NYC Airporter

Good morning, We do apologize. All cash refunds are issued via check.Kindly provide your complete mailing address and I will submit the refund request. Regards,

Good afternoon, We do apologize for this inconvenience.Can you provide the confirmation # from the ticket you purchased.Best regards,

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Please send refund to [redacted].
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by NYC Airporter regarding complaint ID [redacted].Sincerely,[redacted]

The passenger will be reimbursed for human error.$15.00 check request will be submitted...

Good afternoon,The refund has been processed on our end. [redacted].Enquiry No : [redacted]Transaction No : [redacted]Refund Amount : $17.00Refrence No : [redacted]

Good morning, The refund check was mailed out to [redacted] on [redacted].It should have been received by now. Regards,

Per company terms, we are not responsible for luggage mistakenly taken by another passenger. We will make every effort possible to return the bag if & when it is returned to us. However, at this time, the luggage has not been turned into our offices. All we can do is wait in good faith, that the passenger whom has taken the wrong luggage will contact us and return it. 
Kind regards,

Good afternoon,
A refund request was never received.  This is the 1st attempt. Refunds are issued via cheque.
The request for the tickets has been submitted.
Regards,

Good morning,
Refund is pending.
Respectfully,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:

I was told I could get a 100% refund if I filled out the form online a second time. This is ridiculous. If I knew the second ride was going to be so awful then I would have requested my money back right then and there. I was getting ready to get on a 6 hour flight and had no way to cancel anything OR research a way to find another shuttle for our return service. How dare this company reduce to give me my money back.  Especially after telling me I could get it back. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They still have not mailed us the refund. Our address is:
[redacted]
*
Thank you very much.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[As of today, I have not been contacted by anyone from the business contrary to what the representative of the business claimed on 04/**/2014. This is the third time I've been told to expect to be contacted by someone from the Insurance/Claim department. However, nothing has ever happened]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer was informed, as his payment was made in cash, a cheque will have to mailed to him. All his information has been submitted. The refund can take approximately 4-5 weeks for delivery. He was also informed, as he did use 1 way of his online ticket, only the cash he paid for a one way...

ticket will be refunded; in the amount of $14.00

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me upon reimbursement of $14.00 to me from NYC Airporter.  I paid in cash as indicated on the ticket/receipt attachments above.
Sincerely,
[redacted]

Good afternoon,
 
We do apologize for this inconvenience.
Can you provide the confirmation # from the ticket you purchased.
Best regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and despite the full value not being refunded, I find that this resolution is satisfactory pending receipt of payment. This issue is not resolved until payment is received.
Sincerely,
[redacted]

As per policy the tickets are non-refundable. We extended a courtesy and refunded half of the ticket even though BOTH trips of the ticket were used. I understand the passengers frustration, but the refund amount will not be ammended.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:It has now been over two months since the bag was lost. The business should be ready to remedy the situation, not merely stating that until the bag has been recovered there is nothing they can do. How long am I expected to wait? Again the bag was in the business' custody when it was lost. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No indication of a refund from NYC Airporter has appeared on the credit card which incurred the expense. Please provide details on the method by which a refund was processed.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]