NuvaLift

Nuvalift is a Con company They advertise a day FREE trial to sample their product It took before I received it Tested it for three day and then went onto my online banking only to see where they had taken out $from my accountSample product was $postage and handling only
After a heated conversation with this so called representative, she had the nerve to say that I had opened the product so therefor I am liable to pay $for that small jar of nothingOh, and by the way the day trial starts when they first send it to youSo if it takes days to reach you, you only have days to decide and say "no thank you" There is no way you can possibly tell if you want this product in four days.It is certainly not a DAY TRIAL She agreed that they would put back in my account half of the amount $as I had opened it already!! I cannot believe how cunning and unscrupulous Nuvalift is Please people do not get conned by this disgusting selling pitch Jane A***

Please see attached.
Thank youJuly 25,
Complaint ID: ***
We would like to acknowledge receipt of Mr*** ***’s complaint and appreciate the opportunity to address it
At AM Labs every customer is given the right to try their first 30-day supply of NuvaLift without charge for the first daysAfter the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to request cancelationIf the customer keeps their 30-day supply after the days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every days thereafter
The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.nuvalift.com, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on www.nuvalift.com where the customer ordered their productThe customer also has to click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product
Specifically, this customer placed their order on 6/27/This is when they paid the initial $for shipping, and marks the start of their 14-day trial periodSince we did not receive a request for to cancel and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 7/11/14, when the trial period endedThe customer contacted our company on 7/16/14/to cancel their subscriptionTheir subscription was canceled but they were not issued a refund because this charge was in accordance with the Terms and Conditions agreed to upon placing their order
We apologize for the misunderstanding, and are willing to refund the $for this complaint upon confirmation that a resolution has been reachedHowever we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe are also willing to send out a complimentary bottle of NuvaLift to Mr*** if he is interested
Sincerely,
Nuvalift Management

This business is a scam Please do not get caught up in their webThey are a very sneaky company Do not do business with them please I will let as many people know about them because this is the world wide web and we don't have to rely on the Revdex.com to give our comments

Please see the attached document for our response.
February25, 2015ComplaintID: *** Wewould like to acknowledge receipt of Ms*** *** *** *** complaint,and appreciate this opportunity to address itOur customers are
sent theirinitial full 30-day supply of NuvaLift to try for the first 14-days withoutcharge Thiscustomer is still within her trial period and has not yet been charged anythingmore than the $for shipping and handling On2/19/15, when she called our company to cancel, our Customer SupportRepresentative informed her that she was still within the trial period.Customers who wish to cancel within their trial period are requested to returnthe remainder of the product to usOnce that product is received, the accountis cancelled outThis customer was given until 3/1/to send the product backand avoid further charges Tothis date, we have not received this customer’s product and her account isstill activeAs a courtesy, we will extend her end of trial date until 3/12/15to give her enough time to send it back to us Inher complaint, the customer states that she is unhappy with ***While wedo advertise with companies that have similar products to NuvaLift Anti-AgingComplex, we are a different company from ***We suggest that she contactthem directly regarding any issues she may have with them. Customersatisfaction is very important to us, and we are continuously striving tostreamline and perfect the quality of our service Sincerely,NuvaLiftManagement

We would like to acknowledge receipt of Ms*** ***’s complaint and appreciate the opportunity to address it.
At Nuvalift.com every customer is given the right to try his or her first 30-day supply of NuvaLift without charge for the first daysAfter the
14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to request cancelationIf the customer keeps their 30-day supply after the days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every days thereafter
The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.nuvalift.com, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on www.nuvalift.com where the customer ordered their productThe customer also has to click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product
Specifically, this customer placed their order on 6/28/This is when they paid the initial $for shipping, and marks the start of their 14-day trial periodSince we did not receive a request to cancel and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 7/12/14, when the trial period endedThe customer contacted our company on 7/22/to cancel their subscriptionTheir subscription was canceled but they were not issued a refund because this charge was in accordance with the Terms and Conditions agreed to upon placing their order.
We apologize for the misunderstanding, and are willing to refund $for this complaint upon confirmation a resolution has been reachedHowever we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe are also willing to send out a complimentary bottle of NuvaLift to Ms*** if she is interested
Sincerely,
Nuvalift Management

We would like to acknowledge receipt of Ms***
*** complaint and appreciate the opportunity to address itAt Nuvalift.com every
customer is given the right to try his or her first 30-day supply of NuvaLift
without charge for the first daysAfter the
14-day trial period, if the
customer is dissatisfied with the product they are to contact our Customer
Support Team via email or phone to request cancelation
If the customer keep their 30-day supply after the days, they are automatically billed for the
product in their possession on the 15th day and then enrolled in our NuvaLift
Preferred Customer Club where they are shipped out and billed for a fresh
monthly supply every days thereafterNowhere on our website do we claim to
offer a free sample, only a trial period to try our product
The customer has the ability to cancel at anytime by calling our Customer Support Team or
emailing [email protected] a customer needs to contact customer service,
the phone number is listed on www.nuvalift.com, the pamphlet they
receive with their productThe terms are disclosed clearly on www.nuvalift.com
where the customer ordered their productThe customer also has to click
"I agree to the terms and conditions" twice before the order is
processedIf the customer does not "agree" to the terms, the order
will not process
The terms and conditions are disclosed directly on the ordering website, not only on the bottom
of the first page, but also highlighted in a large white box on the second page where the customer inputs
their card information. Specifically, this customer placed their order 6/15/14. This is when they paid the initial
$for shipping, and marks the start of their 14-day trial periodSince we did not receive a request for cancelation
and/or a returned product during the allotted trial period, we attempted to charge the customer on 15th day, 6/29/14,
when the trial period ended
The customer must pay for the full-month’s supply in their possession, as we do not carry or send trial sized jars, contrary to
what Ms*** has statedHowever, since the charge was declined on 6/29/and consecutive times after, the customer still owes us for this
productOn 9/10/14, one of our agents reached out to the customer in an attempt to collect a payment for this debt, however the customer refused to
listen to our explanation and disconnected the callPlease see the screen shot below of the checkout page every customer must complete to order our product,
which thoroughly and easily explains our Terms and Conditions
We apologize for the misunderstanding, and have cancelled this account so that it will not be
sent to collectionsHowever, we stand by our policies and would like to
reiterate that our customers accept the terms and conditions two separate times
before the order is processed

We would like to acknowledge receipt of *** *** ***’s complaint and appreciate the opportunity to address it
At AM
Labs every customer is given the right to try their first 30-day supply of NuvaLift without charge for the first daysAfter the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to notify a request for cancelationIf the customer keeps their 30-day supply after the days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every days thereafter
The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on nuvalift.com, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on nuvalift.com where the customer ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product
Specifically, this customer placed their order on 3/19/This is when they paid the initial $for shipping, and marks the start of their 14-day trial periodSince we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 4/2/14, when the trial period ended
We have no record of *** *** calling our company to cancel her subscriptionHer subscription was automatically placed on hold after trying multiple times to charge her for the full month's supply in her possession after the trial period endedUpon reciept of this complaint, we are willing to remove *** *** from the collections dept if she agrees to remove her complaint against our companyWe apologize for the misunderstanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
PLEASE NOTE THAT MY DEBIT CARD USED TO ORIGINALLY PURCHASE THE PRODUCT HAS BEEN CHANGED AND SO I WOULD THEREFORE LIKE TO REQUEST A REFUND IN THE FORM OF A CHECK OR I CAN PROVIDE THE NEW DEBIT CARD INFORMATION
PLEASE LET ME KNOW WHEN THE CHECK HAS BEEN ISSUED
THANK YOU
Regards,
*** ***

December 18, Complaint ID: ***
serif;">We would like to acknowledge receipt of Ms*** *** ***’ complaint, and appreciate this opportunity to address itOur customers are sent their initial full 30-day supply of NuvaLift to try for the first 14-days without chargeOn the 15th day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our NuvaLift Preferred Customer Club, where they receive a monthly supply every days thereafterNowhere on our website do we claim to offer a free sample, sample size, trial size, or free giftWe offer all customers a trial period to try our full sized product At NuvaLift.com, we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlinkThey are disclosed directly on the ordering website at the bottom of the page in size font, and are also highlighted in a large white box on the second page where the customer inputs their card information (please see image on page 2)The customer has to click “I agree to the Terms and Conditions” twice before the order is processedIf the customer does not “agree” to those terms, the order will not go throughThis customer placed her order on 11/20/14, and was sent her jar of NuvaLift Anti-Aging ComplexWe did not hear from the customer within the trial periodOn 12/4/14, she was charged $for the product she had in her possessionAfter noticing this charge, the customer did not contact us to come to a resolution, but instead went directly to her bankOn 12/10/14, she was fully refunded and not required to send the product back to usSince this customer was already refunded $and has kept the product, we offer our apologies for the misunderstandingCustomer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our serviceHowever, we do stand by our policies and would like to reiterate that our customers accept the Terms and Conditions two separate times before the order is processed. Sincerely, NuvaLift Mangement

We would like to acknowledge receipt of *** ***’s complaint and appreciate the opportunity to address it
At AM Labs every customer is given the right to try their first 30-day supply of NuvaLift without charge for the first daysAfter the 14-day
trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to notify a request for cancelationIf the customer keeps their 30-day supply after the days, they are automatically billed for
the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for
a fresh monthly supply every days thereafter.
The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on nuvalift.com, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly
on nuvalift.com where the customer ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product
Specifically, this customer placed their order on 5/21/This is when they paid the initial $for shipping, and marks the start of their 14-day trial period
Since we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s
supply on the 15th day, 6/5/14, when the trial period endedThe customer contacted our company on 6/23/to cancel their subscriptionTheir subscription was canceled but they were not issued a refund because this charge was in accordance with the Terms and Conditions agreed to upon placing their order
We apologize for the misunderstanding, and are going to go ahead and refund the $for this complaintHowever we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearlyTerms and conditions are located the website, and should be read as they are there for a reasonPlease refer to our websitehttp://nuvalift.com

Nuvalift sent an email with DrOz site advertising offering of a free trial product...just pay $shipping and handling
I foolishly did not go to their website In the contract it states that you have days to cancel I was unable to reach them via their phone number until the 15th day I asked my bank for help and they did an investigation Unfortunately, I furthered my ignorance by failing to check again and discovered that unused portions had to be mailed back...because the container was cracked, I didn't do so
In my few days using the product I discovered it was no better than any drug store facial cream
A rather expensive lesson in my own naiveté at $
I have since located many complaints about the misleading advertising from this Australian company

Complaint ID: ***
We would like to acknowledge receipt of MsJodene Shar’s complaint, and appreciate this opportunity to address itOur customers are sent their first full 30-day supply of NuvaLift to try for the first 14-days without chargeOn the 15th day, if the
customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our NuvaLift Preferred Customer Club, where they receive a monthly supply every days thereafterNowhere on our website do we claim to offer a free sample, only a trial period to try our product.
If the customer wishes to cancel, our Customer Service Team is reachable both by phone at *** *** and email at [email protected] phone number is listed on www.nuvalift.com, as well as on the pamphlet enclosed with the product received.
At NuvaLift.com, we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlinkThey are disclosed directly on the ordering website, at the bottom of the page in size font, and also highlighted in a large white box on the second page where the customer inputs their card informationThe customer has to click “I agree to the Terms and Conditions” twice before the order is processedIf the customer does not “agree” to those terms, the order will not go through.
We believe the statement that this customer found out about our product through an advertisement on ***, as this is common of our customersHowever, we do not believe she was denied the chance to fully read and understand all necessary information prior to making her purchaseWe have several ways of marketing our product online, but all customers are redirected to our website to place an order and review the Terms and Conditions, regardless of the site they were on beforeOur product can only be bought on our website, which explains the 14-day trial period clearly on the check-out screen (please see inserted image on page 2).
This customer placed her order on 9/12/14, and that was when she paid the initial $for shippingThis was also the start of her 14-day trial periodOur records indicate that the first call we received from her was on 9/30/14; all of our calls are time and date stampedI can assure you had she called before that, her account would have been cancelled or her trial period extendedAll of our representatives are thoroughly trained on the protocol for handling customers who call and want information regarding the subscription service.
Since we did not receive a request for cancellation and/or a returned product during the allotted trial period, she was charged on the 15th day, 9/26/14, for the full month’s supply she was sentShe contacted us on 9/30/to cancel her subscription, which we did, but she was not eligible for a refund because the charge was in accordance with the Terms and Conditions previously agreed uponIn an attempt to act in good faith and to apologize for the misunderstanding, our company offered this customer a 50% refund ($42.44) to meet her halfwayUnfortunately, she denied this offer.
We apologize for this misunderstanding, and are willing to refund the full $upon email confirmation to [email protected] that a resolution has been reachedHowever, we stand by our policies and would like to reiterate that our customers accept the terms and conditions two separate times before the order is processed.
Sincerely,
Nuvalift Management

February3, 2015ComplaintID: *** Wewould like to apologize again for *** *** *** experience withNuvaLift, and would like to take this time to address the issues brought up inher rejection of our previous letter Thecustomer mentions that the offer came through as a rewards program fromWalgreensMany of our customers do find us through third-party websites orsurveys, however all customers are redirected to our secure website andpresented with our Terms and ConditionsAs previously stated, the order willnot process until the Terms and Conditions have been agreed to Shealso states that she wasn’t aware to cancel within daysOur customers areshipped a 30-day supply of NuvaLift for a period of daysCustomers aregiven two weeks to decide if NuvaLift is something they’d like to continuereceiving, not days Thiscustomer paid $on 11/21/for shipping and handlingOn 12/6/14, she wascharged the retail value of the jar of NuvaLift she received in November, whichwas $We did not send out a second product until 1/5/15, which was thesecond charge of $ Unfortunately,we are only able to offer the refund of $for the most recent sealed jarthat the customer receivedAs a courtesy, we can process a refund of $33.95for the first charge of $The customer is requested to contact us at*** *** or at [email protected] forinstructions on how to return that product Customersatisfaction is very important to us, and we are continuously striving tostreamline and perfect the quality of our serviceWe do stand by our policiesand would like to reiterate that our customers accept the Terms and Conditionstwo separate times before the order is processedIt is also the customer’sresponsibility to contact us within that trial period if they are not satisfiedwith our product Sincerely,NuvaLiftManagement

I am in receipt of your response dated Aug 7, I accept your offer to refund $to my accountThis will resolve my complaint*** ***

Please see attached.
Thank you.July 25,
Complaint ID:
***
We would like to acknowledge receipt of Mr*** ***’s complaint and appreciate the opportunity to address it
At AM Labs every customer is given the right to try their first 30-day supply of NuvaLift without charge for the first daysAfter the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to request cancelationIf the customer keeps their 30-day supply after the days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every days thereafter
The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.nuvalift.com, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on www.nuvalift.com where the customer ordered their productThe customer also has to click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product
Specifically, this customer placed their order on 6/27/This is when they paid the initial $for shipping, and marks the start of their 14-day trial periodSince we did not receive a request for to cancel and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 7/11/14, when the trial period endedThe customer contacted our company on 7/16/14/to cancel their subscriptionTheir subscription was canceled but they were not issued a refund because this charge was in accordance with the Terms and Conditions agreed to upon placing their order
We apologize for the misunderstanding, and are willing to refund the $for this complaint upon confirmation that a resolution has been reachedHowever we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe are also willing to send out a complimentary bottle of NuvaLift to Mr*** if he is interested
Sincerely,
Nuvalift Management

I do not recommend that you order any product from NuvaLift I placed a 15-day trial order with Nuvalift on March 17, 2014, with the understanding that I could cancel at the end of the trial period, with no further obligation On April 7, 2014, I called to cancel the program I was given a cancellation number and was told that I would not receive anymore product and would not receive any additional billing I recently received my credit card bill and on March 31, 2014, I was charged $ NuvaLift's explanation for the charge was that the 15-day trial period begins on the day the order is placed, not the day that you begin using the product, and that I agreed to those terms when I placed the order Shame on me for thinking that a 15-day trial means USING the product for days In my opinion, a company can't be too confident of its product if it has fine-print rules like this

We would like to acknowledge receipt of *** *** complaint and appreciate the opportunity to address it.
At AM Labs every
customer is given the right to try their first 30-day supply of NuvaLift
without charge for the first daysAfter the 14-day trial period, if the
customer is dissatisfied with the product, they are to return the remainder
postmarked for return within their 14-day trial period and also contact our
Customer Support Team via email or phone to notify a request for cancelation
If the customer keeps their 30-day supply after the days, they are
automatically billed for the product in their possession on the 15th day and
then enrolled in our NuvaLift Preferred Customer Club where they are shipped
out and billed for a fresh monthly supply every days thereafter
The customer has the
ability to cancel at anytime by calling our Customer Support Team or
emailing [email protected] a customer needs to contact customer
service, the phone number is listed on nuvalift.com, the pamphlet,
and the package the product is shipped inThe terms are disclosed clearly
on nuvalift.com where the customer ordered their productThe
customer has to also click "I agree to the terms and conditions"
twice before the order is processedIf the customer does not "agree"
to the terms, the order will not processThe terms and conditions are
disclosed directly on the ordering website, not only on the bottom of the first
page, but also highlighted in a large white box on the second page where the
customer inputs their card information as well as sent out with the product
Specifically, Ms*** placed her order on 5/3/This is when she paid the initial $for shipping, and it marks the start of the 14-day trial periodSince we did not receive a request for cancelation and/or a returned product during the allotted trial period, she was charged for the full-month's supply on the 15th day, 5/18/14, when the trial period ended. Ms*** contacted our company on 5/27/to cancel her subscriptionHer subscription was canceled but a refund was not issued because the charge was in accordance with the Terms and Conditions she agreed to upon placing their order
We apologize for the misunderstanding, and are willing to go ahead and refund the $for this complaintHowever, we stand by our policies and we would like to reiterate that our customers accept the Terms and Conditions two separate times to process their ordersWe state the Terms and Conditions clearlyThey are located on the website and are there for a reasonPlease refer to our website www.nuvalift.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

January 23, 2015Complaint ID: ***We would like to acknowledge receipt of *** *** *** complaint, and appreciate this opportunity to address itOur customers are sent their initial full 30-day supply of NuvaLift to try for the first 14-days without chargeOn the 15th
day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our NuvaLift Preferred Customer Club, where they receive a monthly supply every days thereafterNowhere on our website do we claim to offer a free sample, sample size, trial size, or free giftWe offer all customers a trial period to try our full sized product. At NuvaLift.com, we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlinkThey are disclosed directly on the ordering website at the bottom of the page in size font, and are also highlighted in a large white box on the second page where the customer inputs their card information (please see image on page 2)The customer has to click “I agree to the Terms and Conditions” twice before the order is processedIf the customer does not “agree” to those terms, the order will not go through. This customer began her trial when she placed her order on 11/26/During her trial period, we did not receive a request to cancel or a returned product, and so on 12/10/14, her account was charged for the full sized product she received. She contacted us on 1/2/During this call, her account was cancelledBecause her product was open, our Customer Support Representative was unable to offer a full refundInstead she offered a 50% refundThe customer did not accept this amount and proceeded to file a dispute with her bank. We do apologize that the customer was not satisfied with our offer of a refundHowever, since the customer did continue to file a dispute with her bank, her account with us has been frozen and we are unable to further assist her. Customer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our serviceWe do stand by our policies and would like to reiterate that our customers accept the Terms and Conditions two separate times before the order is processedIt is also the customer’s responsibility to contact us within that trial period if they are not satisfied with our product. Sincerely,NuvaLift Management

Please see the attached document for our response.
March10, 2015ComplaintID: *** We wouldlike to acknowledge receipt of Mr*** ***’ complaint and appreciate thisopportunity to address itOur customers are sent their initial
30-day supplyof NuvaLift to try for the first days without chargeOn the 15thday, if the customer has not contacted us, they are automatically billed for theproduct in their possession and enrolled in our NuvaLift Preferred CustomerClub, where they receive a monthly supply every days thereafterNowhere onour website do we claim to offer a free sample, sample size, trial size, orfree giftWe offer all customers a trial period to try our full sized product. AtNuvaLift.com we do not hide our Terms and Conditions in small, unreadable textor behind a hyperlinkThey are disclosed directly on the ordering website atthe bottom of the page in size font, and are also highlighted in a largewhite box on the second page where the customer inputs their credit cardinformation (please see image on page 2)The customer has to click on “I agreeto the Terms and Conditions” twice before the order is processedIf thecustomer does not “agree” to those terms, the order will not go through Thiscustomer began his trial on 1/4/15, which was when he paid the initial $4.95for shipping and handlingHis trial period was over on 1/18/Since we didnot hear from the customer within those two weeks, his account was charged forthe retail value of that jar and he was enrolled in our Preferred CustomersClubOn 2/17/15, he was sent a second jar of NuvaLift We firstreceived a call from the customer on 3/2/During this call, his account wascancelled and no refund was requestedThere is no record of a phone call oremail from him before that date. Weapologize for any miscommunication that may have occurredAs a courtesy, wewould like to offer a complimentary jar, which will be shipped out once wereceive an email to *** that a satisfactoryresolution has been reached Customersatisfaction is very important to us, and we are continuously striving tostreamline and perfect the quality of our serviceWe do stand by our policiesand would like to reiterate that our customers accept the Terms and Conditionstwo separate times before the order is processedIt is also the customer’sresponsibility to contact us within that trial period if they are not satisfiedwith our product Sincerely,NuvaLiftManagement