Norman Direct Reviews (104)
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Norman Direct Rating
Description: Online Retailer, Mail Order & Catalog Shopping, All Other Miscellaneous Store Retailers (except Tobacco Stores) (NAICS: 453998)
Address: 16595 W Stratton Dr, New Berlin, Wisconsin, United States, 53151-7301
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Review: After the internet page gets your credit card number, subsequent pages give a person opportunities to purchase additional deals, which in itself is okay. But, you do not have the opportunity to view the final bill prior to charging the credit card. When the final tally is displayed, the funds have already been assigned to your credit card. The only way to correct this seems to be to contact the company. Because this appears to be set up on purpose, it follows that the ability to contact the company to change your order is near impossible. Every number that I can find associated with this group connects me to an automated system that leads to a purchase or no response. People have been taken out of the equation; leading to a near impossibility for conflict resolution. The company names used are EZ View HD, Easy View HD and Christopher Morgan Fulfillment Services LLC. There may be other associated DBA's or AKA's, as I have found in the past that these type of businesses seem to go by multiple names and make it quite difficult to right the wrong that they have created: Deception and manipulation to reap the greatest money without regard to ethics and customer relations fairness, satisfaction and transparency. These companies give good businesses a bad pre-dealing trust shyness on the part of customers that were a victim to this shady type of practice.Desired Settlement: I would like for the company to come clean. They have a good product, why try to go for a one-time killing when repeat business is assured through good word of mouth and internet reinforcement? Change your practice of not giving people the opportunity to have a final review of purposed charges before grabbing the money out of their credit card accounts. Make yourself available through email and the telephone for a 21st century market place. I made a second order for what I wanted after learning the hard way that you tricked people out of reviewing their charges before actually taking the money from their credit card accounts. I am seeking a refund for my first transaction and will be returning the first package unopened. I am trying to pursue my efforts via all means available to me. There are the Revdex.com, FBI, internet blogs, friends, family, neighbors, acquaintances, television ,radio and print Media, plus other consumer advocate organizations available to try and reveal this trickery.
Business
Response:
Revdex.com of
Wisconsin
I received an email that my order was confirmed when I never confirmed an order. I had went on to the site to purchase their product but backed out before completing the order due to the high shipping cost of $15.90. The product was $10 and was a set of small plastic containers. When I went back to the website to make cancel the unauthorized order, there was no option to cancel the order. I call the 1-800 number only to be told I had to call a number that was not toll free. I asked for email confirmation that they cancelled my order immediately but was told the order wasn't in the system yet to cancel. If ticket can email that my order was confirmed then I most certainly am in their system. I feel that once they lure you, they are not about to let you go without robbing you.
I have attempted to talk with their customer service dept with no success. My complaint is that you have to provide your credit card information BEFORE you know the actual cost of the item with shipping. The shipping charge was $31.80 on a $20 purchase that weighed less than a pound. If I had know what the shipping cost would be I would NEVER ordered this product. I feel this is a scam since you are charged before you know the final cost and they are not customer friendly. I have notified my credit card company to not accept this charge but felt it necessary to let other consumers know of EasyView's way of doing business.
Review: I recently purchased a set of Easy View HD visors for my car. I installed them on my car visor as per the direction enclosed with the shipment.In a word, I found this product terrible. It did not do what they claimed, that is reduce glareand help you drive more safely. The item actually caused a problem with glare and worst, reflection off the product I feel made it actually dangerous to drive with.I've been trying to return the item for credit, but when I call, all I get is a recording to wait for the next customer service rep, which never happens.All I want to do at this point is to return the item and get credit for the item.While I'm venting, let me tell you that I was a Purchasing Agent for a very large manufacturing company for 27 years, and I've never experienced the hard sell tactics that this company uses when you try to place an order for the product. They pass you around from person to person and try to hard sell more quantity of the product -- I spent about twenty or so minutes on the phone for an order that should have taken about four or five minutes at the most.I suggest you call them to place an order as if you are just a normal customer, and "experience" what I am talking about.Thank you in anticipation for your help.Desired Settlement: Would like to get back the money I paid for the product billed on my credit card, which was $25.90.Thank you
Business
Response:
I have indicated what has transpired below on behalf of Norman Direct:
# TO0124379 received 03/05/2014
EZ View 5/2 = $10.00
Processing and handling $7.95 xl= $1S.90
Total $25.90
PAGE B1/B3
We are very sorry that the customer was not happy with their ordering experience. I have indicated the
offer details below:
Order your first Easy View XTTIA for just $10.00 + $7.95 P&H and get the second Easy View XTTM for FReel Just
pay the additional processing fee of $7.95.
Quality customer service Is very important to us and we have Issued a credit to their account for $25.90
on 51612014. We thank you for bringing this to our attention.
Sincerely,
Customer Service
Review: I ordered 1 set and get the other set if I pay ex stra shipping then I ordered anoter set they over charged me then I didnt get all of my order I been calling the company and they give me another number I can never get a answer I tryed emailing them and still nothing the number doesnt work they are supposed to be great bowls 2 lids are cracked already I just wanna get all of my bowls they gave me little bowls and I large bowl they owe me 8 exlare bowls and 7 large bowls I dont know what else to do [redacted] is not monitored, therefore you will not receive a response to your message. This is an automatic reply.-----Original Message----- this is what they say to me when I email themDesired Settlement: give me my bowls I ordered and I wanna know why they charged me so much money **
Business
Response:
[redacted]
I have indicated what has transpired below on behalf of Norman Direct.
# T0087217 received 02/20/2014
Mr. Lid 20 Piece $10
Additional Mr. Lid $10
Mr. Lid Value Pak $19.95
Warranty $2.50
Processing and handling $31.80
Total $74.25
Our records show that the customer contacted us and everything was replaced for the customer on 3/20/2014.
If the customer is missing anything else, please advise.
Quality customer service is very important to us. We thank you for bringing this to our attention.
Sincerely,
Customer Service Specialist
Review: I attempted to order the HD viewer from website https://www.easyviewhd.com/Index.dtm, during this process I had to place all of my credit card information to order only one, the website did not give me the option to opt out of the process since it was trying to get me to order a second one In checking my email, I noticed that a confirmation was sent. First of all, I did not need a quantity of 2 for this product, and secondly, I think this is a shady way to get orders. I have tried to contact the customer service number several times and the phone just rings, no voice mail or anything.IDesired Settlement: I am willing to send the product back for a full refund.$48.80
Business
Response:
On 02/15/14 the customer ordered our Ez View HD Deluxe visors for $] 0.00 plus and
57.95 shipping and handling. The customer ordered an downsell visor for $7.00 with
separate shipping and handling charge 0($ 7.95 on 4 of the visors. The offer includes 2
visors as a set.
The customer placed this order through our Uve operating system. All the prices of the
items and the shipping and handling are discussed during this ordering process.
This customer has not contacted our Customer Service department since the order was
made. The customer may return the product however, it is less the shipping and handling.
If the customer would like to return the product, they will have to contact our Customer
Service department to set up the return. The refund would be 548.80
If you have any additional questions please feel free to contact OUt' Customer Service
Department at ###-###-####. Our DOnnal business hours are Monday through Friday
from 8:00AM to 5:00 PM (Central Standard Time).
Thank you,
Review: I went to website to see offer for a set of lids. I started the checkout process but when the shipping charges showed as $30 instead of 14 as stated, I DID NOT COMPLETE MY ORDER> I DID NOT HIT THE COMPLETE ORDER KEY, but signed out from website. I later discovered that an order had been placed on my credit card (unauthorixed) and when I tried to contact company at their business number there was no answer. I called several times, once the phone rang for over an hour. I think this company is a scam and is illegal.Desired Settlement: stop my order , do not ship, do not charge my credit card
Business
Response:
**SEE ATTACHED DOCUMENT**
Business
Response:
Dear Stacy Juedes,
This letter is in response to the complaint filed by [redacted].
On 02/24/14 the customer placed an order for two buy one get
one free offers. One buy one free offer was $10 for the first set of 10 lids
plus $7.95 shipping and handling. The second set of 10 lids were free however,
the customer was required to pay another shipping and handling fee of $7.95 as
well. This would give the customer a total of 20 lids. The customer placed an
order for two buy one get one free offers for a total of 40 lids. Her order
total came to $51.80.
On 03/13/14 the customer contacted us regarding this order.
The customer stated that they wanted to send their merchandise back to us. The
customer was given a return authorization code RA #4711. The customer was given
return instructions on how to return the merchandise back to us.
The customer placed this order online. All of the prices of
the items and the shipping and handling are presented during the ordering
process.
The order has already shipped. The customer is able to
return the product for a full refund within the first 30 days of purchase. The
customer will also be reimbursed for return shipping if they send this back to
us using standard mail.
If you have any additional questions please feel free to
contact Customer Service at ###-###-####. Our normal business hours are Monday
through Friday from 8:00 AM to 5:00 PM (Central Standard Time).
Thank you,
Mr. Lid
Customer Service
Consumer
Response:
Review: THIS CO ADVERTISES ON NATIONAL FOX TV AND LOCAL STATIONS. I ORDERED ONE SET OF VISORS FOR $10.00 PLUS S&H OF $7.50 EACH - THIS ORDER WAS TO INCLUDE ONE FREE VISOR PLUS SEPARATE HANDLING OF $7.50. I WAS QUOTED A TOTAL PRICE OF $25.00. I AGREE TO THIS.
I FEEL THE MERCHANDISE IS OVERPRICED AND INFERIOR TO MOST PRODUCTS WITH THE SAME USE.
WHEN THE ORDER WAS RECD; IT HAD BEEN DOUBLED AND I RECD 2 SETS OF VISORS. THE ENVELOPE THE VISORS RECD IN DID NOT CONTAIN ANY INFORMATION OR INVOICE. TRIED TO CALL THE CO., COULD NOT GET TO SPEAK TO ANYONE. - JUST MACHINES.
I WANTED TO RETURN ENTIRE ORDER BUT THERE WERE NO TERMS OF RETURN GIVEN AND I WANTED TO SPEAK TO SOMEONE -, IMPOSSIBLE..
WHEN I CONTACTED AMERICAN EXPRESS; I LEARNED I HAD BEEN CHARGED $71.80 FOR THIS $25.00 ORDER. I HAVE REPORTED THIS TO VARIOUS COMPANIES HOPING TO STOP THIS OVERCHARGE TO OTHER PEOPLE.
AMERICAN EXPRESS IS INVESTIGATING THIS OVERCHARGEMENT AND HOLDING PAYMENT.
I COULD NOT HAVE RETD THE ORDER, AS I DIDN'T RECEIVE IT IN TIME. WHEN AD PLAYED ON FOX TV, THE 30 DAY RETURN POLICY WAS NOT SHOWN, NOR DID I GET A WRITTEN INVOICE AT ALL, WHICH SHOULD HAVE SHOWN THIS.Desired Settlement: I WOULD LIKE TO RETURN ONE SET OF VISORS FOR A FULL REFUND OF $25.00 INCLUDING S&H. I ALSO DEMAND AN ADDITIONAL REFUND OF $21.80 WHICH WAS OVERBILLED. THE TOTAL BILLING, INCLUDING TWO SETS, SHOULD HAVE BEEN $50..00,
NOT $71.80.
I WILL CONTINUE TO SPREAD THE WORD ABOUT THIS INJUSTICE WHENEVER AND WHEREVER I CAN; ESPECIALLY SINCE I DID NOT RECEIVE THE COURTESY OF AN EXPLANATION OR INVOICE FROM EASY VISOR HD AFTER MY COMPLAINT.
Business
Response:
Complaint # [redacted]
Review: In early January 2014, I ordered my mother two sets of the easy view visors online. To date, she has never received the product. But she was charged for the items as was shown on her bank statement of February 2, 2014. I have tried calling this company numerous times at two different numbers. The ordering number is ###-###-#### and I tried to check the status of her order but when you press the number 2 to get this info, the phone just went dead and I was soon listening to a screeching sound. The other number for customer service is ###-###-#### and no one answers this one. It just rings and rings. My mother wants her money back. She no longer wants the product after all of the hassle we are having with this company. Thank you for your help.Desired Settlement: We want the total of $51.80 which she was charged for two sets. It was a BOGO deal where you just paid for shipping on the second set .
Business
Response:
Dear [redacted],
This letter is in response to the complaint filed by [redacted].
On 01/24/14 the customer placed an order for one buy one get
one free offer. One buy one free offer was $10 for the first visor $7.95
shipping and handling. The second visor was free however, the customer was
required to pay another shipping and handling fee of $7.95 as well. This would
give the customer a total of 2 visors. The customer ordered two of the main
offers. The customer’s order total is $51.80
We have received no contact from this customer regarding
this order.
According to
the tracking on the package, the customer did not receive their order. It is
possible that the shipping label fell off of the package while in transit. We apologize
that the customer never got their product. We are able to ship out their
product to them or refund the customer in full for the product that was not
received. Please let us know how to proceed in this situation.
If you have any additional questions please feel free to
contact Customer Service at ###-###-####. Our normal business hours are Monday
through Friday from 8:00 AM to 5:00 PM (Central Standard Time).
Thank you,
Mr. Lid
Customer Service
Review: On 3/8/14, I placed an online order for 10 lid containers from Mr. Lid (mrlid.com) which I was to be charged $10 plus $7.95 shipping and handling. In addition, I was to receive another 10 lid containers for free as long as I paid the $7.95 shipping and handling a total charge of about $30 should have been incurred, however, I was billed $51.80. The website indicates that the charges will not be incurred until the order is shipped but I was charged right after placing the order. I have tried contacting their customer service to discuss the charges and after an hour of being on hold they told me they would transfer me to someone else only for that person to tell me they could not locate my order. I was given a tracking number but the order cannot be found when I enter the tracking number. Tried contacting them again and no one answers! Very poor customer service and false advertisement!Desired Settlement: I want this order cancelled and my money refunded in full! This has been a nightmare to deal with all morning all I want is my money back.
Business
Response:
This letter is in response to the complaint filed by [redacted].
We have had no contact from this customer about the order that was placed. If the
customer had contacted us we would have to been able to expJain the offer to her and
possibly clear up any misunderstandings.
The offer details on the website and TV infomercial state the following:
Today oDly, when you buy ODe 20 CODtainer Mr. Lid set for oDly 510.00, plus 57.95
shipping, we'D double the entire offer for FREE, just pay an additional 57.95
nats a total 525.90 of Mr. Lid Containers in aU. The customer order two maiD
offen of the containen which made her total 551.80
If the customer would like to retmn the order to be credited for the purchase she can do
so. She would need to contact customer service to get the return information.
If you have any additional questions please feel free to contact us at [redacted].
Review: I ordered one item from mr lid and it automatically doubled the order and over charged for shipping. I have tried contacting customer service but it rang for over 2 hours and no one answeredDesired Settlement: Don't want item after customer service issues refund of 51.80 on credit card
Business
Response:
Dear [redacted],
This letter is in response to the complaint filed by [redacted].
On 02/22/14 the customer placed an order for two buy one get
one free offers. One buy one free offer was $10 for the first set of 10 lids
plus $7.95 shipping and handling. The second set of 10 lids were free however,
the customer was required to pay another shipping and handling fee of $7.95 as
well. This would give the customer a total of 20 lids. The customer placed an
order for just one of these main offers. Her order total came to $51.80.
The order was shipped on 02/24/14. The tracking number is [redacted].
The package shows as delivered on 02/26/14.
The customer placed this order through the live operating
system. All of the prices of the items and the shipping and handling are
presented during the ordering process.
The customer contacted us on 02/24 to modify their order. The
customer was advised about our return policy. The customer stated that they
would return it once they got the package.
The order has already shipped. The customer is able to
return the product for a full refund within the first 30 days of purchase. The
customer will also be reimbursed for return shipping if they send this back to
us using standard mail.
If you have any additional questions please feel free to
contact Customer Service at ###-###-####. Our normal business hours are Monday
through Friday from 8:00 AM to 5:00 PM (Central Standard Time).
Thank you,
Mr. Lid
Customer Service
Review: I ordered their product (an automobile sunvisor attachment) which has been advertised many times on TV lately. I ordered it last Friday evening, February 28 at almost 9 PM.I was told by their representative by the name of [redacted] that I would be charged $19.95. I got my bank statement today and it showed that I was billed $71.80. I tried calling them today but they do not answer either of the two Phone numbers that I have for them.I think it is a legitimate product. It is also available through Amazon.comDesired Settlement: I would like to have the product at the price quoted on the phone and be credited for the overcharge. I don't mean to imply that they deliberately overcharged me but the fact that they won't answer their phones is alarming.
Business
Response:
Dear [redacted],
This letter is in response to the complaint filed by [redacted].
On 02/28/14 the customer placed an order for one deluxe buy
one get one free offer. One buy one free offer was $10 for the first visor $7.95
shipping and handling. The second visor was free however, the customer was
required to pay another shipping and handling fee of $7.95 as well. This would
give the customer a total of 2 visors.
During the ordering process the customer is given the option
to upgrade their order. For an additional $5.00 on each visor the customer
receives an additional diffusor on the visor, a 5 year extended warranty, and a
microfiber towel.
The customer ordered two of the deluxe main offers. The
order total was $71.80. We have received no contact from this customer
regarding this order.
Our return
policy states:
30-Day Money
Back Guarantee (Less P&H). Return via USPS to address listed below. Please
include your complete name, address, daytime telephone number and email address
inside the return package when returning your item.
If you have any additional questions please feel free to
contact Customer Service at 262-787-2026. Our normal business hours are Monday
through Friday from 8:00 AM to 5:00 PM (Central Standard Time).
Thank you,
Easy View HD
Customer Service
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. While it was not my intent to order four visors since I only have one car, it was apparently a misunderstanding between me and the business' representative. Since I paid for all four, I will give the second set as a gift to someone.
Review: The East View XT is a sunvisor that advertises "Get the Easy View XT for just $10.00 + $7.95 P&H and get the second Easy View XT for FREE! Just pay the additional processing fee of $7.95." This means that if you order order 2 visors, the total will be $25.90 (10 + 7.95 + 7.95). HOWEVER, if you only order one visor, YOU ARE STILL CHARGED THE SECOND S&H. Because you are not allowed to review you order with the S&H before you confirm it, you do not know of the extra charge until it is processed and the receipt is displayed. Nowhere on the website does it say that yu will be charged the second S&H if you do not select the extra "free" visor. Trying to call the business number to question this charge only brings you to voice recordings. I find this to be dishonest advertising buy deceptively doubling what is already an overprices S&H fee.Desired Settlement: I would like the second S&H fee refunded, and one or more of the following:1. Allow customers to review the total charges including S&H BEFORE confirming the sale (as most all other businesses do)2. Clearly advertise that you will be charged $15.90 S&H instead of $7.95 regardless if you choose the second free visor or not.3. NOT charge the second S&H fee if only one visor is ordered
Business
Response:
# [redacted]
I
have indicated what has transpired below on behalf of Norman Direct.
Order # T0264755
EZ View
s/2 = $10
Processing
and handling $7.95 each x 2 = $15.90
Total $25.90
I have indicated the offer details below:
Order your first Easy View XT™ for just $10.00
+ $7.95 P&H and get the second Easy View XT™ for FREE! Just pay the
additional processing fee of $7.95.
We were not aware that the
customer was not happy with their order. Our website does indicate the offer of
Buy One Get One for just the additional processing and handling charge.
Since quality customer
service is very important to us, I have issued a credit for the Processing and
Handling charges of $7.95 today 8/15/2014.
This credit will reflect on their next billing statement.
We thank you for bringing
this to our attention.
Sincerely,
Customer Service
Specialist
Review: Responded to a TV promotion, ordered a 20-piece set and was supposed to get an additional 10 pieces. Received e-mail thanking for my order. Received a second e-mail confirming my order, which provided a link for checking the status of my order. On clicking that link it showed a 20-piece set shipped and a 10-piece set shipped. We never received the 10-piece set. Called Mr. Lid customer service, was told the order was only for 20 pieces. Was transferred to a "representative," who said only the 20-piece set was ordered. Explained to both people that the TV promotion offered the additional 10-piece set and that the order status showed both the 20-piece set and the 10-piece set were shipped, was finally told, "we don't sell 30-piece sets." That ended that.Desired Settlement: Shipment of second 10-piece set which is listed on the order status form as "10-piece deluxe main offer."
Business
Response:
#[redacted]
I
have indicated what has transpired below on behalf of Norman Direct.
T0113670 received 03/02/2014
Mr. Lid 20 Piece $10
Processing and handling $7.95x 2 =$15.90
Total $25.90
We are sorry the
customer was not happy with the offer.
Since quality customer service is very important to us, I have issued a credit
to their account for $10. This credit
will reflect on their next billing statement.
We thank you for bringing this to our attention.
Sincerely,
Customer Service Specialist
Review: they double billed me for shipping, I order 1 and they billed me for two. And I see I am not the onlt one they have done this, too.Desired Settlement: only charge me for one item I ordered
Business
Response:
OD 03/05/14 the customer placed an order for two buy one get one free offers. One buy
one free offer was $10 for the first set of 10 lids plus S7.95 shipping and handling. The
second set of 10 lids were tree however. the customer was required to pay another
shipping and handling fee of57.95 as well. This would give the customer a total of20
lids. The customer placed an order for two buy one get one free offers for a total of 40
lids. The customer also ordered the delivery warranty for S2.50 to ensure the order
against lost, stolen, or damaged merchandise.
The customer placed this order online. All of the prices of the items and the shipping and
handling are presented during the ordering process.
We have no record of ever speaking with this customer regarding her order. The
customer did not leave a voicemail with our Customer Service department about the
order either.
The order has already shipped. The customer's tracking number is
9~[redacted]2. The package was delivered to the customer [redacted]. The
customer is able to return the product for a full refund within the first 30 days of
purchase. The customer will also be reimbursed for return shipping if they send this back
to us using standard mail.
If you have any additional questions please feel free to contact Customer Service at [redacted]-
[redacted]. Our normal business hours are Monday through Friday from 8:00 AM to 5:00
PM (Central Standard Time).
Review: I placed an order with these people I never received because they spelled my name wrong and address I tried calling them several times they have you holding 30 minutes to an hour than when someone comes on they do not help you they try to sale you free gas or magazines I still have not reached anyone to get my money back nor have received any products I think they are running a scam please warn other people about this business and if you can help me get money back.
Business
Response:
Dear [redacted],
This letter is in response to the complaint filed by [redacted].
On 02/04/14 the customer placed an order for two buy one get
one free offers. One buy one free offer was $10 for the first set of 10 lids
plus $7.95 shipping and handling. The second set of 10 lids were free however,
the customer was required to pay another shipping and handling fee of $7.95 as
well. This would give the customer a total of 20 lids. The customer placed an
order for just one of these main offers. Her order total came to $25.90.
The customer placed this order through the live operating
system. All of the prices of the items and the shipping and handling are
presented during the ordering process.
We have no record of ever speaking with this customer
regarding her order. The customer did not leave a voicemail with our Customer
Service department about her order either.
The order has already shipped. The customer is able to
return the product for a full refund within the first 30 days of purchase. The
customer will also be reimbursed for return shipping if they send this back to
us using standard mail.
If you have any additional questions please feel free to
contact Customer Service at ###-###-####. Our normal business hours are Monday
through Friday from 8:00 AM to 5:00 PM (Central Standard Time).
Thank you,
Mr. Lid
Customer Service
Review: I went onto the Mr Lid website to order the containers they advertised on TV. On the commercial, they said you could get a free set of containers for just 7.95 shipping and handling. I initially didn't want the free set, so I ordered what I thought was just one set of containers. The website asks for your billing info and credit card number at the start screen. You go through a series of separate pages asking you if you want to order more merchandise. When I got to the second page, I decided to go ahead and order another set, which I assumed would be free, with just the shipping charge. What I realized, when I got to the final page, is that I ordered 2 Buy One Get One Free sets, which were 10.00 each. I didn't notice that you were required to get one "free" when you order these. The "free" containers are not an option. My mistake. What I am most upset about, is that once I realized my mistake, there was no way to go back and fix anything. I was already given a confirmation number for my order. Containers that I thought would be about 18.00 ended up costing 51.80, of which 31.80 was shipping and handling. Since customer service is not there on a Saturday, when I ordered, I called the order line and asked to speak to a supervisor to cancel the order. The rep there told me even if I spoke to a supervisor, they couldn't do anything for me because their system does not process cancellations. I told her I didn't want the 51.80 on my debit account since I had other bills to pay. She said to call back on Monday and that since shipping takes 5 weeks, I should be able to cancel the order with no problem. I called Monday afternoon, after work, and got a rep named Hannah, who said the order had already been shipped and that I would need to wait until I got the product and then send it back. I told her of my discontent with their ordering system and she offered me a discount on my shipping, which did not help my situation. I asked to speak to a supervisor, and she told me she was a supervisor., which I am pretty sure is not true. This is the second time I have asked for a supervisor and have not been transferred to someone. When I told her that I was going to call the Revdex.com, she said "And if you call them, they will find out that I offered you a discount, and that the information is online for you to see when ordering". Not overly rude, but talking over me nonetheless. I asked her what the return policy is then when the product gets to me, and she said I would need to take it to the post office, pay for shipping, slip the shipping receipt inside the box, and they will credit me for the product plus the shipping. I am very concerned that once I put that shipping charge receipt in the box, they could say I never sent the box back. I really feel duped by this company. I want to make sure I get the refund I am entitled to, and the company should give you the option at the end of the ordering process to change something. I no longer want any containers from this company.Desired Settlement: Change the billing info to the end of the ordering process.
I want to make sure I get my proper refund from this company.
Business
Response:
Review: I viewed a advertisement for Mr. Lid which this company fulfills for. The offer was 10.00 for a set of plastic bowls with lids attached. And a second set free. Only pay separate shipping and handling. They ship the package Fed-Ex smartpost, one of the cheapest ways to ship anything. They charge 15.90 for shipping. I saw this and tried to cancel the order that early Monday morning. I had ordered product on Sat. They must have the fastest processing team on the planet because the customer service rep. told me the product had already shipped and could not be cancelled. She did however tell me that they have a 100% money back guarantee and that I could get a refund plus shipping and handling fees if I pay to send product back. After reading the complaints on your file and the way they advertise. I don't trust them. I am going to inform my local post office to return the package and to mark refused. And I want my money back.Desired Settlement: Refund my credit card. Delete the credit card number. Never solicit me by email or phone.
Business
Response:
Dear [redacted],
This letter is in response to the complaint filed by [redacted]. We cannot find a record of your first notice to us and we are sorry that
you have not received a response.
On 08/23/14 the customer placed an order for one of the buy one get one free offers. This order was
placed online. Our online offer reads:
Offer Details:
Today when you buy one 10 piece Mr. Lid Containers® set for only $10.00, plus
$7.95 shipping, we’ll DOUBLE the entire offer for FREE; just pay an additional
$7.95 processing. That is a TOTAL of 20 Mr. Lid Containers® in all!
Additional shipping and handling charges
apply for shipments to non-continental US ($10 per order).
Our shipping and handling charge also covers
the processing and handling cost of shipping the item in addition to the actual
shipping charges.
On 8/25/14, the customer contacted us about
his order. He wanted to cancel it because of the high cost of shipping and
handling and was told that the order had already been shipped and could not be
cancelled at that time. We did explain to him that he could return them to us
when he received for a full credit of the $25.90 plus the cost of the return
shipping. He agreed to call us when he received for a return authorization
number.
Our records indicate that the item was
delivered to his home on 9/3/14, but the customer has not called us for a
return authorization number. The item
was shipped FedEx smart post and his tracking number was 9[redacted]990.
If the customer has refused the package from the post office, it has not yet
been returned to us but once it does arrive back in our warehouse, we will be
very happy to refund the customer the total $25.90 he was charged. We are sorry
for any confusion this has caused.
If you have any additional questions please feel free to
contact Customer Service at ###-###-####. Our normal business hours are Monday
through Friday from 8:00 AM to 5:00 PM (Central Standard Time).
Thank you,
Mr. Lid
Customer Service
Review: I placed an order for the easy view HD online. I accidentally ordered too much and thought I could correct the quantity. I marked 2 and it added to 3 sets. I made a mistake of how many I wanted to order without knowing there's no way to correct it until I ordered twice. It showed the confirmation number. Their system for ordering doesn't have a way to correct order quantity except for the "Process Order" button which is why I happened to ordered twice. That cost me my credit charged twice. When the confirmation on second order popped in, that's when I realized it took the first order by mistake which cost me total of $77.70 and the second order is $55. I tried to call them, the customer service and the message says that they are busy on line and just to wait for the next customer service representative available. I waited and waited for 30 to 45 minutes. Then I tried again the next day and still, all day long, they didn't pick up the call. They had given an option to leave a message which I left - two times. Told them to cancel BOTH orders with their confirmation numbers. Unfortunately the very next thing I know, they endorsed my debit card. They must have got my message but still didn't cancel both orders except one which they took the $77.70 charged. That never gave me a chance to stop them.Desired Settlement: Full refund ($77.70 total), $47.70 shipping charge included.
Business
Response:
My experience with this company is like no other. I fell for the idea of having tupperrware with a lid that is non-detachable. The advertisement stated that I was going to receive TWO complete sets for the price of one. The only catch was I had to pay a separate processing fee. I wasn't bothered with that idea. What got me was when I went to the website and they didn't give me a chance to check the order before they completed the order. Once I got to the confirmation page, I had a charge for the 2nd set I should have gotten for free. I call immediately and was on hold for 15 minutes until I spoke with someone. Now the website states my card wouldn't be charged until the order was shipped. When I spoke to the representative, she assured me my products were shipped. I told her that's impossible because I just placed the order. She gave me a tracking number, but the number had no information attached with it. still refusing to cancel the order then, She told me the only way to cancel the order was to return the items once I receive them. By the way, I will have to pay for the items to be returned. I don't want the product anymore, but it will cost me more money to return it than to keep. This is not a good way to do business.