NuvaLift

We would like to acknowledge receipt of *** ***’s complaint and appreciate the opportunity to address it
At AM Labs every
customer is given the right to try their first 30-day supply of NuvaLift without charge for the first daysAfter the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to notify a request for cancelationIf the customer keeps their 30-day supply after the days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every days thereafter
The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on nuvalift.com, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on nuvalift.com where the customer ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product
Specifically, this customer placed their order on 4/20/This is when they paid the initial $for shipping, and marks the start of their 14-day trial periodSince we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 5/4/14, when the trial period ended
Ms*** contacted our company on 5/5/to cancel her subscriptionHer subscription was canceled but she was not issued a refund because this charge was in accordance with the Terms and Conditions agreed to upon placing her order
We are willing to go ahead and refund the $for this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearlyTerms and conditions are located on the website, and should be read as they are there for a reasonPlease refer to our websitehttp://nuvalift.com

The customer has the ability to cancel at anytime by calling our Customer Support Team or
emailing [email protected] a customer needs to contact customer
service, the phone number is listed on www.nuvalift.com, the
pamphlet, and the package the product is
shipped inThe terms are disclosed
clearly on www.nuvalift.com where the customer ordered their
product
The customer also has to click "I agree to the terms and
conditions" twice before the order is processedIf the customer does not
"agree" to the terms, the order will not processThe terms and
conditions are disclosed directly on the ordering website, not only on the
bottom of the first page, but also highlighted in a large white box on the
second page where the customer inputs their card information as well as sent
out with the product
Specifically, this customer placed their order on 5/30/
This is when they paid the initial $for shipping, and marks the start of
their 14-day trial periodSince we did not receive a request for cancelation
and/or a returned product during the allotted trial period, the customer was
charged for the full-month’s supply on the 15th day, 6/14/14, when the trial period ended
At this time *** was automatically enrolled in the NuvaLift Preferred Customer Club where
customers are shipped out a fresh supply of NuvaLift every month
The customer contacted our company on 7/15/to cancel their
subscriptionTheir subscription was canceled but they were not issued a refund
because this charge was in accordance with the Terms and Conditions agreed to
upon placing their orderWe reviewed the account on 7/18/and issued a full
refund for this charge
Being that *** *** has already received a full refund
for this charge, we kindly ask that they consider this complaint resolvedWe
are willing to provide a transaction receipt proving the refund if requested
Please email [email protected] if this is of
interest
Sincerely,
Nuvalift Management

We would like to acknowledge receipt of *** Smith’s complaint and appreciate the
opportunity to address it.At AM Labs every
customer is given the right to try their first 30-day supply of NuvaLift
without charge for the first daysAfter the 14-day trial period, if the
customer is
dissatisfied with the product, they are to return the remainder
postmarked for return within their 14-day trial period and also contact our
Customer Support Team via email or phone to notify a request for cancelation
If the customer keeps their 30-day supply after the days, they are
automatically billed for the product in their possession on the 15th day and
then enrolled in our NuvaLift Preferred Customer Club where they are shipped
out and billed for a fresh monthly supply every days thereafter.The customer has the
ability to cancel at anytime by calling our Customer Support Team or
emailing [email protected] a customer needs to contact customer
service, the phone number is listed on nuvalift.com, the pamphlet,
and the package the product is shipped inThe terms are disclosed clearly
on nuvalift.com where the customer ordered their productThe
customer has to also click "I agree to the terms and conditions"
twice before the order is processedIf the customer does not "agree"
to the terms, the order will not processThe terms and conditions are
disclosed directly on the ordering website, not only on the bottom of the first
page, but also highlighted in a large white box on the second page where the
customer inputs their card information as well as sent out with the product
Specifically, *** placed her order on
5/26/This is when she paid the initial
$for shipping, and marks the start of her 14-day trial periodSince we
did not receive a request for cancelation and/or a returned product during the
allotted trial period, she was charged for the full-month’s supply on
the 15th day, 6/10/14, when the trial
period ended. *** contacted our company on
6/11/to cancel her subscriptionShe was not issued a refund at that time, but after further consideration she was given
a full refund on 6/15/We hope she will reconsider her complaint against us because she has already been provided with her ideal resolution, a full refund.
We apologize for the misunderstanding, and are going to
go ahead and refund the $for this complaintHowever we stand by our
policies and we would like to reiterate that our customers accept the terms and
conditions two separate times to process their ordersWe state the terms and
conditions clearlyTerms and conditions are located the website, and should be
read as they are there for a reasonPlease refer to our websitehttp://nuvalift.com*** please contact us at [email protected] if you would like us to send over the transaction receipt for the refund issued to you on 6/15/

We would like to acknowledge receipt of *** *** complaint and appreciate the opportunity to address it
At AM Labs every
customer is given the right to try their first 30-day supply of NuvaLift without charge for the first daysAfter the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to notify a request for cancelationIf the customer keeps their 30-day supply after the days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every days thereafter
The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on nuvalift.com, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on nuvalift.com where the customer ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product
Specifically, this customer placed their order on 4/14/This is when they paid the initial $for shipping, and marks the start of their 14-day trial periodSince we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 4/28/14, when the trial period ended
*** *** contacted our company on 5/1/to cancel her subscriptionHer subscription was canceled but she was not issued a refund because this charge was in accordance with the Terms and Conditions agreed to upon placing her orderWe offered *** *** a full refund if she returned the unopened product to us, but we never received it from her
We are willing to go ahead and refund the $for this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearlyTerms and conditions are located on the website, and should be read as they are there for a reasonPlease refer to our websitehttp://nuvalift.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The company continues to be disingenuous in their transactions and communications. For example, if I knew I had days, I would have followed through. To the contrary when they sent the product there was no mention of a day trial. In contrast there was another company offering an e-cigarette and it was clearly mentioned that they would charge a specific fee within an "X" number of days. Nuva lift did not do this, and I still remember the shock when they sneakily withdrew approx$from my checking account, and would have continued to do so, If I had not noticed the withdrawal on my account. This company needs to be stopped for their unsavory practices. They are ripping off seniors and anyone else they can. Regards,*** ***

May
5, 2015Complaint
ID: ***We
would like to acknowledge receipt of Ms*** ***’s complaint and appreciate
this opportunity to address itOur customers are sent their initial 30-day
supply of NuvaLift to try for the first days without chargeOn the 15th day, if the
customer has not contacted us, they are automatically billed for the
product in their possession and enrolled in our NuvaLift Preferred Customer
Club, where they receive a monthly supply every days thereafterNowhere on
our website do we claim to offer a free sample, sample size, trial size, or
free giftWe offer all customers a trial period to try our full sized productMany
of our customers do find us through third party websites or surveys, however
all customers are redirected to our secure website to review Terms and
Conditions and place their orderAt NuvaLift.com we do not hide our Terms and
Conditions in small, unreadable text or behind a hyperlinkThey are disclosed
directly on the ordering website at the bottom of the page in size font, and
are also highlighted in a large white box on the second page where the customer
inputs their credit card information (please see image on page 2)The customer
has to click on “I agree to the Terms and Conditions” twice before the order is
processedIf the customer does not “agree” to those terms, the order will not
go throughThis
customer placed her order on 11/19/This was when she paid $for
shipping and handling, and was the start of her 14-day trialOn 12/3/14, her
trial period was over and she was charged for the product in her possessionAs
a member of our monthly subscription program, she was sent another product on
1/2/15, 2/1/15, 3/3/15, 4/2/15, and 5/2/We
did not know the customer was unsatisfied until she emailed us on 5/4/Her
account was cancelled on this day and she was reminded of our Terms and
ConditionsThe customer was also informed that due to our Terms and
Conditions, she was ineligible for a refundWe
apologize for any miscommunication that may have occurredAs a courtesy, we
would like to offer a complimentary jar, which will be shipped out once we
receive an email to [email protected] that a
satisfactory resolution has been reachedCustomer
satisfaction is very important to us, and we are continuously striving to
streamline and perfect the quality of our serviceWe do stand by our policies
and would like to reiterate that our customers accept the Terms and Conditions
two separate times before the order is processedIt is also the customer’s
responsibility to contact us within that trial period if they are not satisfied
with our productSincerely, NuvaLift
Management

Please see attached
Thank you.July 28,
Complaint ID:
***
We would like to acknowledge receipt of Ms*** ***’s complaint and appreciate the opportunity to address it
At Nuvalift.com every customer is given the right to try his or her first 30-day supply of NuvaLift without charge for the first daysAfter the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to request cancelationIf the customer keeps their 30-day supply after the days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every days thereafter
The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.nuvalift.com, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on www.nuvalift.com where the customer ordered their productThe customer also has to click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product
Specifically, this customer placed their order on 5/28/This is when they paid the initial $for shipping, and marks the start of their 14-day trial periodSince we did not receive a request to cancel and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 6/12/14/14, when the trial period endedThe customer contacted our company on 7/16/14/to cancel their subscription, over a month after their first chargeFinally, their subscription was canceled at that time and a full refund of $was issued to the customer
We apologize for the misunderstanding, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times before the order is processedWe are willing to send out a complimentary bottle of NuvaLift to Ms*** if she is interested
Sincerely,
Nuvalift Management

This company charged my account for not one product but for two.I only received one product but before that, I IMMEDIATELY called to cancel since I saw misc charges coming instantly across on my card
They said I never called to cancel, they charged my card, I didn't receive the product and they came up with excuses to NOT return my moneyWas promised that it was cancelled the same day I ordered, that phone call "disappeared" I called again when I saw astronomical charges on my card and they promised me a FULL refund of that money, NOPE that phone call disappeared alsoCalled AGAIN, promised to send me a refund again and that I would receive confirmation that it was being processed within hours, BUT I GOT NOTHING AGAINCalled back AGAIN, this person told me that it was past the days so I could get a refund
Told me that since I received one of the products and didn't sent it back without opening it, that I wouldn't receive a refund and I would be charged the full amount of both.............NO ONE TOLD ME THAT I HAD TO SEND IT BACK.The notes in their system said that they told me I wouldn't receive a refund back and if I did, it would only be 50%, NOT TRUE not one person told me any of that at all....they just STOLE MY MONEY!

February25, 2015ComplaintID: *** We wouldlike to acknowledge receipt of Ms*** ***’s complaint and appreciate thisopportunity to address itOur customers are sent their initial 30-day supplyof NuvaLift to try for the
first days without chargeOn the 15thday, if the customer has not contacted us, they are automatically billed forthe product in their possession and enrolled in our NuvaLift Preferred CustomerClub, where they receive a monthly supply every days thereafterNowhere onour website do we claim to offer a free sample, sample size, trial size, orfree giftWe offer all customers a trial period to try our full sized product. AtNuvaLift.com we do not hide our Terms and Conditions in small, unreadable textor behind a hyperlinkThey are disclosed directly on the ordering website atthe bottom of the page in size font, and are also highlighted in a largewhite box on the second page where the customer inputs their credit cardinformation (please see image on page 2)The customer has to click on “I agreeto the Terms and Conditions” twice before the order is processedIf thecustomer does not “agree” to those terms, the order will not go through Thiscustomer began her trial on 1/31/We did not receive a request to cancel andso on 2/14/15, her account was charged the retail value of the product in herpossessionIn her complaint she states that she did not have enough time totry the product and return it to usIn instances where shipping takes longer thanusual, it is the customer’s responsibility to let us know and we are more thanhappy to extend the trial to give them the full daysWe also offerextensions for customers to return the product. We didnot hear from the customer until 2/16/15, after her trial period was overAtthat time, her account was cancelled and she was made aware of the Terms andConditionsWe do not accept returned products outside of the trial periodOn2/25/15, we received an unauthorized and open returned product from thecustomerUnfortunately, we are unable to offer a refund for this product Weapologize that the customer is not satisfied with our service and regret thatwe are unable to assist her furtherCustomer satisfaction is very important tous, and we are continuously striving to streamline and perfect the quality ofour serviceWe do stand by our policies and would like to reiterate that ourcustomers accept the Terms and Conditions two separate times before the orderis processedIt is also the customer’s responsibility to contact us withinthat trial period if they are not satisfied with our product Sincerely,NuvaLiftManagement

Specifically, this customer placed their order on 4/3/This is when they paid the
initial $for shipping, and marks the start of their 14-day trial periodSince
we did not receive a request for cancelation and/or a returned product during
the
allotted trial period, the customer was charged for the full-month’s supply on the
15th day, 4/17/14, when the trial period ended.
*** *** contacted our company on 4/23/to cancel her subscriptionHer
subscription was canceled and she was given a 30% refund of $at that time
and stated she was happy with that resolution.
We are willing to refund *** *** the remaining $for the cost of the product,
however we stand by our policies and we would like to reiterate that our customers
accept the terms and conditions two separate times to process their ordersWe state
the terms and conditions clearlyTerms and conditions are located on the website,
and should be read as they are there for a reasonPlease refer to our websitehttp:/
/nuvalift.com

Please see the attached document for our response.
January 2, Complaint ID: ***
class=""> We would like to acknowledge receipt of Ms*** ***’ complaint, and appreciate this opportunity to address itOur customers are sent their initial full 30-day supply of NuvaLift to try for the first 14-days without chargeOn the 15th day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our NuvaLift Preferred Customer Club, where they receive a monthly supply every days thereafterNowhere on our website do we claim to offer a free sample, only a trial period to try our product
At NuvaLift.com, we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlinkThey are disclosed directly on the ordering website at the bottom of the page in size font, and are also highlighted in a large white box on the second page where the customer inputs their card information (please see image on page 2)The customer has to click “I agree to the Terms and Conditions” twice before the order is processedIf the customer does not “agree” to those terms, the order will not go through
This customer placed her order on 12/2/14, which was the start date for her trial periodOn 12/16/14, when her trial period ended, she was automatically billed for the jar of NuvaLift since we did not receive a request to cancel
On 12/19/14, she called to cancel and was offered a refund of $because her product was open, which she agreed toThe customer support representative did not request the jar to be sent back to usOn 12/20/14, that refund was processed
In her complaint, the customer states that there is not enough product in the jar for daysCustomers are instructed to use a pea-sized portion at least once a day, focusing on the areas they would like to see improvement onMany customers use NuvaLift in the morning and again at night, and find they have enough for the entire month
We would like to apologize for any misunderstandings and we regret that we cannot offer a full refund because her product is openAs a courtesy, we would like to offer the customer $to bring her total refund amount to 50% of NuvaLift’s retail valueThis refund will be processed once we receive an email at [email protected] that a suitable resolution has been reached.
Customer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our serviceHowever, we do stand by our policies and would like to reiterate that our customers accept the Terms and Conditions two separate times before the order is processed.
Sincerely,
NuvaLift Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I think the business Nuvalift did the wright thing by refunding the money back to me in the name of good faithI thank them for understanding what I went through over this mix upAll I wanted was the free gift that was owed to me for taking the survey that was offeredAnd the only way I had to get my free gift was to check the box after I give them my credit card number and if I did not check the box I would have not gotten what I took the survey for anywaySo I have learned a good lesson about how things on the internet are not as good as they seem. Thank You Revdex.com of San Diego for helping my self and Nuvalift come to a resolution on this matter
Regards,
*** ***

The customer has the ability to cancel at anytime by calling our Customer Support
Team or emailing [email protected] a customer needs to contact customer
service, the phone number is listed on nuvalift.com, the pamphlet, and the package
/>
the product is shipped inThe terms are disclosed clearly on nuvalift.com where the
customer ordered their productThe customer has to also click "I agree to the terms
and conditions" twice before the order is processedIf the customer does not "agree"
to the terms, the order will not processThe terms and conditions are disclosed
directly on the ordering website, not only on the bottom of the first page, but also
highlighted in a large white box on the second page where the customer inputs their
card information as well as sent out with the product
Specifically, this customer placed their order on 3/28/This is when they paid
the initial $for shipping, and marks the start of their 14-day trial periodSince
we did not receive a request for cancelation and/or a returned product during the
allotted trial period, the customer was charged for the full-month’s supply on the
15th day, 4/11/14, when the trial period ended.
*** *** contacted our company on 5/5/to cancel her subscriptionHer
subscription was canceled but she was not issued a refund because this charge was
in accordance with the Terms and Conditions agreed to upon placing her order.
We are willing to go ahead and refund the $for this complaint, however we
stand by our policies and we would like to reiterate that our customers accept the
terms and conditions two separate times to process their ordersWe state the
terms and conditions clearlyTerms and conditions are located on the website, and
should be read as they are there for a reasonPlease refer to our websitehttp://
nuvalift.com

Complaint ID: ***
We would like to acknowledge receipt of Ms*** *** complaint and appreciate the opportunity to address it.
At Nuvalift.com every customer is given the right to try his or her first 30-day supply of NuvaLift without charge for the
first daysAfter the 14-day trial period, if the customer is dissatisfied with the product they are to contact our Customer Support Team via email or phone to request cancelationIf the customer keeps their 30-day supply after the days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every days thereafterNowhere on our website do we claim to offer a free sample, only a trial period to try our product.
The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.nuvalift.com, the pamphlet they receive with their productThe terms are disclosed clearly on www.nuvalift.com where the customer ordered their productThe customer also has to click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information
Specifically, this customer placed their order 9/1/This is when they paid the initial $for shipping, and marks the start of their 14-day trial periodSince we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 9/15/14, when the trial period endedThe customer contacted us on 9/16/to cancel her subscription, stating she wanted more time to try the product before being sent a new oneThe customer appeared to have understood our terms and conditions at this time, and addittionally agreed to stay on subscription at a discounted price of 40% off, and receive a new jar every months as opposed to every month.
The customer called back on 9/22/14, inquiring why she had been charged $We explained this charge was for the original jar of Nuvalift that she had received and was currently usingThe customer was upset by this, and in order to make up for the misunderstanding, we offered a 50% refund, a total of $42.44, to which the customer agreedThis refund was processed on 9/22/We feel that we have done everything possible to make up for the misunderstanding, however are unable to process a full refund as the charge was in accordance with the terms and conditions agreed to upon placing the orderAdditionally, the customer has in her possession an open and used jar of our product.
We apologize for the misunderstanding, however, stand by our policies and would like to reiterate that our customers accept the terms and conditions two separate times before the order is processedWe invite you to review the checkout screen, attached below, that every customer has the opportunity to review prior to placing his or her order
Sincerely,
Nuvalift Management

We would like to acknowledge receipt of Ms*** *** ***’s complaint, and appreciate this opportunity to address itOur customers are sent their initial full 30-day supply of NuvaLift to try for the first 14-days
without chargeOn the 15th day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our NuvaLift Preferred Customer Club, where they receive a monthly supply every days thereafterNowhere on our website do we claim to offer a free sample, only a trial period to try our product
At NuvaLift.com, we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlinkThey are disclosed directly on the ordering website at the bottom of the page in size font, and are also highlighted in a large white box on the second page where the customer inputs their card information (please see image on page 2)The customer has to click “I agree to the Terms and Conditions” twice before the order is processedIf the customer does not “agree” to those terms, the order will not go through
This customer placed her order on 9/23/This was when the initial $was paid for shipping and handling, and was also the start of the customer’s 14-day trial periodSince we did not receive a request for cancellation and/or a returned product during the allotted time, the customer was charged for the full month’s supply in her possession on the 15th day, 10/8/
However her payment was declined on 10/8/14, so our system tried again on 10/11/14, 10/14/14, and finally on 10/17/We then attempted to contact the customer to collect payment for the product she had been sent in SeptemberOur first call, on 10/23/14, was disconnected before the Customer Service Representative could speak with her
On 11/4/14, we were able to speak with the customer and agree upon a partial payment of $50.92, 60% of the product’s worth, but the customer said she was unable to pay at the momentShe was provided with our phone number to contact us when she couldAfter we didn’t hear from the customer, we attempted to contact her again on 11/11/14, and left a voicemail
In her complaint, the customer mentions the product smelling off and that it caused her skin to break outThis is very unusual and we would like to offer her a complimentary jar, as we strongly believe in the quality of our product
We apologize for the misunderstanding, and have cancelled the customer’s accountHowever, we stand by our policies and would like to reiterate that our customers accept the Terms and Conditions two separate times before the order is processed
Sincerely,
NuvaLift Mangement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I dispute claims that the T&Cs were evident and clearly identifiedI signed up via my mobile device for a "free" sample and did not see any large boxes or popupsAnd there was no communication with me by the company after sign up to remind me of this 30-day auto bill policyPerhaps enhancements have been made to the sign up process, and that would be applauded.
I do not want another complimentary sample as offered.
I was finally refunded, but only after threatening to alert my credit card to the unauthorized charge.
No further action is needed at this time.
Regards,
*** ***

We would like to acknowledge receipt of *** ***’s complaint and appreciate the opportunity to address it.
At AM Labs every customer is given the right to try their first 30-day supply of NuvaLift without charge for the first daysAfter the 14-day trial
period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to notify a request for cancelationIf the customer keeps their 30-day supply after the days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every days thereafter
The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on nuvalift.com, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on nuvalift.com where the customer ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product
Specifically, this customer placed their order on 6/20/This is when they paid the initial $for shipping, and marks the start of their 14-day trial periodSince we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 7/4/14, when the trial period ended.
Ms*** contacted our company on 7/7/to cancel her subscriptionHer subscription was canceled but she was not issued a refund at that time because this charge was in accordance with the Terms and Conditions she agreed to upon placing her order
We are willing to go ahead and refund the $for this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearlyTerms and conditions are located on the website, and should be read as they are there for a reasonPlease refer to our websitehttp://nuvalift.com

We would like to acknowledge receipt of *** ***’s complaint and appreciate the
opportunity to address it
At AM Labs every
customer is given the right to try their first 30-day supply of NuvaLift
without charge for the first daysAfter the 14-day trial period, if the
customer is dissatisfied with the product, they are to return the remainder
postmarked for return within their 14-day trial period and also contact our
Customer Support Team via email or phone to notify a request for cancelation
If the customer keeps their 30-day supply after the days, they are
automatically billed for the product in their possession on the 15th day and
then enrolled in our NuvaLift Preferred Customer Club where they are shipped
out and billed for a fresh monthly supply every days thereafter
The customer has the
ability to cancel at anytime by calling our Customer Support Team or
emailing [email protected] a customer needs to contact customer
service, the phone number is listed on nuvalift.com, the pamphlet,
and the package the product is shipped inThe terms are disclosed clearly
on nuvalift.com where the customer ordered their productThe
customer has to also click "I agree to the terms and conditions"
twice before the order is processedIf the customer does not "agree"
to the terms, the order will not processThe terms and conditions are
disclosed directly on the ordering website, not only on the bottom of the first
page, but also highlighted in a large white box on the second page where the
customer inputs their card information as well as sent out with the product
Specifically, *** placed her order on
5/27/This is when she paid the
initial $for shipping, and marks the start of her 14-day trial period
Since we did not receive a request for cancelation and/or a returned product
during the allotted trial period, she was charged for the full-month’s
supply on the 15th day, 6/11/14, when the
trial period ended. *** contacted our
company on 6/16/to cancel her subscriptionHer subscription was
canceled but she was not issued a refund because this charge was in
accordance with the Terms and Conditions agreed to upon placing her order
We are willing to
go ahead and refund the $for this complaintHowever we stand by our
policies and we would like to reiterate that our customers accept the terms and
conditions two separate times to process their ordersWe state the terms and
conditions clearlyTerms and conditions are located the website, and should be
read as they are there for a reasonPlease refer to our websitehttp://nuvalift.com

February 12, Complaint ID: ***
Roman', serif;"> We would like to acknowledge receipt of Ms*** ***’s complaint, and appreciate this opportunity to address itThe customer states that she has already filed a dispute with her credit card company, and so her account with us has been frozen We do apologize for any misunderstandingsCustomer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our serviceHowever, we do stand by our policies and regret that we are unable to assist this customer further Sincerely, NuvaLift Management

August 7,
Complaint ID: ***
"">We would like to acknowledge receipt of *** *** *** complaint and appreciate the opportunity to address it
At Nuvalift.com every customer is given the right to try his or her first 30-day supply of NuvaLift without charge for the first daysAfter the 14-day trial period, if the customer is dissatisfied with the product they are to contact our Customer Support Team via email or phone to request cancelationIf the customer keeps their 30-day supply after the days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every days thereafter
The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.nuvalift.com, the pamphlet they receive with their productThe terms are disclosed clearly on www.nuvalift.com where the customer ordered their productThe customer also has to click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information
Specifically, this customer placed their order on 6/2/This is when they paid the initial $for shipping, and marks the start of their 14-day trial periodSince we did not receive a request to cancel and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 6/16/14, when the trial period endedThe customer did not contact our customer support until 6/23/to cancel their subscriptionTheir subscription was canceled but they were not issued a refund because this charge was in accordance with the Terms and Conditions agreed to upon placing their order
We apologize for the misunderstanding, and are willing to refund $for this complaint upon confirmation a resolution has been reachedHowever we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe are also willing to send out a complimentary bottle of NuvaLift to *** *** *f she is interested
Sincerely,
Nuvalift Management