NuvaLift

I just have to say this is so misleading, shame on me for not reading the very very fine print! I've cancelled but will be paying 84.95 for that little tiny jar! when I called to question the customer service rep was extremely rude! I don't think I have every been talked to so rudely before by a company! Shame on you Nuvalift, your product doesn't really work and you are scamming people!

The customer has the ability to cancel at anytime by calling our Customer Support 
Team or emailing [email protected]. If a customer needs to contact customer 
service, the phone number is listed on nuvalift.com, the pamphlet, and the package 
/>
the product is shipped in. The terms are disclosed clearly on nuvalift.com where the 
customer ordered their product. The customer has to also click "I agree to the terms 
and conditions" twice before the order is processed. If the customer does not "agree" 
to the terms, the order will not process. The terms and conditions are disclosed 
directly on the ordering website, not only on the bottom of the first page, but also 
highlighted in a large white box on the second page where the customer inputs their 
card information as well as sent out with the product.
Specifically, this customer placed their order on 3/3/14. This is when they paid the 
initial $4.95 for shipping, and marks the start of their 14-day trial period. Since 
we did not receive a request for cancelation and/or a returned product during the 
allotted trial period, the customer was charged for the full-month’s supply on the 
15th day, 3/17/14, when the trial period ended. 
Ms. [redacted] contacted our company on 5/2/14 to cancel her subscription. Her 
subscription was canceled but she was not issued a refund because the charges were 
in accordance with the Terms and Conditions agreed to upon placing her order. 
We are willing to go ahead and refund the $84.87 for this complaint, however we 
stand by our policies and we would like to reiterate that our customers accept the 
terms and conditions two separate times to process their orders. We state the 
terms and conditions clearly. Terms and conditions are located on the website, and 
should be read as they are there for a reason. Please refer to our website. http://
nuvalift.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]n [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Unopened package were delivered to your company Thursday,
August 7 per USPS tracking # but your company have not refund to my credit card
as of Friday, August. 8.
1.     
I would like to know when your company will be refunding $63.65  to my credit
card .  I am resuesting that your company
refund to my credit card ASAP.
2.     
In my opinion, it’s outrageous
that your company would charge a customer for restocking fee of $21.22 for such
small package.  As a consumer, I don’t
have a chocie with your customer services if I want to return cream I don’t
want to keep. To me, it’s a BIG RIP OFF to make money off consumers with huge
restocking fee.
3.     
Your company’s customer rep didn’t
careless how unhappy I was or what I would do. The reason why I have file
complaint with San Diego Better Business Bereau.
4.     
 No, I don’t want any complementary cream from your company or
any business in the future with your company.
5.     
If you company is reputable company, your company should be
including  contact phone numbers to call
to cancel order with clear deadline date printed in large FONT to make sure
consumers have that information with 14 days trail package being send out. I
have look for that numbers when I received 14 days trial cream, there wasn’t
one so I assume that no further action is need in my part.  No,  I
don’t go to every product that I purchase on line and check out website after I
received package.
6.     
Yes, I probally did agrred to
term unknowingly but most likely term of agreement was print  in small font and didn’t read closly or miss
it and I admit to that.
7.     
 I have learned hard lesson
and I will NEVER do business with NuvaLift in the future and will discourage
anyone I know of doing business with your company.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the...

offer I reviewed appear below.
I attached the email I originally emailed to Nuva lift (that was NEVER responded to, by the way). I WAS told when I finally reached someone that they tried to charge my account the day prior (8.28.14) of when I finally got ahold of them (8.29.14). That would have been the 13th day, as it was. That same person told me that I would keep trying to be charged, and if they couldnt get the money, I would go to collections. Yes, they said this. I was never given the opportunity to return the sample, or cancel my account. She told me she wouldnt cancel it until the $80+ dollars was received. Until I get something in writing from them stating the account is closed and there will be no more attempts on my account, I will not accept this as 'settled'. Maybe someone at Nuvalift should look at their calling records since it says in the beginning that the call is being recorded!!
Yes, I'm a little upset with their whole 'statement'.
Regards,
[redacted]

Complaint
ID: [redacted]We
would like to acknowledge receipt of Ms. [redacted]’s complaint, and
appreciate this opportunity to address it. The customer has filed a dispute
with her credit card company, and her account with us has been frozen. We
do apologize for any...

misunderstandings. Customer satisfaction is very important
to us, and we are continuously striving to streamline and perfect the quality
of our service. However, we do stand by our policies and regret that we are
unable to assist this customer further. Sincerely, NuvaLift
Management

We would like to acknowledge receipt of [redacted]’s complaint and appreciate the opportunity to address it.
At AM Labs every customer is given the right to try their first 30-day supply of NuvaLift without charge for the first 14 days. After the...

14-day trial period, if the
customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to notify a request for cancelation. If the customer keeps their 30-day supply after the 14 days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every 30 days thereafter.
 
The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on nuvalift.com, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly
on nuvalift.com where the customer ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
Specifically, this customer placed their order on 5/20/14. This is when they paid the initial $4.95 for shipping, and marks the start of their 14-day trial period.
Since we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s
supply on the 15th day, 6/4/14, when the trial period ended. The customer contacted our company on 6/5/14 to cancel their subscription. Their subscription was canceled but they were not issued a refund because this charge was in accordance with the Terms and Conditions agreed to upon placing their order.
We apologize for the misunderstanding, and willing to go ahead and refund the $84.87 for this complaint. However we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We state the terms and conditions clearly. Terms and conditions are located the website, and should be read as they are there for a reason. Please refer to our website. http://nuvalift.com

Please see the attached document for our response. 
February26, 2015ComplaintID: [redacted] We would like to apologize again for Ms. [redacted]
[redacted]’s experience with NuvaLift. The customer states that she did not haveenough time to try NuvaLift. As a courtesy, we would like to offer acomplimentary re-ship of a jar of NuvaLift Anti-Aging Complex. This jar will besent out once we receive an email to [redacted] that a suitable resolution has been reached.  Sincerely, NuvaLift Management

February 13, 2015Complaint ID:[redacted]We would like to acknowledge receipt of [redacted] complaint, and appreciate this opportunity to address it. When this customer made her complaint, she was still within her trial period and had only been charged $4.95 for...

shipping and handling. Customers who wish to cancel within their trial are requested to return the remainder of the product to us to avoid further charges. We contacted her with return instructions and received her product on 2/13/15. Her account has been cancelled with no further charges than the $4.95 for shipping and handling. Customer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our service. We thank this customer for her feedback and are glad we were able to successfully resolve her complaint. Sincerely,NuvaLift Management

This product advertising is a SCAM. I am stuck with an $85.00 charge on my credit card because their customer service says I did not read the "terms of agreement".
BE CAREFUL I saw an ad on AMAZON for free product, just pay the $4.95 shipping if I would answer an AMAZON survey questionnaire. The product came in the mail, then after 14 days I saw the charge on my credit card. The price of the product is ridiculous and is not worth the price.
DON'T GET STUCK IN THIS SCAM.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please refer to the attached receipt. No where does it state I would be charged an additional $89 dollars. It says the 30 day trial is free with SH of $4.99. I was unaware of a continued monthly product delivery, I even went to their website to ensure this was not the case because I would have cancelled it the same day.
Regards,
[redacted]

The customer has
the ability to cancel at anytime by calling our Customer Support Team or
emailing [email protected]. If a customer needs to contact customer
service, the phone number is listed on www.nuvalift.com, the
pamphlet they receive with their...

product.
The terms are disclosed clearly on www.nuvalift.com where the customer ordered their product.
The customer also has to click "I agree to the terms and conditions"
twice before the order is processed. If the customer does not "agree"
to the terms, the order will not process. The terms and conditions are disclosed
directly on the ordering website, not only on the bottom of the first page, but
also highlighted in a large white box on the second page where the customer
inputs their card information.
Specifically, this customer placed their order on 6/2/14.
This is when they paid the initial $4.95 for shipping, and marks the start of
their 14-day trial period. Since we did not receive a request for cancelation
and/or a returned product during the allotted trial period, the customer was
charged for the full-month’s supply on the 15th day, 6/16/14, when the trial period ended.
Unfortunately, the customer did not contact our company until 6/26/14
to cancel their subscription. The subscription was canceled but they were not
issued a refund because this charge was in accordance with the Terms and
Conditions agreed to upon placing their order. Our Customer Service
Reprsentative did offer the customer a 20% refund, but they declined.
 The customer then filed a chargeback against our company, requesting the bank to review the
charge on her behalf and decide whether to issue her a refund and force one from our company.
 Upon review, the bank sided with NuvaLift.com and did not issue this customer a refund. This is
due the the fact that Ms. [redacted] clearly had that chance to review the terms and conditions
before purchasing our product, and agreed to them upon placing the order.
We apologize for the misunderstanding, and are willing to ship out a complimentary bottle of
NuvaLift upon email confirmation to [email protected] that a
resolution has been reached. However, we stand by our policies and we would
like to reiterate that our customers accept the terms and conditions two
separate times before the order is processed.
 Sincerely,
 Nuvalift Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

November 21, 2014
Complaint ID: [redacted]
We would like to acknowledge receipt of Ms. [redacted]’s complaint, and appreciate this opportunity to address it. Our customers are sent their initial full 30-day supply of NuvaLift to try for the first 14-days without charge. On...

the 15th day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our NuvaLift Preferred Customer Club, where they receive a monthly supply every 30 days thereafter. Nowhere on our website do we claim to offer a free sample or a trial product, only a trial period to try our product.
At NuvaLift.com, we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlink. They are disclosed directly on the ordering website at the bottom of the page in size 12 font, and are also highlighted in a large white box on the second page where the customer inputs their card information (please see image on page 2). The customer has to click “I agree to the Terms and Conditions” twice before the order is processed. If the customer does not “agree” to those terms, the order will not go through. 
This customer placed her order on 8/20/14. This was when the initial $4.95 was paid for shipping and handling, and was also the start of the customer’s 14-day trial period. Since we did not receive a request for cancellation and/or a returned product during the allotted time, the customer was charged for the full month’s supply in her possession on 9/3/14. 
Unfortunately, the customer did not contact us until 11/6/14, after she had been sent two additional products, one in October and one in November. When she spoke to our Customer Support Representative, her account was cancelled and she was provided with a cancellation number. This prevented any further shipments or billings. 
The Customer Support Representative also was able to waive the restocking fee and offered the customer a full refund of $84.87 for two sealed products. Both refunds were processed on 11/11/14, when our shipping department received the returned package. On 11/12/14, the customer called to inquire about her refunds. She was told they had been processed the day before and that it usually takes 3-5 business days for the amount to show back into the account. 
We apologize for any misunderstandings. Customer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our service. However, we do stand by our policies and would like to reiterate that our customers accept the Terms and Conditions two separate times before the order is processed. 
Sincerely,
NuvaLift Mangement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The customer has the ability to cancel at anytime by calling our Customer Support 
Team or emailing [email protected]. If a customer needs to contact customer 
service, the phone number is listed on nuvalift.com, the pamphlet, and the package 
/>
the product is shipped in. The terms are disclosed clearly on nuvalift.com where the 
customer ordered their product. The customer has to also click "I agree to the terms 
and conditions" twice before the order is processed. If the customer does not "agree" 
to the terms, the order will not process. The terms and conditions are disclosed 
directly on the ordering website, not only on the bottom of the first page, but also 
highlighted in a large white box on the second page where the customer inputs their 
card information as well as sent out with the product.
Specifically, this customer placed their order on 11/30/13. This is when they paid 
the initial $4.95 for shipping, and marks the start of their 14-day trial period. Since 
we did not receive a request for cancelation and/or a returned product during the 
allotted trial period, the customer was charged for the full-month’s supply on the 
15th day, 12/14/13, when the trial period ended. 
[redacted] contacted our company on 2/12/14 to cancel her subscription. Her 
subscription was canceled but she was not issued a refund because this charge was 
in accordance with the Terms and Conditions agreed to upon placing her order. 
We are willing to go ahead and refund the $84.87 for this complaint, however we 
stand by our policies and we would like to reiterate that our customers accept the 
terms and conditions two separate times to process their orders. We state the 
terms and conditions clearly. Terms and conditions are located on the website, and 
should be read as they are there for a reason. Please refer to our website. http://
nuvalift.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Complaint ID: [redacted]
We would like to acknowledge receipt of Ms. [redacted]s complaint and appreciate the opportunity to address it. 
At Nuvalift.com every customer is given the right to try his or her first 30-day supply of NuvaLift without charge for...

the first 14 days. After the 14-day trial period, if the customer is dissatisfied with the product they are to contact our Customer Support Team via email or phone to request cancelation. If the customer keeps their 30-day supply after the 14 days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every 30 days thereafter. Nowhere on our website do we claim to offer a free sample, only a trial period to try our product. 
The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.nuvalift.com, the pamphlet they receive with their product. The terms are disclosed clearly on www.nuvalift.com where the customer ordered their product. The customer also has to click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information.
Specifically, this customer placed their order 8/22/14. This is when they paid the initial $4.95 for shipping, and marks the start of their 14-day trial period. Since we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 9/5/14, when the trial period ended. Unfortunately, the customer did not contact us to cancel their subscription until 8/16/14. The subscription was canceled at his time, but they were not eligible for a refund because the charge was in accordance with the Terms and Conditions agreed to upon placing their order. Please see the inserted checkout screen on page 2, which provides all informaiton the customer needs to make an informed purchasing decision. 
Out of courtesy, our supervisor offered this customer a 40% refund, in the amount of $33.95, for the product in her possession. In regards to the customer stating that we forced her into agreeing to this settlement, our superisor was merely explaining to her the process of filing a chargeback with her bank. When this happens, the bank becomes her representative and we are not allowed to issue a refund directly to the customer. Additionally, I have attached a scanned image of the box our poduct is sent out in, which does state all of the ingredients in our product.  
We apologize for the misunderstanding, however feel there is nothing more we can do at this point. We stand by our policies and would like to reiterate that our customers accept the terms and conditions two separate times before their order is processed. 
Sincerely,
Nuvalift Management

Total scam, I read carefully and somewhere there was fine print that they would charge $84+ monthly if you dont cancel your subscriptioin. When I called back within a day- I could not get anyone to answer the phone and stayed on hold a couple times forever. So I hung up.
When I called today they told me too bad, I didn't cancel soon enough.
I'm pretty computer savy and have my own online businesses and they took me! I was quie surprised with how careful I was initilaly.