Nutrisystem, Inc.

I have been trying to cancel this for over a monthI cannot do it on line or by phoneOn the last order I told a representative I did not want anymore frozen food or dinners, they ignored me and sent it any wayI was forced to throw it awayI'm thinking about getting a lawyer involved

February 23,
Revdex.com
Of Metro Washington DC and Eastern Pennsylvania
Attn: Alyssa Raiche
John FKennedy Blvd., Suite
Philadelphia, PA
Re: *** ***, ID ***
Dear *** ***,
The complaint submitted by *** *** was received in my office on February 11, and has been forwarded to me for response
According to Nutrisystem’s records, on February 10, *** *** contacted Nutrisystem via telephone regarding a promotional offer that she had seen for Nutrisystem. The offer that *** *** indicated she saw was for 40% discount off all orders. According to Nutrisystem’s records, *** *** spoke to multiple representatives on February 10, 2015. It appears that there was a misunderstanding between *** *** and the representatives that she spoke withIt appears that *** *** believed that the 40% off was calculated based on 40% off of $which was not the case. *** ***’s call was eventually escalated to supervisor for a return call. A supervisor contacted *** *** and informed her that the 40% discount was calculated based on the Full Retail Value of the program which was $424.95. This would give *** *** a price of $Please see the attached screenshot from the Nutrisystem webpage which shows the Full Retail Value and the price of $In addition to the 40% off price the supervisor offered to give *** *** an additional $off of her initial order which would give *** *** a price of $for her initial order. *** *** declined the offer and no order was placed for *** *** at this time
We are sorry for any misunderstanding that occurred when *** *** attempted to place her order. Nutrisystem records all calls for quality assurance and training purposes and will be reviewing the calls when *** *** spoke with Nutrisystem. Nutrisystem cannot offer *** *** any additional discounts at this time. However, if *** *** would like to take advantage of the $discounted price that she was provided she can contact Nutrisystem at ###-###-####.
If you have any further questions about this, please do not hesitate to contact me at ###-###-####, or by email to ***@nutrisystem.com, or you may write me at the address set forth above
Sincerely,
Donna D***
Senior Corporate Paralegal
Cc: *** ***

June 13, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: *** *** *** John FKennedy Blvd., Suite Philadelphia, PA Re: *** ***, ID *** Dear *** ***, The response from *** *** was received on June 8, 2016. Nutrisystem does offer the option both online and via telephone for our customers to purchase the Nutrisystem program on a month to month basis. If our customers purchase a one-time month to month order they do not receive the 35% discount off the full retail value of a 4-week plan and they do not receive free delivery. The auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button. Please see the attached webpages from www.nutrisystem.com which were included in our original response. *** *** is not due a refund for the charge. If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***@nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D*** Senior Corporate Paralegal Cc: *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Vampire squid business practices encountered I tried the service for a month and decided that it wasn't for me Logged into my account on the Nutrisystem web site and was not able to find an option to cancel After initiating the online chat with a customer service rep, I was told that I had to call in order to cancel Called the number provided and was informed about a $fee for cancelling early I paid the man and won't be coming back Providing this feedback in hopes that others won't be caught unaware by this company's business practices Buyer beware

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

October 6, Revdex.com of Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Attention: *** *** *** Re: *** ** ***, Case# *** Dear *** ***, The complaint filed by **
*** ** *** was received in my office on September 19, 2016. After reviewing *** ***’s complaint, I contacted our Customer Service Department to determine if they had a listing for *** *** or her email address ***@***.net. *** ***’s email address was in Nutrisystem’s database. We apologize for any delay in getting *** ***’s email address removed from our database. Nutrisystem has now placed *** ***’s email address on its “Do Not Email” list. We ask that *** *** allow for 7-days for our systems to update accordingly If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***@nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D*** Senior Corporate Paralegal Nutrisystem, Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

September 27, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: *** *** *** John FKennedy Blvd., Suite Philadelphia, PA RE: *** ***, Case# *** Dear *** ***, The complaint submitted by *** ***
was received in my office on September 8, *** *** does not have an active account with Nutrisystem. Nutrisystem does show that *** *** has an active account with Nutrisystem. *** *** purchased the NutriSystem Auto-Delivery Program on March 11, and has been receiving monthly orders since she purchased the program. With Auto-Delivery Program, customers receive a 35% discount off the regular one-time rate of a 4-week plan with an auto-delivery purchaseThey also receive free shipping (Continental US). Prior to each shipment, our customers receive a telephone call or a series of emails indicating their shipment is being processed and sent to them. On August 29, *** *** was sent the first of three (3) emails indicating her September order was being processed for her. *** *** was asked in the email to contact Nutrisystem on or before August 31, at 6pm EST to make any changes to her order. *** *** did not contact Nutrisystem on or before August 31, at 6pm to make changes to her account On September 1, 2016, *** *** was sent a second email confirming her order On September 2, 2016, *** *** was sent an email indicating the ready to go portion of her order was shipped. That same day, *** *** contacted Nutrisystem to apply gift cards to the order that was already in transit to *** ***. *** *** was informed by the customer service representative that he spoke with that she could not apply the gift cards because the order already shipped. *** *** was informed that he could refuse or return the order for a refund. *** *** shortly thereafter disconnected the call. The frozen portion of *** ***’s order was shipped to her on September 6, The information that *** *** was provided during the telephone call on September 2, was correct. Nutrisystem does not have the ability to change the type of payment used to purchase our products once they are shipped to our customers. If our customers contact us prior to their orders being shipped, we can change the payment type. After receiving *** ***’s complaint, Nutrisystem reviewed *** ***’s order history. *** *** contacted Nutrisystem to apply gift cards to one of his orders prior to his order being shipped to him on June 1, 2015. Nutrisystem was able to cancel the order at that time because it hadn’t shipped yet and the gift cards were applied This was not the case for *** ***’s order. *** ***’s order was already in transit when *** *** contacted Nutrisystem on September 2, 2016. Nutrisystem cannot adjust *** ***’s account for the gift cards. However, if **./*** *** are not satisfied with the order they can return the ready to go portion of *** ***’s order for a refund. *** *** is still within the 30-day return period. If **./*** *** would like to return the ready to go portion of her order, please have them contact Nutrisystem at ###-###-#### on or before October 8, . If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***@nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D*** Senior Corporate Paralegal Cc: *** ***

November 10,
Revdex.com
Of Metro Washington DC and Eastern Pennsylvania
Attn: MsAlyssa Raiche
John FKennedy Blvd., Suite
Philadelphia, PA
Re: *** ***, ID ***
Dear *** ***,
The complaint submitted by *** *** on October 27, was received in my office on October 28, and has been forwarded to me for response
According to Nutrisystem’s records, on July 15, *** enrolled in the NutriSystem Auto-Delivery Program With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel. Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-####. If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery. The Terms and Conditions of the Auto-Delivery Program are posted on the website where *** enrolled in the program. *** also indicated that he read and accepted the Terms and Conditions when he submitted his order for processingThe checkout page also clearly indicates that *** received an auto-delivery discount on his orderPlease see the attached example of what *** saw prior to submitting his order. *** was shipped his first order on July 16,
*** went online twice and delayed his second order until October 13,
On October 10, *** contacted Nutrisystem via telephone and requested that his Auto-Delivery program be cancelled. *** was informed he would be charged for the discount he received on his first order ($93.74) if he chose to cancel his Auto-Delivery program before accepting and paying for his second order. *** informed the customer service representative that he would cancel the card and disconnected the call.
Under the terms and conditions of the Auto-Delivery Program that *** enrolled in *** was required to purchase two (2) orders in order to receive the discounted price that he received on his first order. As indicated above this information is posted on the website and *** indicated he agreed to the Terms and Conditions of the program when he submitted his order. However, in the spirit of good consumer relations Nutrisystem has issued *** a refund for the discount he was charged for in the amount of $93.74. We wish *** continued success with his weight loss goals
If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***, or you may write me at the address set forth above
Sincerely,
Donna D***
Senior Corporate Paralegal
Cc: *** ***

October 22,
">
Revdex.com
of Metro WashingtonDC and Eastern Pennsylvania
Attn: *** ***
*** *** ** *** *** *** ***
*** ** ***
Re: *** ** ***, ID ***
Dear *** ***,
The complaint filed by *** ** *** submitted October 7, was received in my office on October 8, and has been forwarded to me for response
After reviewing ***’s complaint I contacted our Customer Service Department to determine if they had a listing for *** or his email address ***. ***’s email address is not registered with Nutrisystem and Nutrisystem has no profile for *** in its database. Based on the information that *** provided, he appears to be receiving emails from third party which contain some type of Nutrisystem advertising.
Nutrisystem takes spam emails and the sending of them very seriously. Nutrisystem is unable to determine the origin of the emails from ***’s complaint, but if *** could forward the actual emails to me, we would be in a better position to determine who the third party is that is sending them. In the meantime, Nutrisystem has placed ***’s email address on its own “Do Not Email” list
If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***, or you may write me at the address set forth above
Sincerely,
Donna D***
Senior Corporate Paralegal

Nutrisystem offered choices of food but then sent me foods other than what I ordered The food they sent is the worst stuff I've ever tasted I won't be buying any more

September 2,
Revdex.com
Of Metro Washington DC and Eastern Pennsylvania
Attn: *** *** ***
John FKennedy Blvd., Suite
Philadelphia, PA
Re: *** ***, ID ***
Dear *** ***,
The complaint submitted by *** *** on August 27, was received in my office on August 28, and has been forwarded to me for response
According to Nutrisystem’s records, on July 25, *** *** enrolled in the NutriSystem Auto-Delivery Program With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel. Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-####. If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery. The Terms and Conditions of the Auto-Delivery Program are posted on the website where *** *** enrolled in the program. *** *** also indicated that he read and accepted the Terms and Conditions when he submitted his order for processing The checkout page also indicates that *** *** received an auto-delivery discount on his order Please see the attached example of what *** *** saw prior to submitting his order. *** *** was shipped his first order on July 28,
On August 22, 2014, *** *** was sent an email indicating that his second order was being processed for him.
*** *** contacted Nutrisystem on August 25, and indicated he did not realize that he was on Auto-DeliveryHe indicated he did not want the second order that was in the process of being shipped to him. *** *** was informed that he would be charged for the discount he received on his first order ($84.74) if he chose to cancel his second order for accepting and paying for it. *** ***’s order was cancelled and he was charged for the discount he received on his first order in the amount of $
We are sorry that *** *** was not satisfied with the customer service he received. Under the terms and conditions of the Auto-Delivery Program that *** *** enrolled in *** *** was required to purchase two (2) orders in order to receive the discounted price that he received on his first order. As indicated above this information is posted on the website and *** *** indicated he agreed to the Terms and Conditions of the program when he submitted his order. However, in the spirit of good consumer relations Nutrisystem has issued *** *** a credit in the amount of $84.74. We wish *** *** continued success with his weight loss goals
If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***, or you may write me at the address set forth above
Sincerely,
Donna D***
Senior Corporate Paralegal
Cc: *** ***

March 8,
Revdex.com
of Metro WashingtonDC and Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Attn: *** *** ***
Re: *** ***, ID ***
Dear *** ***,
The complaint submitted by *** *** was received on February 22,
On January 27, 2016, *** ***’s order was returned to one of Nutrisystem’s warehouses. It usually takes our customers 7-day to see the refund applied to their account once their return is received. However, due to a warehouse error the return was not credited To *** ***’s account within that time frame in error. *** *** was issued issued a full refund (less shipping $19.99) in the amount of $on February 22, 2016. We apologize for the delay in the credit being applied to *** ***’s account. In the spirit of good consumer relations we issued an additional credit of $to *** *** on March 7, for the return shipping charge she incurred. *** *** should see that credit applied to her account within 5-business days. We wish *** *** continued success with her weight weight loss goals.
If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***@nutrisystem.com, or you may write me at the address set forth above
Sincerely,
Donna D***
Senior Corporate Paralegal
Cc: *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: their ads clearly say FULL refund, not we will refund only non-frozen food. When I ordered the sales woman did not say that frozen food was not covered under the "full refund", I was not even told that there were frozen foods! The ad is falsays "full refund", no exclusions
Regards,
*** ***

February 3,
Revdex.com
Of Metro Washington DC and Eastern Pennsylvania
Attn: *** *** ***
John FKennedy Blvd., Suite
Philadelphia, PA
Re: *** ** ***, ID ***
Dear ***
***,
The complaint submitted by *** ** *** was received in my office on January 25,
We are sorry that *** *** was not satisfied with the Day Weight Loss Kit you purchased through the retailer ***. *** purchases these kits from Nutrisystem and *** in turn sells them in their retail stores. Nutrisystem does not accept these kits for return, nor can Nutrisystem issue *** *** a refund for the kit. The Nutrisystem money back guarantee applies to our customers’ first day orders. Please see the money back guarantee attached As with most retail purchases, *** *** will have to return the kit to a *** location to exchange or return it and their return/exchange policy will apply.
If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***@nutrisystem.com, or you may write me at the address set forth above
Sincerely,
Donna D***
Senior Corporate Paralegal
Cc: *** ***

August 27,
Revdex.com
Of Metro Washington DC and Eastern Pennsylvania
Attn: *** *** ***
John FKennedy Blvd., Suite
Philadelphia, PA
Re: *** ***, ID ***
Dear *** ***,
The response from *** *** was received in my office on August 20, and has been forwarded to me for response
As indicated in my previous two (2) responses to the Revdex.com, *** *** was charged $(half the cost of her order) on July 24, for the order that was shipped to her on July 24, 2015. *** *** was issued a full credit of $for this order on July 31, 2015. *** *** was never charged for the second installment of $169.99. There is no credit due to *** ***. We wish *** *** continued success with her weight loss goals
If you have any further questions about this, please do not hesitate to contact me at ###-###-####, or by email to ***@nutrisystem.com, or you may write me at the address set forth above
Sincerely,
Donna D***
Senior Corporate Paralegal
Cc: *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

April 21,
Revdex.com
Of Metro Washington DC and Eastern Pennsylvania
Attn: *** Philip ***
John FKennedy Blvd., Suite
Philadelphia, PA
Re: ** *** ***, ID ***
Dear *** ***,
The complaint submitted by *** ** *** *** on April 7, was received in my office on April 11, and has been forwarded to me for response
After reviewing *** ***’s complaint I contacted our Customer Service Department to determine if they had a listing for *** *** or his email address ***. According to Nutrisystem’s records, *** *** created a profile on Nutrisytem’s website on March 16, at 12:16:08. This prompted Nutrisystem to begin sending marketing emails to *** *** based “on an established business relationship” under current Telemarketing Rules. However, any request to unsubscribe from a customer is handled immediately, but it usually takes 7-day to go through our internal systems and update accordingly. Nutrisystem customers’ are informed of the time it takes to be removed via a reply email once they unsubscribe from the site
According to Nutrisystem’s records *** *** opted out of all emails on April 7, at 11:00am. *** *** called Nutrisystem on April 11, and indicated he was still receiving emails As indicated above it usually takes 7-days for email addresses to be completely removed from the Nutrisystem internal system. Nutrisystem confirmed that *** ***’s email address was put on the Nutrisystem “Do Not Email” list on April 16, 2014, which was nine (9) days after his initial request was received by Nutrisystem
We apologize to *** *** for any inconvenience this has caused him, please be assured that he will not be receiving any further emails from Nutrisystem
If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***, or you may write me at the address set forth above
Sincerely,
*** ***
Senior Corporate Paralegal
Cc: *** ***

October 19, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn* *** *** *** John FKennedy Blvd., Suite Philadelphia, PA RE: *** ***, Case# *** Dear *** ***, The complaint submitted by *** ***
was received in my office on October 11, On January 20, *** *** purchased the NutriSystem Auto-Delivery Program and Turbo Shake Auto-Delivery Program at www.nutrisystem.com. With our Nutrisystem Auto-Delivery Program, customers receive a 35% discount off the regular one-time rate of a 4-week planOur customers also receive free shipping (Continental US only). By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel. If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping. *** *** submitted his order and agreed to the terms and conditions prior to his purchase. *** *** received his first shipment on January 29, *** *** received four (4) shipments between January 29, and May 31, 2016. On May 31, *** *** delayed his next shipment online at www.nutrisystem.com until July 25, On July 26, 2016, *** *** contacted Nutrisystem via telephone. At this time, *** ***’s next auto-delivery shipment was delayed until September 19, On September 15, *** *** was sent the first of three (3) emails indicating his shipment was being sent to him. On September 20, *** *** was sent his next shipment. *** *** received this shipment on September 23, according to FedEx records. On October 4, Nutrisystem received a credit card dispute regarding the shipment that was delivered to *** *** on September 23, 2016. Nutrisystem provided the documentation that Nutrisystem had on that shipment to the *** ***’s credit card company for review Nutrisystem records all calls for quality assurance and training purposes and reviewed the call when *** *** contacted Nutrisystem on July 26, 2016. Although the customer service representative (“CSR”) that spoke with *** *** did inform *** *** that he was putting the order on hold and he provided *** *** with the next shipment date of September 19, it was not clearly articulated what was being done. Therefore, Nutrisystem issued *** *** a full credit in the amount of $for the shipment he received on September 23, on October 18, 2016. *** *** should see the credit applied to his account within 5-business days depending on his financial institution. *** *** does not have to return the order that he received, he can keep the food products with our compliments. In addition, the Nutrisystem Auto-Delivery and Turbo Shake program for *** *** was cancelled on October 17, 2016. We wish *** *** continued success with his weight loss goals. If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***@nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D*** Senior Corporate Paralegal