Nordstrom Inc

Thank you for bringing this issue to our attentionWe have been able to verify in our payment system that all funds from every order and date in question have been releasedIn this case we are unable to provide a manual check, however, we can arrange to conference with her bank to have this
resolvedWe have attempted to reach Ms*** by phone and email a few times in the last several days, but have not been able to get throughThis includes the Supervisor Amanda, and members from our HD team who received Ms***’s request for a call backAll orders returned on 12/31/and 1/06/have been verified and receipts can be provided once moreWe encourage this customer to reach out to Riah H*** at 646-931-ext*** so that we can assist her in resolving this issue with her financial institution.
Best Regards, Nordstrom, Inc

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best service. Our team reached out to this customer to address his concerns and were told by the customer that he resolved the issue

We apologize for this customer's experience and appreciate the chance to respondWe've said all along we make buying decisions based on performanceWe've got thousands of brands and reviewing their merit and making edits is part of the regular rhythm of our businessIn this case, based on the
brand's performance we've decided not to buy it for this seasonWe hope that offering a vendor's products isn't misunderstood as us taking a political positionWe recognize our customer can make choices about what they purchase based on personal views and we'll continue to give them options

Nordstrom appreciates the chance to respond to this customerOur records indicate that this customer contacted our customer service specialists on 11/1/who were able to process a replacement order that is showing delivered on 11/4/2015. ***Should this customer wish to
speak with us further we encourage her to reach out to Jacqueline J*** at ***.
Best Regards,
Nordstrom, Inc

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best serviceWe reached out to our teams to have the replacement order shipping expedited and show it was delivered on February 17, It appears what our customer
service representative was trying to express to the customer is that old addresses can sometimes pop up in to the shipping field prior to the order being completed, so we suggest deleting it from the profile entirelyIt does not appear to be a system issueWe are sorry for any resulting inconvenience to the customer

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThough I don't agree, it is pointless to continueThank you for your assistance in this matter
Sincerely, *** ***

We apologize for this customer's experience and appreciate the chance to respondOur teams have connected with the customer directly and are working with her to gather documentation for review in order to be better able to assist her in resolving this

Complaint: ***I am rejecting this response because:Sincerely,*** ***
Good morning ***, Thank you for your time and your assistanceI gave Nordstrom company enough time to make it rightUnfortunately they don't realize customers are valuable to them$is not worse your time and my timeI have sent them many emails to the customer care department but I didn't get any reply email as they mentioned in the response

Unfortunately, without additional documentation, we are unable to assist this customer further

We apologize for this customer's experience and appreciate the chance to respondOur records show the $in question included a $comp shipping credit that we are unable to refund. We issued an Egift card to the customer for the remaining $on August 2, We
apologize for any inconvenience and hope we can better serve her in the future

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best service. Unfortunately, due to temporary inventory issues, some items have recently experienced shipping delaysWe have worked quickly to correct this issue and
hope consumers will be satisfied with us going forwardWe have worked directly with this customer to resolve his concerns and we apologize for his understandable frustrationsMr*** may reach out to our representative should he have any further questionsWe hope we can better serve him in the future

We appreciate this customer bringing this matter to our attentionWe have confirmed that after speaking with the customer our teams removed the rules and hold on her nameThis information was also communicated to the customer by emailWe are sorry this issue occurred and truly apologize for any
resulting inconvenience to the customer

Complaint: ***I am rejecting this response because:Sincerely,*** ***
Good morning ***, I rejected
the business response yesterday around 7pmI finally lost my patient to wait for themIt's been almost one month since first time I called and emailed themPlease let me know what I need to do next stepMany many thanks! Have a great day at work

AGAIN I USED THE CREDIT FOR THE ITEMS I KEPTI CAN USE MY CREDIT HOW I WANTYOU ARE NOT ONLY UNETHICALLY HOLDING MY FUNDS BUT USING ALL YOUR 'MIGHT' TO HOLD ON TO $20?!?!
ABSOLUTELY RIDICULOUS! DOWNRIGHT TRUMP TACTICS
Complaint: ***
I am rejecting this response because:

We sincerely apologize for any delay or inconvenienceWe now consider the matter resolvedWe are grateful to be able to address this customer's concerns. Best Regards, Nordstrom Inc

As we've communicated to the customer on several occasions, if she can provide us with proof of purchase, we'd be happy to provide her with a refund

We apologize for this customer's experience and are so sorry for any inconvenience or frustration this may have causedOur records show that the order was placed on 5/27/and shipped on 5/30/Our website states that orders ship in 1-daysThe item was not delayed and shipped on the 3rd day,
within the timeframe posted on our websiteA supervisor reached out to the customer on 6/22/to discuss the customer’s concerns but unfortunately the customer was not willing to speak with usWe appreciate the opportunity to respond to the customer’s concerns and hope we can earn back his trust should he choose to shop with us in the future
Sincerely,
Nordstrom, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meBusiness provided the appropriate credit in the appropriate amount in a timely manner after complaint was initially brought up through the Revdex.comIn the future if there was a way to directly connect with the people who were able to resolve this rather then only having customer service reps to communicate with, then the issue would have been resolved much sooner and it wouldn't have been necessary to bring in the Revdex.comI am grateful that after months this have been resolved
Sincerely,
*** ***

Nordstrom appreciates the opportunity to respond to the customer’s concernsWe investigated but were unable to find any purchase information in our system for this customerOn May 9, we reached out to the customer via email and phone requesting additional information about the purchaseAt
this time, the customer has not provided any additional information, but he has been given direct contact information should he have any further concerns
Sincerely,
Nordstrom, Inc

We have confirmed that the refund transaction of $was completed March 8, (paypal Trans#***)We recommend the customer follows up with paypal directly using this confirmation number