NYC Airporter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe check has been received and has clearedThank you for resolving this matterThank you Revdex.com for investigating this complaint
Sincerely,
*** ***

Good afternoon, We have offered our sincerest apologies in regards to this issueUnfortunately, there are people out there only looking to take advantage of other people.The police have been contacted and are still looking into itAt this time, there is not much more we can do, as this person
is NOT an employee or affiliate of NYC Airporter.Any further information obtained, will be relayed immediately. Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
1st: they say, they are not responsible for any lost itemBut they FORCE me to put my suitcases in the luggage storage, stored by the driver without any labelEveryone could take my suitcase because there is not control over the suitcases when they are returned.2nd: In my first emails to NYCairporter the next day when it happened I put all details of myself AND all details of the person who took my suitcaseAnd asked: is the suitcase in your office? The answer was no and still was no after days! But They state in their response that on my suitcase was the label of the person who took my suitcaseOk, but I provided also the information of that person....They apperently didn't read my mail carefully, with the consequence that my holiday was partly ruined. In other words: when somebody else takes your belongings in a NYCairporter shuttle and returns this to the NYCairporter office only the label is put on it from the person who brings it in....very strange...meaning that only when somebody physically returns the swapped bag can get back his own one ....????!!!??? This is the case when it is swappedit's even worse when you can't return any swapped bag, you will never get back yours. regards
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good morning,Per our accounting deptthis card has already been refundedWe will double check our records

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me upon reimbursement of $to me from NYC Airporter I paid in cash as indicated on the ticket/receipt attachments above
Sincerely,
*** ***

Good morning,That is simply not true.NYC Airporter has never accused nor implied that you were "scamming us"We have also apologized several time for the incident.These scammers are out at different locations, we do not know when or where they will strikeBut we have been cooperating with the police and their continued investigation.Again, we apologize for this happening. Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We feel that NYCA have been totally unprofessional and irresponsible in their attitude and response to the dilemma they allowed us to get into especially as this was an ongoing police investigation when we arrived at JFK and had been happening to several other people a week before we arrived
If NYC Airporter admit to knowing this man was posing as a bogus employee why were we not told at the booking desk in JFK before we boarded the shuttle?
Under the circumstances the derisory response after weeks of totally ignoring our telephone calls and e mails this is certainly not the outcome we expect or deserveAs a footnote there is still no apology from NYCA suggesting that we could be scamming them!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** & *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:It has now been over two months since the bag was lostThe business should be ready to remedy the situation, not merely stating that until the bag has been recovered there is nothing they can doHow long am I expected to wait? Again the bag was in the business' custody when it was lost.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Per company terms, we
are not responsible for luggage mistakenly taken by another passengerWe will make every effort possible to return the bag if & when it is returned to usHowever, at this time, the luggage has not been turned into our officesAll we can do is wait in good faith, that the passenger whom has taken the wrong luggage will contact us and return it. Kind regards,

This refund has been processed and customer notified on 8/*/

Good afternoon,
Unfortunately, the bag has not been turned into our offices as of yetIf it is returned, customer will be notified immediatelyUntil then, there is nothing we can doPer the terms of use, we are not responsible for lost items
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Reference complaint #***This was closed based on a refundSo far, no refund was issued so I'm opening a new complaint. Since NYC airporter will not pay for the taxi I was forced to take based on the airporter incompetence, I want a $refund, which the company agreed toThey have issued no such refund
Sincerely,
*** ***

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
the luggage was in the businesses posessionThe business should have used reasonable methods to safeguard it and not release it to another without authenticationA simple claim slip issued at the time when the business takes the luggage in its possession would have been sufficient to prevent the complicit misappropriation of a customer's property
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I feel so bad because it is verY easy for companies to says it is no our responsabilty, but you must teach the conductors of your company be care full and ckeck the number of any luggage, in this way nobody will lose ther personal items.....and nobody will suffer for all the problem that it can give to many people.........Give a solutions ..is more than reject all the responsibility*** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Unfortunately the bag was mistakenly taken by another passengerPer our policy, we are NOT responsible for damaged or lost luggage; including that taken by another passenger.When the bag was dropped off to us, it was labeled with the name of the passenger who returned itHence this passenger being
told we did not have the bag yet, we are waiting for the other passenger to return itOnce that was cleared up, several NYC Airporter colleagues advised we have the bag & would ship it, provided we are given the address and credit card information.The bag will not be shipped until that information is received. Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
My credit card has NOT been refundedAttached is a copy of my credit card record showing the most recent transactions as of today, August **, There are charges of $made on July **, for NYC Airporter, but no refund/credit from NYC Airporter is shown after that date. NYC Airporter has not provided any evidence of their processing my refund of $(= x $32).Thank you for your help
Sincerely,
*** ***

I do apologize, but I am having a difficult time understanding your complaint
Did you purchase a roundtrip ticket & subsquently lose the return portion? Or were you charged two different prices for a LGA ticket?
Regards,

Good morning,
 
The refund check was mailed out to [redacted] on [redacted].
It should have been received by now.
 
Regards,

The refund request was submitted. We are checking with the accounting department on the status of the cheque.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:We feel that NYCA have been totally unprofessional and irresponsible in their attitude and response to the dilemma they allowed us to get into especially as this  was an ongoing police investigation  when we arrived at JFK and had been happening to several other people a week before we arrived
. If NYC Airporter admit to knowing this man  was posing as a bogus employee why were we not told at  the booking desk in JFK before we boarded the shuttle?  Under the circumstances the derisory response after 8 weeks of totally ignoring our telephone calls and e mails this is certainly not the outcome we expect or deserve.As a footnote there is still no apology from NYCA suggesting that we could be scamming them!!! 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted] & [redacted]