Northwest Parkway LLC

Dear Sirs,Considering our response contains personal identifiable information, which per Revdex.com, should not be made available to the public, please find attached Northwest Parkway response and any other additional documentation to support our response and determination to this complaint. Thank...

you.[redacted]

To Whom it may concern,After reviewing this complaint, our Company (Northwest Parkway) could not find any records of this account. Additional research concluded that this complaint is in reference to tolls incurred at E470, who is a different and separate entity from Northwest Parkway.Upon our...

findings we contacted the Complainant and let him know of the misunderstanding. [redacted] indicated he would contact Revdex.com to retract his complaint against Northwest Parkway.Let us know if you have any questions. Regards,[redacted]

Dear Madam/Sir, Following this complaint, Northwest Parkway was in touched with the Complainant, being able to confirm [redacted] claims and correcting the account. We further confirmed that the matter has been resolved and closed, with no repercussions to the Complainant and/or her...

credit.We apologize for the inconvenience. If there is anything else we can do to assist you, please do not hesitate to contact our Customer Service at [redacted]. Sincerely,[redacted]

Initial Business Response /* (1000, 6, 2015/06/05) */
Dear Sirs,
Considering this response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please find attached our letter response and all related attachments.
Thank you,

Initial Business Response /* (1000, 6, 2015/06/08) */
Dear Sirs,
Considering this response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please find attached our letter response and all related attachments.
Thank you,

Dear Sirs, Upon receiving notice of this complained filed with Revdex.com, Northwest Parkway (NWP) contacted the customer to better understand the issue. Apparently it seems that the vehicle's registration record contain an error on the address. NWP offered [redacted] to refund all late fees if in...

fact the DMV records were to be correct, in which case the address error would be ours (NWP).We further confirm the account to have been resolved in the meantime. Thank you. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To Whom it may concern,The Northwest Parkway, upon receiving the notice of complaint filed with Revdex.com, immediately contacted the complainant to resolve the matter. The problem has been taken care of to both parties satisfaction and the account is now in good standing. No further action should be...

required. Thank you,[redacted]

Complaint: [redacted]
I am...

rejecting this response because:This does not address any of my concerns regarding unfair billing practices and waiting almost 1 year to send me a bill for something I allegedly owe. Moreover, no one can show that I went through the toll and do not recall ever being on that road. This is an absolute waste of time and any thing short of their waiving my "fees" will be unacceptable. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/08/14) */
Dears Sirs,
Considering our response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please find attached our letter response and mailed bills.
Thank you,
[redacted]
Initial Consumer...

Rebuttal /* (3000, 8, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We cannot accept their response, as the letter sent my Mr. [redacted] did not include a total amount owed. He listed various fees that wouldn't be forgiven, but never gave a total for what would still be owed. We cannot agree to paying an amount of which we do not know the total. Similarly, we were not provided an avenue through which to pay the bill.
This is indicative of the disorganization of the business. The address to which they mailed these notices was a previous address, and one from which we had all of our mail forwarded. We received all other mail during the time that these notices were sent. Additionally, we established new accounts with this business from our new address, but were never delivered the old notifications.
The additional fees the business is trying to assess are in excess of the original bill, which we tried to pay immediately upon discovering it was owed. Our current account with this business is in good standing and all of our bills are paid in full immediately.
The late fees and amounts they're agreeing to waive are exorbitant to begin with, and the fees they're trying to still access are a result of their disorganization, not our lack of action.
Before any agreement can even be considered, we first need a total for the new amount owed. Once that is provided, we will consider the new terms.
Final Business Response /* (4000, 10, 2015/08/31) */
Dear Mr. [redacted],
Please find below the information addressing your questions:
1.The adjusted balance due to Linebarger is $33.50. That breaks down as follows:
> 3 Tolls + Processing Fee at $3.70 each = $11.10
> 4 Mail Fees at $.60 each = $2.40
> Collection Agent Fee = $20.00
Total Adjusted Balance Due = $33.50
All fees are associated with costs incurred with the handling and processing of the account. All late charges have been waived.
2. Payment of the $33.50 may be made by mail, telephone, or online as follows:
a. By mail, checks should be sent to [redacted] and [redacted], P O Box XXXXXX, San Antonio, TX XXXXX. Mr. [redacted] should be certain to include his Linebarger Reference Number XXXXXXXX on the memo line of his check.
b. By telephone, the adjusted balance may be paid at X-XXX-XXX-XXXX. Mr. [redacted] should refer to the Reference Number [redacted] (noted above) and the Cr XXXXXXX.
c. Following a call from Mrs. [redacted], the account is currently in "Dispute" status in the Linebarger system. Accounts in dispute status are not available for online payment. If the [redacted]'s desire to resolve their account by making the adjusted payment due online, they must first call Linebarger at X-XXX-XXX-XXXX to request that the dispute status be lifted. They could then get from Linebarger the instructions for making their payment online.
Thank you,
[redacted]
Final Consumer Response /* (2000, 12, 2015/09/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Accepting this was simply cutting our losses and moving on. From the beginning, this issue was incredibly distressing. This was highway robbery both literally and figuratively.
We discovered a bill of ours had been sent to collections and contacted NWP when their website was having technical issues and we called. We never received a single copy of the bill, because we moved and changed addresses for which the car was registered. All bills they had been sending were sent to our previous address and, although all of our other mail was forwarded to our new address, none of theirs was. No attempt was made to contact us through our other vehicle's account with them online or by searching for us by name. However, their collection agency was able to find us and contact us in their system once the bill had ballooned from $11 to almost $150. How very convenient. After months of back-and-froths, we finally reduced our final bill down to $33.50, three times higher than the original toll charge!
The collections agency was horrendous and rude beyond words. They were patronizing, they blamed us, they showed disregard for the nature of everything legal about the collections process.
While [redacted] was respectful and professional in his communicating with us, it took our filing a Revdex.com complaint and being put in contact with the NWP President to be treated as such. Every other interaction along the way fell far short of even the most basic level of courtesy and respect.
This experience has been stressful, infuriating and disappointing at every step. NWP can and should do better, as no one deserves to be treated like this or to be charged in the absurd way they do for various fees along the way.
To say the least, we are not happy with this business or how this case was resolved, but cannot fight this any more for the sake of our sanity. The excess amount of this bill is almost a month's worth of milk for our son. Shame on all of you.

Dear Sirs,Considering our response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please find attached Northwest Parkway's letter response and other materials supporting our response and determination to this complaint.Sincerely,[redacted]...

[redacted]

To Whom it may concern,Considering our response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please find attached Northwest Parkway's letter response and determination to this complaint. Thank youSincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:The information supplied by Northwest Parkway is incorrect, and the CEO is aware of its incorrectness, as is both the Customer Service staff at the company and the collections agency who they sent my information to. Due to Northwest Parkway's shocking lack of professionalism, unethical business actions, and decision to continue to lie about information they have been provided, I reject their "offer" for me to pay the alleged few dollars in tolls that they claim I owe plus fees for them for an account I do not even have. This is absolutely ridiculous and it is shameful that we such poorly managed, unethical companies operating with barely (if even) business principles. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/05/22) */
Dear Sirs,
Considering this response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please find attached our letter response and all related attachments.
Thank you,

To Whom it may concern, Northwest Parkway contacted the [redacted] and after clarification on the matter the account has been fully resolved to the Complainant's satisfaction.  Sincerely,[redacted]

To Whom it May Concern,Northwest Parkway (NWP) uses [redacted] services as its mail courier as do many other business services and utility Companies. NWP cannot be responsible for any potential  mail nondelivery or misplacement. NWP sends four bills before referring account to Collections.Considering the facts and having confirmed that the address in question is the correct and valid address, we have to assume that the Complainant received our correspondence eventually, triggering this complaint. Since the Complainant has taken actions to prevent potential future mail mishaps by signing up for ExpressToll and providing her email address, NWP decided to recall the account from collections and is submitting a revised toll bill directly the Complainant email, so it can pay it online or by phone.Again we reaffirmed that NWP billing process followed its normal course without evidence of failure in our part. Thank you,Pedro C[redacted]NWP LLC

Initial Business Response /* (1000, 9, 2015/05/22) */
Dear Sirs,
Considering this response includes personal identifiable information, which per [redacted] recommendation should not be made public, please find attached our letter response and related attachments.
Thank you,
[redacted]
Complaint...

Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (2000, 11, 2015/05/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They agreed to waive $625 in late fees. They also allowed me to pay $50 this month, $50 next month and the balance in July.

Dear All,The Northwest Parkway, upon receiving the notice of complaint filed with Revdex.com, immediately contacted the complainant to resolve the matter. The problem has been taken care of, to both parties satisfaction, and the account is now in good standing. No further action should be...

required. Thank you,[redacted]

In response to your rebuttal, and having reviewed once again the facts of this case, we maintain our offer to settle for the tolls due plus any additional and applicable fees assessed in connection with our efforts to collect the tolls, including the collection fee which we incurred. We remind that...

the billing of these tolls followed the exact same process as prior tolls billed and paid by [redacted]. No changes were made to our bills or the way we communicate the charges.   If it is [redacted] preference, he may contact the NWP directly to pay the offered due-balance ($32.15), and which time we will recall the account from collections. The Collection Agency has not reported to the Credit Bureau at this time, and therefore there won’t be any impact on [redacted]’s credit score.  You may contact our Customer Service at [redacted] (M-F 8:00AM – 5:00PM, MT), as soon as possible, and let them know of the proposed resolution referencing your GO-PASS account #[redacted]. Thank you. Sincerely,Northwest Parkway LLC