Nutrisystem, Inc.

November 5,
Revdex.com
Of Metro Washington DC and Eastern Pennsylvania
Attn: *** *** ***
John FKennedy Blvd., Suite
Philadelphia, PA
Re: *** ** ***, ID ***
Dear *** ***,
The
complaint submitted by *** ** *** was received on October 29, and has been forwarded to me for response
According to Nutrisystem’s records, on October 1, *** *** enrolled in the NutriSystem Auto-Delivery Program through the Nutrisystem websiteWith the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel. Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-####. If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery. The Terms and Conditions of the Auto-Delivery Program are posted on the website where *** *** enrolled in the program. *** *** indicated that he read and accepted the Terms and Conditions when he submitted his order for processing*** ***’s first order was shipped to him on October 1,
*** *** was sent an email reminder on October 22, indicating his second order was being shipped to him.
On October 24, 2015, *** *** contacted Nutrisystem indicating he wanted to cancel the order that was being shipped to him. *** *** was informed that he would be charged for the discount he received on his first order if he did not accept and pay for his second order that was being shipped to him*** *** indicated he wanted to cancel his order and he was charged $for the discount he received on his first order
*** *** was charged for the discount he received on his first order in accordance with terms of the auto delivery program he enrolled in. However, in the spirit of good consumer relations Nutrisystem has issued *** *** a refund for the charge of $110.86. *** *** should see the credit applied to his account within 7-business days depending on his financial institution. We wish *** *** continued success with his weight loss goals
If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***@nutrisystem.com, or you may write me at the address set forth above
Sincerely,
Donna D***
Senior Corporate Paralegal
Cc: *** ***

February 15,
face="Times New Roman">
Revdex.com
Of Metro Washington DC and Eastern Pennsylvania
Attn: *** *** ***
John FKennedy Blvd., Suite
Philadelphia, PA
Re: *** ***, ID ***
Dear *** ***,
The complaint submitted by *** *** was received on February 5,
On January 10, *** *** enrolled in the NutriSystem Auto-Delivery Program at www.nutrisystem.com. With our Auto-Delivery Program, customers receive a special discount off the full retail value of a 4-week plan with an auto-delivery purchaseYou also receive free shipping (Continental US). By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel. If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping. If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee. If they cancel any time after they receive their second month there is no fee. After reading this language, customers click to “submit their order”. The terms and conditions of the auto-delivery program are also posted throughout the website. The auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page). *** *** submitted his order and agreed to the terms prior to purchasing. *** ***’s order was shipped to him on January 12,
On January 31, 2016, *** *** was sent an email indicating his second order was being processed for him. Nutrisystem has no record of *** *** delaying his second order either through the website or via telephone.
On February 4, 2016, *** *** was shipped his second order
On February 4, 2016, *** *** also contacted Nutrisystem and indicated he did want the order that was in transit to him and he wanted to cancel his auto-delivery program. *** *** was informed that since he cancelled his auto-delivery program before he received his second shipment he would be charged the $early cancellation fee in accordance with the terms and conditions of his purchase of the 4-week auto-delivery program. *** ***’s auto-delivery program was cancelled and he was charged the $cancellation fee
In the spirit of good consumer relations, Nutrisystem has issued a credit of $to *** *** and has issued him a label to return the second order that was shipped to him. When the order is returned to Nutrisystem, a credit will be issued to *** ***We wish *** *** continued success with his weight loss goals
If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***@nutrisystem.com, or you may write me at the address set forth above
Sincerely,
Donna D***
Senior Corporate Paralegal
Cc: *** ***

Jackie and I spoke, she mentioned that the recorded calls were availableI asked that she also send to meI have yet to receive them
I find it odd that my cell provider had no record of any of the calls nor did I have any voicemails, yet as soon as I file a complaint the Revdex.com Jackie calls me and is able to reach me on her first attempt
This entire process and the lack of timely customer service is not acceptable
I am in receipt of the shipping label and will send the container ASAP
I will wait to get the recorded calls as I requested

April 6, 2016Dear *** ***,The complaint filed by *** *** ** *** was received in my office on March 16, 2016.On January 28, *** *** enrolled in the NutriSystem Auto-Delivery Program at www.nutrisystem.com*** *** chose the Favorites package which includes pre-selected food
products rather than customization her food orderWith our Auto-EDelivery Program, customers receive a special discount off the full retail value of a 4-week plan with an auto-delivery purchaseYou also receive free shipping (Continental US)By clicking the Submit My Order, customer's authorize us to automatically charge and ship their order every weeks unless they cancelIf they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shippingIf our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation feeIf they cancel any time after they receive their second month there is no feeAfter reading this language, customers click to “submit their order'The terms and conditions of the auto-delivery program are also posted throughout the websiteThe auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order' button (please see the attached page)*** *** submitted her order and agreed to the terms prior to purchasing*** ***'s order was shipped to her on January 28, 2016.On February 2, 2016, after receiving her first order, *** *** contacted Nutrisystem, indicating she could not have some of the food products she received which contained ham and/or cheese*** *** was sent replacement items at no cost to her.On February 18, *** *** was sent an email indicating her second order was being sent to her*** *** was shipped her second order on February 23, 2016.On February 29, *** *** contacted Nutrisystem shortly after receiving her second order indicating she could not have some of the items she received because they contained cheese*** *** also indicated she did not like some of the substitutions that were made in her orderAgain, *** *** was sent replacement items at no cost to her.On March 9, *** *** contacted Nutrisystem indicating she was frustrated with her lack of weight lossThe weight loss counselor that *** *** spoke with reviewed her food and water intakeThe weight loss counselor made multiple suggestions to *** *** because she was not including water and all of the food products she needed which is part of the program.On March 16, 2016, *** *** contacted Nutrisystem*** *** indicated she had not lost weight, and she wanted Nutrisystem to send her a free month of food so she could stay on the program*** *** was informed that Nutrisystem could not send her a free month of food and then *** *** asked for her money back from her January and February orders, *** *** was informed that Nutrisystem could not refund her for her January order, but she could return her February order for a refund because she was still within the day return period*** *** was provided with return instructions at this time.Nutrisystem has two different policies in place for our customers to get a refund in the event that they are not satisfied with the programNutriSystem offers a day money back guarantee in which our customers can try our foods for days and if they are not satisfied for any reason they can return the remaining weeks of food for a full refund, less shippingNutrisystem also offers a Return Policy in which our customers can return any unopened food item within days of receipt of their order for a full refund, less shipping (I have enclosed copies of these policies for your review)Nutrisystem does not guarantee or offer a refund to our customers in the event that they do not lose weight, as we cannot verify whether our clients have adhered to the programHowever, Nutrisystem has been in contact with *** *** and has issued *** *** a return label (at no cost to her) to return the remaining food items she has from her second order only for a partial refund, Nutrisystem will issue *** *** a partial refund in the spirit of good consumer relations when she returns the order.If you have any further questions, please do not hesitate to contact me at ***, or by email ***@nutrisystem.com, or you may write me at the address set forth above,Sincerely,Donna DCorporate Paralegal

January 31, 2017Dear *** ***: On December 7, 2016, we responded to a complaint submitted by *** ** ***, whereby we advised *** *** would receive a credit for her entire Nutrisystem order, less $return shipping. This credit would be issued upon receipt of her returned non-frozen food. A customer service representative had provided *** *** with a return label for this purpose. On January 3, 2017, we received notice that *** *** was not satisfied with the resolution, as she had not yet received her credit. However, as of that date, *** *** had not yet returned her non-frozen food as was required to receive a refund. On January 6, 2017, another return label was issued to *** *** for her convenience. It was at that time, *** *** returned the non-frozen food, and her account was credited $($304.99, less $return shipping). As of this date, please be advised that *** ***’s account has also been credited the $cancellation fee which had been posted. I believe this matter is resolved. Thank you. Sincerely, Jacqueline M*** Corporate Paralegal

March 22,
Revdex.com
Of Metro Washington DC and Eastern Pennsylvania
Attn: *** *** ***
John FKennedy Blvd., Suite
Philadelphia, PA
Re: *** ***, ID ***
Dear *** ***,
The complaint submitted by ***
*** was received on March 3,
On October 28, 2015, *** *** enrolled in the NutriSystem Auto-Delivery Program at www.nutrisystem.com with a promotion that gave *** *** $off her initial order plus free shakes. It is unclear why, but *** *** later called Nutrisystem, cancelled her online order and placed a new order with a customer service representative. The customer service representative erroneously did not re-enroll *** *** with the same promotions that she had connected to her initial online order. On November 14, 2015, *** *** contacted Nutrisystem about this matter. The customer service representative apologized and applied a $coupon to *** ***’s next order and shipped *** *** the shakes
On December 3, 2015, *** *** was sent an email indicating her next order was being processed for her. On December 7, 2015, *** *** was sent her next order
On December 8, 2015, Nutrisystem received an email from *** *** indicating the package with the shakes she received contained ants. It is unclear as to how the ants entered the package *** *** received. The facilities that manufacture Nutrisystem products have reported no issues with insectsThere are a multitude of ways that the ants could have entered *** ***’s package post production including through the shipping process and/or if the package was left outside for an extended period of timeNutrisystem has no way of verifying how the ants entered *** ***’s package, but Nutrisystem apologized and sent a replacement order to *** *** on December 18, 2016.
On January 2, *** *** delayed her next order online until March 1,
On January 6, 2016, *** *** contacted Nutrisystem indicating she had received a moldy item in order. Nutrisystem responded requesting more information on the product, but according to our records *** *** never responded
On February 26, 2016, *** *** was sent an email indicating her next order was being processed for her. On March 2, *** ***’s order was shipped
*** *** contacted Nutrisystem on March 2, after her order had shipped. *** *** indicated that she had cancelled the auto-delivery program and did not want the order that was in transit to her. Nutrisystem has no record of *** *** cancelling her account prior to her telephone call on March 2, 2016. Nutrisystem only shows that she delayed her account online. Nutrisystem was able to cancel the ready to go portion of *** ***’s order and the frozen portion of her order was returned to Nutrisystem as undeliverableNutrisystem issued *** *** a full credit in the amount of $on March 11, for this order. We apologize for the issues that *** *** had with her orders. *** *** was shipped the missing items, issued a $credit towards her second order and was fully refunded for the last order that was shipped to her. *** *** received and retained the first two (2) orders that she received and we cannot issue her a refund those orders. We wish *** *** continued success with her weight loss goals
If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***@nutrisystem.com, or you may write me at the address set forth above
Sincerely,
Donna D***
Senior Corporate Paralegal
Cc: *** ***

7/1/15Revdex.com:My complaint was based on the fact that the two order requirement was not clearly stated on the website It was in small type in an embedded window that one has to scroll down to view The only sentences readable in the window state that the autodelivery may be cancelled at any time If the two order requirement had been clearly stated I would not have ordered Also the cancellation charge was not waived when I first complained It was not waived until I had called and emailed multiple times and threatened to complain to Revdex.com and Costco Since they have now waived the cancellation charge, I consider the matter resolved but I still think the website needs to be updated to more clearly state that a second order is required.
Regards,
*** ***

DO NOT DO BUSINESS WITH THIS COMPANY!!!
I tried a month plan, the food wasn't all that great so I contacted the company to cancel on 2/and they still have not cancelled my accountI contacted them again today and my account is still not cancelledThis company is a SCAM!! All they want is your credit card information so that they can keep billing youDO NOT SIGN UP WITH THEM UNLESS YOU WANT TO BE BILLED $FOR A PRODUCT YOU DON"T WANT! Now I will have to protest charges with my credit card company!

April 25,
RevDex.com
Of Metro Washington DC and Eastern Pennsylvania
Attn: Ms*** ***
John FKennedy Blvd., Suite
Philadelphia, PA
Re: ***, ***, ID ***
Dear Ms***,
The complaint submitted by Mr*** *** was received on April 11,
On March 22, Mr*** enrolled in the NutriSystem Auto-Delivery Program at www.nutrisystem.com. With our Auto-Delivery Program, customers receive a 35% discount off the full retail value of a 4-week plan with every auto-delivery purchaseThe Full Retail Value along with the discounted Auto-Delivery Program price is posted on our website (please see the attached pages)They also receive free shipping (Continental US). By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel. If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping. If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee. If they cancel any time after they receive their second month there is no fee. After reading this language, customers click to “submit their order”. The terms and conditions of the auto-delivery program have always been posted throughout the website (please see the attached pages)However in response to customer complaints and inquiries Nutrisystem has added additional language and information throughout the website to make it clearer to our customers that they are choosing the Auto-Delivery program and agreeing to the terms and conditions of the program, including the $cancellation charge before they make their purchase. Specifically, the auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page) and if the customer clicks on the Auto-Delivery option the benefits of auto-delivery as well as the cancellation fee are clearly stated (please see the attached page). Mr*** submitted his order and agreed to the terms and condition prior to his purchase. Mr***’ order was shipped to him on March 24,
Mr*** contacted Nutrisystem on April 9, requesting the cancellation of his Auto-Delivery program. Nutrisystem does not show that he requested to return anything or obtain a refund under the Money Back Guarantee. Mr*** Auto-Delivery program was cancelled and he was then charged the $cancellation fee in accordance with the terms and conditions of his purchase of the 4-week auto-delivery programMr*** was properly charged the $cancellation fee. However, if Mr*** is dissatisfied with the program, he is still within the day return period (Mr*** order was delivered on March 26, 2016). If he would like to return the ready to go food products from his order, please have him contact the customer service department at ###-###-####. If Mr*** returns the unused food products from his first order, Nutrisystem will issue him a refund for the return products and the $cancellation fee.
If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***, or you may write me at the address set forth above
Sincerely,
Donna D***
Senior Corporate Paralegal
Cc: Denise B***

February 8,
Revdex.com
Of Metro Washington DC and Eastern Pennsylvania
Attn: *** *** ***
John FKennedy Blvd., Suite
Philadelphia, PA
Re: *** ** ***, ID ***
Dear *** ***
The complaint submitted by **
*** ** *** was received on January 25, 2016.
*** enrolled in the Nutrisystem Week Basic Plan with Turbo and Auto Delivery on January 10, 2016. The first week on the program provides a specially selected meal plan, all meals included plus shakes (Turbo 10). Weeks two through four include meals a day for women including breakfast, lunch, dinner and a snack and our customers get to enjoy one lunch and one dinner on their own each week. Nutrisystem provides recommendations and food options for these “flex meals” to our customers with the daily planner and resource guide that is included with our customers first orderIn addition, our customers can call Nutrisystem if they need any assistance with food recommendations. Please see the attached screenshot from the Nutrisystem website that details what is included in the Basic 4-week plan.
Based on the information that *** provided in her complaint, *** misunderstood what the representative was saying during their chat session. *** received Breakfasts, Lunches, Dinners and Snacks in addition to the Turbo pack which includes an additional Breakfasts, Lunches, Dinners and all new Turboshakes which you are supposed to consume in your first week. In total, *** was shipped breakfasts, lunches, dinners and snacks and Turboshakes. Please see the attached packing slip from ***’s order.
In the spirit of good consumer relations, Nutrisystem has attempted to contact *** to resolve this matter on two occasions, but has been unable to reach her. Please ask *** to contact the Customer Service Department at ###-###-#### and they will further assist her.
If you have any further questions about this, please do not hesitate to contact me at ###-###-####, or by email to ***@nutrisystem.com, or you may write me at the address set forth above
Sincerely,
Donna D***
Senior Corporate Paralegal
Cc: *** ***

See attachment

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] they have gone out of their way with calls and memos from headquartersit was simply impatience and misunderstanding on my part snow storms in the east cause the company much problems the product is great and one special person MS FELICIA kept in contact with me instead an A rating they should get a five A ratingthanks to all
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

February 8,
face="Times New Roman">
Revdex.com
Of Metro Washington DC and Eastern Pennsylvania
Attn: *** *** ***
John FKennedy Blvd., Suite
Philadelphia, PA
Re: *** ** ***, ID ***
Dear *** ***,
The complaint submitted by *** ** *** was received on January 29, 2016.
*** *** enrolled in the Nutrisystem auto-delivery program via telephone on January 25, 2016. On January 26, 2016, *** *** contacted Nutrisystem and indicated that his order was being shipped to the incorrect address. The customer service representative attempted to contact Fedex to have the ready to go portion of *** ***’s order rerouted to *** ***’s correct address. The frozen portion of *** ***’s order was cancelled. Nutrisystem was unable to get the ready to go portion of *** ***’s order redirected.
The frozen portion of *** ***’ order was reshipped to him on January 29, and it was delivered on February 6, according to Fedex records. The ready to go portion of *** ***’s order was reshipped to him on February 4, and should be delivered on February 10, 2016.
Nutrisystem apologizes for the shipping errors regarding *** ***’s orders. We assure *** *** that his address has been corrected. Nutrisystem has applied a $coupon to his account for any inconvenience this has caused him and we wish him continued success with his weight loss goals.
If you have any further questions about this, please do not hesitate to contact me at ***, or by email to ***@nutrisystem.com, or you may write me at the address set forth above.
Sincerely,
Donna D***
Senior Corporate Paralegal
Cc: *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me It would be nice if the company cared enough to get my name correct which they didn't (they didn't even spell it consistently throughout their response)It would also be nice if they admitted that they are not at all upfront about the auto renew program and the cost to cancel before the second shipment as evidenced by the number of complaints about this very issue all over the internet.
Regards,
*** *** (not ***, *** or *** all of which were printed in their response)

In may I went to costco and bought gift cards for nutrisystemFollowing day I called in to make an orderI used the gift cards however the representative insisted that I also give her a credit card to complete the orderShe assured me that the credit card will never be charged, as it was just a back up in case the there is a problem with the gift cards that I had given herTherefore I gave her an old credit card of mine that I never use nor check onThe nutrisystem meal plan did not work for me at all, and I did not enjoy itSo I decided against ordering any moreTo my knowledge the subscription was canceled as I requested and I didn't receive any more packages, so I never had reason to think otherwiseI was very wrong, not only did nutrisystem keep sending packages and charging me per packageThey were also not sending them to my addressSeeing as I used a credit card that I never use nor check on they kept charging me and sending packages to the wrong address until the card became overdraftedOnly once received an overdraft letter from my credit card company, did I come to know that I have been swindled out of almost dollarsIf the limit on that card wasn't only dollars, and I used one of my other cards I would have been scammed out of thousandsThank god for that didn't happen When I understood that the charges were no accident and will not be taken off without further action from me I contacted nutrisystem explained my situation and requested a refundApparently they wrote down my address wrong, instead of they put down 19725, so the packages were never delivered to my houseI explained that the packages were never delivered to my houseThe very rude representative I spoke to did not seem to sympathetic at allThe supervisor she transferred me to was no more helpful than herThey were not interested at all in the fact that this whole fiasco was due to the fact that they had put down the wrong address and had no interest in giving me my full refundI attempted to explain that if any of the packages came to the correct address, this would never have occurredThey did not seem to care, apparently the package coming to the correct address is not something nutrisystem concerns itself withI hope this review is warning for othersIf you want to avoid terrible customer service, an inferior product that does not work and being scammed out of hundreds if not thousands of dollars DO NOT order nutrisystem

March 3,
class="**oNormal">
Revdex.com
Of Metro Washington DC and Eastern Pennsylvania
Attn: *** ***
John FKennedy Blvd., Suite
Philadelphia, PA
Re: *** ***, ID ***
Dear ***,
The complaint submitted by *** *** on February 17, was received in my office on February 18, and has been forwarded to me for response
According to Nutrisystem’s records, on December 13, *** enrolled in the NutriSystem Auto-Delivery Program With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel. Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-####. If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery. The Terms and Conditions of the Auto-Delivery Program are posted on the website where *** enrolled in the program. *** also indicated that she read and accepted the Terms and Conditions when she submitted her order for processing. Please see the attached example of what *** saw prior to submitting her order. *** was shipped her first order on December 18,
*** delayed her second order multiple times online. *** then sent an email to Nutrisystem on February 11, requesting that her Auto-Delivery Program be cancelled
On February 12, 2014, ***’s Auto-Delivery Program was cancelled. *** was charged for the discount she received on her first order ($112.90) in accordance with the terms of the Auto-Delivery Program
On February 17, 2014, *** contacted Nutrisystem inquiring as to why she was charged $112.90. *** was informed that she was charged for the discount she received on her first order ($112.90) because she did not accept and pay for her second order under the terms of the Auto-Delivery Program
Under the terms and conditions of the Auto-Delivery Program that *** enrolled in *** was required to purchase two (2) orders in order to receive the discounted price that she received on her first order. However, as *** has indicated she was not aware of the Terms and Conditions of the Auto-Delivery Program Nutrisystem has issued *** a credit in the amount of $for the charges that were made to her accountWe wish *** continued success with her weight loss goals
If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***, or you may write me at the address set forth above
Sincerely,
*** ***
Senior Corporate Paralegal
Cc: *** ***

February 27,
Revdex.com
Of Metro Washington DC and Eastern Pennsylvania
Attn: Ms*** ***
John FKennedy Blvd., Suite
Philadelphia, PA
Re: *** *** ***, ID ***
Dear Ms***,
The complaint submitted by Mr*** *** *** was received in my office on February 18, and has been forwarded to me for response
Nutrisystem provides several different options to purchase the product including Auto-Delivery, Month to Month and A La Carte ordering. According to Nutrisystem’s records, on January 25, Mr*** enrolled in the NutriSystem Auto-Delivery Program With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel. Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-####. If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery. The Terms and Conditions of the Auto-Delivery Program are posted on the website where Mr*** enrolled in the program. Mr*** indicated that he read and accepted the Terms and Conditions when he submitted his order for processingThe checkout page also clearly indicates that Mr*** received an auto-delivery discount on his orderPlease see the attached example of what Mr*** saw prior to submitting his order. Mr*** was shipped is first order on January 27,
On February 17, Mr*** contacted Nutrisystem and indicated he wanted to cancel his Auto-Delivery program. Mr*** was informed he would be charged for the discount he received on his first order ($102.79) if he chose to cancel his Auto-Delivery program before accepting and paying for his second orderMr***’s Auto-Delivery Program was cancelled and he was charged for the discount he received on his first order ($102.79).
Under the terms and conditions of the Auto-Delivery Program that Mr*** enrolled in Mr*** was required to purchase two (2) orders in order to receive the discounted price that he received on his first order. As indicated above this information is posted on the website and Mr*** indicated he agreed to the Terms and Conditions of the program when he submitted his order. However, in the spirit of good consumer relations Nutrisystem has issued Mr*** a refund for the discount he was charged in the amount of $ Mr*** should see the credit applied to his account within 5-business days depending on his banking institution. We wish Mr*** continued success with his weight loss goals
If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***, or you may write me at the address set forth above
Sincerely,
Donna D***
Senior Corporate Paralegal
Cc: Denise B***

September 25,
">
Revdex.com
of Metro WashingtonDC and Eastern Pennsylvania
Attn: Alyssa Raiche
John FKennedy Blvd., Suite
Philadelphia, PA
Re: *** ***, ID ***
Dear *** ***,
The complaint filed by *** *** submitted September 8, was received in my office on September 11, and has been forwarded to me for response
After reviewing *** ***s’ complaint I contacted our Customer Service Department to determine if they had a listing for *** ***s or his email address ***. *** ***s’ email address is not registered with Nutrisystem and Nutrisystem has no profile for *** ***s in its database. Based on the information that *** ***s provided, he appears to be receiving emails from third party which contain some type of Nutrisystem advertising.
Nutrisystem takes spam emails and the sending of them very seriously. Nutrisystem is unable to determine the origin of the emails from *** ***s’ complaint, but if *** ***s could forward the actual emails to me, we would be in a better position to determine who the third party is that is sending them. In the meantime, Nutrisystem has placed *** ***s’ email address on its own “Do Not Email” list
If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***, or you may write me at the address set forth above
Sincerely,
Donna D***
Senior Corporate Paralegal

I was not satisfied with productThere is no money back guarantee like stated in advertisement They fail to mention not only is there not a money back guarantee they charge you $to cancelI would never nor ever recommend this company to anyoneVery unhappy with Nutrisystem

March 14,
Revdex.com
Of Metro Washington DC and Eastern Pennsylvania
Attn: *** *** ***
John FKennedy Blvd., Suite
Philadelphia, PA
Re: *** ** ***, ID ***
Dear *** ***,
The complaint submitted by *** **
*** was received on February 29,
On February 13, 2016, *** *** enrolled in the NutriSystem Auto-Delivery Program via telephone. With our Auto-Delivery Program, customers receive a special discount off the full retail value of a 4-week plan with an auto-delivery purchaseYou also receive free shipping (Continental US). When our customer’s enroll via telephone our customer’s authorize us to automatically charge and ship their order every weeks unless they cancel. If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping. If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee. If they cancel any time after they receive their second month there is no fee. *** *** should have been informed of the terms and conditions when she placed her order. *** *** order was sent to her on February 15, 2016.
On February 26, 2016, *** *** contacted Nutrisystem to cancel her auto-delivery program before she received her second shipment. She was then charged the $cancellation fee in accordance with the terms and conditions of her purchase of the 4-week auto-delivery program. Nutrisystem records all calls for quality assurance and training purposes. *** *** was not provided with the terms and conditions of the Auto-Delivery Program when she placed her order. We apologize that *** *** was not provided with this information. Nutrisystem issued *** *** a refund a credit in the amount of $on March 10, 2016. In addition, *** *** has also been provided with a return label to return the unused food products that she did not care for. To date, Nutrisystem has not received the return products from *** ***, but once they are returned Nutrisystem will issue *** *** the appropriate credit. We wish *** *** continued success with her weight loss goals.
If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***@nutrisystem.com, or you may write me at the address set forth above
Sincerely,
Donna D***
Senior Corporate Paralegal
Cc: Denise B***