NonstopDelivery

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although I had to contact purchasing power myself for a replacement Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Hello,No, I am not happy or accept the response from the freight company I have been so livid and had some medical appointments come up that I havent responded.The TV arrived Saturday's ago I opened the TV out of the box and the TV's LCD screen was completely shattered I called the company that I ordered it with They started the replacement policy days after that, I received notification that TV is no longer available.Merry Christmas to me No, I dont accept their response[redacted] Regards, [redacted]

[redacted] will contact the customer to discuss the missing items They will be shipping the missing items directly to the customer Pat L [redacted] Vice President, Customer Service NSD

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have no idea who [redacted] is or what [redacted] has to do with anything, that is not a response to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have scheduled for them to come to my home on Friday to finally assemble the bedMy husband and I plan to be there the entire time However, a member of the delivery team did use my bathroom as confirmed by my niece before I contacted anyoneHow would the hardware end up in my toilets tankFor the company not to own what there delivery team had done, more than likely in retaliation for me contacting their corporate office, is appallingI have been waiting for more than a week for the service to be completed and my son has been sleeping on the floor since throwing out his prior bed in preparation for the delivery Who else would put(attempt to hide) the hardware needed to assemble the bed in the tank of the toiletCome on be realAt this point I just want the bed assembled and my son not to be sleeping on the floor Thanks again Revdex.com Regards, [redacted]

[redacted] , We apologize for the inconvenience you experienced with your order Our local delivery terminal has notified us that your order has been lost We have contacted your place of purchase to notify them of the loss We suggest that you contact them as well.If you decide to place another order pls contact us and we will do our best to get it to you as soon as possibleAgain, I apologize for the issues you experienced with your orderPat L [redacted] Vice President, Customer Service NosntopDelivery, Inc

UPDATE, order # [redacted] Initially I gave this company a bad review but ultimately I can say that I was remarkably impressed how my case was quickly resolved after my complaint on ***.comI spoke with Devin of Nonstop Delivery who was awesome at resolving whatever I need He reassured me that he would make sure that someone would give me a call and deliver the next dayNeedless to say regardless of how much I wanted to be upset about everything, I could not had a better ending experience with anyone elseThe delivery drivers were awesome and on time They set the fridge up including the water dispenser I wish I can remember their names so that I can give them the total praise of following through Please give Devin and the truck drivers a raise because they saved the day and have changed my complete outlook on Nonstop DeliveryShare review Write an update Edit review Delete review Comment from Dominique Aof NonStopDelivery Business Manager 1/26/ We truly apologize that your order was scheduled without confirmation from you or another party in Read more Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I apologize for the inconveinance that the customer experienced We have contacted our delivery terminal to get more detailsPat L***NSD

# [redacted] .Inboxx [redacted] Jan (days ago)to me Thanks so much for updating this so quickly! From: [email protected] [mailto:[email protected]] Sent: Tuesday, January 27, 1:PMTo: betterbusiness

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Worst company I have dealt with Total lack of customer service I purchased a mattress from US Mattress Co., It took days fro the mattress to cross the US from Michigan to northern California The mattress sat miles from my home I never received a call for delivery When I made several calls to Non Stop Delivery and US Mattress, the mattress moved miles closer That's days across the US and days for another miles Total of days Still no call from NSD The estimated delivery date changed to a later date though Still no mattress or delivery, or call from NSD My next step is to contact US Mattress for a refund and my bank for the charge to my credit card

I am following up with my claims team to find out what the disposition is with this orderI will follow up with additional infoPatNSD

Unfortunately, we did have some delivery team issues in this customer's market that caused a less than favorable experience We sincerely apologize for the customer's experience, and our Network Operations Manager has reached out to the customer to address her concerns The particular drivers that caused the service defects for this customer have since been terminated The delivery of the customer's treadmill was made on January 31st If we can be of further assistance, please let us knowThank you, Dominique A [redacted] SrManager, Client Services

We are sorry that our scheduling requirements did not meet the customer's expectations Unfortunately, each time we had tried to schedule delivery, we were unable to confirm the delivery window with the customer prior to the route being loaded for delivery We were finally able to get this scheduled with the customer on 12/for delivery on 12/ If anything else is needed, please feel free to contact us againThank you, Dominique A [redacted] SrManager, Client Services

I ordered my product through Nordictrack and apparently they use Nonstop Delivery as a third-party shipping companyI ordered my product on July 19, and as to yet have not received my productI have called Nonstop Delivery and Nordictrack several times, only to get the run aroundI even spoke to Pat Lynch the vice president of customer service for Nonstop Deliver on August 25, 2016, which he guaranteed me my product would be here by 8/or 8/30, which it is 8/today and my product has still not arrivedI have been told that the elliptical would be here August 16, August 24, and August August is almost a month from when I ordered it, and now it has been six weeks and I still have no idea when the product will be hereI have never in my life left a negative review but enough is enoughI would never recommend this company or Nordictrack to anyoneIt has been a nightmare with horrible customer service, especially from the supervisors at NonstopI am the one who keeps having to call the company instead of them calling me to inform me of what is going on, except for Pat calling me on August to ensure my delivery which was a lie and a delivery person who called August who said he would be delivering on August or 30, which has also been a lieI have copied and pasted the order details so the chaos can be seen by everyoneI would absolutely never recommend this company and I wish Nordictrack would discontinue their use with themDate:August 30, Time:6:AM Activity:Out for Delivery Location:STATESBORO, GA Date:August 26, Time:9:AM Activity:Delivery Scheduled Location:STATESBORO, GA Date:August 26, Time:9:AM Activity:Delivery Scheduled Location:STATESBORO, GA Date:August 26, Time:9:AM !Unable to reach customer; Please email us at [email protected] Location:STATESBORO, GA Date:August 25, Time:4:PM Activity:Customer Called to Check Stat Location:STATESBORO, GA Date:August 25, Time:3:PM Activity:Customer Called to Check Stat Location:STATESBORO, GA Date:August 24, Time:7:PM Activity:Customer Called to Check Stat Location:STATESBORO, GA Date:August 13, Time:6:PM Activity:Delivery Scheduled Location:STATESBORO, GA Date:August 13, Time:6:PM Activity:Delivery Scheduled Location:STATESBORO, GA Date:August 11, Time:4:PM Activity:Arrived at local NSD terminal Location:STATESBORO, GA Date:August 10, Time:11:AM Activity:Customer Called to Check Stat Location:SAVANNAH, GA Date:July 20, Time:3:PM Activity:Departed PiLocation Location:SAVANNAH, GA Date:July 20, Time:9:AM Activity:Departed PiLocation Location:SAVANNAH, GA Date:July 20, Time:9:AM Activity:Departed PiLocation Location:BEAUMONT, CA Date:July 19, Time:8:AM Activity:Departed PiLocation Location:RANCHO CUCAMONGA, CA Date:July 19, Time:6:AM Activity:Order registered Location:SAVANNAH, GA Date:June 21, Time:8:AM Activity:Departed PiLocation Location:SAVANNAH, GA

[redacted] < [redacted] > Jul (days ago) to me Dear ** [redacted] , I am writing in reference to Revdex.com Complaint ID: [redacted] that was received by NonstopDelivery on 6/23/ NonstopDelivery sincerely apologizes for the delay of this deliveryUnfortunately there were extensive delays on the order as it moved from [redacted] , GA to its final destination NonstopDelivery has successful delivered the order to ** [redacted] on 6/17/ NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experienceWe strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service We have reviewed the causes of the issues and have actively addressed themThe carrier responsible for the delayed transit time has been removed from NonstopDelivery’s carrier network At this time we consider complaint ID: [redacted] closed Please confirm that you received this response and let me know if you need anything else Thank you, [redacted] Logistics Manager NonstopDelivery ###-###-#### (***) ###-###-#### (fax) [redacted] www.nonstopdelivery.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:im still waiting on a call for a pickup time So far, I have not received a firm date or time Regards, [redacted] ***

[redacted] ,I apologize for the issues you are experiencing with your order We are contacting the local terminal to see if we can get this rectified quickly.Please let me know if we can help you going furtherPat L***Vice President, Customer ServiceNSD

[redacted] Dominique A [redacted] < [redacted] @nonstopdelivery.com>5:PM (hours ago)to me, [redacted] , ***, [redacted] Dear [redacted] ,NonstopDelivery does our best to provide our clients’ customers with reasonable estimates as to when their items will be deliveredAs we work with our partners to move the goods from the shipping origins to the customers, we update these estimates with more accurate dates — unfortunately, sometimes extra time is needed, as it was in this instanceFor [redacted] ’s bathtub, our subcontracted carrier, [redacted] , required additional time to get the delivery from the shipper in [redacted] , CA to our local, [redacted] -based delivery partner, [redacted] , IncOnce NonstopDelivery was able to confirm the bathtub arrived [redacted] , Inc., NonstopDelivery representatives made every effort to expedite the delivery through frequent calls and requests to the local dispatch team at [redacted] , IncThe order was scheduled and updated with a confirmed delivery date on September 26, The order was ultimately delivered to and signed for by [redacted] on September 27, at 2:p.m.Please let me know if you have any questions or if I may provide additional information.Thanks, Dominique A [redacted] Manager, Client ServicesNonstopDelivery, Inc.ph: ###-###-####fx: ###-###-#### [redacted] @nonstopdelivery.comwww.nonstopdelivery.com

We apologize for any perceived delays in scheduling this order We use two separate companies in order to transport freight from an origin to the final customer The first part of this is via an LTL carrier that uses large trailer equipment to make the longer transit between the origin and the local NSD partner that is assigned to make the final delivery to the customer in a smaller box truck or van Sometimes, with that transit and the LTL hub locations, it does come closer to the final destination than the actual last mile, NSD terminal location, but unfortunately, that type of carrier is not equipped to make residential deliveries In addition to this, while we try to place NSD terminals strategically to accommodate delivery volume to certain areas, this particular customer location is miles away from our location in Billings, MT, so it did take longer to build a route to the area This has been scheduled with the customer for delivery on 7/between 10AM and 2PM Please let me know if any further information is neededThank you,