Northwest Parkway LLC

Once we received notice from Revdex.com on this complaint, NWP Customer Service contacted the customer to better understand what might have been the issue and have come to a satisfactory resolution to both parties. The account is now resolved and in good standing. Thank you,*** ***

Final Consumer Response /* (2000, 7, 2015/11/16) */
I made a few more calls and appear to have settled thisPlease withdraw my complaintIf there is a problem I will re-fileThanks! ***

I would like them to waive the ridiculous charges added on to the toll For one thing I had already traded in the car that morning, it still had a transponder on the windshield and tag on it, so IF they were going to charge me a toll they could have just charged it to my account Instead
I get a collections notice for dollars and some change My resolution is simple, either wave the entire toll (which I think is more than reasonable after all of this), or waive all of the charges and I would settle on whatever the toll amount is just to get this issue behind me

Complaint: ***
I am
rejecting this response because:I appreciate the detailed response from NW Parkway, and my records match theirs as far as correspondenceI am not denying the original toll charges and will happily pay those feesHowever, I have two remaining unresolved issues that I am hoping to get a response on before I pay any additional fees beyond the original toll charges:1) While I have now been provided digital copies of invoices, I never received any physical copies of these invoices prior to requesting them in email from the NW Parkway office in April 2016, AFTER being contacted by Linebarger Goggan Blair & SampsonWhile mail from other businesses was successfully forwarded to my new address from the (older) mailing address listed on the invoices, and this was well within the 1-year USPS forwarding window, none of the NW Parkway invoices were forwardedI find this puzzling, and given the other complaints against this business for improper invoicing, I still question if/how the original invoices were sent.2) On October 18, 2014, I registered with the Express Toll systemWhich means my name, car, license plate (same as used in the July and August tolls), new address, phone number, and credit card were all on record and I was successfully billed for NW Parkway tolls after that dateThe last invoices allegedly mailed for the July and August tolls were dated 11/9/and 12/9/2014, which were both after my contact info was updated in the Express Toll billing systemIt is unclear when the account was referred to collections (I was first contacted by LGBS in 2016), but this obviously happened after October as wellWhy was my contact information not updated in October 2014?Thank you for your time in addressing these questions
Sincerely,
*** ***

To Whom it may concern,Considering our response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please find attached Northwest Parkway's letter response and other materials supporting our response and determination to this complaint.Sincerely,***
***
*** *** ***

Initial Business Response /* (1000, 6, 2015/07/31) */
Dear Sirs,
In the meantime the complainant got in touch with Northwest Parkway customer Service and the matter has been resolved to her satisfaction
We confirm that the account balance has been settled and paidThe account is now
resolved and in good standing
Moreover I'd like to rest assure that this won't have any impact on the complainant credit record
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Northwest Parkway stated it will not refund my money regardless of the fact that they did not bill me, they improperly if not illegally sent me to collections which incurred fines and fees, and then railroaded me into paying times the
actual toll charges, which was a "discounted" rate from the original bill of $Original tolls were $6.50.Their response to this claim is that "our billing process followed its course without evidence of any failures"That statement merely states the obvious; that their policy is to defraud customers, and they followed their policy.I do not accept Northwest's credit.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:I tried to respond yesterday to let you know that they Northwest Parkway toll road had contacted me, but was unable to "reply" until this messageThey said their collection lawyers we looking for *** *** and I was the closest matching personThey have told me that I am not the person that incurred the toll and that my record is clear Thank you for your assistance
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/09/08) */
Dear Sirs,
We apologize for the delay to get back to you on this matter
Considering our response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please find attached our letter response
and other documents
Thank you,
Initial Consumer Rebuttal /* (2000, 8, 2015/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Northwest Parkway made a one-time exception to meet the requested resolution

Dear Sirs,
Considering our response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please see attached our letter response and additional information on this case
Thank you,

Ms***, I believe the misunderstanding arises from the fact that the payment made on 10/24/included only tolls incurred up until the end of September, but not October tollsThe bill in the amount of $was issued on 10/01/and did not include any tolls from OctoberPer your request we are attaching the bill and the receipt related to the $payment for your referenceIt seems Ms*** assumed that the payment made on 10/24/would be covering all tolls up to that date (including the 10/4/toll) which was not case as explainedNorthwest Parkway billing cycle is monthlyThere are no errors with the bills and no tolls have been double chargedWe hope this clarifies and we apologize for any confusionAs a courtesy we offer a $toll credit (in respect to the past-due fee charged on the 10/24/2017) to your account for future useThe credit will be applied immediately and will be used against any future balance-due Respectfully,

(The consumer indicated he/she DID NOT
accept the response from the business.)
There was no response listed the attachment did not come thru so I don't know what there response is or what the attachment says because it wasn't attachedI still have not received a call from the call center manager as of this date that I left a message withPlease resend response with attachment

Complaint: ***
I am rejecting this response because: I do not feel I should be responsible for an error that is not my faultI have paid the time I used the toll whenI was traveling to workI should no be back charged this amount, I have kept up my account paid.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The inherent problems reside in the facts:1) I don't know if I was driving and you cannot show me that I was2) I have never heard of your company3) I do not remember being on the road in question as I lived miles from the location4) You sent a "bill" 8-months after the initial incident was said to be documentedA similar parallel would be me sending you a bill months from now in the random about of $3.52, charging you $each time I sent you a bill for which you did not ask, and then demanding paying of said "bill" by virtue of saying that you owe meYou are threatening me to be sent to collections if I do not pay the billWhat choice do I have here? There are so many reasons to simply void the said "bill" and yet you people continue to respond, threaten to send me to collections, and cannot seem to understand the position I am taking that is your business practices are sketchy at best, illegal at worst, and I am in no position to prove it either wayYou say I owe you, I don't believe you, and yet the conversation is leveraged at the idea of damaging my own credit over a $bill that some random company of ill repute states I owe. The only way this will be acceptable is if you void the "bill"Anything short of that is wasting your money and time to respond to said complaints, exacerbating my patience and pleading my case based on logic, and further damaging your reputation.If you have nothing new to offer, kindly stop bothering me and accept that consequences of your ill-natured business practices. *** ***
Sincerely,
Angela Jacquin

To Whom it may concern, Please find attached Northwest Parkway's letter response and determination to this complaint.Let us know if you have any questions or concerns. Thank you,*** ***

Initial Business Response /* (1000, 6, 2015/10/19) */
This morning we received the Revdex.com complaint below filed by *** ***, pertaining to Go-Pass *** number XXXXXXXFollowing is a summary of what has occurred
On 5/20/2015, a Nissan with CO license plates *** drove Northwest
Parkway (NWP)NWP received information from the Colorado Department of Motor Vehicles indicating that the vehicle is registered to *** ***, XXXXX *** *** *** CO XXXXXOn 5/26/15, a Chrysler with CO plates *** drove NWP, and DMV information for that vehicle indicated that the registered owner is *** ***, XXXXX *** *** *** CO XXXXXThe DMV information for the Chrysler was processed first through the NWP system and billings for the tolls incurred by that vehicle were begun on 6/5/A total of tolls have been incurred with the Chrysler between 5/26/and 10/10/The one toll incurred by the Nissan began to be billed to the registered owner on 8/5/Toll activity for both vehicles was billed on a single combined statement
Per Northwest Parkway's standard business practice, a series of bills was sent to the registered owner of the vehicles, at the address provided to us by the DMVCopies of the bills are attachedFollowing is a summary of the bills sent
Date Action Amount Due Comments
6/5/Bill Generated $ 1st bill issued for tolls with plate 395QFW from 5/- 5/31/Due Date 6/22/
7/5/Bill Generated $ 2nd bill issued for the same tolls with plate 395QFWDue Date 7/22/
8/5/Bill Generated $ 3rd bill issued for the same tolls with plate 395QFWIncluded Late Fees of $ea for those tollsAlso, included first billing of the 5/20/toll for plate 362NQQDue Date 8/22/
9/5/Bill Generated $4th bill issued for the same tolls with plate 395QFWIncluded Past Due Fees of $ea for those tollsAlso, included 2nd billing of the 5/20/toll for plate 362NQQDue Date 9/22/
10/5/Account Referred for Collection Per Collection Agency After the mailing of bills and the account balance not being paid, per standard business practice, the account was finally referred for collection to *** *** *** and *** ***
The Northwest Parkway barcodes the envelopes of all bills that are sent in order to track them through the mail systemThe bills are tracked from the time they are dropped into the mail system until they reach the postal facility servicing the addressee's mailing address, and they receive their final scan when they are sorted out for delivery by the mail carrier that services the addressee's routeAlso, attached is the tracking summary for the bills that were sent to Ms***Please note that the address to which the bills were mailed is the same address that Ms*** listed in her Revdex.com complaintEach bill showed that it received its final scan and was sorted for delivery by the mail carrier within to days of the original mail date
Subsequent to the account's referral to LGBS two additional toll transactions occurred in the Chrysler *** Those transactions were on 9/29/and 10/10/LGBS has been asked by NWP to collect for those tolls as wellNo Late Fees or Past Due Fees are, however, associated with those tolls
Ms*** notes in her complaint, "I utilize the portion of this highway regulated by TollExpress (sic) on a regular basis and always pay the bill so would naturally assume all toll charges are paid on the same account since it is the same road." The Northwest Parkway and E470/EXpressToll do their best to distinguish our separately owned and operated toll roads from one anotherAt I-25, where the toll roads physically connect with one another, signs are posted to alert drivers that Eends and Northwest Parkway begins (and vice versa in the opposite direction)Additionally, NWP bills are issued under the names Northwest Parkway and Go-PassE470/EXpressToll bills are issued under the names EXpressToll and License Plate tollA copy of the Northwest Parkway billing envelope is also attachedPlease note that NWP uses are bright green color on its billing envelopes, and it is my understanding that E470/EXpressToll uses a redish/purple color
On 10/16/15, Ms*** contacted NWP and spoke with a Customer Service RepresentativeThe representative, after confirming that Ms***'s address was correct in our system and that she did not maintain an EXpressToll account, referred the customer to LGBS
If you have any questions, ***, please let me knowThank you
***
*** ***
Northwest Parkway LLC
***@go-pass.com
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 9, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Regardless of the bar code billing system utilized for their bills, I did not receive themIn fact, this is the first time the bills have been presented for reviewThe portion of the complaint referenced as to me utilizing a portion of the toll road frequently is from 120th ave exit south to Pena which is billed out by Express Toll which my account is currentIt was not, at anytime, an attempt to avoid any bills or charges by NPW and the late charges and collection fees are erroneously inflated to say the leastA $late fee per toll???? A process and mail fee??? Absolutely unheard of especially since this is the only notification source of billing which has proven to be quite unreliableNot to mention these unfair business practices seem to be par for the course based on reviews and your Revdex.com rating (D-)Its unfortunate this company seems to have no conscience for the everyday consumer but this is what happens when there is a sole controller of a major roadwayDoes ExpressToll know that you reference them as an example of similar billing practices? I'm quite sure they would be embarrassed to be associated with the blatant disregard of fair business practicesThe ORIGINAL toll amount (mow that I have actually seen a bill) including the charges from September and October is approximately $which DOES NOT include processing and mail fees would be the amount owedIn attempt to settle the account I am willing to pay twice the amount of the original TOLL charges not to exceed $and hopefully will never have a need to utilize this portion of the expressway againI have no0thing to attach because I NEVER received anything from this company!!!!
Final Business Response /* (4000, 11, 2015/10/22) */
Considering our response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please see attached our letter response and determination to your case
Thank you,
*** ***

(The consumer indicated he/she DID NOT accept the response from the
business.)
This is exactly what they have been claiming before I submitted a complaint with Revdex.comThat's the only arguments they will useI do not put in question their sincerity, the problem is that I have never, ever received any of the four billed they provided to youI know the internet does not hold the truth but when you look at Northwest Parkway on google there are a lot of complaints and the pattern is often the sameI've reviewed other comments and it is clear to me that the specific issue I'm finding myself in is a common one regarding Northwest Parkway business paracticesHow many people did what I did? I called the company and explained my caseIt took this woman on the phone no time to present me with a "deal"Bringing my $74+ bill to $explaining that it will be impossible for her to go lower than thatWait lady, you're telling me that even though I was never notified that I owed anything in the first place, I was charged 1000% in late fees, you're going to be nice about it and knock off more than half? It's not the money, this is insanitySo my $toll became $24+The pattern is too common to not be suspicious in my humble opinionI'm outraged quite frankly with this companythank you for your time
Kind Regards,
*** ***

Dear All,Considering our response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please see our letter response and determination attachedThank you. Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***