Northwest Parkway LLC

To Whom it may concern, Considering our response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please find attached Northwest Parkway's letter response and other materials supporting our response and determination to this complaint.Sincerely, [redacted] ***Northwest Parkway LLC

Initial Business Response / [redacted] (1000, 6, 2015/06/05) */ Dear Sirs, Considering this response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please find attached our letter response and all related attachments Thank you,

Complaint: [redacted] I am rejecting this response because:The letter provided is acceptable to me except it references a " [redacted] " instead of my name, [redacted] - could you please resend the letter with the correct name? Payment will be made promptly upon the receipt of the corrected letter Sincerely, [redacted]

Dear Sirs, Upon receiving notice of this complained filed with Revdex.com, Northwest Parkway (NWP) contacted the customer to better understand the issueApparently it seems that the vehicle's registration record contain an error on the addressNWP offered [redacted] to refund all late fees if in fact the DMV records were to be correct, in which case the address error would be ours (NWP).We further confirm the account to have been resolved in the meantimeThank youSincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 9, 2015/04/30) */ Dear Sirs, Considering the response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please find attached our letter response and all related attachments Thank you, [redacted] ***

Complaint: [redacted] I am rejecting this response because:This does not address any of my concerns regarding unfair billing practices and waiting almost year to send me a bill for something I allegedly oweMoreover, no one can show that I went through the toll and do not recall ever being on that roadThis is an absolute waste of time and any thing short of their waiving my "fees" will be unacceptable Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/05/28) */ Dear Sirs, Considering this response includes personal identifiable information, which per [redacted] recommendation should not be made public, please find attached our letter response and all related attachments Thank you, Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/06/01) */ [redacted] claims I received a bill in April, which I did not receive in the mailThe bill from March jumped from $something to $by May and they added $to each of my tolls as a 'civil penalty' Instead of adding one civil penalty they conveniently add them all at once to each unpaid toll without prior warningThis is a scamI will pay my tolls due plus one penalty but not multiple penalties for each toll considering I DID NOT RECEIVE AN APRIL BILL!!!! Final Business Response / [redacted] (4000, 19, 2015/07/01) */ From: [redacted] Sent: Wednesday, July 01, XXXX XX:XX AM To: [redacted] Subject: FW: [redacted] Response to Your [redacted] Complaint This final complaint #XXXXXXXX appears to be the same issue as the other two (for [redacted] and [redacted] )We did respond to the customer's rebuttal, but perhaps not in the proper wayBelow is a copy of the email sent to Mr[redacted] on 6/3/15, with our attachment, which is also attached to this emailThe customer subsequently resolved his account with our collection agency, and his [redacted] account now shows to be paid in fullPlease let me know if there is anything else that we need to doWe appreciate your help [redacted] This electronic mail transmission and any accompanying documents contain information belonging to the [redacted] which are confidential and may be legally privilegedThis message is intended only for the use of the individual or entity to which it is addressedIf you have received this material in error please do not read itIf the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this message is strictly prohibited and subject to legal action and damagesIf you have received this communication in error, please notify us immediately by replying to the sender of this E-Mail by return E-Mail or by telephone and permanently delete this email from your system From: [redacted] Sent: Wednesday, June 03, 12:PM To: [redacted] ' Subject: [redacted] Response to Your [redacted] Complaint Dear Customer, Following your complaint filed with ***, we wanted to let you know that we have respondedSince the response included personal identifiable information (addresses, etc.) we've attached our letter response on the [redacted] online form as an attachment, per ***'s recommendation to not make those publicPlease find attached to this email a copy of the same for you reference According to our determination we did in fact waived all the past-due fees: "Exceptionally, the [redacted] is willing to waive 100% of the assessed past due fees ($25), this one timeAll unpaid toll(s) and other applicable fees associated with the processing and handling of this account still apply, as well as the collection agent fee ($20)...." If there is anything we can do to be of service to you, please do not hesitate to contact our customer service department at [redacted] (M-F, a.m- p.m., MST) Thank you, [redacted] This electronic mail transmission and any accompanying documents contain information belonging to the [redacted] which are confidential and may be legally privilegedThis message is intended only for the use of the individual or entity to which it is addressedIf you have received this material in error please do not read itIf the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this message is strictly prohibited and subject to legal action and damagesIf you have received this communication in error, please notify us immediately by replying to the sender of this E-Mail by return E-Mail or by telephone and permanently delete this email from your system Document scanned

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear All,The Northwest Parkway, upon receiving the notice of complaint filed with BBB, immediately contacted the complainant to resolve the matter. The problem has been taken care of, to both parties satisfaction, and the account is now in good standing. No further action should be... required. Thank you, [redacted] ***

Dear Madam,Per your rebuttal requesting further clarification, please consider the following: NWP barcodes all toll bills in order to be able to track through the mail system. The bills are tracked from the time they are dropped into the mail until they reach the post office servicing the addressee’s billing address. NWP is notified if a bill doesn't get delivered and/or the address is incorrect, in which case the account is placed on hold until we are able to find a good address. Even in the case of an NCOA. In this case the account history has no record of bills not being delivered and/or returned. Again the address on record was the same as the vehicle registration at the time, and we can only assume to be a good mailing address. Regarding the Expresstoll account, it is always the NWP’s preference to process toll transactions via the ExpressToll account. For it to be possible the Expresstoll account holder must keep their account updated with their current vehicles/plate numbers.ExpressToll does not allow to backdate toll transactions.Since the tolls precede the opening of the ExpressToll account, NWP must bill the tolls separately (not through ExpressToll). ExpressToll is a separate company and would reject any tolls predating the opening of the account (10/18/2014). The proposed settlement offered to waive all late fees assessed. The assessed fees are to cover the costs associated with the processing and collection of the tolls and are communicated in such way to differentiate from the toll itself. We hope this clarifies your questions and concerns.Thank you, [redacted] ***

Dear Sirs,These toll charges are not in error they simply could not be processed in a timely manner because of a license plate misreadThere are valid toll charges that were eventually corrected and associated with the correct vehicle with Colorado license plate ***Northwest Parkway has now confirmed with the ExpressToll to make sure that none of the attached toll transactions now being billed have been processed and paid through your ExpressToll account (on toll transaction in 5/27/at 06:05:- has been eliminated)So the attached charges are not in duplicate (please find attached final adjusted toll bill)It is always our preference to process toll transactions via the ExpressToll account, whenever possibleIn this case the ExpressToll was opened in 4/15/15, and some tolls are from a prior dateAs explained in our response we cannot back charge transactions using the ExpressTollNorthwest Parkway offered to waive all fees associated with the processing of transactionsSo in fact, [redacted] is being charged as if he always have had an ExpressToll account without any additional fees (which would apply from before the opening of the ExpressToll account)We sincerely believe this to be a fair offer to resolve this account, apologizing for any inconvenience We can further agree to a short payment plan to settle this accountIf the Complainant accepts this determination please contact our Customer Service: 303-926-(M-F 8:AM – PM, MT) and let them know of this offer to settle your toll account (GO-PASS #1050350) as soon as possibleThank youIf the account does not get resolved, the balance due will continue to age and additional fees will be assessed until the account is eventually referred for collections.Sincerely, [redacted] ***

(The consumer indicated he/she DID NOT accept the response from the business.)
I don't agree with their decision but they obviously don't care about customers and know they have the upper handI think it is wrong but hey what can I doNothing obviouslyI think they should post the proper costs on signs because they expect people to a long sign while they are driving and take their eyes off the road for a long perid of time to read signI only had time to read the cost which is not what I was chargedI think because they share a road with Etheir signs should be the same as Ewhich states exactly what you are going to be chargedU als believe that there should be a sign before 1-that states you are going to be going on to a different toll systemThe sign they have is after ou are already past 1-so you can't get off without knowing in advanceI don't agree with Northwest Parkways cheap practices and will pay because its just not worth fighting and fighting a company with bad business practices and just won't use there part of the freeway ever again now that I know where it ends and begins

Revdex.com: Thank you for your assistance in this matter I feel your interaction was a great help in them actually researching the DMV records for this vehicle
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/12/11) */
Considering the response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please find attached our letter response and other materials supporting our response and determination
Thank
you,
***

Dear Madam/Sir, Per our previous response letter, NWP confirmed that the four bills were mailed and the mail tracking shows the bills received their final scannedThe letter (re-attached) included the mail tracking summary showing the mail-date and confirmation of final scan (Y) for delivery at "*** * *** *** *** ***"Which the Complainant confirmed being the correct address at the timeBased on these facts, NWP maintains that the bills followed its billing process without evidence of failure. Attempting to resolve the matter, the NWP is willing to offer to waive all past-due fees, this one time, bringing the total balance-due to $(to cover for the unpaid tolls, applicable fees and other costs incurred with the processing and handling of the account)If you accept this final offer, please refer to the instructions of our previous letter responseThank you. Sincerely,*** ***

Revdex.com:
I contacted the number provided and made payment as requestedConfirmation #***Thank you for helping me successfully resolve this issue
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/12/23) */
Dear Sirs,
Northwest Parkway accepted the payment made by *** and adjusted your toll accountThe account is now resolved and in good standing
Thank you,
***
Initial Consumer Rebuttal /* (2000, 8, 2016/01/04)
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
It is disappointing that North West Parkway would not try to resolve the issue of their fraudulent late fees without me having to resort to going to the Revdex.com and filing a complaint
If North West Parkway had truly sent me two bills via email I would have seen them and responded just as I did when I received their bill via ***
It seems to me that North West Parkway can easily scam customers by claiming a bill was sent to them and the bill was not paid on time so now the customer is charged a late feeNo wait, that is just what happened to me and the majority of the people who have lodged complaints against North West Parkway with the Revdex.com
Why isn't North West Parkway audited just the same as other monopolies are audited?
Thank you Revdex.com for helping me resolve this issue with North West Parkway

Initial Business Response /* (1000, 9, 2015/07/14) */
Dear Sirs,
We apologize for the delay to get back to you on this matter
Considering our response includes personal identifiable information, which per *** recommendation should not be made public, please see attached our letter
response
Thank you,

Initial Business Response /* (1000, 6, 2015/05/15) */
Dear Sirs,
Considering this response includes personal identifiable information, which per Revdex.com recommendation should not be made public, please find attached our letter response and all related attachments
Thank you,

To Whom it may concern, Upon getting in touch with the Complainant over the phone, we were able to work with the customer to clarify and settle the dispute. Northwest Parkway confirms that the matter has now been resolved. Thank you,*** ***