Nordstrom Inc

Complaint: ***
I am rejecting this response because:This issue surrounds a perceived discrimination complaint from the store managerRegardless of the age of the items, her response to my weight gain was unprofessional and extremely inappropriateNordstrom should and can educate this manager in how to respond appropriately regarding issues surrounding weightShe had absolutely no business commenting on it, referencing it, or connecting it with the refusal to issue any store creditI DO NIT ACCEPT this response as a valid resolution to this matter.
Sincerely,
*** ***

We truly regret that this customer had an unsatisfactory experience while shopping with usWe have thoroughly investigated this matter and our records show that all of the items shipped have been delivered and received by the customerUnfortunately, these orders did not meet the criteria for a
UPS signature required deliveryIf it is requested by the customer, we are certainly happy to accommodate, but in this case it was not
It is our understanding our customer service team has reached out to the customer to discuss this matterAs previously explained to the customer, we are unable to refund him or send a replacementAny further concerns should be directed to his local police department or UPS
Nordstrom makes all decisions on a case by case basis and always tries to do what is fair and reasonableIn turn, we expect that our customers are fair and reasonable with usWe apologize for any inconvenience

Hello, We appreciate this customer bringing her concerns to our attention. We have reached out to the customer directly and we believe this matter has been resolved. We look forward to serving her in the future Sincerely, Nordstrom, Inc./Nordstrom
Rack/HauteLook

Complaint: ***I am rejecting this response because:
As a retailer Nordstrom should be able to manage inventory and distributionI was never alerted to issues about the order by the merchant rather I brought it to their attentionTo state I was offered a similar item is a fabricationI would ask them to forward the email demonstrating the options to which were presented as replacement potentials I want the advertised article I was soldThe lack of service and resolution assistance is remarkably unacceptable Everything that went wrong was 100% the fault and responsibility of Notdstrom, yet the impact and burden all fell on me, the consumer There is nothing acceptable about the actions of Nordstrom in this situation. Sincerely,*** ***

This issue has been resolvedPlease close the complaintThank you

Complaint: ***I am rejecting this response because:Sincerely,*** ***
Good morning ***, Thank you for your time and your assistanceI gave Nordstrom company enough time to make it rightUnfortunately they don't realize customers are valuable to them$is not worse your time and my timeI have sent them many emails to the customer care department but I didn't get any reply email as they mentioned in the response

We appreciate this customer bringing this matter to our attentionWe have confirmed that after speaking with the customer our teams removed the rules and hold on her nameThis information was also communicated to the customer by emailWe are sorry this issue occurred and truly apologize for any
resulting inconvenience to the customer

We apologize for this customer's experience and appreciate the chance to respondOur teams have connected with the customer directly and are working with her to gather documentation for review in order to be better able to assist her in resolving this

We apologize for this customer's experience and appreciate the chance to respondOur records show the $in question included a $comp shipping credit that we are unable to refund. We issued an Egift card to the customer for the remaining $on August 2, We
apologize for any inconvenience and hope we can better serve her in the future

Unfortunately, without additional documentation, we are unable to assist this customer further

Complaint: ***I am rejecting this response because:Sincerely,*** ***
Good morning ***, I rejected
the business response yesterday around 7pmI finally lost my patient to wait for themIt's been almost one month since first time I called and emailed themPlease let me know what I need to do next stepMany many thanks! Have a great day at work

As we've communicated to the customer on several occasions, if she can provide us with proof of purchase, we'd be happy to provide her with a refund

We have confirmed that the refund transaction of $was completed March 8, (paypal Trans#***)We recommend the customer follows up with paypal directly using this confirmation number

We apologize for this customer's experience and are so sorry for any inconvenience or frustration this may have causedOur records show that the order was placed on 5/27/and shipped on 5/30/Our website states that orders ship in 1-daysThe item was not delayed and shipped on the 3rd day,
within the timeframe posted on our websiteA supervisor reached out to the customer on 6/22/to discuss the customer’s concerns but unfortunately the customer was not willing to speak with usWe appreciate the opportunity to respond to the customer’s concerns and hope we can earn back his trust should he choose to shop with us in the future
Sincerely,
Nordstrom, Inc

Nordstrom appreciates the opportunity to respond to the customer’s concernsWe investigated but were unable to find any purchase information in our system for this customerOn May 9, we reached out to the customer via email and phone requesting additional information about the purchaseAt
this time, the customer has not provided any additional information, but he has been given direct contact information should he have any further concerns
Sincerely,
Nordstrom, Inc

AGAIN I USED THE CREDIT FOR THE ITEMS I KEPTI CAN USE MY CREDIT HOW I WANTYOU ARE NOT ONLY UNETHICALLY HOLDING MY FUNDS BUT USING ALL YOUR 'MIGHT' TO HOLD ON TO $20?!?!
ABSOLUTELY RIDICULOUS! DOWNRIGHT TRUMP TACTICS
Complaint: ***
I am rejecting this response because:

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThough I don't agree, it is pointless to continueThank you for your assistance in this matter
Sincerely, *** ***

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best service. Unfortunately, due to temporary inventory issues, some items have recently experienced shipping delaysWe have worked quickly to correct this issue and
hope consumers will be satisfied with us going forwardWe have worked directly with this customer to resolve his concerns and we apologize for his understandable frustrationsMr*** may reach out to our representative should he have any further questionsWe hope we can better serve him in the future

We apologize for this customer's experience and appreciate the chance to respondIt appears that this is an isolated incident with these shoesIt is our standard practice to either refund or replace, and if the item is sold out to offer a similar itemDuring our conversations with this
customer, we offered to return the item for a full refund or we could find a similar item to send to her, as the size and color of this shoe is completely sold out. Unfortunately, it is not our policy to offer discounts on defective merchandise. We are sorry that this issue occurred and we truly apologize for any resulting inconvenience to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meBusiness provided the appropriate credit in the appropriate amount in a timely manner after complaint was initially brought up through the Revdex.comIn the future if there was a way to directly connect with the people who were able to resolve this rather then only having customer service reps to communicate with, then the issue would have been resolved much sooner and it wouldn't have been necessary to bring in the Revdex.comI am grateful that after months this have been resolved
Sincerely,
*** ***