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NonstopDelivery Reviews (96)

We have already been in touch with the customer on this orderWe are delivering the love seat on Friday May 6th The shipper is reshipping the sofa We hope to have this resolved quickly Pat [redacted] Vice President, Customer Service NSD

We apoligize for the issues that the customer is experiencing We are folloing up with the terminal to determine what the issue is The order is scheduled to deliver today 2/8/PatNSD

[redacted] ,Unfortunately, this customer did not notate damage to her home on our proof of delivery paperwork at the time of either delivery we performed for her, so there is no documentation or proof showing that our delivery team caused defects in her flooring However, in an effort to show good faith, we have offered a settlement of $to repair the damage We came to this number by reviewing the estimates and understanding that the estimates provided were to repair the entire room - including water damage that NSD could not have caused - and calculating half of the average of the three estimates provided Please see below for the email our claims department sent to [redacted] yesterday: [redacted] We have been in receipt of your Revdex.com complaint We are willing to offer you a $settlement to repair the damage This is half of the average of all estimates that you sent As stated before, there was no notation of damage on either of the delivery receipts I have attached these for your records We came to this number by reviewing your estimates and seeing that they are to repair the entire room, and one mentions repairing water damage Since your claim against us was not for water damage, just scratched boards, we are offering to share the cost as an act of good faith Please let us know if you would like to accept our offer, and if so please sign the attached release form.Senior Claims ManagerI have also attached the documentation that was attached in our email to [redacted] for reference.Please let me know if you have any questions or need any further information.Thank you,Dominique A [redacted]

We have settled the claim with the customer A check is getting sent out to him Pat L [redacted] Vice President, Customer Service NSD

This order was located on 9/and scheduled for delivery with the customer for 9/ We sincerely apologize for the delay If you need further details, please let me know.Thank you,Dominique A [redacted]

This report will be simple and to the pointDo not use Non-Stop Delivery for shipmentThis company has got to be the worst delivery company in the United StatesI have tried to use them THREE TIMES for the delivery of a televisionThe first time it just never showed up and I eventually canceled the orderThe second time (different t.v.), they admitted that they LOST the shipmentA SHIPPING COMPANY LOST THE SHIPMENT!! They told me to call the people I ordered the tv fromThe third time (different tv), It never showed upI am convinced that the employees are stealing the merchandiseBy the way, all of these orders were made through "Purchasing Power"Purchasing Power allows employees to order merchandise from their website and pay for it through payroll deductionsPurchasing Power knows that Non Stop Delivery is unbelievebly unreliable but they continue to use them exclusively for freight shipmentsSTAY AWAY FROM THIS COMPANYYOU HAVE BEEN WARNED

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Hello,No, I am not happy or accept the response from the freight company I have been so livid and had some medical appointments come up that I havent responded.The TV arrived Saturday's ago I opened the TV out of the box and the TV's LCD screen was completely shattered I called the company that I ordered it with They started the replacement policy days after that, I received notification that TV is no longer available.Merry Christmas to me No, I dont accept their response[redacted] Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the delivery drivers in fact caused damage to my hardwood floors and evidence was provided to the merchant [redacted] Industries who contracted with NonStop delivery the very same day it occurredThe delivery confirmation sheet has nothing listed for property damage caused by negligent drivers the sheet only requires notating if the delivered product was in the proper condition or not and was duly noted as such [redacted] was made aware of the damaged bookcases which they replaced plus the scratches to the floor on the same day for the first attempt as well as the second attempt I have email correspondence to [redacted] as evidence and proof of the communication [redacted] then subsequently after finalizing the replacement of the bookcases that was improperly installed connected me to the contractor NonStop Delivery who hired [redacted] the company who made the two local deliveries I believe the NonStop should accept full responsibility for the property damage caused by the two deliveriesThere were no mitigating procedures put in place after the first incident was reported and I had to insist the second install be done offsite to minimize further floor damage The carelessness of the first driver is partly why the bookcases had to be replaced by [redacted] in the first place installing the two sets incorrectly I've provided pictures, estimates, and a statement which cannot be refuted The fact that one of the estimates incorrectly used a boiler plate invoice referencing water is a deflection from the facts On yesterday I sent the business a counter offer of $the lowest estimate to resurface, refinish the scratches on the floor made on two separate occasions Attached is the email sent to the business last evening Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I spoke with Embrey with NSD 4/26/at and she assured me I would receive the delivery on 4/27/So will it arrive today or this week? Carleen with the [redacted] customer service was in the line during Thur conversation with Embrey 4/26/ Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although I had to contact purchasing power myself for a replacement Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Hello,No, I am not happy or accept the response from the freight company I have been so livid and had some medical appointments come up that I havent responded.The TV arrived Saturday's ago I opened the TV out of the box and the TV's LCD screen was completely shattered I called the company that I ordered it with They started the replacement policy days after that, I received notification that TV is no longer available.Merry Christmas to me No, I dont accept their response[redacted] Regards, [redacted]

[redacted] will contact the customer to discuss the missing items They will be shipping the missing items directly to the customer Pat L [redacted] Vice President, Customer Service NSD

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have no idea who [redacted] is or what [redacted] has to do with anything, that is not a response to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have scheduled for them to come to my home on Friday to finally assemble the bedMy husband and I plan to be there the entire time However, a member of the delivery team did use my bathroom as confirmed by my niece before I contacted anyoneHow would the hardware end up in my toilets tankFor the company not to own what there delivery team had done, more than likely in retaliation for me contacting their corporate office, is appallingI have been waiting for more than a week for the service to be completed and my son has been sleeping on the floor since throwing out his prior bed in preparation for the delivery Who else would put(attempt to hide) the hardware needed to assemble the bed in the tank of the toiletCome on be realAt this point I just want the bed assembled and my son not to be sleeping on the floor Thanks again Revdex.com Regards, [redacted]

[redacted] , We apologize for the inconvenience you experienced with your order Our local delivery terminal has notified us that your order has been lost We have contacted your place of purchase to notify them of the loss We suggest that you contact them as well.If you decide to place another order pls contact us and we will do our best to get it to you as soon as possibleAgain, I apologize for the issues you experienced with your orderPat L [redacted] Vice President, Customer Service NosntopDelivery, Inc

UPDATE, order # [redacted] Initially I gave this company a bad review but ultimately I can say that I was remarkably impressed how my case was quickly resolved after my complaint on ***.comI spoke with Devin of Nonstop Delivery who was awesome at resolving whatever I need He reassured me that he would make sure that someone would give me a call and deliver the next dayNeedless to say regardless of how much I wanted to be upset about everything, I could not had a better ending experience with anyone elseThe delivery drivers were awesome and on time They set the fridge up including the water dispenser I wish I can remember their names so that I can give them the total praise of following through Please give Devin and the truck drivers a raise because they saved the day and have changed my complete outlook on Nonstop DeliveryShare review Write an update Edit review Delete review Comment from Dominique Aof NonStopDelivery Business Manager 1/26/ We truly apologize that your order was scheduled without confirmation from you or another party in Read more Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I apologize for the inconveinance that the customer experienced We have contacted our delivery terminal to get more detailsPat L***NSD

# [redacted] .Inboxx [redacted] Jan (days ago)to me Thanks so much for updating this so quickly! From: [email protected] [mailto:[email protected]] Sent: Tuesday, January 27, 1:PMTo: betterbusiness

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Worst company I have dealt with Total lack of customer service I purchased a mattress from US Mattress Co., It took days fro the mattress to cross the US from Michigan to northern California The mattress sat miles from my home I never received a call for delivery When I made several calls to Non Stop Delivery and US Mattress, the mattress moved miles closer That's days across the US and days for another miles Total of days Still no call from NSD The estimated delivery date changed to a later date though Still no mattress or delivery, or call from NSD My next step is to contact US Mattress for a refund and my bank for the charge to my credit card

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