NYC Airporter

As per policy the tickets are non-refundableWe extended a courtesy and refunded half of the ticket even though BOTH trips of the ticket were usedI understand the passengers frustration, but the refund amount will not be ammended

I am in receipt of your information and it has been forwarded to the personnel who handles insurance claimsThey will be in touch shortly Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] By purchasing a ticket with Airporter NYC, we believed we entered into a contract to carry us and our luggage to the agreed destinationThe responsibility and care of our bags was left to the driver while the vehicle was in motion since no passenger has access to the storage area on the back of the shuttleAs a passenger we relied in good faith on the company (driver) to take us to our destination along with our bags In this case since our luggage were stored in an area that was only accessible to the driver, we therefore cannot transfer that responsibility to an X passenger with whom we have no business/contractIf there is a gap within the business practices of the organization, they may have the opportunity to update it by matching tags on the bags with the passenger (prior to their release) as other transportation/bus companies are already doing In the meantime, we are not satisfied with the response and are still seeking relief In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The passenger will be reimbursed for human error.$check request will be submitted

Good afternoon, We do apologize for this inconvenienceCan you provide the confirmation # from the ticket you purchasedBest regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: you have all information already available for shipping my suitcase to my homeaddress regards [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [As of today, I have not been contacted by anyone from the business contrary to what the representative of the business claimed on This is the third time I've been told to expect to be contacted by someone from the Insurance/Claim departmentHowever, nothing has ever happened] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good morning, Refund is pendingRespectfully,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:We feel that NYCA have been totally unprofessional and irresponsible in their attitude and response to the dilemma they allowed us to get into especially as this was an ongoing police investigation when we arrived at JFK and had been happening to several other people a week before we arrived If NYC Airporter admit to knowing this man was posing as a bogus employee why were we not told at the booking desk in JFK before we boarded the shuttle? Under the circumstances the derisory response after weeks of totally ignoring our telephone calls and e mails this is certainly not the outcome we expect or deserve.As a footnote there is still no apology from NYCA suggesting that we could be scamming them!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] & [redacted] ***

Good afternoon, We do apologizeYour refund request was submitted back on July.***I am not sure why you have not received your check.I have spoken with the accounting deptto investigateThey will mail a replacement outRegards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was told I could get a 100% refund if I filled out the form online a second timeThis is ridiculousIf I knew the second ride was going to be so awful then I would have requested my money back right then and thereI was getting ready to get on a hour flight and had no way to cancel anything OR research a way to find another shuttle for our return serviceHow dare this company reduce to give me my money back Especially after telling me I could get it back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good morning, The refund check was mailed out to [redacted] on [redacted] .It should have been received by nowRegards,

NYC Airporter is an irresponsible companyDuring my summer vacation, they lost my luggage and made promises to locate it before I boarded my flightNeedless to say, they did not locate my luggage and I had to make countless calls and e-mails in order to inquire if they had found my luggageThe manager stated that it would be returned because apparently the driver gave it to another passengerAfter waiting almost two months, I submitted a claim because they never did locate my luggageThey asked for me to list all valuables lost and the total was estimated to be $However, they responded that at this time they could only provide $The entire situation was handled very poorlyI will not ever use their services again

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: No indication of a refund from NYC Airporter has appeared on the credit card which incurred the expensePlease provide details on the method by which a refund was processed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]They are still not accepting responsibility for granting us safe passage on the journey which we paid forNYCA allowed a bogus representative to retrieve our luggage from the shuttle at [redacted] with no prior warning that there were bogus persons operating this scam All we are asking for is the $that we were scammed out of and $which we paid for the return journey and didn't use as we were too afraid to use the company again so we paid for another reputable company to return us As far as we are concerned this is the only way that the complaint will be resolvedThey have only apologised once on the [redacted] March when they replied In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] & [redacted] ***

Good morning, Per the company's terms of use, the company does accept any liability for luggage picked up by another customerAs it has happened in the past, if the missing piece of luggage is returned to the company, we will promptly return it the passenger Respectfully,

Good afternoon, The refund has been processed on our end [redacted] ***.Enquiry No : [redacted] Transaction No : [redacted] Refund Amount : $17.00Refrence No : [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: the luggage was in the businesses posessionThe business should have used reasonable methods to safeguard it and not release it to another without authenticationA simple claim slip issued at the time when the business takes the luggage in its possession would have been sufficient to prevent the complicit misappropriation of a customer's property In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good afternoon, A refund request was never received This is the 1st attemptRefunds are issued via cheque The request for the tickets has been submitted Regards,

Good morning,Per the company's terms of use, the company does accept any liability for luggage picked up by another customer. As it has happened in the past, if the missing piece of luggage is returned to the company, we will promptly return it the passenger. Respectfully,