nonstopdelivery.com

Vincent P [redacted] < [redacted] > Jul 29 (7 days ago) to me Dear [redacted] , I am writing in reference to BBB Complaint ID: [redacted] that was received by NonstopDelivery on7/22/2014. NonstopDelivery sincerely apologizes for the delay of this delivery. Unfortunately there were extensive delays on the order as it moved from [redacted] ***, CA to its final destination. Unfortunately due to the extended transit time, [redacted] cancelled her order. NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experience. We strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service. We have reviewed the causes of the issues and have actively addressed them. The delay in [redacted] ***’s order was caused by [redacted] loading the order onto a trailer tendered to California. Instead of the freight traveling directly from Georgia to [redacted] , VA, the freight was mistakenly shipped to California. At this time we consider complaint ID: [redacted] closed. Please confirm that you received this response and let me know if you need anything else. Thank you, Vince P [redacted] Logistics Manager NonstopDelivery ###-###-#### (x***) ###-###-#### (fax) [redacted] www.nonstopdelivery.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because although my order was eventually delivered, there was significant damage done to both items in the deliveryAnother company, [redacted] , wound up delivering the orderI was told that they were delivering the boxes in the condition that they received themThere was visible damage done to the outside of both packages that looks like it was done by some sort of machineryBoth dressers are brokenBoth are visibly scratched in the front, the dresser has broken piece of wood that was supporting a drawer, so two drawers don't open properly, and the chest has a knob that was snapped offA request was put in at [redacted] to ship replacement dressers, and they will probably have to be sent through Nonstop Delivery againI certainly hope they take more care of my order the second time aroundThis is unacceptable Regards, [redacted] ***

The refund check for the delivery is being processed The customer should receive the check in the next week I apologize for the delay.PatNSD

This order was located on 9/and scheduled for delivery with the customer for 9/ We sincerely apologize for the delay If you need further details, please let me knowThank you, Dominique A [redacted]

The tractor is scheduled to pickup on 10-PatNSD

With regards to the service level upgrade, there are different requirements that our delivery partners can meet in this area The service level that one of our terminals is to provide for the retailer that this customer used to purchase their product is basic service which is a delivery to the closest dry place by the customer's home No stairs are included The other facility that this was transferred to is able to accommodate this with two men arriving in our delivery vehicle to complete the service While we understand that our contractual and service arrangements with a retailer are something communicated with the customer on a regular basis, we do have to take certain steps within our business processes when the needs of the customer differ from what we have set up with our client Unfortunately, in this circumstance, it did cause some delays while we made the necessary adjustmentsWe have spoken with our Customer Service team on this order, and they admitted fault in not contacting the customer Even though they did not have an update while we were working on reconsigning the freight, they absolutely should have called back as promised We apologize for that inconvenience and are taking steps to ensure we have transparency with our customers when there will be delays such as what occurred with MrRiter's orderThank you,

I ordered Kitchen Cabinets from H D [redacted] and it was shipped through NSD I have to tell you its the WORST delivery company out there First they give me a tracking # so I was tracking it for about a weekcome to find out it wasn't even my package it was somebody else tracking # WOWSo I call again and this time gave them my name and they found my infolady I spoke too said you should receive your package on APRIL 6th .So on that day I checked on my package and its still says on transit? Come to find out when I called them one more time as well as H [redacted] D [redacted] they cant find my package that I ordered about a month agoPlease save the aggravation and do not use this company Also I have no idea why the H [redacted] D [redacted] uses this company that going to hurt there business some dayits only a matter of timei don't see NSD in business for to longPOOR SERVISE

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Address: 4500 Southgate Pl. #300, Chantilly, Virginia, United States, 20151

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