Northwest Parkway LLC

To Whom it May Concern,Considering our response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please find attached Northwest Parkway's letter response and other materials supporting or response and determination to this complaint.Sincerely,Pedro...

C[redacted]Northwest Parkway LLC

Complaint: [redacted]
I am rejecting this response because:The letter provided is acceptable to me except it references a "[redacted]" instead of my name, [redacted] - could you please resend the letter with the correct name? Payment will be made promptly upon the receipt of the corrected letter.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted],After reviewing your case, the Northwest Parkway decided to accept your proposed and desired settlement offer, as filed with the Revdex.com.We have recalled both accounts from collections and applied the payment to settle against any balances due.> Account #[redacted]...

[redacted])> Account #[redacted]) All accounts with the Northwest Parkway, registered to [redacted], have been resolved and are now in good standing. Thank you,[redacted]Northwest ParkwayCEO and Operations Dir.

Dear Madam/Sir, Considering our response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please find attached our letter response and other materials supporting our response and determination to this complaint.Thank you,[redacted]

Initial Business Response /* (1000, 6, 2015/12/10) */
Dear [redacted]
Considering our response contains personable identifiable information, following Revdex.com recommendation, please find attached our letter response and determination to this complaint along with other materials supporting our...

response.
Thank you,
[redacted]

Initial Business Response /* (1000, 9, 2015/04/30) */
Dear Sirs,
Considering the response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please find attached our letter response and all related attachments.
Thank you,
[redacted]

Dear Madam,Per your rebuttal requesting further clarification, please consider the following: NWP barcodes all toll bills in order to be able to track through the mail system. The bills are tracked from the time they are dropped into the mail until they reach the post office servicing the addressee’s billing address. NWP is notified if a bill doesn't get delivered and/or the address is incorrect, in which case the account is placed on hold until we are able to find a good address. Even in the case of an NCOA. In this case the account history has no record of bills not being delivered and/or returned. Again the address on record was the same as the vehicle registration at the time, and we can only assume to be a good mailing address. Regarding the Expresstoll account, it is always the NWP’s preference to process toll transactions via the ExpressToll account. For it to be possible the Expresstoll account holder must keep their account updated with their current vehicles/plate numbers.ExpressToll does not allow to backdate toll transactions.Since the tolls precede the opening of the ExpressToll account, NWP must bill the tolls separately (not through ExpressToll). ExpressToll is a separate company and would reject any tolls predating the opening of the account (10/18/2014). The proposed settlement offered to waive all late fees assessed. The assessed fees are to cover the costs associated with the processing and collection of the tolls and are communicated in such way to differentiate from the toll itself. We hope this clarifies your questions and concerns.Thank you,[redacted]

Initial Business Response /* (1000, 9, 2015/04/30) */
Dear Sirs,
Considering the response includes personal identifiable information, which per [redacted] recommendation should not be made public, please find attached our letter response and all related attachments.
Thank you,
[redacted] ...


Initial Consumer Rebuttal /* (3000, 13, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can't see a response from the business.
Final Business Response /* (4000, 28, 2015/07/01) */
From:[redacted] [[redacted]]
Sent: Wednesday, July 01, XXXX XX:XX AM
To:[redacted]
Subject: FW: [redacted]_Complaint #XXXXXXXX, [redacted]
Sorry, I did not finish my email to you below before hitting the "Send" button! Once again, given the customer's inability to open our attachments, we sent an email directly to the customer. Hopefully, that resolve his complaint. Please let us know if we need to do anything else. Thank you so much.
[redacted]
[redacted]
[redacted] LLC
[redacted]
[redacted]
This electronic mail transmission and any accompanying documents contain information belonging to the [redacted] LLC which are confidential and may be legally privileged. This message is intended only for the use of the individual or entity to which it is addressed. If you have received this material in error please do not read it. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this message is strictly prohibited and subject to legal action and damages. If you have received this communication in error, please notify us immediately by replying to the sender of this E-Mail by return E-Mail or by telephone and permanently delete this email from your system.
From:[redacted]
Sent: Wednesday, July 01, XXXX XX:XX AM
To:[redacted]
Subject: FW: [redacted]_Complaint #XXXXXXXX, [redacted]
Good morning, Ms. [redacted] Below is an email that I sent on June 8th to[redacted] regarding Complaint #XXXXXXXX, [redacted].
[redacted]
[redacted] LLC
[redacted]
[redacted]
This electronic mail transmission and any accompanying documents contain information belonging to the [redacted] LLC which are confidential and may be legally privileged. This message is intended only for the use of the individual or entity to which it is addressed. If you have received this material in error please do not read it. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this message is strictly prohibited and subject to legal action and damages. If you have received this communication in error, please notify us immediately by replying to the sender of this E-Mail by return E-Mail or by telephone and permanently delete this email from your system.
From:[redacted]
Sent: Monday, June 08, 2015 1:10 PM
To: '[redacted]
Cc: [redacted]
Subject: [redacted]_Complaint #XXXXXXXX, [redacted]
Dear Ms. [redacted],
My name is[redacted], with the [redacted]. I am the person with our organization who initially receives the complaints that are filed with the [redacted] regarding our company. I research the complaints and provide background information to Mr.[redacted] for his response to you and the consumer. Mr.[redacted] asked me to provide you with additional information regarding the above referenced case.
On 5/15/15, we received [redacted] notification of the consumer's rebuttal to our response on this case. The consumer indicated in his rebuttal that he could not see our response. On 5/19/15, Mr.[redacted], sent the email below directly to Mr.[redacted] at the email address provided in his [redacted] complaint. I am providing you with the attachments that also appeared on the 5/19/15 email that was sent to Mr.[redacted]
In addition to responding directly to the consumer on 5/19/15, Mr.[redacted] also sent an email (also shown below) to the [redacted] seeking clarification of your process. If we are responding now in such a way that the consumer can neither access our response nor the supporting documentation, would you please let us know? We want to insure that we are responding correctly, and in a manner that the privacy of the consumer is safeguarded.
Thank you, Ms. [redacted]. We look forward to your response.
[redacted]
[redacted] LLC
[redacted]
[redacted]
This electronic mail transmission and any accompanying documents contain information belonging to the [redacted] LLC which are confidential and may be legally privileged. This message is intended only for the use of the individual or entity to which it is addressed. If you have received this material in error please do not read it. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this message is strictly prohibited and subject to legal action and damages. If you have received this communication in error, please notify us immediately by replying to the sender of this E-Mail by return E-Mail or by telephone and permanently delete this email from your system.
From: [redacted]
Sent: Tuesday, [redacted] 19, XXXX XX:XX AM
To: '[redacted]
Subject: [redacted]_Complaint
Dear Mr.[redacted]
Following your rebuttal saying you could not see our response. We decided to address to you directly via email as included on your [redacted] complaint file.
Since our response included personal identifiable information, following [redacted] recommendation to not make it public, we've attached our letter response on the [redacted] form response as an attachment (now also attached to this email) as well as all the other attachments referenced.
In the meantime we will get in touch with [redacted] to find out why the Complainant don't have access to documents attached by the business on their response.
Thank you and sorry for the inconvenience, even though we simply following [redacted] guidelines.
Regards,
[redacted]
[redacted]
Executive Director
[redacted]
Broomfield, CO XXXXX
[redacted]m
[redacted]
This electronic mail transmission and any accompanying documents contain information belonging to the [redacted] LLC which are confidential and may be legally privileged. This message is intended only for the use of the individual or entity to which it is addressed.
If you have received this material in error please do not read it. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this message is strictly prohibited and subject to legal action and damages. If you have received this communication in error, please notify us immediately by replying to the sender of this E-Mail by return E-Mail or by telephone and permanently delete this email from your system.
please consider the environment before printing this email
From: [redacted]
Sent: Tuesday, [redacted] 19, XXXX XX:XX AM
To: [redacted]
Cc:[redacted]
Subject: FW: [redacted] Complaint Case# 75251870 (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXXX)
Dear Sirs,
We just received a rebuttal (below) where the complainant states not being able to see the business response.
Since our response included personal identifiable information, following [redacted] recommendation to not make it public, we've submitted our letter response through [redacted] business online response as an attachment, together with other attachments referenced (which also include PII).
Can you please verify if indeed the complainant is unable to see the attachments included by the business on its response?
We just want to make sure we are doing it right, while maintaining the customer's privacy, understanding the business responses are made ultimately available to the public.
Thank you,
[redacted]
[redacted]
[redacted] LLC
[redacted]m
[redacted]
Attachments are viewable

Initial Business Response /* (1000, 6, 2015/12/17) */
Considering our response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please find attached our letter response and other materials supporting our response and determination.
Thank...

you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Sirs,Considering our response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please find attached our letter response and other materials supporting our response and determination to this complaint.Thank you,[redacted]

Initial Business Response /* (1000, 6, 2015/10/22) */
Considering our response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please see attached our letter response and determination, together with attachments (bills and mail tracking).
Thank...

you,
[redacted]
Initial Consumer Rebuttal /* (2000, 10, 2015/10/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am accepting their response simply because the fight I would have to go through to receive proper service from this company is not worth it. I appreciate the Revdex.com's assistance in this matter.

To Whom it may concern, The Northwest Parkway, upon receiving the notice of complaint filed with Revdex.com, immediately contacted the complainant to resolve the matter. The problem has been takencare of and the account is now in good standing. No further action should be required. Thank...

you,[redacted]

Revdex.com:
I have...

reviewed the response and I am comfortable with what they have said.  I would like this to remain open though until the collectors are notified to cease and ensured nothing is put on my father's credit report.  I will be reaching out to them today to pay the money owed directly. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response. The billing that has been provided does not include anything prior to 10/4/2017. As noted, I contacted Northwest Parkway in my honest attempt to pay what I owed when I realized I never received any billing. The Representative told me I was paid up to that day. I would like to have the proof of tolls that I paid $30.20 for. According to your billing, I was delinquent for 10/4/17, despite being told that was included in my payment.Regarding the recent bill with added fees, I am willing to accept any error on my part. However, there are erroneous fees from October that would drastically reduce this bill. It is not right or fair to double bill and add late fees to something I was told was paid. With as much as I drive, I assure you the loss to Northwest Parkway losing my services and payments, is much more than what I would gain traveling that 1/2 mile section ever again. Sincerely,[redacted]