NonstopDelivery

I understand the customers frustration with their order The vendor shipped out the order later than expected We are moving the order as quickly as we can The eta to our terminal is today (11-4-16) Once our terminal recieves and inspects the order they will schedule the order to be delivered.We will stay on top of the order until completion.Pat NSD

We apologize for the delay that the customer is experiencing We have contacted the local terminal and they will be delivering the order out this week.Our team will follow up to make sure the order gets deliveredPatNSD

[redacted] ,Unfortunately, with the information provided by the customer, we are unable to reference [redacted] 's shipment information in our system I have emailed the customer directly to see if I can retrieve the necessary data to be able to look into the complaint and resolve the customer's reported service issues I will respond fully once I have that information or will let you know if I do not receive a response from the customer by tomorrow, April 22nd, 2015.Thank you,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I contacted the business on several occassiions to check the status of the order and was constantly told that they were trying to find a route for delivery, after days they discovered my freight was lostThat was a replacement order for a freight previously damaged by NSDMy order has since been replaced and NSD will now have a third opportunity to deliver my freight Regards, [redacted]

See Attachment [redacted] < [redacted] > Jul (days ago) to me Dear [redacted] , I am writing in reference to Revdex.com Complaint ID: [redacted] that was received by NonstopDelivery on 6/23/ NonstopDelivery sincerely apologizes for the delay of this deliveryUnfortunately there were extensive delays on the order as it moved from [redacted] , GA to its final destination Unfortunately due to the frustration caused by the delay in transit, [redacted] cancelled the delivery NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in the cancellationWe strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service We have reviewed the causes of the issues and have actively addressed themThe carrier responsible for the delayed transit time has been removed from NonstopDelivery’s carrier network At this time we consider complaint ID: [redacted] closed Please confirm that you received this response and let me know if you need anything else Thank you, [redacted] Logistics Manager NonstopDelivery ###-###-#### (***) ###-###-#### (fax) [redacted] www.nonstopdelivery.com

[redacted] [redacted] I received the customer’s information and reviewed the shipment information We were contracted through another company to provide pick up and packaging services in [redacted] for [redacted] However, our client hired another carrier to transport the goods from our dock in [redacted] to the final destination in [redacted] where the shipment arrived damaged Because the BOL was signed for by this carrier with no damage or insufficient packaging notes, the carrier would be liable for damage I have explained this to [redacted] via email as well as our client (both emails attached for your reference – please do not include them on our online response as they do reference the specific client we have been working with on this) and asked that our client reach out to the customer to discuss her options for a claim through them instead of NSD I will follow up with our client until they have confirmed that they are addressing the claim with [redacted] directly While I understand the customer’s resolution request has not been met, NSD has taken all possible steps that we can to help the customer in solving her issue Please let me know if you need anything further Thank you,

[redacted] ,I apologize for the confusion with your order Your order is on it's way to the final terminal and it is estimated to arrive there on Tuesday (3/29) Our local terminal can deliver it out to you on Wednesday They will contact you once they have it scheduled.Again, I apologize for the confusion.Please let me know if I can assist you furtherPat L***Vice President, Customer ServiceNSD

Good Morning [redacted] , [redacted] ’s bed was delivered and assembled as scheduled on Mon., Decand signed for my [redacted] We connected with him the week prior to arrange a delivery date and time, following our check in and inspection process of the freight to make sure it was ready to be delivered to the customerThis matter is resolved to the customer’s desired outcome / settlement Thank you, Dominique A [redacted]

We apologize for the issues with the local terminal We are addressing the inappropriate language with the team The local terminal is scheduled to delvier the order on Monday 6/ We will follow up to make sure the order is completedPatNSD [redacted]

See Attachment Reponse to Complaint [redacted] Inboxx Dominique A [redacted] Jan (days ago)to me, ***, goshea Good Afternoon In reference to Revdex.com Complaint # [redacted] , we have received and acknowledged the complaint and we are looking into a resolution right away Thank you, Dominique A [redacted] Manager, Client ServicesNonstopDelivery, Inc.ph: ###-###-####fx: ###-###-#### da [redacted] @ [redacted] .comwww.nonstopdelivery.com

The customer service is sharp, but the shipping and handling department is the worstFrom receiving two broken toilets, no scheduled calls, to changing hours, to receiving attitude from the driver, do yourself a favor and order from another company or pick up an item from a local storeWaste of my time

We have already been in touch with the customer on this orderWe are delivering the love seat on Friday May 6th The shipper is reshipping the sofa We hope to have this resolved quickly Pat [redacted] Vice President, Customer Service NSD

We apoligize for the issues that the customer is experiencing We are folloing up with the terminal to determine what the issue is The order is scheduled to deliver today 2/8/PatNSD

[redacted] ,Unfortunately, this customer did not notate damage to her home on our proof of delivery paperwork at the time of either delivery we performed for her, so there is no documentation or proof showing that our delivery team caused defects in her flooring However, in an effort to show good faith, we have offered a settlement of $to repair the damage We came to this number by reviewing the estimates and understanding that the estimates provided were to repair the entire room - including water damage that NSD could not have caused - and calculating half of the average of the three estimates provided Please see below for the email our claims department sent to [redacted] yesterday: [redacted] We have been in receipt of your Revdex.com complaint We are willing to offer you a $settlement to repair the damage This is half of the average of all estimates that you sent As stated before, there was no notation of damage on either of the delivery receipts I have attached these for your records We came to this number by reviewing your estimates and seeing that they are to repair the entire room, and one mentions repairing water damage Since your claim against us was not for water damage, just scratched boards, we are offering to share the cost as an act of good faith Please let us know if you would like to accept our offer, and if so please sign the attached release form.Senior Claims ManagerI have also attached the documentation that was attached in our email to [redacted] for reference.Please let me know if you have any questions or need any further information.Thank you,Dominique A [redacted]

We have settled the claim with the customer A check is getting sent out to him Pat L [redacted] Vice President, Customer Service NSD

This order was located on 9/and scheduled for delivery with the customer for 9/ We sincerely apologize for the delay If you need further details, please let me know.Thank you,Dominique A [redacted]

This report will be simple and to the pointDo not use Non-Stop Delivery for shipmentThis company has got to be the worst delivery company in the United StatesI have tried to use them THREE TIMES for the delivery of a televisionThe first time it just never showed up and I eventually canceled the orderThe second time (different t.v.), they admitted that they LOST the shipmentA SHIPPING COMPANY LOST THE SHIPMENT!! They told me to call the people I ordered the tv fromThe third time (different tv), It never showed upI am convinced that the employees are stealing the merchandiseBy the way, all of these orders were made through "Purchasing Power"Purchasing Power allows employees to order merchandise from their website and pay for it through payroll deductionsPurchasing Power knows that Non Stop Delivery is unbelievebly unreliable but they continue to use them exclusively for freight shipmentsSTAY AWAY FROM THIS COMPANYYOU HAVE BEEN WARNED

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Hello,No, I am not happy or accept the response from the freight company I have been so livid and had some medical appointments come up that I havent responded.The TV arrived Saturday's ago I opened the TV out of the box and the TV's LCD screen was completely shattered I called the company that I ordered it with They started the replacement policy days after that, I received notification that TV is no longer available.Merry Christmas to me No, I dont accept their response[redacted] Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the delivery drivers in fact caused damage to my hardwood floors and evidence was provided to the merchant [redacted] Industries who contracted with NonStop delivery the very same day it occurredThe delivery confirmation sheet has nothing listed for property damage caused by negligent drivers the sheet only requires notating if the delivered product was in the proper condition or not and was duly noted as such [redacted] was made aware of the damaged bookcases which they replaced plus the scratches to the floor on the same day for the first attempt as well as the second attempt I have email correspondence to [redacted] as evidence and proof of the communication [redacted] then subsequently after finalizing the replacement of the bookcases that was improperly installed connected me to the contractor NonStop Delivery who hired [redacted] the company who made the two local deliveries I believe the NonStop should accept full responsibility for the property damage caused by the two deliveriesThere were no mitigating procedures put in place after the first incident was reported and I had to insist the second install be done offsite to minimize further floor damage The carelessness of the first driver is partly why the bookcases had to be replaced by [redacted] in the first place installing the two sets incorrectly I've provided pictures, estimates, and a statement which cannot be refuted The fact that one of the estimates incorrectly used a boiler plate invoice referencing water is a deflection from the facts On yesterday I sent the business a counter offer of $the lowest estimate to resurface, refinish the scratches on the floor made on two separate occasions Attached is the email sent to the business last evening Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I spoke with Embrey with NSD 4/26/at and she assured me I would receive the delivery on 4/27/So will it arrive today or this week? Carleen with the [redacted] customer service was in the line during Thur conversation with Embrey 4/26/ Regards, [redacted]