Nutrisystem, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. They have agreed to cancel the contract at no further cost to meIf this holds true than I am pleased with resolution.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would like to provide you with the paragraph I read when I signed up for the Nutrisystem program.To me the language they use it is not very clear."Your payment method will credit Nutrisystem $99". Anyhow, thank you for helping with this matter.
Regards,
*** ***
Nutrisystem You’ve selected our auto-delivery option and will receive a special discount off the regular one-time rate plus free shipping (Continental US) with every consecutive orderYou authorize us to automatically charge and ship your order every weeks unless you cancelYou can cancel at any time by calling ###-###-####If you cancel within the first days, you can return the remaining food to us for a full refund, less shippingIf you cancel after the first days and prior to paying for your second shipment, your payment method will credit Nutrisystem $for the auto-delivery discount received on your first shipmentNo hassles, no stress!

Advertising Issues - An advertisement misrepresenting a service
select
Problem:
This is a follow upI was unable to finish my initial complaint (***)I have already gotten a reply from the company, but was not able to respond on the email sent (would not allow me to type in the text portion), I tried on multiple computersWas simply trying to continue this disagreementIt is now listed as "assumed resolved"
Translate
Desired Settlement / Outcome
Desired Settlement:
select
Desired Outcome:
They have already sent a letter that that I simply wanted to respond toI was willing to reconcile with their offer, as I was not as angry with the company, as I was with one of their unprofessional operatorsI still don't like the way their offers are set up on the web page (I find it misleading); however, the company as a whole, has a great productSimply wanted to finalize this complaintOverall still a great company with a good productThe irony is, that if the operator would have offered the "Delayed shipment" that my reply letter said could have been done, there would never had been a complaint

February 12,
face="Times New Roman">
Revdex.com
Of Metro Washington DC and Eastern Pennsylvania
Attn: *** *** ***
John FKennedy Blvd., Suite
Philadelphia, PA
Re: *** ***, ID ***
Dear *** ***,
The complaint submitted by *** *** was received on January 29,
On January 6, *** *** enrolled in the NutriSystem Auto-Delivery Program at www.nutrisystem.com. *** *** did not enroll through a promotional link and did not received $off of her initial order, however when she contacted Nutrisystem about the issue, a $coupon was applied to her account to be used towards her next orderWith our Auto-Delivery Program, customers receive a special discount off the full retail value of a 4-week plan with an auto-delivery purchaseYou also receive free shipping (Continental US). By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel. If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping. If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee. If they cancel any time after they receive their second month there is no fee. After reading this language, customers click to “submit their order”. The terms and conditions of the auto-delivery program are also posted throughout the website. The auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page). *** *** submitted her order and agreed to the terms prior to purchasing. *** ***’s order was shipped to her on January 11,
*** *** did not contact Nutrisystem within the day Money Back Guarantee period to return her first orderOn January 28, 2016, *** ***’s auto-delivery program was cancelled before she received her second shipment and she was then charged the $early cancellation fee in accordance with the terms and conditions of his purchase of the 4-week auto-delivery program. However, we value our customer’s input, and will take *** ***’s input into consideration as we continually update and make our website more customer-friendly. In the spirit of good consumer relations, Nutrisystem has issued a credit of $to *** ***. *** *** should see the credit applied to her account within 3-business days depending on her financial institution. We wish *** *** continued success with her weight loss goals
If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***@nutrisystem.com, or you may write me at the address set forth above
Sincerely,
Donna D***
Senior Corporate Paralegal
Cc: *** ***

Dear *** ***: The complaint submitted by *** *** *** was received in my office on June 5, Please be advised we had a customer service representative reach out to *** ***. *** *** has informed us that the package that she received was not a delivery from Nutrisystem
*** *** had no further questions or concerns for us. We believe this matter to be resolved Sincerely, Jacqueline M*** Corporate Paralegal

Dear *** ***,
0pt">
The complaint submitted by *** *** *** was received on January 29,
On January 3, *** *** enrolled in the NutriSystem Auto-Delivery Program at www.nutrisystem.com. With our Auto-Delivery Program, customers receive a special discount off the full retail value of a 4-week plan with an auto-delivery purchaseYou also receive free shipping (Continental US). By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel. If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping. If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee. If they cancel any time after they receive their second month there is no fee. After reading this language, customers click to “submit their order”. The terms and conditions of the auto-delivery program are also posted throughout the website. The auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page). *** *** submitted his order and agreed to the terms prior to purchasing. *** ***’s order was shipped to him on January 7,
*** *** did not contact Nutrisystem within the day Money Back Guarantee period to return his first orderHe then called and cancelled his auto-delivery program before he received his second shipment and was then charged the $early cancellation fee in accordance with the terms and conditions of his purchase of the 4-week auto-delivery program. However, we value our customer’s input, and will take *** ***’s input into consideration as we continually update and make our website more customer-friendly. In the spirit of good consumer relations, Nutrisystem has issued a credit of $to *** ***. *** *** should see the credit applied to his account within 3-business days depending on his financial institution We wish *** *** continued success with his weight loss goals
If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***@nutrisystem.com, or you may write me at the address set forth above
Sincerely,
Donna D***
Senior Corporate Paralegal
Cc: *** ***

June 23,
Revdex.com
Of Metro Washington DC and Eastern Pennsylvania
Attn: *** *** ***
John FKennedy Blvd., Suite
Philadelphia, PA
Re: *** ***, ID ***
Dear *** ***,
The complaint submitted by *** *** was received in my office on June 10, and has been forwarded to me for response
According to Nutrisystem’s records, on April 11, 2015*** enrolled online in the NutriSystem Auto-Delivery Program. With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel. Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-####. If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery. *** was shipped his first order on April 16, 2015.
On April 20, 2015, *** contacted Nutrisystem and indicated he wanted to cancel his Auto-Delivery Program and return the first order he received. ***’s Auto-Delivery program was cancelled and he was issued a *** label to return the unused food products to Nutrisystem for a refund.
***’s order was returned to Nutrisystem’s warehouse on May 4, 2015. It appears that *** spoke to two representatives following the return of the food to determine when credit would be issued to his account. However, the credit was not issued to his account in error.
We apologize to **. *** for any delay in getting his credit issued. It is unclear as to why his credit was not issued when the return was received at Nutrisystem’s warehouse. Nutrisystem issued *** a full credit in the amount of $on June 15, 2015. *** should see the credit applied to his account within 5-business days depending on his financial institution. We wish *** continued success with his weight loss goals.
If you have any further questions about this, please do not hesitate to contact me at ###-###-####, or by email to ***@nutrisystem.com, or you may write me at the address set forth above
Sincerely,
Donna D***
Senior Corporate Paralegal
Cc: *** ***

March
12, 2018Dear
*** ***:The
complaint submitted by *** *** *** *** was received in my office on
March 9, 2018.We
are sorry to learn that *** *** experienced fraudulent use of his debit
card or credit card. Without having any
account information and the
purchase was not made under the name, address, or
phone number of *** ***, we are unable to locate a profile.If
a consumer believes there is fraudulent use of their credit/debit card, they
should communicate with their credit/debit card company. In return, the credit/debit card company
will file a dispute for funds to be returned.
Consumers may also notify their local law enforcementFor any
information requests concerning credit/debit card fraud, such request must come
through law enforcement, for which the information can be released only to
themPlease
be advised, we continually monitor unusual purchases and have strong security
controls to protect against fraudulent purchases, but unfortunately not every
purchase can be detected and no control is 100%.Thank
you. Sincerely, Jacqueline
M. Corporate
Paralegal

June 17, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: *** *** *** John FKennedy Blvd., Suite Philadelphia, PA Re: *** ***, ID *** Dear *** ***, The complaint submitted by *** *** was received
on June 2, Although *** *** made several phone calls to Nutrisystem before placing her order, *** *** ultimately purchased the NutriSystem Auto-Delivery Program at www.nutrisystem.com on January 1, 2016. With our Auto-Delivery Program, customers receive a 35% discount off the full retail value of a 4-week plan with every auto-delivery purchaseThey also receive free shipping (Continental US). By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel. If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping. If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee. If they cancel any time after they receive their second month there is no fee. After reading this language, customers click to “submit their order”. The terms and conditions of the auto-delivery program have always been posted throughout the website (please see the attached page)However in response to customer complaints and inquiries Nutrisystem has added additional language and information throughout the website to make it clearer to our customers that they are choosing the Auto-Delivery program and agreeing to the terms and conditions of the program, including the $cancellation charge before they make their purchase. Specifically, the auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page) and if the customer clicks on the Auto-Delivery option the benefits of auto-delivery as well as the cancellation fee are clearly stated (please see the attached page). *** *** submitted her order and agreed to the terms and condition prior to her purchase. *** *** received her shipment on January 7, On January 22, *** *** was sent an email indicating her second shipment was being processed for her On January 26, 2016, *** *** was shipped her second shipment. That same day (January 26, 2016) *** *** contacted Nutrisystem via telephone. Nutrisystem records all calls for quality assurance and training purposes and reviewed this call. *** *** indicated she was not aware she was on auto-delivery. The representative that *** *** spoke with explained that she purchased the auto-delivery program and received a discount on her first order because of the auto-delivery. The representative also informed *** *** that she would be charged $if she chose to return the second order under the terms and conditions of the auto-delivery program. *** *** requested to cancel the auto-delivery program and she asked to return the order that was in transit to her. The representative reviewed *** ***’s order and explained that the ready to go food items could be returned, but that the frozen items that were in transit to her were non-returnable and non-refundable. *** *** responded indicating “that she would take the hit on this one, but she wanted all future orders cancelled.” *** ***’s auto-delivery was cancelled as requested and *** *** disconnected the call. Nutrisystem has no record of *** *** returning the second order to Nutrisystem, nor did she indicate she was going to return the order when she called Nutrisystem. If *** *** can provide Nutrisystem with the tracking number from UPS to confirm the second order was returned to Nutrisystem within days Nutrisystem will issue *** *** a refund for the ready to go food products she returned. Nutrisystem cannot issue *** *** a refund for the frozen items she received as they are non-returnable and non-refundable. If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***@nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D*** Senior Corporate Paralegal Cc: *** ***

I have been reviewing complaints prior to purchase and feel the need to commentA lot of the complaints are because people did not read the fine print below the Submit My Order tab! It spells it out that auto ship requires at least a month subscription or you will be chargedThat is the whole point of the deal

July 27,
">
Revdex.com
of Metro WashingtonDC and Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Attention: *** *** ***
Re: *** ** ***, ID ***
Dear *** ***,
The complaint filed by *** ** *** was received in my office on July 15, and has been forwarded to me for response
After reviewing *** ***’s complaint I contacted our Customer Service Department to determine if they had a listing for *** *** or her email address ***@***.com. *** ***’s email address is not registered with Nutrisystem and Nutrisystem has no profile for *** *** in its database. Based on the information that *** *** provided, it appears that she received an email from a third party which contains some type of Nutrisystem promotional offer.
Nutrisystem takes spam emails and the sending of them very seriously. Nutrisystem is unable to determine the origin of the emails from *** ***’s complaintIf *** *** could forward the actual emails to me, we would be in a better position to determine who is sending them. In the meantime, Nutrisystem has placed *** ***’s email address on its own “Do Not Email” list
If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***@nutrisystem.com, or you may write me at the address set forth above
Sincerely,
Donna D***
Senior Corporate Paralegal
Nutrisystem, Inc

September 1, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: *** *** *** John FKennedy Blvd., Suite Philadelphia, PA Re: *** ***, Case# *** Dear *** ***, The complaint submitted by *** ***
was received on August 16, Over the years, hundreds of thousands of our customers have enjoyed the taste of our food and have continued with it until they have reached their weight loss goals. We are sorry to hear that *** did not care for the food products he received. Nutrisystem does have two different policies in place for our customers to get a refund in the event that they are not satisfied with the program. Nutrisystem offers a day money back guarantee in which our customers can try our foods for days and if they are not satisfied for any reason they can return the remaining weeks of food for a full refund, less shipping. Nutrisystem also offers a Return Policy in which our customers can return any unopened food item within days of receipt of their order for a full refund, less shipping (I have enclosed copies of these policies for your review). I was unable to locate a Nutrisystem account for *** with the consumer information provided in his complaint so I cannot provide specific information regarding his account. If *** can provide the contact information associated with his account, I will be happy to research his account further. If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***@nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna Da*** Senior Corporate Paralegal Cc: *** ***

February 13,
11pt">Revdex.com
of Metro WashingtonDC and Eastern Pennsylvania
Attn: *** ***
John FKennedy Blvd., Suite
Philadelphia, PA
Re: *** *** ***, ID ***
Dear ***,
The complaint submitted by *** *** *** on January 30, was received in my office on January 31, and has been forwarded to me for response.
According to Nutrisystem’s records, on January 10, *** enrolled in the NutriSystem Auto-Delivery Program. With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel. Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-####. If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery. *** was shipped her first order on January 12, 2014. According to FedEx delivery records, the package was delivered to *** on January 15,
On January 29, 2014, Nutrisystem received an email from *** requesting that her program be cancelled. *** indicated was not satisfied with the food or her weight loss. *** indicated that she tried to phone Nutrisystem, but could not do it. *** also requested a return label to return the unused food at this time
On January 29, 2014, a representative from Nutrisystem contacted *** in response to her email. The representative left a voicemail for ***. ***’s program was cancelled and *** was charged for the discount she received on her first order ($61.50) as she did not accept and pay for her second order under the terms and conditions of the Auto-Delivery Program.
On February 5, 2014, Nutrisystem received a return package from ***. *** was issued a full refund in the amount of $on February 5, for the return package. In addition, Nutrisystem issued *** a credit for the $that was charged to her account on January 29, 2014. Depending on ***’s financial institution she should see the credits applied to her account within 5-business days
Nutrisystem records all calls for quality assurance and training purposes. In addition, if a customer contacts Nutrisystem the calling system notates the customers’ profile. Nutrisystem does not have a record of *** contacting Nutrisystem by telephoneUnder Nutrisystem’s day Money Back Guarantee Nutrisystem clients can try the Nutrisystem program for days and if they are not completely satisfied they can contact Nutrisystem within days of receiving their order and return it for a full refund of their purchase price. Nutrisystem is also currently paying for our clients’ return shipping charges at this time. Typically, customers contact Nutrisystem under the Money Back Guarantee (within days receipt of their order) via telephone and Nutrisystem issues them a return label to return their unused food products. Although *** returned the food products on her own, Nutrisystem will credit *** under the Money Back Guarantee. A credit in the amount of $has be issued to *** and *** should see the credit applied to her account within 5-business days. We wish *** continued success with her weight loss goals
If you have any further questions about this, please do not hesitate to contact me at ###-###-####, or by email to ***, or you may write me at the address set forth above
Sincerely,
*** ***
Senior Corporate Paralegal
Cc: *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough I spent at least hours on the phone with Nutrisystem, and every time I got a call center operator they put me on infinite hold when I told them I wanted to cancel my order for a refundI am glad that the Revdex.com exists and was able to help me get my refund as they advertise
Regards,
*** ***

March 17,
face="Times New Roman">
Revdex.com
Of Metro Washington DC and Eastern Pennsylvania
Attn: Ms*** ***
John FKennedy Blvd., Suite
Philadelphia, PA
Re: *** ***, ID ***
Dear Ms***,
The complaint submitted by Ms*** *** was received on March 1,
Nutrisystem does have a refer a friend program (see attached). When Ms*** enrolled with her sister both she and her sister should have been given a $coupon towards their orders under the refer a friend program. The representative that Ms*** spoke with did not apply the coupons to Ms*** and her sister’s accounts in error. Ms*** contacted Nutrisystem on March 2, and spoke to a Customer Service Representative about this issue. The Customer Service Representative apologized, issued Ms*** the $refer a friend coupon and gave Ms*** an additional $off of her next order.
Ms***’ sister’s Auto-Delivery program was cancelled on March 2, and she was issued a label to return the food products she did receive. Nutrisystem will issue Ms***’ sister a full refund when she returns the order. Nutrisystem appreciates that Ms*** referred her sister and we sincerely apologize for the experience that they had. We wish both Ms*** and her sister continued success with their weight loss goals
If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***, or you may write me at the address set forth above
Sincerely,
Donna D***
Senior Corporate Paralegal
Cc: Denise B***

August 15,
New Roman">
Revdex.com
of Metro Washington DC and Eastern Pennsylvania
John FKennedy Blvd., Suite Philadelphia, PA Attention: Ms*** ***
Re: *** ***, Case# ***
Dear Ms***,
The complaint filed by *** *** was received in my office on August 1,
After reviewing *** ***’s complaint, I contacted our Customer Service Department to determine if they had a listing for *** *** or the email address ***. Nutrisystem was not able to locate a profile for Ms*** in its database based on the information that Ms*** provided in her complaint. However, Nutrisystem has placed Ms***’s email address on its own “Do Not Email” list. We ask that Ms*** allow for 7-days for our systems to update accordingly
If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***, or you may write me at the address set forth above
Sincerely,
Donna D***
Senior Corporate Paralegal
Nutrisystem, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Nutri System,
Thanks for your responseI would like to point out that their was NO MISUNDERSTANDINGI asked your staff a SPECIFIC question and was given SPECIFIC responsesI informed your staff that I received a 40% offer off ALL ORDERS;She initially did not have a clear knowledge of whether she could a) give me the 40% discount because that offer did not show up in her system; b) secondly she was also not sure whether she could take the order over the telephone; c) thirdly, she was not sure of what went along with the discount...e.gone week free food; Fast etc
My next question was, WHAT ARE THE PRICES FOR THE PROGRAMS? I was told $for the Basic, $for the CoreI asked what was the difference between the two programs and the staff informed me that in the Basic program, I could not SELECT my own foods but rather, it was pre packaged, however, in the Core Program for $279.99, I could SELECT the foods I wantedI CHOSE the $packageBefore going any further the staff informed me that she needed to speak with her Manager, she then put me on hold for several minutes and went to have a discussion with her Manager (In fact she had more than one consultation with her Manager about my order during my very lengthy call)She eventually returned with the news that her Manager informed her that she could take the order over the phone etcI again asked her what was the cost and she again told me $I calculated that 40% of $is $My cost would then be $Now, I noticed you signed your email as 'Senior Corporate Paralegal'Well, I am an Attorney and I like SPECIFICSI wanted SPECIFIC answers and to ensure I DID NOT MISUNDERSTAND, I called and spoke to your staff rather than completing the order onlineI assume that a trained professional would have knowledge of what she was doingIt seems, I assumed incorrectly because AFTER REPEATEDLY asking the price of the program and being told REPEATEDLY that the Core was $Right after completing my order, the staff informed me that she had to speak to her manager about putting in the right code that would enable the 40% discountI waited for sometime and then she came back on the line and asked for my credit card number and I asked what was the amount, it was ONLY THEN she told me it was $I then told her what my calculations were, she in turn informed me that her Manager told her the full fee of $had to be chargedI want to be very clear, the staff was VERY FURTIVE, one would expect the staff would inform me of the price that she was going to charge to my card but she chose not to, rather she asked for my card number insteadWhen I asked her what was the amount and she told me $I queried that and reminded her that she QUOTED $279.99, she actually fumbled (LISTEN TO THE RECORDING OF THE CONVERSATION) before telling me her Manager said it was $Nutri System is COWARDLY and is NOT taking ANY RESPONSIBILITY for what transpired with what appears to be an untrained staff and equally untrained or deceptive ManagerI want to be VERY CLEAR, I did not have a MISUNDERSTANDING, rather your staff MISLED me by providing me with AN INCORRECT PRICE QUOTATIONThat is called DECEPTIONEven when she realized she had quoted me A price (based on that I proceeded to waste an hour placing an order based on PRICING), rather than coming back on the phone and explaining that she had quoted me the wrong price and to check if I wanted to still continue, she did not give me that courtesy but rather asked for my card to charge itWHAT DO YOU CALL THAT KIND OF BEHAVIOR? There are lots of competition ...Jenny Craig etcin the market and I can take my business elsewhere, I do not have time for advertising and promotions and INCOMPETENCYTake responsibility for what your staff did and let's listen to that recorded conversation togetherRevdex.com I am asking that you publicly put this complaint on your site for others to know about this company*** ***
LLB LLM
Regards,
*** ***

February 12,
face="Times New Roman">
Revdex.com
Of Metro Washington DC and Eastern Pennsylvania
Attn: *** *** ***
John FKennedy Blvd., Suite
Philadelphia, PA
Re: *** ***, ID ***
Dear *** ***,
The complaint submitted by *** *** was received on January 29,
On January 2, *** *** enrolled in the NutriSystem Auto-Delivery Program at www.nutrisystem.com. With our Auto-Delivery Program, customers receive a special discount off the full retail value of a 4-week plan with an auto-delivery purchaseYou also receive free shipping (Continental US). By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel. If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping. If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee. If they cancel any time after they receive their second month there is no fee. After reading this language, customers click to “submit their order”. The terms and conditions of the auto-delivery program are also posted throughout the website. The auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page). *** *** submitted her order and agreed to the terms prior to purchasing. *** ***’s order was shipped to her on January 4,
*** *** did not contact Nutrisystem within the day Money Back Guarantee period to return her first orderShe then called and cancelled her auto-delivery program before she received her second shipment and was then charged the $early cancellation fee in accordance with the terms and conditions of her purchase of the 4-week auto-delivery program. However, we value our customer’s input, and will take *** ***’s input into consideration as we continually update and make our website more customer-friendly. In the spirit of good consumer relations, Nutrisystem has issued a credit of $to *** ***. *** *** should see the credit applied to her account within 3-business days depending on her financial institution We wish *** *** continued success with her weight loss goals
If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***@nutrisystem.com, or you may write me at the address set forth above
Sincerely,
Donna D***
Senior Corporate Paralegal
Cc: *** ***

February 29,
Revdex.com
Of Metro Washington DC and Eastern Pennsylvania
Attn: *** *** ***
John FKennedy Blvd., Suite
Philadelphia, PA
Re: *** ** ***, ID ***
Dear *** ***,
The complaint submitted by ***
*** ** *** was received on February 19,
On January 6, *** *** enrolled in the NutriSystem Auto-Delivery Program at www.nutrisystem.com. With our Auto-Delivery Program, customers receive a special discount off the full retail value of a 4-week plan with an auto-delivery purchaseThey also receive free shipping (Continental US). By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel. If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping. If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee. If they cancel any time after they receive their second month there is no fee. After reading this language, customers click to “submit their order”. The terms and conditions of the auto-delivery program are also posted throughout the website. The auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page). *** *** submitted his order and agreed to the terms prior to purchasing. *** ***’s order was shipped to him on January 8,
On January 28, 2016, *** *** was sent an email indicating his next order was being shipped to him. On January 31, 2016, *** *** was shipped his next order.
On February 18, 2016, *** ***’s order was returned to Nutrisystem. He was issued a partial credit in the amount of $for return order*** *** was charged $for the return label and the $cancellation fee in accordance with the terms and conditions of the Auto-Delivery program. However, we value our customer’s input, and will take *** ***’s input into consideration as we continually update and make our website more customer-friendly. In the spirit of good consumer relations, Nutrisystem has issued a credit of $to *** ***. *** *** should see the credit applied to his account within 3-business days depending on his financial institution The $shipping charge will remain incurred by him. We wish *** *** continued success with his weight loss goals
If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***@nutrisystem.com, or you may write me at the address set forth above
Sincerely,
Donna D***
Senior Corporate Paralegal
Cc: *** ***

July 28, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: *** *** *** John FKennedy Blvd., Suite Philadelphia, PA Re: *** ***, ID *** Dear *** ***, The complaint submitted by *** *** was
received on July 7, 2016. Our customers have the option to purchase a one-time order, an auto-delivery order or they can purchase a la carte items. If our customer’s purchase a one-time order or a la carte order they do not receive the discounted price that our auto-delivery customers receive. On June 12, *** *** purchased the NutriSystem Auto-Delivery Program at www.nutrisystem.com. With our Auto-Delivery Program, customers receive a 35% discount off the full retail value of a 4-week plan with every auto-delivery purchaseThey also receive free shipping (Continental US). By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel. If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping. If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee. If they cancel any time after they receive their second month there is no fee. After reading this language, customers click to “submit their order”. The terms and conditions of the auto-delivery program have always been posted throughout the website (please see the attached page)However, in response to customer complaints and inquiries Nutrisystem has added additional language and information throughout the website to make it clearer to our customers that they are choosing the Auto-Delivery program and agreeing to the terms and conditions of the program, including the $cancellation charge before they make their purchase. Specifically, the auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page) and if the customer clicks on the Auto-Delivery option the benefits of auto-delivery as well as the cancellation fee are clearly stated (please see the attached page). *** *** placed her order and agreed to the terms and condition prior to her purchase. *** *** received her shipment on June 16, On July 3, *** *** was sent an email indicating her second shipment was being processed for her. *** ***’ second shipment was shipped to her on July 6, 2016. On July 7, 2016, *** *** contacted Nutrisystem indicating she did not want the order that was in transit to her and she wanted to cancel her auto-delivery program. The representative that *** *** spoke with was able to cancel the shipment that was in transit to *** *** *** was informed that she would be charged the $cancellation if she chose cancel her auto-delivery program before accepting and paying for a second shipment in accordance with the terms and conditions of the auto-delivery program. *** ***’ auto-delivery program was cancelled at this time and she was charged the $cancellation feeAlthough Nutrisystem incurred shipping and handling charges for the shipment that *** *** cancelled after it was already in transit to her, Nutrisystem did not charge *** ***. *** *** is not due a refund If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***@nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D*** Senior Corporate Paralegal Cc: *** ***