Norman Direct

Review: March 2nd I put in an order for their windshield shades, my computer locked and I had not pushed make a purchase. On the 4th they sent an email order conformation # [redacted] with a no reply address. On investigation I saw many complaints on the product and billing errors and tried to cancel the order. They have a no answer email and do not answer the phone. I filed a complaint with MasterCard and their Chamber of Commerce in New Berlin, WI. Also , I needed the product now and their order said back ordered but they charged my MasterCard account. This is a scam if you read all of the complaints. I will also file with the State Attorney General's office for deceptive trade practices. Please fill me in on other complaints so I can advise my attorney. I finally got an answer machine and left a detailed message. No response. ThanksMr. [redacted]Desired Settlement: cancel the order and take it off my MasterCard ASAP I want my $25.90 taken off my account ASAP this credit is a settlement !

Consumer

Response:

Tracking # shows it was delivered on March 12th. Please follow with them and verify that they cancelled the order, or do I have to sue them ? Thanks

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

A credit appeared on my MasterCard, thanks for your help.

Review: Easy View HD's website charged me for four sun visor extenders instead of the buy-one-get-one offer. They updated the cart and processed the order without giving a subtotal. Furthermore, they included "insurance" on the product without my consent. The insurance (and processing and handling charges) were applied to each visor individually; this resulted in the processing of an unapproved order.Desired Settlement: I want a refund of my order. I tried to contact customer service and the company during business hours (no matter the time zone - 2:00 pm, eastern time zone), but the customer service number was disconnected and the company's answering service said they were "closed."

Business

Response:

Your recent correspondence was directed to me for

handling. Please accept my apology for

any delay this may have caused. In order

to resolve this, I have indicated

what has transpired below on behalf of Norman Direct.

Order #WEVIEW4DTM

EZ View Deluxe /2 = $20 x 2 = $40.00

Processing and handling $7.95 x 4 = $31.80

Total $71.80

We are very sorry that the customer was not happy with their ordering

experience. I have indicated the offer

details below:

Order your first Easy View XT™ for just $10.00 + $7.95 P&H

and get the second Easy View XT™ for FREE! Just pay the additional processing

fee of $7.95.

There was a

quantity of 2 entered for a total of four EZ Views. The order was also upgraded to the Deluxe for

an additional $5 per EZ View, the deluxe one include the Microfiber Towel and

extended panel.

They customer refused

delivery on the shipment and this was returned to us. Full credit for $71.80 was issued on 4/24/2014 to the

customer’s account ending in 4335.

Quality customer service is very important to and we thank you for bringing

this to our attention.

Review: I purchased Mr. Lid products on March 3, 2014. When I got to the final checkout, I did not have a chance to review my order before it was posted. I noticed I had been charged shipping for EVERY item. They did disclose that you would be charged shipping for the second set but the subsequent products, like the gallon containers, were supposed to be no additional charge. I tried to resolve with cutsomer service at ###-###-#### which is supposed to be opened Mon-Friday 8am- 5pm Central Standard time but over a dozen attempts have been made and a busy signal. I got it to ring once and no answer, not even a recording. I am fearful that this is a scam. The Revdex.com of Wisconsin gave me 5 other numbers to try and none of them claimed to be directly linked to Mr. Lid. Basically, there is noone available to help in Customer Service. I got a confirmation email with a free shipping rebate which looks like another scam to make the customer sign up for something they do not need. I am a professional working mom and I have never had an experirence like this before. This company is highly suspect. Please investigate them to the fullest.Desired Settlement: Full refund $101.45 to my credit card. They guarentee refund if you are dissatisified for any reason. I do not even want to try this product after my experience today.

Full investigation on behalf of the American Consumer. Pull their ad from TV.

Business

Response:

Dear [redacted],

This letter is in response to the complaint filed by [redacted].

On 03/02/14 the customer placed an order for one buy one get

one free offers. One buy one free offer was $10 for the first set of 10 lids

plus $7.95 shipping and handling. The second set of 10 lids were free however,

the customer was required to pay another shipping and handling fee of $7.95 as

well. This would give the customer a total of 20 lids. The customer’s order

total came to $25.90.

The customer placed this order online. All of the prices of

the items and the shipping and handling are presented during the ordering

process.

We have no record of ever speaking with this customer

regarding her order. The customer did not leave a voicemail with our Customer

Service department about her order either.

The order has already shipped. The customer is able to

return the product for a full refund within the first 30 days of purchase. The

customer will also be reimbursed for return shipping if they send this back to

us using standard mail.

If you have any additional questions please feel free to

contact Customer Service at ###-###-####. Our normal business hours are Monday

through Friday from 8:00 AM to 5:00 PM (Central Standard Time).

Thank you,

Mr. Lid

Customer Service

Consumer

Response:

Review: Complaint taken by phone 3/11/14-nkm

Consumer states that she ordered an item from the company. Consumer states that when she received the item, the company had sent her an entire box of that item. Consumer states that she sent the order back to the company and was issues a refund to her account. Consumer states that she later noticed that the company had charged her the $71.80 again. Consumer states that she did not order anything else from the company and that the company is stating that they have not recharged the consumer.Desired Settlement: Consumer wants the company to send her a letter stating that she did not place another order with the company on February 5 resulting in her being charged $71.80.

Business

Response:

I

have indicated what has transpired below on behalf of Norman Direct.

Order #

T0008114

EZ View

s/2 Deluxe= $20 x 2 = $40

Processing

and handling $7.95 each x4 = $31.80

Total

$71.80

I have indicated the offer details below:

Order your first Easy View XT™ for just $10.00

+ $7.95 P&H and get the second Easy View XT™ for FREE! Just pay the

additional processing fee of $7.95.

There was a

quantity of two sets of two added to the order for a total of four EZ Views. This order was also upgraded to the deluxe model

which has a 5 year warranty, a micro fiber towel and extended view.

The customer has

disputed this with their credit card company on 02/20/2014 in the amount of $71.80. Once

a dispute has been filed, the credit card company reverses the charges and blocks

further activity for this transaction.

Therefore the customer has been reimbursed and no credit is due at this

time.

Quality customer

service is very important to us and we thank you for bringing this to our

attention.

Review: I went online to order from this company and it charged me more than what it was supposed to. I called the company and got some guy at ###-###-#### and he claimed that the company would not be open until the next day. He stated that he did not get the order yet but was able to give me the order number. He said I needed to call ###-###-####. I informed him that the system had charged me $51.00 so I asked him to refund it and he stated that he could not do it. Then he proceeded to ask me did I want to get one set.Desired Settlement: Put my $51.00 back on my card and keep their product.

Business

Response:

I

have indicated what has transpired below on behalf of Norman Direct.

T0187472 received 04/10/2014

Mr. Lid 20pc =$10.00

Processing and handling $7.95 x 2-15.90

Total $25.90

We are very sorry that the customer was not happy with their ordering

experience.

The customer did contact us on 4/10/2014 and canceled the additional

set.

Only one set of the Mr. Lids were shipped to the customer. They were only billed $25.90

Quality customer

service is very important to us, the credit will reflect on their next billing

statement. We thank you for bringing

this to our attention.

Sincerely,

Customer Service Specialist

Review: I called to place an order for the Mr. Lid product and received an automated sales system. I was interested in the Buy One Set get a Second Set for Free advertised for $10.00. After providing my debit card information, the automated system kept asking questions related to add on products. I believe I answered yes (pressed 1) to the first "additional offer" bringing my total to somewhere around $40 with shipping and declined other offers. The automated system when on...and on....and on....and on....trying to sell additional products. I finally hung up and never completed my purchase. Today I see a debit charge for $157.65!!!!!!!!!!!!!!!!!!!!!!!!!!! I never completed my original order. This amount in no way reflects the intent of my order. The charge is unauthorized.

Called today (Sunday) to complain. The company is of course fully staffed with sales people today but no one who can assist with a complaint.Desired Settlement: IMMEDIATE REFUND.

NOT IN 3 or 5 or 10 days or when the merchandise that I didn't order is returned.

IMMEDIATE and In FULL!!!!!!!!!!!!!!!!!!

Business

Response:

I placed an order on their website, which keeps trying to upsell you. I was waiting for a confirmation page but the order completed without allowing me a chance to review or change. It wasn't until it was too late that I saw the shipping was $38.oo! I tried to email, and then called the following day. The Customer Service rep. assured me the order was cancelled and there wasn't anything further I had to do. Ten days later I had a charge from them! Then I had an email saying it shipped. I called and Customer Service confirmed that I had called 10 days prior and cancelled. They said there was nothing they could do and that I should pay for the shipping back to get a credit. They denied access to a supervisor while I was on the phone but said they would relay the message. Hours later I received a call from a supervisor who had the same response. Since I did not cause this issue I felt they should send a label and credit. They did nothing to help resolve and were rude. The Customer Service is not helpful and the supervisor was less helpful. There is no further person to talk to and they refuse to correct their mistake. I even said I would keep the product and pay for it, if they would credit the shipping charge. They offered a slight discount only (when I don't even want the product!!) and told me that they were going above and beyond for me!! This is the worst experience I have ever had with a company. They are not a customer friendly company and do not resolve the mistakes they make. They should review their policies and not punish a customer for their mistakes.

Review: Mr Lid website www.mrlid.com is misleading and deceptive. Top of page ihat 10 itemst says buy one set and get one set free except and extra $7.95 shipping and handling. It says receive 20 containers. At the very bottom of the page in small print it says 10 containers is order. There is no option to select just the 10 containers for $10 plus $7.95 S&H and when you fill in your information on main page. You have to click process order on the first page, so you don't have an itemized page that tells you how much you will be charged. After you hit process order it goes to a page do you want another set, I assumed this meant the second set of what I believe to be 20 containers per set that would cost me $7.95 S&H. From their it goes to a bunch of different ads about bigger containers you can add which I selected no thanks and then it jumps to a page that shows I ordered two sets for $10 each plus a total of $31.80 S&H for a total of $51.80. The order was already placed at this point at 8:58 PM. No place to cancel and of course customer service is only open from 8 AM to 5 PM CST. I immediately called at 8 the next morning to fix this error. I was on waiting line immediately, after about 5 mins it said I could push "1" to leave a message and someone would call me back and when I selected "1" it hung up on me. I called back and tried again with same thing. I finally went on eternal waiting line hold for about 35 mins and when someone answered they said the order was already packed for shipping and I could not cancel. The bottom of the page said to allow 3-6 weeks for delivery and the card would not be charged until shipped. The person said that is when it is on back order. I asked for a supervisor and was denied. They said once I receive it I could return it on their money back guarantee, but that does no good for the money I never intended to pay. There ads are very misleading and deceptive and they have no page that shows what you will be billed until after they have charged your credit card. Any other internet business I have dealt with shows a page of what they itemized charges will be and you have to push process order. This company is possessing my money which they have no right to have due to their misleading and deceptive advertising.Desired Settlement: I want them to have to change their misleading advertisement and have an itemized page of this is what you are ordering page along with total price you will be charged and you have to confirm the order and price you pay. In this incident, I called immediately the next morning and waited an eternity and they refused to correct or cancel my order and basically took money that doesn't belong to them and now I will have to pay to return the items, I didn't want in the first place. I also went and cancelled the credit card so they couldn't steal more, but unfortunately they have a hold on my money and it costs me $9.95 for a new credit card.

Business

Response:

Dear [redacted]

This letter is in response to the complaint filed by [redacted].

On 02/27/14 the customer placed an order for two buy one get

one free offers. One buy one free offer was $10 for the first set of 10 lids

plus $7.95 shipping and handling. The second set of 10 lids were free however,

the customer was required to pay another shipping and handling fee of $7.95 as

well. This would give the customer a total of 20 lids. The customer placed an

order for two buy one get one free offers for a total of 40 lids. Her order

total came to $51.80.

The customer placed this order online. All of the prices of

the items and the shipping and handling are presented during the ordering

process. During the ordering process it is stated that the order may take up to

3-6 weeks to ship. However, if an item is not on a back order, the order ships

immediately.

On 02/28/14 the customer contacted us about her order. The

customer was advised that the order had shipped. The representative tried to

explain our return policy to the customer. The customer stated that she was

just going to cancel her credit card.

The order has

already shipped. The customer is able to return the product for a full refund

within the first 30 days of purchase. The customer will also be reimbursed for

return shipping if they send this back to us using standard mail and include

the receipt for what they paid for standard mail.

We apologize

that the customer hard time getting through to our line. The tracking number

for the customer’s order is 9[redacted]972. According to the tracking

the package was delivered on 03/05/14. The customer has 30 days to send this

merchandise back to us for a full refund including her return shipping. As long

as the customer includes her receipt we will refund her for the return shipping

per our policy.

If you have any additional questions please feel free to

contact Customer Service at ###-###-####. Our normal business hours are Monday

through Friday from 8:00 AM to 5:00 PM (Central Standard Time).

Thank you,

Mr. Lid

Customer Service

Consumer

Response:

Review: I went on website for easyviewhd.com, to order 2 of the product offered. This woul result in a $10.00 charge for the product and $15.90 shipping. I also agreed to add the heavy duty option which would cost an additional $10.00 and a shipping guarantee of $2.50. When I clicked th order button on the screen, the order came up to a total of$110.20. I tried to go back and cancel or redo the order, but the screen would not allow that, it indicated that the order was complete.

I have since tried to contact the company's customer service, by telephone, as that is the only way listed to contact, with no success. Either the phone just rings and no one answers, or I get put on hold for the next service rep. Then, after some period of time, the phone connection drops whith a message that the number cannot be completed as dialed. I simply want to cancel the order. I have called my credit card company, and will add a dispute to the charges as soon as they appear on my statement.Desired Settlement: Cancel the order or accept return with refund of all shipping and other charges.

Business

Response:

This Jetter is in response to the complaint filed by [redacted]

On 02121114 the customer ordered OUT EZ View HD Deluxe our offer for $20.00 bogo

free offer just pay an separate $7.95 processing and handling fee . The customer ordered

for 2 sets of the ez view visors at $20.00each plus 7.95 additional per visor. It is an buy

one get offer the customer received 6 visors. Per the customer's order his total is 110. 20

We regret that [redacted] has had a difficult time reaching customer service, because of our

recent otTer we are experiencing higher then nonnal call volumes.

EZ View offers an 30 day 1000Al money back guarantee

We do not provide prepaid shipping labels. Customers who wish to return product can

pay for regular ground shipping and that amount will be refunded as Jong as the customer

includes a copy of the shipping receipt with their return. We win not refund any kind of

Next Day, Priority. Over Night, Insured Delivery or Delivery Conformation. The refund

for shipping and the merchandise will be posted to the credit card used on the order.

RMA #[redacted] has been assigned to [redacted]'s return. Please have him include this number

on the retUrn package and send the return to the following address:

EZViewHD

Review: On 3/2/2014 I ordered a Mr. Lid set off of the internet for $10.00. The advertisement stated that if you order you will get a second set for the shipping only. I also ordered a gallon size container and a 4 pack of sandwich containers. I received my order on 3/6/2014. I opened the shipping box and found that the gallon container and the sandwich containers were not sent with the order. My credit card was charged for all of the items I ordered but I did not receive the whole order. I have tried several times to get in touch with the company. I finally got in touch with the company and spoke with [redacted] on 3/11/14 about this matter. She said that she didn't know what had happened and all of the staff in that department had gone for the day. She stated that she would have them call me the next day about this. I still have not received a call from them as of 3/17/14. I tried to get in touch with them on 3/17/14 and still no one answers the phone at the phone number given for customer service. Can you please help with this. I feel that my credit card should have not been charged for the whole order if the whole order was not shipped. Thank you for any help you can give me on this matter.Desired Settlement: I either want to be refunded for the items I did not receive or the items that I did not receive sent to me.

Business

Response:

This letter is in response to the complaint filed by [redacted].

On 03/02114 the customer placed an order for our main offer which consisted often lids

for $10.00 plus $7.95 shipping and handling and another set often for free plus $7.95

shipping and handJing .. The customer also purchased our one gallon container for $5.95

pIllS $3.9S shipping and handling, and a four pack of sandwich containers for $5.95 plus

$3.95 shipping and handling as well. The ~stomer received $15.90 off of her shipping

and handling price for ordering the value pack and the main offer together.

The customer placed this order online. All of the prices oftbe items and the shippinG and

handling are presented during the ordering process.

The order has already shipped. The customer contacted customer on 03/11/14 stating that

she is missing the sandwich containers and the one gallon containers. Customer was

credited in the amount of S 11.90 back to her credit card.

If you have any additional questions please feel free to contact Customer Service at [redacted]-

[redacted]. Our nonna] business hours are Monday through Friday from 8:00 AM to 5:00

PM (Central Standard Time).

Thank you,

;

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Today I ordered a Buy 1 Get 1 Free offer from EasyViewXT.com. I ordered 2 sets of the Buy 1 Get 1 Free Sun visors. My total order for items was $20.00, which is what I expected. The shipping however is an entirely different matter. They charged me $31.80 for shipping. In my estimation this is clearly an overcharge and I was not told before submitting the order how much the shipping would be. I tried calling their customer service phone number: ###-###-#### and it said to enter the extension number of course there was no extension number provided. I called Milwaukee Information on the phone and they informed me that there was no number listed for that company. Here is the information the website provided.

Easy View XT™

P.O. Box 210827

Milwaukee, WI 53221

Phone: ###-###-####

Here is the Confirmation and the bill I received today right after I ordered online.

Your order is complete.

Your Order Number Is: [redacted] Address InformationDesired Settlement: I felt you guys needed to know about this company because they ‘SAY’ they are located in Milwaukee, Wi.

Business

Response:

Review: I saw the commercial for Mrlid on Tv for tupperware containers with the lid attached. The offer was for $ 10.00 + $ 7.95 for one set of the containers. They offered to double the order for free with an additional $ 7.95 for handling fee. After I entered my Credit Card information, I was not given the opportunity to review my order before it was processed. The total I was billed for was $ 51 dollars and some change. I have tried all morning to contact customer service at the number from their website but noone answers. I have been on the phone as long as an hour trying to get in touch with someone. My total should have been $ 25.90. Much to my dismay, I went online and read reviews about MrLid and there are hundreds of people who have found themselves in the same situation I am in.

There is no recourse for me if I can't get in touch with someone from Customer Service representing this company.Desired Settlement: I would like to cancel this order entirely and have the charges to my credit card reimburssed.

Business

Response:

Dear [redacted],

This letter is in response to the complaint filed by [redacted].

On 02/23/14 the customer placed an order for two buy one get

one free offers. One buy one free offer was $10 for the first set of 10 lids

plus $7.95 shipping and handling. The second set of 10 lids were free however,

the customer was required to pay another shipping and handling fee of $7.95 as

well. This would give the customer a total of 20 lids. The customer placed an

order for just one of these main offers. His order total came to $51.80.

The customer contacted us on 02/24 to modify their order. The

order was modified back down to one of our main offers. The customer’s order

total is now $25.90

The order was shipped on 02/24/14. The tracking number is 9[redacted]339.

The package shows as delivered on 03/01/14.

The order has already shipped. The customer is able to

return the product for a full refund within the first 30 days of purchase. The

customer will also be reimbursed for return shipping if they send this back to

us using standard mail.

If you have any additional questions please feel free to

contact Customer Service at ###-###-####. Our normal business hours are Monday

through Friday from 8:00 AM to 5:00 PM (Central Standard Time).

Thank you,

Mr. Lid

Customer Service

Review: I ordered the product via Fox network. It advertised 2 EZ View Hd for $10 each. Plus shipping and handling. The shipping and handling ended up costing $31.80. This is false advertising. I am trying to return the product and I cannot reach them on the phone nor on their internet site. This company is a rip-off. I want this resolved ASAP. They do not disclose how expensive the handling costs are. And, you cannot reach out to tell them how you feel. Slime.Desired Settlement: I want to return the product and have the handling charges dropped. I will be responsible for the return postage. Just want my credit card credited for the entire charge. I also want noted that you cannot reach out to these people once you get the product and you have a problem. Totally unacceptable.

Business

Response:

On 03/01114 the customer ordered our Ez View HD Deluxe visors for 20.00 plus and

$7.95 shipping and handling. The customer ordered 2 of the visors with separate shipping

and handling charge ofS 7.95 on 4 of the visors. The offer includes 2 visors as a set. The

customer total is $ 68.80

The customer placed this order through our live operating system. AU the prices of the

items and the shipping and handling are discussed during this ordering process.

Ms. [redacted] was issued an RA# 5818 on 02/02/14 for the return of ezview HD visors,

We have yet to receive the return of products from Ms. [redacted] must have the product

back into our offices no later than 05/08114 after that date the credit will have expired.

The refund will be 68.80

If you have any additional questions please feel free to contact our Customer Service

Department at [redacted]. Our normal business hours are Monday through Friday

from 8:00AM to 5:~O PM (Central Standard Time).

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

They did call me back and this is resolved.

Review: Below is a copy of the order confirmation I received from Mr Lid stating that my order consisted of Two (2) DELUXE Twenty pc sets-BUY ONE GET ONE

I only received Two (2) Standard Ten (10) piece sets and two (2) free basic sets for a total of Forty (40) standard containers.

Offer Details:

Today when you buy one 10 piece Mr. Lid Containers® set for only $10.00, plus $7.95 shipping, we’ll DOUBLE the entire offer for FREE; just pay an additional $7.95 processing. That is a TOTAL of 20 Mr. Lid Containers® in all!

BUY 20 GET 20

BUY 20 GET 20= 80

I have called the customer service number 262-787-2035 to ask why I did not get the other forty deluxe containers and have left messages, but have not received any call back.

Thank you for your Mr. LId order!!

From: [redacted]

Sent: Tue, Dec 17, 2013 10:43 AM

Your order is complete.

Your Order Number Is: [redacted] Address Information

Item Description Quantity Price Total

KIT DLX 20PC 30 DELUXE MR LID BUY ONE GET ONE SET OF 20 1 $30.00 $30.00

KITA DLX 20PC 30 ADDITIONAL DELUXE MR LID BUY ONE GET ONE SET OF 20 1 $30.00 $30.00

SubTotal $60.00

Shipping & Handling $31.80

Tax $5.05

Order Total $96.85Desired Settlement: I would like to receive the other forty (40) DELUXE containers that I was led to believe as per the advertisement and order confirmation at no additional charge.

I want it to be confirmed that Mr Lid is aware that I do not authorize any future charges to my credit/debit card

Business

Response:

Dear [redacted],

This letter is in response to the complaint filed by [redacted].

We spoke with the customer on 12/27 regarding their order.

The customer was unaware that they had upgraded their order to include a 5-year

limited replacement warranty. The warranty was an extra $20.00 on each offer. The

customer had purchased two buy one get one free offers. Therefore, she was

charged an extra $40.00 on her order for both warranties.

After speaking with the customer, the customer expressed

that they were not interested in the warranty on their containers. We removed

the warranties on both buy one get one free offers and credited the customer

back $40.00.

If you have any additional questions please feel free to

contact Customer Service at 262-787-2035. Our normal business hours are Monday

through Friday from 8:00 AM to 5:00 PM (Central Standard Time).

Thank you,

Mr. Lid

Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

As per the order confirmation that was attached, I had every reason to believe that I upgraded to a deluxe package of 80 containers. Nothing was documented as an upgrade to a 5-year warranty. I would have preferred the bonus containers. Also, I noticed on the TV ad, Mr Lid offers free shipping for any upgraded offers and I was charged over $31 for shipping.

I appreciate the Revdex.com helping to have Mr Lid contact me so quickly. I would hope that the Revdex.com would have some ability to enforce Mr Lid to market their product more clearly to avoid other customers disappointment and inconvenience of having to take the time to file complaints.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thank You,

Review: I went on website to order a set for sister in law. first off the website wants your credit card information before you even start. ( should have been a red flag) the order site says when you order one set , you get one free. total bait and switch. I ended up getting 2 sets for 20.00 and shipping said it was 7.95 p&h, but I ended up paying almost $32.00 for shipping and the total bill was almost $52.00there is no edit button for the order and I cannot get a hold of anyone at customer service and they don't have a record of my order # which is [redacted].I feel that they are out to fraud the consumer and reviews I have read on this company means they should be out of business and run out of town.I don't want to pay for something I feel I was forced intoDesired Settlement: I would like to not have my debit card charged and I think that the website needs to me more clear for consumers and that you should be able to see what you are being charged before you buy and there should be a way to cancel an order if you don't want it. Also takes 3-6 weeks for delivery.

Business

Response:

On 02/26/14 the customer placed an order for one buy one get one free offers. One buy

one free offer was 510 for the first set of 10 lids plus 57.95 shipping and haudling. The

second set of 10 lids were free however, the customer was required to pay another

shipping and handling fee of $7.95 as well. Th1s would give the customer a total of 20

lids. The customer ordered two main offers her total came to $51.80

The customer placed this order online. All of the prices of the items and the shipping and

handling are presented during the ordering process.

We have no record of ever speaking with this customer regarding her order. The

customer did not leave a voicemail with our Customer Service department about her

order either.

The order has already shipped. The customer is able to return the product for a full refund

within the first 30 days of purchase. The customer will also be reimbursed for return

shipping if they send this back to us using standard mail.

If you have any additional questions please feel free to contact Customer Service at [redacted]·

[redacted]. Our normal business hours are Monday through Friday from 8:00 AM to 5:00

PM (Central Standard Time).

Thank

Review: I called mr lid 800# on thurs, nov 28th about about 930pm est at 800 531 1595 a male picked up and sounded as if he was dazed or drunk. he completely couldnt get my order correct and kept stuttering on the line, I called today to the cus service line at [redacted] on dec 3 at 149 pm and spoke to a rep named [redacted]. I told her I wanted to confirm my order since I was unsure of the rep who placed it. she told me my card declined. I told her I have money in my acct . she then read my card # and the rep entered the wrong expiration date so my order was never processed almost a week ago. the rep also advised of being billed one shipping fee. THIS IS POOR SERVICE. I THOUGHT MY ORDER WAS BEING PROCESSED TO RECEIVE BEFORE CHRISTMAS AND THE REP DIDNT ENTER THE CORRECT INFO. THEN, the rep [redacted] was so rude and non chalent she didnt even care about my order not being processed. After this order I will not order ever again from mr lid or recommend any family of friends to this company. she could have expedited my order and waived one of the shipping costs off my order. she did nothing.Desired Settlement: . After this order I will not order ever again from mr lid or recommend any family of friends to this company. the rep [redacted] could have expedited my order and waived one of the shipping costs off my order. she did nothing. they need to either send another bowl set for the inconvenience or waive the 2nd shipping off the account due to the poor service. I want to speak to a corperate office rep or a supervisor over the call center rep named [redacted]. this is two times I had bad customer service from this company.

Business

Response:

Dear [redacted],

This letter is in response to the complaint filed by [redacted].

The customer placed this order on 11/28/13. The customer

placed this order through our live operating system. All of the prices of the

items and the shipping and handling are presented during the ordering process.

The customer called in on 12/03/13 and spoke with one of our

customer service representatives who informed the customer that their credit

card declined. The customer was upset and stated that they wanted free shipping

to be compensated because this would not come before Christmas. Our representative

informed the customer that their delivery would only take 5-7 business days and

that they would get this before Christmas. The tracking number for the product

is [redacted] which shows the estimated arrival of 12/12/13 for the

product.

If the customer agrees, as a one-time courtesy, we will

refund the customer back one shipping and handling cost of $7.95. We normally

do not refund for shipping and handling however, we understand the customer’s

frustration during their ordering process.

If you have any additional questions please feel free to

contact Customer Service at 262-787-2035. Our normal business hours are Monday

through Friday from 8:00 AM to 5:00 PM (Central Standard Time).

Thank you,

Mr. Lid

Customer Service

Consumer

Response:

yes, I will accept the response only if they can refund one of the shipping prices back to my card and note my account of this. I would appreciate it. I want a name and contact number if I can get a representative name and id number and when they will send the credit back to my account to make sure its done. thank

Review: At first I went to www.easyviewhd.com and place the order and the quality is 1 and I saw the shipping hand is 7.95. Then all the rest I am not able to understand their advertising. So I click cancel. I call and it was the machine the whole time asking for one order. Then finally live person. I spoke about the order and trying to get the right amount but hang up on me. Then got order form from my e mail and my order form # is [redacted]. It was all wrong they double my cost and the shipping hand is way over the amount. my order is $10.00 they double to $20.00. Shipping is $7.95 but it gave me $31.80. I want to call them back but it all machine and they don't have any repetitive. How am I suppose ask information and how much and so on that number I called 1st is ###-###-#### no way to get anyone on the phone. So another number is ###-###-#### they told me they want 2 hours of waiting time. As my interpreter relay service id AB6111 heard it and my witness. So I send an email to cancel all order. They never reply me backDesired Settlement: Cancel that order I don't want it. Order Number is [redacted].

Business

Response:

This letter is in response to the complaint filed by [redacted]

On 03/05/14 the customer placed an order for two buy one get one free offers. One buy

one free offer was 510 for the first visor plus $7.95 shipping and handling. The second

visor was free however, the customer was required to pay another shipping and handling

fee ofS7.95 as well. nus would give the customer a total of3 visors. The customer

ordered three of the main offers. The customer's order total came to $51.80

We have received contact from this customer regarding this order. Per the customer's

request we have canceled this order. The customer contacted custom.er service and was

confirmed that the order was cancelled and the pending charges will fall out in 3·5

business days.

If you have any additional questions please feel free to contact Customer Service at [redacted]. Our normal business hours are Monday through Friday from 8:00 AM to 5:00

PM (Central Standard Time).

l'hamkyou,

EasyViewHD

Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: This company advertised a buy-one-get-one-free set of glare blockers that attach to your car visors. Specifically: "OFFER DETAILS: Order your first Easy View HD for just $10.00 + $7.95 P&H and get the second Easy View HD for FREE! Just pay the additional processing fee of $7.95."I ordered one set on Friday, Feb 7, and indicated I wanted the second free set, understanding I would pay an additional $7.95 P&H, so my total should have been $25.90. Instead the confirmation email indicated I had ordered two sets and will be charged separate shipping for them each for a total of $51.80. My order number is also different on the confirmation email compared to the "order status" email I received Sunday morning. I have been trying to get in touch with the company and cannot find a human being. I have called ###-###-#### and ONLY hear that their customer representatives are helping others. I have also called ###-###-#### and chose several options. Sometimes, depending on the option I choose, I am able to leave a message, which I have on several occasions requesting that my order be canceled. In addition, when I click on "Check Order Status," the screen goes blank.Desired Settlement: Primarily, I hope Revdex.com can determine if this company is legitimate, and if not, take appropriate action so other potential customers will not be misled. Secondarily, I hope you can assist me in canceling my order. I no longer trust this website and am concerned about the security of my transaction.

Business

Response:

[redacted] the customer ordered our Ez View HD visors for 10.00 plus and S7. 95

shipping and handling. The customer ordered 2 of the visors with separate shipping and

hamdUng charge ofS 7.95 on 4 of the visors. The total of order the is 551.80

The customer placed this order through our live operating system. All the prices of the

items and the shipping and handling are discussed during this ordering process.

This customer has not contacted our Customer Service department since the order was

made. The customer may return the product however, it is less the shipping and handling.

If the customer would like to return the product, they will have to contact our Customer

Service department to set up the return. The refund would be SSI.80

If you have any additional questions please feel free to contact our Customer Service

Department at [redacted]. Our normal business hours are Monday through Friday

from 8:00AM to 5:00 PM (Central Standard Time).

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Thank you for your help so far, but I need further assistance.

Review: Ordered two sets of EASYVIEW HD visors. All of the visors received (4) had visual distortions in the plastic lens. It is apparent that there is no quality control as the defect is easily seen. I tried calling the telephonenumber with the packing slip several times with no response from this company. Also, I feel the shipping and handling charges are a rip off. Thiscompany is scamming the public and needs to be stopped and prosecuted if the problem is wide spread.Desired Settlement: Since they have not acted in good faith a refund is requested. If this is a wide spread problem like I suspect they should be stopped from marketing a sub standard product and prosecuted for fraud.

Business

Response:

On 02109/14 the customer ordered our EZ View HD our main offer for $10.00 bogo free

offer just pay an separate $7.95 processing and bargaining fee . The customer ordered for 2

sets of the ez view visors at $10.00 each plus 7.95 additional per visor. It is an buy one

get offer the customer received 4 visors. Per the customer's order his total is 51. 80.

We regret that Robert has had a difficult time reaching customer service, because of our

recent offer we are experiencing higher then normal call volumes.

EZ View offers an 30 day 100% money back guarantee

We do not provide prepaid shipping labels. Customers who wish to return product can

pay for regular ground shipping and that amount will be refunded as long as the customer

includes a copy afthe shipping receipt with their retum. We will not refund any kind of

Next Day, Priority. Over Night. lnsw'ed Delivery or Delivery Conformation. The refwld

for shipping and the merchandise will be posted to the credit card used on the order.

RMA #4469 has been assigned to Robert's return, Please have him inolude this number

on the return package and send the return to the following address:

EZViewHD

16595 W. Stratton Dr.

New Berlin, WI 531 S 1

~ 002/003

Review: Placed an order for their Mr. Lid product and wanted 1 order. However 3 orders were placed, but the customer service representative claims that she cannot revise the order because it's been submitted to the warehouse, so I have to accept all 3 orders and then send them back when received and pay the handling/process charges which are 75% of the cost. The website is misleading and does not give any order info, su totals, or totals before processing the order. The customer service office has been closed for 2 days so I called immediately this morning and was given told the above. Very misleading and borderline scam. I find it hard to believe that in the day of current technology an order cannot be updated before it is shipped. The company is just trying to cheat me out of the handling fees.Desired Settlement: I would like my request to cancel at least the 2 orders that I did not place with a full refund, but after finding out how this company does business I would prefer to cancel my full order with a full refund and not do business with them at all.

Business

Response:

ID# [redacted]

Dear [redacted]

This letter is in response to the complaint filed by [redacted]

On 02/24/14 the customer placed an order for three buy one

get one free offers. One buy one free offer was $10 for the first set of 10

lids plus $7.95 shipping and handling. The second set of 10 lids were free

however, the customer was required to pay another shipping and handling fee of

$7.95 as well. This would give the customer a total of 20 lids for one order.

The customer ordered three buy one get one free offers. This would give the

customer a total of 60 containers for $77.70.

The customer placed this order online with Paypal. All of

the prices of the items and the shipping and handling are presented during the

ordering process.

On 12/26/14 the customer called our customer service

regarding their order. The customer wanted to cancel their order. The customer

was advised that the order had already shipped. The customer was advised about

our return policy. Our return policy states: “100% Risk FREE 60 Day Money Back

Guarantee if you are unsatisfied for any reason. We will refund your product

cost, shipping and handling, and even the return shipping! Please contact

customer service for return authorization information.”

We apologize about the confusion during the ordering

process. If the customer does not want to go through the hassle of sending the

merchandise back, we are willing to offer a discount off of the order due to

the confusion. If the customer is interested we can give the customer a credit

of $25.90 on the order. Please let us know how to proceed.

If you have any additional questions please feel free to contact

Customer Service at [redacted]. Our normal business hours are Monday through

Friday from 8:00 AM to 5:00 PM (Central Standard Time).

Thank you,

Mr. Lid

Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thank you for your time and efforts in helping to resolve my matter with Norman Direct LLC, a.k.a "Mr. Lid". I am writing in response to the letter you emailed me on 1/15/2015 with Mr. Lid's response to my complaint. While I find their claims to be incorrect and conflicting, I am willing to accept their offer to refund me $25.90 rather than going through the hassle of sending back the portion of the order that I did not want. I however do stand by my claims that the ordering process was misleading and did not display any type of order summary or subtotal page before completing and processing the order. Also when I called on 12/26/2014 I was specifically told that the items had not shipped yet but the order had been sent to the warehouse, and the customer service representative did not have any way to contact the warehouse, so I would have to wait for my order to ship and be received, and then return the items for a refund minus the processing and handling charges which contradicts what Mr. Lid is stating in their letter to you. The charges were as follows: Product: $30.00, Processing and Handling: $47.70, for a total of $77.79, so that is the main basis of my complaint. Anyway, as previously stated, I am willing to accept Mr. Lid's offer for the $25.90 credit provided that it is a $25.90 refund to me and/or my paypal account and not a credit toward future orders for their products. Please advise me on how to proceed to complete the settlement.