Northwest Parkway LLC

Initial Business Response / [redacted] (1000, 6, 2015/10/22) */ Dear Ms***, Considering our response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please see attached our letter response and attachments with our determination to your claim Thank you,

Dear Madam/Sir, Following this complaint, Northwest Parkway was in touched with the Complainant, being able to confirm [redacted] claims and correcting the accountWe further confirmed that the matter has been resolved and closed, with no repercussions to the Complainant and/or her credit.We apologize for the inconvenienceIf there is anything else we can do to assist you, please do not hesitate to contact our Customer Service at [redacted] Sincerely, [redacted] ***

To Whom it May Concern,Considering our response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please find attached Northwest Parkway's letter response and other materials supporting or response and determination to this complaint.Sincerely,Pedro C***Northwest Parkway LLC

Dear [redacted] ***,The absence of notes on this GO-PASS account prior to filing of this complaint indicate that the Complainant has not contacted Northwest Parkway Customer Service directly previouslyPerhaps [redacted] is referring to a Collection Agent from [redacted] ***).As for the documentation, the NWP uploaded on Revdex.com all four bills mailed on this account together with our response letterYou should be able to see them hereThe bills contain the record of the exact date and time of the tollIn case you have any difficult in finding or opening the bills you should contact Revdex.comThank you,***

Dear Sir, Following receipt of this complaint filed with Revdex.com, [redacted] got in touch with Northwest ParkwayThe account was recalled from collections, the account was settled and the matter is now resolvedI also would like to take the opportunity, to confirm that this referral to collections will not have impact on the Complainant's credit scoreThank you,***

Dear [redacted] ,After reviewing your case, the Northwest Parkway decided to accept your proposed and desired settlement offer, as filed with the Revdex.com.We have recalled both accounts from collections and applied the payment to settle against any balances due.> Account # [redacted] [redacted] )> Account # [redacted] ) All accounts with the Northwest Parkway, registered to [redacted] , have been resolved and are now in good standingThank you, [redacted] ***Northwest ParkwayCEO and Operations Dir

Initial Business Response / [redacted] (1000, 6, 2015/06/02) */ Dear Sirs, Considering our response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please find attached our letter response Thank you,

Initial Business Response / [redacted] (1000, 9, 2015/04/30) */ Dear Sirs, Considering the response includes personally identifiable information which should not be made public per Revdex.com recommendation, please find attached our letter response and all related attachments Thank you, [redacted] ***

Dear Sirs, Once again we confirmed the billing process followed its course without evidence of any failuresThis is co-substantiated by the mail tracking records showing all bills were in fact delivered at the post office and received their final scans within to days of the original mail dates Concerning the online reviews and comments we can only say that if there is ever evidence that there was in fact a error on our part, we promise to make it right We mail on average 2,bills dailyWe review thoroughly any complaint remitted to verify if there was any error with our processThe great majority of the cases it turns out not being the case Unfortunately we stand by our response and cannot offer the customer's desired resolution Thank you, [redacted] ***

Initial Business Response / [redacted] (1000, 9, 2015/05/22) */ Dear Sirs, Considering this response includes personal identifiable information, which per [redacted] recommendation should not be made public, please find attached our letter response and related attachments Thank you, [redacted] Complaint Response Date bumped because: Holiday Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/05/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) They agreed to waive $in late feesThey also allowed me to pay $this month, $next month and the balance in July

Dear Madam/Sir, Considering our response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please find attached our letter response and other materials supporting our response and determination to this complaint.Thank you, [redacted] ***

To Whom it may concern,Responding to the Complainant's rebuttal, NWP confirmed that its Customer Service Representatives merely let the Customer know of the Company's standard procedures, and more specifically the fact that after four bills mailed if a balance remains due, the account is referred to a Collection AgencySincerely, [redacted] ***Northwest Parkway LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

In response to your rebuttal, and having reviewed once again the facts of this case, we maintain our offer to settle for the tolls due plus any additional and applicable fees assessed in connection with our efforts to collect the tolls, including the collection fee which we incurredWe remind that the billing of these tolls followed the exact same process as prior tolls billed and paid by [redacted] No changes were made to our bills or the way we communicate the charges If it is [redacted] preference, he may contact the NWP directly to pay the offered due-balance ($32.15), and which time we will recall the account from collectionsThe Collection Agency has not reported to the Credit Bureau at this time, and therefore there won’t be any impact on [redacted] ’s credit score You may contact our Customer Service at [redacted] (M-F 8:00AM – 5:00PM, MT), as soon as possible, and let them know of the proposed resolution referencing your GO-PASS account # [redacted] Thank youSincerely,Northwest Parkway LLC

Dear All, Northwest Parkway got in touched with the Complainant, and the matter has been clarified and resolved, not requiring any further actionThank you, [redacted] ***

[redacted] Sorry for the incoveniencePlease find attached our response to your complaint filed with Revdex.com I am unaware has to the reason for not being able to access the attachment with our initial response, since we are using the Revdex.com interfaceStill to make sure you receive it we will also email it to you directly using the consumer information on Revdex.com Thank you, [redacted] (Revdex.com_Letter_Response_Account #1346393_Aditional fees.doc)

Dear Sirs,Considering our response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please find attached our letter response and other materials supporting our response and determination to this complaint.Thank you, [redacted] ***

Revdex.com: I want to make clear that their bill collecting practices are unacceptableI have had to go through the trouble of calling and not being able to get in touch with them, and then file a complaint with the Revdex.com, and then play phone tag wth northwest parkway until this was resolved; all so that I could pay what was owedThey charge cent "processing fees" PLUS cent mailing fees (no return envelopes are included with bills) and then they "accidentally" send mail to the wrong address and charge $late fee PER TOLL!!!! Not per late bill -- PERTOLLIf they want to charge $per toll, how about they compensate me for MY time that they wasted in an effort to make extra money?! [redacted] even covered northwest parkway's smarmy business practicesThey're a bunch of crooks, and I have had to spend hours of my time paying a $bill instead of $with nothing more than a "woops, we sent your bills to the wrong address ..." Northwest parkway is highway robbery literally and figuratively and I hope they're on your radar moving forward Sincerely, [redacted] ***

Initial Business Response / [redacted] */ Dear Sirs, Considering our response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please find attached our response which was also emailed directly to the Complainant Thank you, *** ***

Complaint: [redacted] I am rejecting this response because:The information supplied by Northwest Parkway is incorrect, and the CEO is aware of its incorrectness, as is both the Customer Service staff at the company and the collections agency who they sent my information toDue to Northwest Parkway's shocking lack of professionalism, unethical business actions, and decision to continue to lie about information they have been provided, I reject their "offer" for me to pay the alleged few dollars in tolls that they claim I owe plus fees for them for an account I do not even haveThis is absolutely ridiculous and it is shameful that we such poorly managed, unethical companies operating with barely (if even) business principles Sincerely, [redacted] ***