NuvaLift

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
This doesn't resolve anythingThere was No agreement on my part to pay anythingI said I don't have $for them, no need to call by Nov 11th because I won't have it then Now they are just lying about the conversationI don't want anymore of that stuffEvery time I try to use my face breaks outDon't want it.
No wonder they have complaints and an F ratingI
That's not the screen I saw when signing up for their garbage
This is what you seeI took a screen shot of what I remember seeing

Please see the attached document for our response.
March12, 2015ComplaintID: *** Weapologize that Ms*** *** *** is unsatisfied with our responseThetracking number attached to the product sent to the customer indicates that itwas delivered on 2/12/As stated in our Terms and Conditions, we are notresponsible for any delays or mistakes made by the postal service Becausethe product shows as delivered, we are unable to offer a full refund, howeveras a courtesy we can give the customer a refund of $50.92, which will beprocessed once we receive an email to *** that a suitable resolution has been reached Weapologize for any misunderstandingsCustomer satisfaction is very important tous, and we are continuously striving to perfect and streamline the quality ofour serviceHowever, we do stand by our policies Sincerely,NuvaLiftManagement

Please see attached.We would like to acknowledge receipt of *** ***’s complaint and appreciate the opportunity to address it
At AM Labs
every customer is given the right to try their first 30-day supply of NuvaLift without charge for the first daysAfter the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to notify a request for cancelationIf the customer keeps their 30-day supply after the days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every days thereafter
The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on nuvalift.com, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on nuvalift.com where the customer ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product
Specifically, this customer placed their order on 6/21/This is when they paid the initial $for shipping, and marks the start of their 14-day trial periodSince we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 7/6/14, when the trial period ended
Ms***s contacted our company on 7/7/to cancel her subscriptionHer subscription was canceled but she was not issued a refund because this charge was in accordance with the Terms and Conditions agreed to upon placing her order
We are willing to go ahead and refund the $for this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearlyTerms and conditions are located on the website, and should be read as they are there for a reasonPlease refer to our websitehttp://nuvalift.com

Please see attached
Thank you

October 8,
Complaint
ID: ***
We would like to acknowledge receipt of Ms*** ***’s complaint, and appreciate the opportunity to address it
At Nuvalift.com every
customer is given the right to
try his or her first 30-day supply of NuvaLift
without charge for the first daysAfter the 14-day trial period, if the
customer is dissatisfied with the product they are to contact our Customer
Support Team via email or phone to request cancelationIf the customer keeps
their 30-day supply after the days, they are automatically billed for the
product in their possession on the 15th day and then enrolled in our NuvaLift Preferred
Customer Club where they are shipped out and billed for a fresh monthly
supply every days thereafterNowhere on our website do we claim to offer a
free sample, only a trial period to try our product
The customer has
the ability to cancel at anytime by calling our Customer Support Team or
emailing [email protected] a customer needs to contact customer service,
the phone number is listed on www.nuvalift.com, the pamphlet they
receive with their productThe terms are disclosed clearly on www.nuvalift.com
where the customer ordered their productThe customer also has to click
"I agree to the terms and conditions" twice before the order is
processedIf the customer does not "agree" to the terms, the order
will not processThe terms and conditions are disclosed directly on the
ordering website, not only on the bottom of the first page, but also
highlighted in a large white box on the second page where the customer inputs
their card information
Specifically,
this customer placed her order 9/11/
This is when she paid the initial $for shipping, and marks the start of
the 14-day trial periodSince we did not receive a request for cancelation
and/or a returned product during the allotted trial period, the customer was
charged for the full-month’s supply on the 15th day, 9/25/14, when the trial period endedUnfortunately, the customer
did not contact us to cancel her subscription
until 9/29/14, which was outside of her trial period
I understand that Ms. *** states she had called us to cancel during her trial period, however she
was not able to provide us with a cancellation number or any other proof of
this callProtocol within our call center states that every caller must be
provided with a cancellation number while on the phone
Additionally, all calls
are time stamped in our system and we have no record of the customer calling us
prior to 9/29/We would have been happy to provide a full refund if she has
been able to provide us with a cancellation number, however this was not the
caseFor this reason, the subscription was canceled on 9/29/14, but she was not
issued a refund because the charge was in accordance with the Terms and Conditions
agreed to upon placing the order
We apologize for
the misunderstanding, and are willing to refund the $upon email
confirmation to [email protected] that a resolution has been reached
However, we stand by our policies and would like to reiterate that our
customers accept the terms and conditions two separate times before the order
is processed
Sincerely,
Nuvalift Management

The customer has the ability to cancel at anytime by calling our Customer Support
Team or emailing [email protected] a customer needs to contact customer
service, the phone number is listed on nuvalift.com, the pamphlet, and the package
/>
the product is shipped inThe terms are disclosed clearly on nuvalift.com where the
customer ordered their productThe customer has to also click "I agree to the terms
and conditions" twice before the order is processedIf the customer does not "agree"
to the terms, the order will not processThe terms and conditions are disclosed
directly on the ordering website, not only on the bottom of the first page, but also
highlighted in a large white box on the second page where the customer inputs their
card information as well as sent out with the product
Specifically, this customer placed their order on 4/17/This is when they paid
the initial $for shipping, and marks the start of their 14-day trial periodSince
we did not receive a request for cancelation and/or a returned product during the
allotted trial period, the customer was charged for the full-month’s supply on the
15th day, 5/1/14, when the trial period ended.
*** *** contacted our company on 5/15/to cancel her subscriptionHer
subscription was canceled but she was not issued a refund because this charge was
in accordance with the Terms and Conditions agreed to upon placing her order.
We are willing to go ahead and refund the $for this complaint, however we
stand by our policies and we would like to reiterate that our customers accept the
terms and conditions two separate times to process their ordersWe state the
terms and conditions clearlyTerms and conditions are located on the website, and
should be read as they are there for a reasonPlease refer to our websitehttp://
nuvalift.com

March20, 2015ComplaintID: *** We wouldlike to acknowledge receipt of Ms*** ***’ complaint and appreciate thisopportunity to address itOur customers are sent their initial 30-day supplyof NuvaLift to try for the first days without
chargeOn the 15thday, if the customer has not contacted us, they are automatically billed for theproduct in their possession and enrolled in our NuvaLift Preferred CustomerClub, where they receive a monthly supply every days thereafterNowhere onour website do we claim to offer a free sample, sample size, trial size, orfree giftWe offer all customers a trial period to try our full sized product. AtNuvaLift.com we do not hide our Terms and Conditions in small, unreadable textor behind a hyperlinkThey are disclosed directly on the ordering website atthe bottom of the page in size font, and are also highlighted in a largewhite box on the second page where the customer inputs their credit cardinformation (please see image on page 2)The customer has to click on “I agreeto the Terms and Conditions” twice before the order is processedIf thecustomer does not “agree” to those terms, the order will not go through Thiscustomer began her trial on 1/31/We did not receive a request to cancel andon 2/14/when the trial was over, she was charged for the jar in herpossessionAfter that charge had gone through, we still do not receive arequest to cancelOn 3/16/15, she was sent a second product as she had beenautomatically enrolled in our monthly subscription program We firstheard from the customer on 3/18/Her account was cancelled at this time andshe was explained our Terms and Conditions, which were agreed to at the time ofpurchaseOur Customer Support Representative explained that we are unable toaccept any returns outside of the trial period Weapologize for the inconvenience and apologize that we cannot refund this mostrecent chargeHowever as a courtesy, we will gladly send out a complimentaryjar once we receive an email to [email protected] that a suitable resolutionhas been reached. Customersatisfaction is very important to us, and we are continuously striving tostreamline and perfect the quality of our serviceWe do stand by our policiesand would like to reiterate that our customers accept the Terms and Conditionstwo separate times before the order is processedIt is also the customer’sresponsibility to contact us within that trial period if they are not satisfiedwith our product Sincerely,NuvaLiftManagement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***1, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Please see attached file. October 29,
Complaint ID:
Roman';">
We would like to acknowledge receipt of Ms*** ***’s complaint, and appreciate this opportunity to address itOur customers are sent their initial 30-day supply of NuvaLift to try for the first 14-days without chargeOn the 15th day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our NuvaLift Preferred Customers Club, where they receive a monthly supply every days thereafterNowhere on our website do we claim to offer a free sample, only a trial period to try our product
At NuvaLift.com, we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlinkThey are disclosed directly on the order website at the bottom of the page in size font, and are also highlighted in a large white box on the second page where the customer inputs their card information (please see pg2)The customer has to click “I agree to the Terms and Conditions” twice before the order is processedIf the customer does not “agree” to those terms, the order will not go through
This customer placed her order on 5/22/This was when the $was paid for shipping and handling, and was also the start of the customer’s 14-day trial periodSince we did not receive a request for cancellation and/or a returned product during the allotted time, the customer was charged for the full month’s supply in her possession on the 15th day, 6/6/14, and enrolled in our NuvaLift Preferred Customers ClubThat was why she was sent NuvaLift on 7/5/14, and 8/4/
If a customer wishes to cancel their subscription, either during or after the trial, all they have to do is call us at ###-###-#### or email us at [email protected] contact information can be found both on the website (www.nuvalift.com) and on the invoice that was received with the productWhen they call, if they are eligible for a refund, we provide a Return Merchandise Authorization number, which must be written on the returned packageWe received two packages from the customer on 8/12/Since there was no previous communication from the customer, she was not eligible for a refund and her account was cancelled that day
On 10/21/14, the customer called regarding her account, but was unable to provide her cancellation numberWe have no record of the customer contacting us previous to that dateOur Customer Service Representative received approval for a partial refund for $for each of the products she sent back, which the customer agreed toThe refund of $was processed that day, 10/21/
We apologize for the misunderstanding, and are willing to refund the $upon email confirmation to [email protected] that a resolution has been reachedHowever, we stand by our policies and would like to reiterate that our customers accept the Terms and Conditions two separate times before the order is processed
Sincerely,
NuvaLift Mangement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[No one can trial a product where you are only given days which includes the time it takes to process the order and the time it takes to go through the postal system It leaves barely a few days It is not a reasonable time frame.]
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,*** *** ***
I still think their ad is falsely advertisedIn their ad they do not mention anything about a day supply they just say trial sampleI have notified my bank not to honor their charges and they had me get a new bank card. They only issue I have now is with the *** company.Thank you

The customer has the ability to cancel at anytime by calling our Customer Support Team or
emailing [email protected] a customer needs to contact customer
service, the phone number is listed on www.nuvalift.com, the
pamphlet they receive with their
product
The terms are disclosed clearly on www.nuvalift.com where the customer ordered their product
The customer also has to click "I agree to the terms and conditions" twice before the order is processed
If the customer does not "agree" to the terms, the order will not process
The terms and conditions are disclosed directly on the ordering website, not only
on the bottom of the first page, but also highlighted in a large white box on the
second page where the customer
inputs their card information
Specifically, this customer placed their order on 6/30/
This is when they paid the initial $for shipping, and marks the start of
their 14-day trial periodSince we did not receive a request to cancel and/or
a returned product during the allotted trial period, the customer was charged
for the full-month’s supply on the 15th day, 7/14/14, when the trial period endedUnfortunately, the
customer did not contact our customer support until 8/18/to cancel their
subscriptionThe subscription was canceled but they were not issued a refund
because this charge was in accordance with the Terms and Conditions agreed to
upon placing their order
However, the customer did come to the agreement with our Customer Service Representative on this
day to send back one unopened bottle of NuvaLift for a full refundWe have yet to receive this bottle
and therefore have been unable to process the refund
We apologize for the misunderstanding, and would have been willing to offer a refund to settle the matter,
however the customer has an open chargeback case against our companyOnce this happens, it is up to the
bank to decide whether the customer is eligible for a refund and is out of our controlUpon filing a chargeback
against our company, the customer is requesting to be represented by the bank, leaving us unable to issue a refund
directly to the customerWe are very sorry, but unable to be of further assistance in this
matter
Lastly, NuvaLift.com stands by our policies and would like to reiterate that our customers accept the terms and
conditions two separate times before the order is processed
Sincerely,
Nuvalift Management

We would like to acknowledge receipt of *** *** complaint and appreciate the opportunity to address it
At AM Labs every
customer is given the right to try their first 30-day supply of NuvaLift without charge for the first daysAfter the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to notify a request for cancelationIf the customer keeps their 30-day supply after the days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every days thereafter
The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on nuvalift.com, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on nuvalift.com where the customer ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product
Specifically, this customer placed their order on 4/19/This is when they paid the initial $for shipping, and marks the start of their 14-day trial periodSince we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 5/3/14, when the trial period ended
*** *** contacted our company on 5/13/to cancel her subscriptionHer subscription was canceled but she was not issued a refund because this charge was in accordance with the Terms and Conditions agreed to upon placing her order
We are willing to go ahead and refund the $for this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearlyTerms and conditions are located on the website, and should be read as they are there for a reasonPlease refer to our websitehttp://nuvalift.com

October 27,
Complaint ID: ***
We would like to acknowledge receipt of Mr*** *** complaint, and appreciate this opportunity to address itOur customers are sent their first full 30-day supply of NuvaLift to try for the first 14-days without chargeOn the 15th
day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our NuvaLift Preferred Customer Club, where they receive a monthly supply every days thereafter.
If the customer wishes to cancel, our Customer Service Team is reachable both by phone at (877) 759-7349, and email at [email protected] phone number is listed on www.nuvalift.com, as well as on the invoice received with the productThis customer states that he emailed on 9/17/14, however we have no email from the customer, aside from the one he sent to us on 10/13/
At NuvaLift.com, we do not hide our Terms and Conditions in small, unreadable text or behind a *** They are disclosed directly on the ordering website, at the bottom of the page in size font, and also highlighted in a large white box on the second page where the customer inputs their card informationThe customer has to click “I agree to the Terms and Conditions” twice before the order is processedIf the customer does not “agree” to those terms, the order will not go through.
We have several ways of marketing our product online, but all customers are redirected to our website to place an order and review the Terms and Conditions, regardless of the site they were on beforeOur product can only be bought on our website, which explains the 14-day trial period clearly on the check-out screen (please see inserted image on page 2).
This customer placed his order on 9/11/14, and that was when he paid the initial $for shippingThis was also the start of his 14-day trial periodThe first contact we received from the customer was on 10/13/14, after his trial period ended on 9/25/14; all of our calls are time and date stampedDuring that call, the customer’s account was cancelled and he was provided with a cancellation numberOur Customer Service Representative also explained the Terms and Conditions to himWhile the customer requested to speak with a supervisor, he did not at that time request a refund for the product.
We apologize for this misunderstanding and in addition are very sorry for his wife’s bad reaction to NuvaLiftIt is a very uncommon occurrenceWe are willing to refund the customer the full $upon email confirmation to [email protected] that a resolution has been reachedHowever, we stand by our policies and would like to reiterate that our customers accept the terms and conditions two separate times before the order is processed.
Sincerely,
Nuvalift Management

The customer has the ability to cancel at anytime by calling our Customer Support
Team or emailing [email protected] a customer needs to contact customer
service, the phone number is listed on nuvalift.com, the pamphlet, and the package
/>
the product is shipped inThe terms are disclosed clearly on nuvalift.com where the
customer ordered their productThe customer has to also click "I agree to the terms
and conditions" twice before the order is processedIf the customer does not "agree"
to the terms, the order will not processThe terms and conditions are disclosed
directly on the ordering website, not only on the bottom of the first page, but also
highlighted in a large white box on the second page where the customer inputs their
card information as well as sent out with the product
Specifically, this customer placed their order on 4/6/This is when they paid the
initial $for shipping, and marks the start of their 14-day trial periodSince
we did not receive a request for cancelation and/or a returned product during the
allotted trial period, the customer was charged for the full-month’s supply on the
15th day, 4/20/14, when the trial period ended.
*** *** contacted our company to cancel her subscription on 4/22/Her
subscription was canceled at that time*** *** filed a chargeback against our
company on 6/6/14, and the matter is now out of our hands as the bank is handling
itWe are willing to reconsider this case once the bank considers the dispute
resolved
We would like to reiterate that our customers accept the terms and conditions two
separate times to process their ordersWe state the terms and conditions clearly.
Terms and conditions are located on the website, and should be read as they are
there for a reasonPlease refer to our websitehttp://nuvalift.com

We would like to acknowledge receipt of *** *** complaint and appreciate the opportunity to address it
At AM Labs every
customer is given the right to try their first 30-day supply of NuvaLift without charge for the first daysAfter the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to notify a request for cancelationIf the customer keeps their 30-day supply after the days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every days thereafter
The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on nuvalift.com, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on nuvalift.com where the customer ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product
Specifically, this customer placed their order on 4/9/This is when they paid the initial $for shipping, and marks the start of their 14-day trial periodSince we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 4/23/14, when the trial period ended
*** *** contacted our company on 5/15/to cancel her subscriptionHer subscription was canceled but she was not issued a refund because this charge was in accordance with the Terms and Conditions agreed to upon placing her orderBecause *** *** filed a chargeback against our company, this matter is currently out of our hands

Thank you . I phoned NuvaLift this morning and canceled
all future transactions. The woman who answered was a bit snippy, and she quickly offered me a deal, which I declined. She likely works on commission, poor dear. But because I was one of their dupes, I can't be too harsh.Anyway, she said she had canceled my future orders and charges to my VISA card, and I hope it's closed. If I have more problems, you can be sure you will hear from me.Thank you....*** ***, Dec

We would like to acknowledge receipt of *** *** *omplaint and appreciate the opportunity to address it
At AM Labs every
customer is given the right to try their first 30-day supply of NuvaLift without charge for the first daysAfter the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to notify a request for cancelationIf the customer keeps their 30-day supply after the days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every days thereafter
The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on nuvalift.com, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on nuvalift.com where the customer ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product
Specifically, this customer placed their order on 3/27/This is when they paid the initial $for shipping, and marks the start of their 14-day trial periodSince we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 4/11/14, when the trial period ended
*** *** contacted our company on 5/20/to cancel her subscriptionHer subscription was canceled but she was not issued a refund at that time because the charges on her account are in accordance with the Terms she agreed to upon placing her order
We are willing to go ahead and refund the $for this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearlyTerms and conditions are located on the website, and should be read as they are there for a reasonPlease refer to our websitehttp://nuvalift.com

April 3,
2015Complaint
ID: ***We would
like to acknowledge receipt of Ms*** ***’s complaint and appreciate this
opportunity to address itOur customers are sent their initial 30-day supply
of NuvaLift to try for the first days without chargeOn the 15th day, if the
customer has not contacted us, they are automatically billed for the
product in their possession and enrolled in our NuvaLift Preferred Customer
Club, where they receive a monthly supply every days thereafterNowhere on
our website do we claim to offer a free sample, sample size, trial size, or
free giftWe offer all customers a trial period to try our full sized productAt
NuvaLift.com we do not hide our Terms and Conditions in small, unreadable text
or behind a hyperlinkThey are disclosed directly on the ordering website at
the bottom of the page in size font, and are also highlighted in a large
white box on the second page where the customer inputs their credit card
information (please see image on page 2)The customer has to click on “I agree
to the Terms and Conditions” twice before the order is processedIf the
customer does not “agree” to those terms, the order will not go throughAdditionally,
we are not affiliated with or sponsored by any companies or celebritiesThis
customer began her trial period on 1/24/and was selected for an extended trial,
which ended on 2/18/On 3/25/15, she was sent a second product as a member
of our monthly subscription programThe customer first contacted us on
3/26/Her account was cancelled and no refund was requestedWe
apologize for any misunderstandings that may have occurred and regret that the
customer is unsatisfiedUnfortunately as she is outside of her trial period,
we are unable to offer a refund, but we can guarantee the account has been
cancelled and we will send out a complimentary jar as a courtesyThis will be
shipped once we receive an email to [email protected] that a suitable resolution
has been reachedCustomer
satisfaction is very important to us, and we are continuously striving to
streamline and perfect the quality of our serviceWe do stand by our policies
and would like to reiterate that our customers accept the Terms and Conditions
two separate times before the order is processedIt is also the customer’s
responsibility to contact us within that trial period if they are not satisfied
with our productSincerely, NuvaLift
Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please refer to previous complaint filed with the Revdex.com, March 10, Complaint ID: ***I had previously filed a complaint with NuvaLift in February To resolve my complaint I asked for a letter of apology from the company as well as a full refundI listed the Complaint ID above so you would be able to view all details from both sidesThe reason I am filing a new complaint is because NuvaLift stated in their 2nd response to the first complaint that they, as a courtesy, would honor the offered refund of $once they received an email to ***No other restrictions or conditions were listed in their letter in which the offer was madeI contacted Nuvalife via email April 9th to *** as they required to ask for the courtesy refundI was told that the offer is no longer availableI am happy to provide you the emails if you'd like me toSurely something can be done at this point as I feel NuvaLift is continuing to deceive othersThey called me a liar, just not in those exact words, by stating that they didn't record my call that I DID make to Nuvalift within the days which is what needed to happen for me to receive a refund & now they are trying to get away with not even honoring the courtesy offer they made by placing conditions on the refund, conditions that are NOT written in their repsonse from made in the 1st complaintBased on their response the Revdex.com in the 1st complaint states, "The Revdex.com has determined that the company’s response exhibits an understanding of your grievance & addresses the disputed issuesTherefore, the Revdex.com has decided to close your complaintWe regret if we were unable to achieve a mutually satisfying resolution in this case." That being said, they have not shown any exhibition of understanding and/or grievance this has caused meThe fact that they close their correspondence using the word "sincerely" is an insult to meNuvaLift is good at apologizing but I've not seen any action taken.1) Ltr of Apology from NuvaLift 2) Full Refund of Product Charge- $3) For not keeping their word based on letter response by NuvaLift to Revdex.com & for the misuse of my time (1st complaint-Complaint ID: ***)- $March 10, Complaint ID: *** Paragraph from response from NuvaLift in first complain"We are very sorry that the customer is unsatisfied with our product and our serviceAs a courtesy, we will still honor the offered refund of $25.46, which will be processed once we receive an email to *** that a suitable resolution has been reached." Sincerely, NuvaLift Management
Regards,
*** ***