Northwest Parkway LLC

To Whom it may concern, The Northwest Parkway (NWP) upon contact with the Complainant was able to come to terms with ***, and the matter has been resolved to both parties satisfactionNo further action should be requiredNWP confirms the account to be now in good standing. Thank
you,*** ***
*** *** *** ***

To Whom it may concern,Considering our response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please find attached Northwest Parkway's letter response and other materials supporting our response and determination to this complaint.Thank
you,Northwest Parkway LLC

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
This issue that I reported to the Revdex.com yesterday for Northwest Parkway has since been resolved Northwest Tollway took care of it and was very helpful and did the right thing I'm pleased with the outcome This issue can be be closed It really doesn't need to be reported on their file at all. thanks*** ***
Sincerely,
*** ***

Complaint: *** I am rejecting this response because:As mentioned previously, I cannot be held responsible for the efficacy of the carrier choice in which Northwest Parkway chooses to employ for the delivery of their billing documentsNorthwest Parkway and their referred collection agency were both informed multiple times that my apartment complex contends with regular, recurrent parcel delivery issuesWe do not have consistent delivery times, or even dedicated mail carriers who apparently often place the wrong items in the wrong mailboxes of our locked mailbox centers that contain all the mailboxes for all of the unitsOther tenants often leave wrongly placed envelopes outside or on the top of the mailbox because they either don’t want to take them to the correct tenant or aren’t sure what to doI continue to receive items for other current tenants in other units or buildings as well as many past tenants of my unit (despite after having specified on the internal name card provided by *** and placed inside my specific mailbox that discloses the correct last names of the current tenants so that the carriers should know which items belong in which box, even.), have had opened mail addressed to me left at my door, have had packages from my family lost in the mail and having to be resent to me in addition to having had to I offered to provide documentation, or other physical proof of such incidents to support the assertion that more than one billing statement was in fact not delivered correctly or delivered at all, despite others being sent as shownBoth the response of Northwest Parkway and their referred collection agency refused to consider any exemption based on these facts regardless if this proof was made available to themThe carrier service is a legitimate concern in this case but both Northwest Parkway and it’s referred collection agency are choosing to be ignorant to this factAs I have no control whatsoever of how or what is delivered to me via the current carrier; I cannot be held responsible for the consequences of suchI also cannot be responsible for how unreachable their telephone representatives may be when I attempt to call.Again, it should be considered that I have made every effort possible to assure that this is no longer an issue with Northwest Parkway by eliminating the need for the inconsistent, current carrier of their for choice for their paper billingAdditionally, I have created an account with Ewith a full minimum balance to avoid any payment for any potential future tolls. Sincerely, *** ***

Dear Sirs, Considering our response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please find attached our letter response and other materials supporting our response and determination.Thank you,*** ***

Dear Sir./Madam, Considering our response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please find attached our letter response and other materials supporting our response and determination to this complaint.Thank you,*** ***

Complaint: ***
I'm happy to pay the original fines, that's not a problem, but I should not have to pay any late feesThe documentation here states that we failed to change our address, but the address that they were sending things to was fineThey say that they sent bills to *** * *** *** ***No mail was EVER received from them at that address, until we received the lawyer's letterThat letter was ALSO sent to the address on Yale Ave, and we received it just fineOur address change was very recent, and should not have affected any mail sent by Northwest ParkwayAs mentioned in multiple other complaints both on the Revdex.com site and across the web, the original bills were never receivedI can only assume that they were never sent, a conclusion that many others have come to as well
Sincerely,
*** ***

Dear Madam/Sir, Following this complaint, Northwest Parkway was in touched with the Complainant, being able to confirm *** *** claims and correcting the accountWe further confirmed that the matter has been resolved and closed, with no repercussions to the Complainant and/or her creditWe
apologize for the inconvenienceIf there is anything else we can do to assist you, please do not hesitate to contact our Customer Service at ***Sincerely, *** ***

Dear Sirs, Considering our response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please find attached our letter-response and other materials supporting our response and determination.Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Considering our response contains personable identifiable information, following Revdex.com recommendation, please find attached our letter response and determination to this complaint along with other materials supporting our response.
Thank you,
[redacted]

Initial Business Response /* (1000, 6, 2015/06/02) */
Dear Sirs,
Considering our response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please find attached our letter response.
Thank you,

[redacted]
Sorry for the incovenience. Please find attached our response to your complaint filed with Revdex.com.

I am unaware has to the reason for not being able to access the attachment with our initial response, since we are using the Revdex.com interface. Still to make sure you receive it we will also email it to you directly using the consumer information on Revdex.com.
Thank you,
[redacted] (Revdex.com_Letter_Response_Account #1346393_Aditional fees.doc)

To Whom it may concern,Responding to the Complainant's rebuttal, NWP confirmed that its Customer Service Representatives merely let the Customer know of the Company's standard procedures, and more specifically the fact that after four bills mailed if a balance remains due, the account is referred to a Collection Agency. Sincerely,[redacted]Northwest Parkway LLC

Dear Sir/Madam, Considering our response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please find attached our letter response and other materials supporting our response and determination to this complaint. Thank you,[redacted]

Initial Business Response /* (1000, 6, 2015/09/22) */
Dear Sirs,
In response to your complaint filed with Revdex.com, after reviewing your case thoroughly, please see below our findings and determination to your claim.
Our records show:
1) A [redacted] with CO license plate [redacted] was first driven on...

NWP on 12/27/14, incurring two tolls. Per the CO Department of Motor Vehicles, the [redacted] is registered to [redacted] A. [redacted], 242 [redacted] CT, [redacted] CO XXXXX.
Unfortunately the CO DMV made changes to their system later last year, affecting NWP's ability to receive the vehicle registration information in a more timely manner.
2) Following our standard business practice once the DMV information is received and processed the biling cycle starts. Starting on 5/29/15, NWP mailed 4 bills over a 4 months period to Mr. [redacted], at the above address provided by the DMV. If the bill(s) is not paid in full and on time, additional fees are assessed.
3) On 7/8/15 NWP received an $8.00 payment for its first bill which was due on 6/15/15, after a second bill has already been mailed on 6/29/15 for the amount due of $8.60 (accruing a $0.60 mail fee).
4) After receiving the $8 payment, NWP processed a partial payment to the account on 7/8/15, which was not sufficient to cover the full balance, therefore leaving a balance due which continued to cycle. It is very important that payments are made in full and on time, since NWP incurs in additional efforts and costs to collect.
We noted that Mr. [redacted] has a total of 3 vehicles listed with Go-Pass account. He has been driving on NWP with his other vehicles since 3/12/2011, and all previous toll bills were paid in a timely fashion, until this most recent activity.
Taking in consideration Mr. [redacted] past business, the NWP accepts his $8 payment to be in full, this one time and toll account to be resolved with zero balance due. This waiver shall not constitute a continuing waiver or a waiver of any subsequent tolls, fees and fines charged to you in connection with your future use of the Northwest Parkway.
Thank you,

Dear Sirs,These toll charges are not in error they simply could not be processed in a timely manner because of a license plate misread. There are valid toll charges that were eventually corrected and associated with the correct vehicle with Colorado license plate [redacted]. Northwest Parkway has now confirmed with the ExpressToll to make sure that none of the attached toll transactions now being billed have been processed and paid through your ExpressToll account (on toll transaction in 5/27/15 at 06:05:38 - has been eliminated). So the attached charges are not in duplicate (please find attached final adjusted toll bill). It is always our preference to process toll transactions via the ExpressToll account, whenever possible. In this case the ExpressToll was opened in 4/15/15, and some tolls are from a prior date. As explained in our response we cannot back charge transactions using the ExpressToll. Northwest Parkway offered to waive all fees associated with the processing of transactions. So in fact, [redacted] is being charged as if he always have had an ExpressToll account without any additional fees (which would apply from before the opening of the ExpressToll account). We sincerely believe this to be a fair offer to resolve this account, apologizing for any inconvenience.  We can further agree to a short payment plan to settle this account. If the Complainant accepts this determination please contact our Customer Service: 303-926-2500 (M-F 8:00 AM – 5 PM, MT) and let them know of this offer to settle your toll account (GO-PASS #1050350) as soon as possible. Thank you. If the account does not get resolved, the balance due will continue to age and additional fees will be assessed until the account is eventually referred for collections.Sincerely,[redacted]

To Whom it may concern,Considering our response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please find attached Northwest Parkway's letter response and other materials supporting our response and determination to this complaint.Sincerely,[redacted]...

[redacted]

Considering our response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please find attached Northwest Parkway's letter response and other materials supporting or response and determination to this complaint.Sincerely,Northwest Parkway LLC

Dear Sirs,
Once again we confirmed the billing process followed its normal course without evidence of any failures. This is co-substantiated by the mail tracking records showing all bills were in fact delivered at the post office and received their final scans within 3 to 6 days of the original mail dates.
Concerning the online reviews and comments we can only say that if there is ever evidence that there was in fact a error on our part, we promise to make it right.
We mail on average 2,500 bills daily. We review thoroughly any complaint remitted to verify if there was any error with our process. The great majority of the cases it turns out not being the case.
Unfortunately we stand by our response and cannot offer the customer's desired resolution.
Thank you,
[redacted]