Norman Direct

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please inform the business to provide the refund as described to the credit card used for this order Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

This letter is in response to the complaint filed by [redacted] ***.On 01/3) the customer placed an order for two buy one get one free offers.One buy one free offer was for the first set of lids plus shipping and handlingThesecond set of lids were free however, the customer was required to pay another shipping andhandling fee ofSas wellThis would give the customer a total oflidsThe customerplaced an order for two buy one get one free offers for a total of lids.The customer placed this order onlineAl) of the prices of the items and the shipping andhandling are presented during the ordering process.On 02/out' Customer Service Department received a message that the customer was tryingto get ahold of usA representative contacted the customer regarding their orderThe customerstated that they did not want two buy one get one free otTers and that they only wanted oneThecustomer's order was modified to their satisfactionTheir order total is just oue buy one get onefree offer for $25.90.If you have any additional questions pJease feel free to contact Customer Service at [redacted] Our business hours are Monday through Friday from 8:AM to 5:PM (CentralStandard Time).Thank you,MrLid

ID# [redacted] Dear [redacted] , This letter is in response to the complaint filed by [redacted] On 01/06/the customer placed an order for two buy one get one free offersOne buy one free offer was $for the first set of lids plus $ shipping and handlingThe second set of lids were free however, the customer was required to pay another shipping and handling fee of $as wellThis would give the customer a total of lids for one orderThe customer ordered two buy one get one free offersThe customer then ordered four 1-gallon containersEach 1-gallon container is $plus $shipping and handlingThe customer then ordered Clip-N-Store kitsEach Clip-N-Store kit was $with free shipping and handling for clips The customer placed this order online with PaypalAll of the prices of the items and the shipping and handling are presented during the ordering process After the customer placed the order she filed a dispute with PaypalThe customer was immediately refunded her moneyThe customer’s order was also completely canceled once it downloaded into our system on 01/07/The customer’s account should reflect a full refund The customer has not called in to speak with any of our customer service representativesIf the customer contacted the sales line, she would not have spoken with our customer service rather, a sales representative Our customer service phone number is located in our contact us section on our website If you have any additional questions please feel free to contact Customer Service at ###-###-####Our business hours are Monday through Friday from 8:AM to 5:PM (Central Standard Time) Thank you, MrLid Customer Service

ID# [redacted] Dear [redacted] , This letter is in response to the complaint filed by [redacted] On 01/02/the customer placed an order for two buy one get one free offersOne buy one free offer was $for the first set of lids plus $ shipping and handlingThe second set of lids were free however, the customer was required to pay another shipping and handling fee of $as wellThis would give the customer a total of lidsThe customer placed an order for two of these ordersThe second order was given to him at a discount of $for the first set of containers instead of $for the first set of thenTherefore his order total came to $ The order was shipped on 01/06/The tracking number is [redacted] The customer placed this order through the live operating systemAll of the prices of the items and the shipping and handling are presented during the ordering process The order has already shippedThe customer is able to return the product for a full refund within the first days of purchaseThe customer will also be reimbursed for return shipping if they send this back to us using standard mailIf the customer is unable to return the merchandise we will offer the customer 50% off of their order totalTherefore we would refund the customer $Please let us know how you would like to proceed If you have any additional questions please feel free to contact Customer Service at [redacted] Our business hours are Monday through Friday from 8:AM to 5:PM (Central Standard Time) Thank you, MrLid Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The business's representative repeatedly states in his response that I "purchased" the items, when, in fact, I made no purchase I did not finish the sale, I did not ever click the final button necessary to complete the sale thus any statement made by the business or the business's representative about this are not based upon facts, i.e., they are lies Actually, I just now figured out their scam!! On their front page - at the start of the sale process they ask for payment and shipping information I'd thought that odd but in hindsight, I now understand, as the button on the front screen to START the sales process and go through the stream of upsells is labeled PROCESS ORDER or ORDER NOW Thus, he can claim I ordered the items based on the fact that I initiated the sale!! Because they request/demand payment and shipping information at the start, they can then process the orders regardless of consumer action - the business will already have captured the necessary information for the sale, for retention, for future harassment - and the customer will have had to push the button every reputable business has at the end of the sales process to identify the conclusion of the transaction, e.g., permission to charge/debit and conclude the sale, the PROCESS/ORDER button.Further, the representative states that the business customer service contact information is on the website under "contact;" I checked this website last night (can fax screen prints from the overnight review) and I've just checked it now There is NO contact section, per se, there is "customer service" - and calling that phone number on the overnights rolls you to the sales line.Paypal just now contacted me to confirm return of all funds, so that point is moot, but the immorality and unethical nature of the sale process still exists As such, I want this claim to be converted to information only -- advise all potential future customers of the MrLid business practices and how they will not be able to withdraw or cancel a sale once they've initiated it [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

ID# [redacted] Dear [redacted] This letter is in response to the complaint filed by [redacted] On 01/03/the customer placed an order for two buy one get one free offersOne buy one free offer was $for the first set of lids plus $shipping and handlingThe second set of lids were free however, the customer was required to pay another shipping and handling fee of $as wellThis would give the customer a total of lids for one orderThe customer ordered two buy one get one free offers which gave them a total of containers for $ The customer placed this order online with PaypalAll of the prices of the items and the shipping and handling are presented during the ordering process After the customer placed the order she filed a dispute with PaypalThe customer was immediately refunded her moneyThe customer’s order was also completely canceled once it downloaded into our system on 01/05/ The customer’s account should reflect a full refund The customer has not called in to speak with any of our customer service representativesIf the customer contacted the sales line, she would not have spoken with our customer service rather, a sales representative Our customer service phone number is located in our contact us section on our website If you have any additional questions please feel free to contact Customer Service at [redacted] Our business hours are Monday through Friday from 8:AM to 5:PM (Central Standard Time) Thank you, MrLid Customer Service

ID# ***
Dear *** ***
This letter is in response to the complaint filed by *** ***
On 02/24/the customer placed an order for three buy one
get one free offersOne buy one free offer was $for the first set of
lids
plus $shipping and handlingThe second set of lids were free
however, the customer was required to pay another shipping and handling fee of
$as wellThis would give the customer a total of lids for one order
The customer ordered three buy one get one free offersThis would give the
customer a total of containers for $
The customer placed this order online with PaypalAll of
the prices of the items and the shipping and handling are presented during the
ordering process
On 12/26/the customer called our customer service
regarding their orderThe customer wanted to cancel their orderThe customer
was advised that the order had already shippedThe customer was advised about
our return policyOur return policy states: “100% Risk FREE Day Money Back
Guarantee if you are unsatisfied for any reasonWe will refund your product
cost, shipping and handling, and even the return shipping! Please contact
customer service for return authorization information.”
We apologize about the confusion during the ordering
processIf the customer does not want to go through the hassle of sending the
merchandise back, we are willing to offer a discount off of the order due to
the confusionIf the customer is interested we can give the customer a credit
of $on the orderPlease let us know how to proceed
If you have any additional questions please feel free to contact
Customer Service at ***Our business hours are Monday through
Friday from 8:AM to 5:PM (Central Standard Time)
Thank you,
MrLid
Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However,I do feel that modifications should be made to their website so errors can be modified before an order is processed.
Regards,
 
[redacted]

ID# [redacted]
 
Dear [redacted],
 
This letter is in response to the complaint filed by [redacted]
[redacted]
 
We apologize that the customer had a hard time navigating
through our website and that they had an unsatisfactory experience with our
company. Although all of our pricing is stated on the website during the
ordering process, we understand that it can be a confusing process for a
customer.
 
We do our best to respond to any and all customer concerns.
Once this dispute was received by our customer service department we took
action to resolve the matter that day. We understand that it can be frustrating
to not be able to reach a customer service agent immediately after an error
occurs on an order. Our normal business hours are Monday through Friday from
8:00 AM to 5:00 PM (Central Standard Time). It is possible for customer’s to
leave voicemails for our customer service representatives. Voicemails are
returned within 24 hours to resolve any and all business matters.
 
For future reference our Customer Service phone number can
be found at the Customer Service tab at the bottom of our web page. Here is a
screen shot of the tab on our website:
 
 
Once the Customer Service tab is clicked our phone number
and information pulls up for the customer. Here is a screen shot of the
information provided on the website:
 
 
If you have any additional questions please feel free to contact
Customer Service at 262-787-2035. Our normal business hours are Monday through
Friday from 8:00 AM to 5:00 PM (Central Standard Time).
 
 
Thank you,
 
 
Mr. Lid
Customer Service

This letter is in response to the complaint filed by [redacted].On 01/3) 115 the customer placed an order for two buy one get one free offers.One buy one free offer was 510 for the first set of 10 lids plus 57.95 shipping and handling. Thesecond set of 10 lids were free however, the customer was...

required to pay another shipping andhandling fee ofS7.95 as well. This would give the customer a total of20 lids. The customerplaced an order for two buy one get one free offers for a total of 40 lids.The customer placed this order online. Al) of the prices of the items and the shipping andhandling are presented during the ordering process.On 02/02115 out' Customer Service Department received a message that the customer was tryingto get ahold of us. A representative contacted the customer regarding their order. The customerstated that they did not want two buy one get one free otTers and that they only wanted one. Thecustomer's order was modified to their satisfaction. Their order total is just oue buy one get onefree offer for $25.90.If you have any additional questions pJease feel free to contact Customer Service at [redacted]. Our normal business hours are Monday through Friday from 8:00 AM to 5:00 PM (CentralStandard Time).Thank you,Mr. Lid

ID# [redacted]
 
Dear [redacted],
 
This letter is in response to the complaint filed by [redacted]
 
On 01/06/14 the customer placed an order for two buy one get
one free offers. One buy one free offer was $10 for the first set of 10 lids
plus $7.95...

shipping and handling. The second set of 10 lids were free however,
the customer was required to pay another shipping and handling fee of $7.95 as
well. This would give the customer a total of 20 lids for one order. The
customer ordered two buy one get one free offers. The customer then ordered
four 1-gallon containers. Each 1-gallon container is $5.95 plus $3.95 shipping
and handling. The customer then ordered 2 Clip-N-Store kits. Each Clip-N-Store
kit was $10.00 with free shipping and handling for 20 clips.
 
The customer placed this order online with Paypal. All of the
prices of the items and the shipping and handling are presented during the
ordering process.
 
After the customer placed the order she filed a dispute with
Paypal. The customer was immediately refunded her money. The customer’s order
was also completely canceled once it downloaded into our system on 01/07/14. The
customer’s account should reflect a full refund.
 
The customer has not called in to speak with any of our
customer service representatives. If the customer contacted the sales line, she
would not have spoken with our customer service rather, a sales representative.
Our customer service phone number is located in our contact us section on our
website.
 
If you have any additional questions please feel free to
contact Customer Service at ###-###-####. Our normal business hours are Monday
through Friday from 8:00 AM to 5:00 PM (Central Standard Time).
 
 
Thank you,
 
 
Mr. Lid
Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Please inform the business to provide the refund as described to the credit card used for this order.
Regards,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Thank you for your time and efforts in helping to resolve my matter with Norman Direct LLC, a.k.a "Mr. Lid". I am writing in response to the letter you emailed me on 1/15/2015 with Mr. Lid's response to my complaint. While I find their claims to be incorrect and conflicting, I am willing to accept their offer to refund me $25.90 rather than going through the hassle of sending back the portion of the order that I did not want. I however do stand by my claims that the ordering process was misleading and did not display any type of order summary or subtotal page before completing and processing the order. Also when I called on 12/26/2014 I was specifically told that the items had not shipped yet but the order had been sent to the warehouse, and the customer service representative did not have any way to contact the warehouse, so I would have to wait for my order to ship and be received, and then return the items for a refund minus the processing and handling charges which contradicts what Mr. Lid is stating in their letter to you. The charges were as follows: Product: $30.00, Processing and Handling: $47.70, for a total of $77.79, so that is the main basis of my complaint. Anyway, as previously stated, I am willing to accept Mr. Lid's offer for the $25.90 credit provided that it is a $25.90 refund to me and/or my paypal account and not a credit toward future orders for their products. Please advise me on how to proceed to complete the settlement.Thank you again for your time and assistance. It is much appreciated and I look forward to your reply.Best Regards,[redacted]
[redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business's representative repeatedly states in his response that I "purchased" the items, when, in fact, I made no purchase.  I did not finish the sale, I did not ever click the final button necessary to complete the sale thus any statement made by the business or the business's representative about this are not based upon facts, i.e., they are lies.  Actually, I just now figured out their scam!!  On their front page - at the start of the sale process they ask for payment and shipping information.  I'd thought that odd but in hindsight, I now understand, as the button on the front screen to START the sales process and go through the stream of upsells is labeled PROCESS ORDER or ORDER NOW.  Thus, he can claim I ordered the items based on the fact that I initiated the sale!!  Because they request/demand payment and shipping information at the start, they can then process the orders regardless of consumer action - the business will already have captured the necessary information for the sale, for retention, for future harassment - and the customer will have had to push the button every reputable business has at the end of the sales process to identify the conclusion of the transaction, e.g., permission to charge/debit and conclude the sale, the PROCESS/ORDER button.Further, the representative states that the business customer service contact information is on the website under "contact;" I checked this website last night (can fax screen prints from the overnight review) and I've just checked it now.  There is NO contact section, per se, there is "customer service" - and calling that phone number on the overnights rolls you to the sales line.Paypal just now contacted me to confirm return of all funds, so that point is moot, but the immorality and unethical nature of the sale process still exists.  As such, I want this claim to be converted to information only -- advise all potential future customers of the Mr. Lid business practices and how they will not be able to withdraw or cancel a sale once they've initiated it.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

ID# [redacted]
 
Dear [redacted],
 
This letter is in response to the complaint filed by [redacted].
 
On 01/02/14 the customer placed an order for two buy one get
one free offers. One buy one free offer was $10 for the first set of 10 lids
plus $7.95...

shipping and handling. The second set of 10 lids were free however,
the customer was required to pay another shipping and handling fee of $7.95 as
well. This would give the customer a total of 20 lids. The customer placed an
order for two of these orders. The second order was given to him at a discount
of $7.00 for the first set of 10 containers instead of $10.00 for the first set
of then. Therefore his order total came to $48.80.
 
The order was shipped on 01/06/15. The tracking number is [redacted].
 
The customer placed this order through the live operating
system. All of the prices of the items and the shipping and handling are
presented during the ordering process.
 
The order has already shipped. The customer is able to
return the product for a full refund within the first 30 days of purchase. The
customer will also be reimbursed for return shipping if they send this back to
us using standard mail. If the customer is unable to return the merchandise we
will offer the customer 50% off of their order total. Therefore we would refund
the customer $24.40. Please let us know how you would like to proceed.
 
If you have any additional questions please feel free to
contact Customer Service at [redacted]. Our normal business hours are Monday
through Friday from 8:00 AM to 5:00 PM (Central Standard Time).
 
 
Thank you,
 
 
Mr. Lid
Customer Service

ID# [redacted]
 
Dear [redacted]
 
This letter is in response to the complaint filed by [redacted]
 
On 01/03/14 the customer placed an order for two buy one get
one free offers. One buy one free offer was $10 for the first set of 10...

lids
plus $7.95 shipping and handling. The second set of 10 lids were free however,
the customer was required to pay another shipping and handling fee of $7.95 as
well. This would give the customer a total of 20 lids for one order. The
customer ordered two buy one get one free offers which gave them a total of 40
containers for $51.80.
 
The customer placed this order online with Paypal. All of
the prices of the items and the shipping and handling are presented during the
ordering process.
 
After the customer placed the order she filed a dispute with
Paypal. The customer was immediately refunded her money. The customer’s order
was also completely canceled once it downloaded into our system on 01/05/14.
The customer’s account should reflect a full refund.
 
The customer has not called in to speak with any of our
customer service representatives. If the customer contacted the sales line, she
would not have spoken with our customer service rather, a sales representative.
Our customer service phone number is located in our contact us section on our
website.
 
If you have any additional questions please feel free to contact
Customer Service at [redacted]. Our normal business hours are Monday through
Friday from 8:00 AM to 5:00 PM (Central Standard Time).
 
 
Thank you,
 
 
Mr. Lid
Customer Service

Review: Complaint taken via phone by Revdex.com staff (ES): The consumer wants to cancel an order that he placed and cannot reach a live person.Desired Settlement: Cancel the order.

Business

Response:

This letter is in response to the complaint filed by [redacted]

As Mr. [redacted] pointed on out on Thursday, Friday 27th we were indeed having phone

issues that cause some of our customers' issues with getting through to our

representatives about their orders. We regret the inconvenience this might have caused.

We do see the Mr. [redacted] tried to call us but looking at some of the times listed that he

called we were already closed. We are available from 8 a.m. to 5 p.m. Monday - Friday,

Central Standard Time.

As, the request of Mr. [redacted] we did cancel his order on [redacted]. Please ad"ise the

customer to allow up to 3~S business days for pending charges to fall off.

If you have any additional questions please feel free to contact us at [redacted].

Review: I was seduced into buying a set of food storage containers with attached lids (2 sets for $10; no real risk...) Then they charged $26 shipping which is ludicrous, but actually never delivered the item. The tracking number was not recognized and the business link is not functioning either, nor is there an answer to my phone calls, or any email which doesn't start with "noreply"...Desired Settlement: refund, replacement, shipping cost waiver, prosecution for fraud?

Business

Response:

Dear Stacy Juedes,

This letter is in response to the complaint filed by [redacted].

On 08/22/14 the customer ordered our main offer online. Our

advertisement online states:

Offer

Details:

Today when you buy one 10 piece Mr. Lid Containers® set for only $10.00, plus

$7.95 shipping, we’ll DOUBLE the entire offer for FREE; just pay an additional

$7.95 processing. That is a TOTAL of 20 Mr. Lid Containers® in all!

Additional shipping

and handling charges apply for shipments to non-continental US ($10 per order).

The customer lives in Alaska and was therefore charged the

additional $10.00 shipping fee on their shipping and handling as stated in the

advertisement.

On 08/26/14 the customer contacted us regarding their order.

They stated that they were not interested in paying for the shipping and

handling. The customer was issued the return authorization code of RA#11419.

The customer was also instructed to put this number on the outside of their

package. This would alert the warehouse that this was a return coming back to

us. The customer was also advised on how to return the merchandise. The

customer is able to pay for standard mail and include the receipt for what they

paid for standard mail inside of the package. Once that package and the receipt

were received they would be refunded in full for both.

Our

return policy states:

Return

Policy

100%

Risk FREE 60 Day Money Back Guarantee if you are unsatisfied for any reason. We

will refund your product cost, shipping and handling, and even the return

shipping! Please contact customer service for return authorization information.

According

to the tracking. The estimated arrival of the package is 09/12/14. The tracking

number is 9[redacted]273. The package is shipped FedEx Smart Post.

Initially the package is sent out via FedEx. FedEx then delivers this to the

post office who, in turn, delivers the package to the customer. The tracking

number is current on both sites.

If you have any additional questions please feel free to

contact Customer Service at ###-###-####. Our normal business hours are Monday

through Friday from 8:00 AM to 5:00 PM (Central Standard Time).

Thank you,

Mr. Lid

Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Not really satisfactory. It's astounding to me that I would pay $26 for shipping and it should take 3 or 4 times longer than priority mail at a fraction of the cost. But I am done complaining and I'll live with it.

Regards,