NYC Airporter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
...


My credit card has NOT been refunded. Attached is a copy of my credit card record showing the most recent transactions as of today, August **, 2015. There are 2 charges of $32 made on July **, 2015 for NYC Airporter, but no refund/credit from NYC Airporter is shown after that date. NYC Airporter has not provided any evidence of their processing my refund of $64 (= 2 x $32).Thank you for your help.
Sincerely,
[redacted]

We do sympathize with the situation and the loss of valuable possessions. Unfortunately, we are not responsible for lost luggage. The drivers do not know which bag belongs to which passenger. It is the travelers responsibility to take their bags. If another passenger takes the wrong luggage, we...

can only wait for said person to contact us in order for us to make arrangements to have the luggages picked up and returned to its rightful owner. However, if we are not contacted, there is no way for us to track down the passenger, as we are a first come first come basis. Alot of the passengers are "walk-ups" and purchase their tickets on the spot with cash.
In this instance, there were no bags left on the vehicle, so it had to be taken by another passenger. To date, they have not contacted us. If and when they do, we will do all we can to return the luggage.

Good morning,
That is simply not true.
NYC Airporter has never accused nor implied that you were "scamming us". We have also apologized several time for the incident.
These scammers are out at different locations, we do not know when or where they will strike. But we have been cooperating with the police and their continued investigation.
Again, we apologize for this happening.
 
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:

They still have not mailed us the refund. Our address is:[redacted]
[redacted]
[redacted]
*Thank you very much.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: Hi, in Sept. * of 2014 I purchased 2 tickets ( for my aunt & uncle) to board the shuttle service (on Sept*, 2014), " NYC Airporter" to go to [redacted] Airport. I paid $26. On the day to use them they were told that the tickets conformation # was not valid, therefor they had to pay again with their own money. I called, emailed the company for my refund, Spoke to [redacted], ([redacted]) she stated she submitted my claim and I should here back from her. Another month goes by, no call, no email from her. I called her directly again and this time she states it's out of her hands, into "the accountant" I asked to speak to someone else, she stated there was no one else but her. It's now November and she is still telling me she does not know when will get my refund. my conformation # are [redacted], # [redacted]. I feel like this company is trying to get away with not giving me my refund.. Please help.Desired Settlement: I would just like my refund asap. Thank you.

Business

Response:

The refund request was submitted. We are checking with the accounting department on the status of the cheque.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

* This response is the same as before, "it's into the accountants hands" I would like to hear WHEN my check will be submitted. After 3 months I should get at least a date as to when I should get my refund. We are well passed 3-4 weeks. All I want is my refund. Thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by NYC Airporter regarding complaint ID [redacted].Sincerely,[redacted]

Review: I purchased tickets online through this company the morning of my departing flight. I gave myself two extra hours to find the pick-up location of this business and was unable to do so. I wrote down the exact pick-up location and the customer service information number beforehand. I called the customer service information after an hour of walking around looking for the business/representatives/or employees in and around penn station and no one had ever heard of this business or knew where to go for the pick up. I called the customer service representatives twice, one hung up on me and the other refused to give me my money back even though I could not find or use the services. I was told that the exact address was listed on their website. However, after an hour of searching was still unable to find this business at or around the location or obtain my money back.Desired Settlement: I used this service from the airport back to the city and they dropped us off at a different location than what was listed. This business is very disorganized and unprofessional. I want a refund on one of my tickets since I did not and could not use the half of the service that I paid for.

Review: I perchased a round trip ticket to la guardia airport from thier agent on [redacted] I received what I assumed was a reciept for the perchase unpon my return I gave the thier agent the confirmation no [redacted] he punch the no in twice then he asked me did I have the reciept I was givin as I said I thought it was a just a reciept so I may have tossed it. Iwas then informed I had to perchase another ticket after I got home I wondered how come he only charged me 13 dollars for a one way ticket insted of the $16 dollars it was the same agent I brought the orginal round trip ticket from strange.Desired Settlement: REPAYMENT OF MY $13 DOLLARS I FILED A COMPLIANT ON THIER WEB SIGHT LOOKING FOR A RESPONSE IN TEN DAYS NOTHING AS YET.

Business

Response:

I do apologize, but I am having a difficult time understanding your complaint.

Did you purchase a roundtrip ticket & subsquently lose the return portion? Or were you charged two different prices for a LGA ticket?

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

my problem is the compliant I filed [redacted] is not resolved I have not heard from airporter and yes I discarded the return receipt I was not told by their agent it was a return receipt

I want my $13 dollars back thank you

Sincerely,

Business

Response:

Without a receipt a refund can not be processed. With all transactions the tickets are accompanied by a receipt. We can use one or the other to verify purchase &/or offer refunds. We will need one to proceed.

Review: I purchased a round trip ticket online before my recent trip to Chicago. I printed out the ticket as requested & showed it to the on board bus attendant, who proceeded to decline the ticket because "the ticket was redeemed on 3/**/15". This is blatantly incorrect as the ticket was purchased for use on 3/**/15. After several minutes of discussion, he would not acknowledge my proof of online purchase via email or bank statement. I was forced to purchase an additional ticket to get to the airport, wasting my time & everyone else's around me. The attendant was rude, uncompromising, and handled the situation very poorly. I contacted them for a refund, to which they said I should receive a refund within 5 business days. I never received the credit card reimbursement.Desired Settlement: A full refund of my original online ticket purchase because it there was no consideration for my purchase, plus the on board ticket purchase due to the inconvenience it caused. A total of $40.

Business

Response:

The customer was informed, as his payment was made in cash, a cheque will have to mailed to him. All his information has been submitted. The refund can take approximately 4-5 weeks for delivery. He was also informed, as he did use 1 way of his online ticket, only the cash he paid for a one way ticket will be refunded; in the amount of $14.00

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and despite the full value not being refunded, I find that this resolution is satisfactory pending receipt of payment. This issue is not resolved until payment is received.

Sincerely,

Review: I paid in advance for transportation from LaGuardia airport to Port Authority (second stop in manhattan). The company advertised that it had pick-ups every 30 minutes. I waited 1 hour before boarding a bus. Upon boarding, my ticket was collected. At the first stop in Manhattan, the bus driver stated that everyone had to get off the bus. I argued, saying that we had not reached my destination. He explained that he was running behind and that he had to go back to the airport. If we remained on the bus, we would be taken back to the LaGuardia Airport. He said to wait for a shuttle at the Grand Central Terminal. I walked to my hotel instead since I had waited long enough. I paid for transportation between LaGuardia airport to port authority, and they did not deliver.Desired Settlement: I would like a refund for the $26 paid for myself and a companion for travel on 8/**/13 at 10am.

Consumer

Response:

At this time, I have not been contacted by NYC Airporter regarding complaint ID [redacted].

Sincerely,

Review: On June **, 2014, the individuals that were part of the above pre-paid roundtrip booking with NYC Airporter (four (4) adults and one (1) child) were on the return trip from Grand Central Station to LaGuardia Airport. Even though we were at the scheduled stop well in advance of the 9:00 a.m. departure, the shuttle that arrived had a maximum capacity of 10 passengers and, based on other passengers already in line ahead of us, we were told it could not accommodate my entire party. As a result, we were forced to wait for the next bus scheduled to arrive at approximately 9:30 a.m. At a minimum, this was terribly inconvenient given that we had arranged our morning to catch the 9:00 a.m. bus. More importantly, the advertising for your service is misleading--you ask passengers to be at the designated stop at the scheduled time--a condition we met--yet, your company failed to provide the proper vehicle to transport its passengers.

When the next bus did finally arrive and was fully loaded, the departure was then delayed to accommodate a passenger who, like us with the previous bus, was told there was no more room to fit him. There was a considerable discussion with NYC Airporter staff and this passenger who refused to wait for the next bus. Eventually, NYC Aiporter staff put him in the back of the bus even though there was not a seat available for him. This definitely sounds like a safety violation and a contravention of the rules. That aside, from a service standard, the bus was full of passengers and ready to go but, we were all held hostage until this mess was sorted out. We were all set further back in our departure as a result.

When we finally did get going, the driver did not get more than a couple of blocks before he pulled over and told us that the brakes on the vehicle were not functioning and that he could not proceed any further. We were all ordered off the bus. When asked how long we would have to wait for the next bus, we were given a vague and totally unhelpful 'it could take a while' answer from the driver.

It was now closer to 10:00 a.m.. With our flight being at 11:30 and given the uncertainty of New York traffic and no definite information or time for the next bus from NYC Airporter, we had no alternative but, to flag a passing taxi to get us to LaGuardia.

Any reasonable person will understand that a technical difficulty can happen at any time with your vehicles--I am less upset about this matter. I presume the service you offer runs smoothly and efficiently most of the time. This said, it did not work when I used it on June [redacted]. More frustrating however, is NYC Airporter not providing the service...for which we pre-paid...that it is advertising: we were at the Grand Central Station in time yet, we were denied access to the 9:00 a.m. bus simply because NYC Airporter did not provide the proper vehicle.

On June **. 2014, upon my return home, I sent an e-mail through the NYC Airporter Web site (which was the process I was instructed to follow from the company) detailing what happened as above and requesting a partial refund of my pre-paid fare. To this date, at no point, did I receive any confirmation from NYC Airporter that they had received my e-mail or that they were processing my request. When I was finally able to find a phone number (many of the numbers listed on the company Web site are not in operation and the '[redacted]' never seems to be functioning), I made several phone calls to the company to follow-up on my initial e-mail.

I made calls and spoke to different people on July [redacted], July [redacted], July [redacted], August [redacted], August [redacted] and August [redacted] to find out the status of my refund. I spoke to different people on each occasion. I also sent e-mails on several of these dates pleading with NYC Airporter to at least acknowledge that they have received my complaint and are working on it but, I never got a reply. On July [redacted], I was told that my refund request was being processed however, having not received a cheque, when I made follow-up calls, I was told it was an issue with the accounting department. On every occasion, the individuals I spoke to were terribly incompetent and unhelpful. They were always distracted during the call either speaking to other people or multi-tasking--I never had their full attention during the call--and I had to repeat my story over and over to correct the notes they had made. Worst of all, despite my repeated requests, I could not get anyone to put me through to a supervisor or a single contact person to escalate my complaint.

The "customer service" of NYC Airporter is abysmal. In truth, it is non-existent but, whatever poor excuse they have as a "customer service" department is absolutely atrocious. It is inexcusable for a consumer to have to make so many calls to follow-up on an issue that is entirely the fault of the company. It is even worse for the consumer to then get ignored. I fail to understand why in 2014 a physical cheque has to be issued when virtually every other merchant in a similar situation would simply reimburse the original credit card that was charged. Even if this is the process, what is even more incomprehensible is why NYC Airporter does not maintain proper communication with its consumers and why it takes so long to process a simple refund request--it is now 2 months later and I am still no closer to getting what is owed to me.

This is an absolute disgrace!Desired Settlement: First and foremost, NYC Airporter needs to issue an apology for the pathetic customer service I have received.

Most importantly, NYC Airporter needs to process my request and issue me a refund for the service I paid for in advance but never received. This is a bare minimum. NYC Airporter should reimburse me the full pre-paid fare to compensate for the time, aggravation and incredible inconvenience I have spent trying to get a resolution to this matter.

NYC Airporter needs to understand that in this day and age, consumer issues cannot simply be swept under the rug and ignored. Consumers have a multitude of ways through which they can give reviews of a company's service or lack therof. Going forward, consumers who are considering the use of your company's service read these reviews and take them into consideration. There are many competing options available to consumers--if they are not happy or do not confident in your company based on the experience of other consumers, they will seek alternatives.

Business

Response:

A refund cheque was issued twice, once on July [redacted]. Again on August [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

NYC Airporter claims to have sent two cheques but, I have yet to receive ANY cheques.

There should be absolutely no reason why I would not receive mail from NYC Airporter if it had in fact been sent. I routinely receive mail from the U.S. without any problems Moreover, despite numerous requests throughout this entire process, no one from NYC Airporter has bothered to contact me--NYC Airporter has my e-mail address, my phone number and my home address. How difficult would it be for them to contact me to follow-up?

This is completely unacceptable. I pre-paid in full via credit card for their services. NYC Airporter had no problems collecting my money immediately however, look at the ridiculous delay when it comes to processing a refund. Why is it even necessary to issue an actual cheque when I paid by credit card.

If NYC Airporter is having so much trouble mailing a letter to Canada, they need to send me my refund by courier. Obviously, if they are sending it by regular mail, they are doing something incorrectly...are they paying the proper postage to get to Canada?...do they have the correct full address including postal code?

NYC Airporter please resolve this issue IMMEDIATELY. You should be embarrassed to operate a business in this manner.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, my complaint, ID [redacted] regarding NYC Airporter has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I booked a round trip ticket from EWR to JFK and paid $48.

I traveled one way from EWR to JFK on **-June-2014. While I was coming back there were issues printing the ticket using the confirmation # [redacted].

I called customer service 3 times and they gave me different confirmation # [redacted]. Their company agents tried all #s and nothing worked.

Then I ended up paying for the return journey from New York to EWR. I request them to refund my money for one way which is $24.

thanksDesired Settlement: refund my money for one way which is $24

Business

Response:

Good afternoon,

Please provide your complete mailing address, either here or on our website (feedback section) for refund.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

My mailing address

Sincerely,

Business

Response:

Good afternoon,

The refund cheque was in fact mailed out.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On July *, 2013 I bought a ticket from JFK airport to EWR airport. The shuttle was scheduled to arrive at 5am and did not show up until 545am. After that bus I had to transfer to another that was supposed to arrive at 6am and by 645 there was still no bus. I ended up having to rush to take a cab and still missed my flight at the airport because of NYC airporter. Not only were they incredibly late, but they were also unbelievably rude. Because I was caused to miss my flight I was in the airport for an extra 7 hours. I do not think that NYC airporter should be allowed to get away with doing their business this way.Desired Settlement: I am requesting a refund from NYC airporter for my ticket price as well as the taxi fair.

Consumer

Response:

At this time, I have not been contacted by NYC Airporter regarding complaint ID [redacted].

Sincerely,

Review: I purchased a one way ticket to JFK scheduled for travel on Wednesday, October *, 2015. When I arrived at the boarding area and had my ticket scanned, I was informed that my ticket number had previously been used and was not valid. The manager on duty told me that duplicate ticket numbers are sometimes issued and that I should always purchase tickets in person rather than online. He said that the only way I could board the bus was to purchase another ticket, but suggested that I call the customer service number.

I called the customer service number and was told to speak with the manager- the same one that just told me to call customer service. Both the customer service agent and manager concluded that I must purchase a second ticket and email the company to request a refund. I was also informed that if I sent an email to submit my issue, they would respond within 24 hours.

I purchased another ticket and have a copy of the receipt. I emailed the company several days days ago to request a refund for the original reservation and have received no response.Desired Settlement: Refund of my original ticket reservation that was rejected by the ticketing agent.

Business

Response:

Good morning,Refund is pending.Respectfully,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No refund has been received.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No indication of a refund from NYC Airporter has appeared on the credit card which incurred the expense. Please provide details on the method by which a refund was processed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good afternoon,The refund has been processed on our end. [redacted].Enquiry No : [redacted]Transaction No : [redacted]Refund Amount : $17.00Refrence No : [redacted]

Review: On October **, 2015, I bought a roundtrip ticket from LaGuardia Airport to Grand Central Station. I paid $26 cash to the ticket agent at LaGuardia Airport. The agent printed out both 'tickets' which was just a long paper receipt, which is then torn into 2 pieces. It is the customer's responsibility to keep this second half and not misplace it. If you do, you have to purchase a new ticket for the return trip. I kept my 'ticket' in a safe place for my return trip to the airport.

On November *, 2015, at the corner of [redacted], I presented my 'ticket' for my return trip to LaGuardia Airport. My return ticket was not accepted by the ticket agent. He told me I did not have a 'ticket,' only a receipt. This was the piece of paper given to me for my return trip. I still have the same piece of paper in my possession and it states, 'Purchase Approved - Customer Copy.' It also states, 'Return Trip,' 'Cash.'

The ticket agent would not acknowledge my 'ticket' and I was forced to purchase an additional $14 ticket to the airport. I'm quite peeved by having to pay an additional $14 to NYC Airporter. I think this is a scam on part of the bus company. It was a high pressure move when the ticket agent knows you have to buy another ticket or miss your plane.Desired Settlement: I am requesting a refund for $14 for an additional return ticket purchase.

Business

Response:

Good morning, We do apologize for the inconvenience. Can you please provide us with a scan of the receipt &/or ticket you have in your possession. We will also need the last 4 digit of the card used for the refund. Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me upon reimbursement of $14.00 to me from NYC Airporter. I paid in cash as indicated on the ticket/receipt attachments above.

Sincerely,

Review: I took them for the first and last time a few weeks ago from JFK to Newark. First I waited 1.5 hours and the van never came. When I asked what happened I was told it's coming, it'll be another 5-10 minutes. People were surrounding the agent and asking for a refund. We were told she couldn't do it because she didn't know how. Then she said she wasn't the employee who sold us the ticket and she wasn't responsible for the sale even though she works for the same company, NY Airporter. I went to the security officer and he called the Port Authority. Their walkie talkies are useless and the drivers don't communicate with each other. No information was available. Another van from another company was arranged and we got it. He drove us to the supervisor of NY Airporter who checked our tickets but NEVER acknowledged the problem or made an apology. Instead he blamed everything on the ticket agent at JFK. We got to grand central station and was told to where to wait to get the next bus to Newark. We showed the bus driver (which isn't a NY Airporter bus) our ticket and he said he wouldn't except it. We talked to people in NY Airporter shirts and they said the driver was wrong and we should wait again. I asked if any of the 3 of them who were just sitting there would take a few steps to tell the driver we are supposed to get on and they said of course. When the next bus came I looked over at them and they didn't move. The bus driver didn't speak well and just waved his hand in front of my face and closed the bus doors. I figured out he was on break and so we waited. When he opened the doors again, he didn't want to look at our tickets but let us on. After a few stops a woman got on and checked our tickets and thank god they were good. We finally arrived to Newark. JFK should be ashamed of promoting this sorry company and I told the HELP desk about the problem. Of course they said it wasn't in their control.

Consumer

Response:

•Are you seeking the help of the Revdex.com in this matter, or is this for information only?

Seeking help

•Are you seeking a refund?

Yes.

Review: I travel on August ** from NYC to the airport in a company named NYCAIRPORTER..but when I arrived to the airport , the conductor of the bus gave me another luggage , so I returned it to the employee who were workink at that time ..around 3 pm ..they treated me very bad ...they do not put attention to me ....And I was crying because I had to fly to Europe..at 5.45pm...but they were unconscious...I could see them smile...I prepared this trip for a long time ..in my luggage had only very nice clothes because it was my first time in Germany , ..Zurich, Sweden, and France..also I was transportted nice gif to my family ..How I could imagine that my luggage somebody took ..and until today it is missing...and the most terrible , they said to me they do not have insurance....How it can be possible?? ...Where is the segurity for the customers?? ..Please help me to this company refund to me all my personal item....The most terrible is I'm a tourist and I will return to my country in a couple of day...whit a bitter taste in my heart....thanks to this company.Desired Settlement: Return my personal items.

Business

Response:

Good morning,Per the company's terms of use, the company does accept any liability for luggage picked up by another customer. As it has happened in the past, if the missing piece of luggage is returned to the company, we will promptly return it the passenger. Respectfully,

Business

Response:

Per company terms, we are not responsible for luggage mistakenly taken by another passenger. We will make every effort possible to return the bag if & when it is returned to us. However, at this time, the luggage has not been turned into our offices. All we can do is wait in good faith, that the passenger whom has taken the wrong luggage will contact us and return it. Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I feel so bad because . it is verY easy for companies . to says it is no our responsabilty, but you must teach the conductors of your company be care full and ckeck the number of any luggage, in this way nobody will lose ther personal items.....and nobody will suffer for all the problem that it can give to many people.........Give a solutions ..is more than reject all the responsibility[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I took the NYC Airporter from JFK airport to Grand Central terminal in late December. A few NYC Airporter staff also rode the shuttle, in order to go home, after their shift ended. The men were wearing NYC Airporter uniform tops and engaged in completely inappropriate conversation. The employees used profanity, discussed the nature of romantic relationships, and used derogatory terms, including ' [redacted] At no time did the driver instruct the other employees to stop the inappropriate conversation. As a woman traveling alone, I felt highly uncomfortable throughout the shuttle ride.Desired Settlement: I desire a written apology and full refund for my shuttle ride.

Business

Response:

We do apologize for their inappropriate behavior. We will further investigate, so all individuals involved can be retrained &/or reprimanded. We can extend a refund to you. All refunds are issued via cheque. Kindly provide your complete mailing address. Again our apologies.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was on bus [redacted] from Grand central to JFK. Departing at 3:35pm 8/**/15. I was the last to board the bus. I handed my luggage to the driver and he put it into the last bay as my flight was American Airlines terminal 8.

When the bus stopped at terminal 8 the bag was gone. The driver stated the he had not opened the bay for terminal 8, so he didn't know where it was. I stayed on the bus as he made subsequent stops, checking each stop to see if my bag was was within the cargo bay. It was not.

They driver stopped at terminal 4 and asked me to report my loss to the team there. I spoke to Matthew D[redacted] who drove me back to terminal 8, the first stop of the bus to check to see if it was left there. It was not.

He then drove me back to the now empty bus to confirm with the driver that he had not found the suitcase. He did not.

My husband contacted Mr. Gamal H[redacted] on 8/** to confirm the loss as I was on the flight. I contacted Mr. H[redacted] again on 8/** to ask if the bag had been found. Mr. H[redacted] stated that it had not and asked me to notfy NY Airporter via this site.

On 8/** I relayed a picture of the suitcase and the bag contents to Mr. H[redacted].

I made several email and phone requests thereafter to NYC Airporter to compensate me for my loss as the lost suitcase has not been found. I am having to expend additional money to replace the lost items.Desired Settlement: Compensation for the lost suitcase and its contents.

Business

Response:

Per the company's terms of use, the company does accept any liability for luggage picked up by another customer. As it has happened in the past, if the missing piece of luggage is returned to the company, we will promptly return it the passenger.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

the luggage was in the businesses posession. The business should have used reasonable methods to safeguard it and not release it to another without authentication. A simple claim slip issued at the time when the business takes the luggage in its possession would have been sufficient to prevent the complicit misappropriation of a customer's property.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good afternoon,Unfortunately, the bag has not been turned into our offices as of yet. If it is returned, customer will be notified immediately. Until then, there is nothing we can do. Per the terms of use, we are not responsible for lost items. Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:It has now been over two months since the bag was lost. The business should be ready to remedy the situation, not merely stating that until the bag has been recovered there is nothing they can do. How long am I expected to wait? Again the bag was in the business' custody when it was lost.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: BACKGROUND: I pre-purchased a round trip ticket (Conf. #[redacted] for NYC Airporter's shuttle service on July ** for $23, service from Penn Station to LaGuardia Airport and then LaGuardia back to Penn Station upon my return. With the commitment of a shuttle bus every 20 - 30 minutes, I arrived at the pick up location at ~3:02PM and at 3:46, the shuttle still had not arrived (14 minutes AFTER the maximum 30 minute wait time. I was forced to get a cab which cost $44.23, in addition to the $23 that I had already paid NYC Airporter. But, I made it to the airport and onto the flight. I called NYC Airporter and was told to email [email protected] to request a refund of the $23 and the cost of the cab ($44.23). I did so, and the email chain is attached below. ISSUES: I don't have an a huge issue that the shuttle never showed up, rather my real issue is two-fold: a. An NYC Airporter customer service rep committed to one resolution on the phone and then another Rep reneged and refused to respect the solution that was communicated to me. b. The resolution itself is not acceptable. It is my belief that NYC Airporter and entered into an 'agreement' with me, which consisted of me - the passenger - advance purchasing a shuttle ticket, well before receiving the service and in return, NYC Airporter - the service provider - would have a shuttle pick me up within 20-30 minutes of my arrival at the pick up location and take me to LGA Airport. I complied with my part of the agreement and pre-purchased my ticket, unfortunately NYC Airporter did NOT keep their end of the agreement and by not doing so, caused me to have to spend $44.23, because of their ineptness and negligence. Why is it right or fair for me to be penalized and have to spend $44.23 because NYC Airporter didn't do what they had agreed to do? NONETHELESS, in an effort to reach some sort of resolution, I suggested that, at a minimum, they make me whole again, e.g., I pay the $11.50 charge and that they reimbursement me the difference that I had to spend on a cab because they didn't fulfill their commitment. I suggested: COMPROMISE I OFFERED $44.23 Cab Fair to LGA because after waiting 45 minutes, no Airporter shuttle arrived. -$11.50 Airporter fair to LGA, and the amount I was prepared and had agreed to spend on transportation to LGA. $32.73 Additional amount I had to spend to get to LGA because NYC Airporter never showed up and because I was told by an NYC Airporter Rep that they would refund the cost of the cab. Again, they refused. So now they've refused to: 1 - make good on their 1st commitment, which was to get me to the airport, 2 - make good on their second commitment which was to reimburse me the cab fare if I submitted the receipt and 3 - they've refused to proceed with a very fair alternative that I suggested after the 1st two service failures. It's bad business practice and it's simply wrong and I intend to call them out on. All I want when I enter into an any agreement is for people to do what they say their going to do -- period. It's simple.Desired Settlement: I. Reimbursement for trip to LaGuardia: $32.73 $44.23 Cab Fair to LGA because after waiting 45 minutes, no Airporter shuttle arrived. -$11.50 Airporter fair to LGA, and the amount I was prepared and had agreed to spend on transportation to LGA. $32.73 Additional amount I had to spend to get to LGA because NYC Airporter never showed up to the agreed spot. 2. Reimbursement FROM LaGuardia $11.50 I had to make other arrangements to get home from the airport. TOTAL REIMBURSEMENT REQUESTED $44.23 This is a fair and reasonable reimbursement.

Consumer

Response:

At this time, I have been contacted directly by NYC Airporter regarding complaint ID [redacted], however my complaint has NOT been resolved because:

The contact that was made by NYC Airporter was not at all in relation to this Revdex.com complaint. The contact made was via US Postal mail and consisted of the reimbursement check for $23.00, which is the original amount that I paid for the shuttle service and does not include the additional money that NYC Airporters cost me by not fulfilling their obligation. Again, the only thing I've requested is for them to make me whole. E.g.,

$23.00 - Original NYC Airporter round trip shuttle cost to and from airport.

-$11.50 - Portion of cost to LGA

$44.36 - Money I had to spend to get to LGA after NYC Airporter failed to fulfill their obligation of taking me to LGA.

-$23.00 - The reimbursement check I recently received from NYC Airporter

$32.73 - the remainder of the additional money I had to spend because NCY Airporter dishonors their commitment of service, after I had paid for the service. This is the remaining amount that is just and fair for them to reimbursement. After all, if they had fulfilled their obligations, I would not have spent that money at all.

Thank you very much for your time on this issue. Based on other cam[plaints for this company, I'm assuming no response is likely to be sent, but we have done our diligence from this. I appreciate it.

Kind regards

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Business website incorrectly lists a pickup location. I purchased round-trip ticket, but was unable to use the service because of this error. I promptly contacted the business and was given an email address to contact, and told that I would receive a refund within 3-5 business days. I never received any response or refund after contacting this business by phone and email on six occasions in the past month. Each time, I am instructed to contact the same email address despite no response when doing so. On the last occasion, employee hung up on me when I requested his name.Desired Settlement: Refund

Business

Response:

This refund has been processed and customer notified on 8/*/15.